Amazon
Reviews and Complaints

I had purchased sony ercisson speakers ms450 from amazon.com through a seller bestsellstuff based at nj, usa.
The delivery place was hyderabad, india and delivery was expected by january 26, 2011. But the product didn't arrive.
So, when I contacted the seller asking him for the tracking id to check on the usps website, he replied stating :
Bestsellstuff - amazon marketplace [protected]@marketplace. Amazon.com

Jan 28 (7 days ago)

To me
I forget to send out by registered mail, please just wait.
Thanks.

When I reported this to one andreas who is a customer care executive, he said he will file a claim on my behalf.

Next I received a mail today from an amazon executive stating the following
[protected]@amazon.com [protected]@amazon.com

9:01 am (15 hours ago)

To me, payments-mail
Hello from amazon.com.

We are writing to follow up regarding order [protected]. This order was shipped to a country that is not currently supported by amazon's a-to-z guarantee.

Since the destination country is unsupported, we cannot pursue an a-to-z guarantee claim for this order.

For future reference, only buyers who live in the following countries are covered under the amazon a-to-z guarantee for qualified purchases: australia, belgium, brazil, canada, denmark, finland, france, germany, great britain, hong kong, iceland, ireland, italy, japan, republic of korea, mexico, netherlands, new zealand, northern ireland, norway, portugal, scotland, south africa, spain, sweden, switzerland, the united kingdom, and the united states. (Including u. S. Protectorates, e. G. Puerto rico, u. S. Virgin islands, guam, american samoa, apo/fpo, etc.).

For more information on ordering from outside the united states, please see:

http://www.amazon.com/gp/help/customer/display.html/?nodeId=200783670

Thank you for your understanding in this matter and for shopping with amazon.com.

—
Priyanka pralhad
Account specialist
A-to-z guarantee program

Complaint 1- why is amazon having sellers with such low credibility who charge postal charges on the deal and then send the mail through un-registered post.
In such an event, we don't even know whether the seller had shipped the product.

Complaint 2- why is amazon having india outside it's atoz guarantee policy.
Is it because consumer laws are weak here in india, unlike in us where the consumer can sue the giant for millions of dollars.
Amazon has plenty of development offices and customer care (Bpo) offices here in india, but never felt india important enough to provide the atoz guarantee policy. Such high handed arrogance.

Complaint 3- if at all amazon didn't have a guarantee policy for india, the warning should be shown in a simple sentence in bold letters at the order checkout that money refund is not there for indian customer or when at the time that I had selected my shipping address and billing address as india. That would have made me to drop my plans to shop on their site.
But having such information in one corner of their website will not attract the consumer's attention. It clearly shows amazon's sloppy behavior towards the international consumers.

Amazon, you will slowly go bankrupt with such functioning even if for time being the consumers are ignorant of your attitude towards them.

Thanks

I received fraudulently ordered package in my mail. When I checked my online bank account I found out that they charged me 4 times for total amount of $35.47. Stay away from these thieves!

This is a copy of the email that I sent to their customer support department and it outlines all the issues I have with them.

Amazon Support,

I am writing to inform you how disappointed I am with the service I am receiving from Amazon.

I began having problems a month ago when I sold a laptop on Amazon. Under the seller comments/condition details area, I listed that the laptop was sold with no hard drive due to security issues. A buyer purchased the laptop and then when it was received he pulled some page out of thin air and said I owed him a hard drive and that Amazon had told him that I was required to either send the drive or do the return. Before I could even respond he left negative feedback and he lied in the feedback. I contacted Amazon and was told there was nothing I could do and that someone would contact me to help resolve this. On a second contact to support I was told to have the buyer remove the feedback. So far in this incident Amazon has sided with the buyer even though he lied and did not read the details and now has said that this is all my problem and fault. By the end of the whole ordeal I had sold the buyer the laptop at a discount of 50% (retail was suggested $500, he paid $250), I had sent the buyer a FREE 320GB hard drive and OS restore disc to avoid negative consequences from amazon, even though I did not mislead the buyer.

The second incident was during 12/2011. I sold a handheld device to a buyer. Shortly after it shipped I received the following email, this is the exact email verbatim. The email read "is the tem in good shape does it have the box and cables is there any dammage to it is it functional -wyatt [e-mail address removed]". At no point in this email is the unit stated to be damaged, at least if it is stated it's not stated in clear plain English. This seller all of a sudden decides to leave negative feedback even though he never once asked for a refund or informed me the device was damaged. I called customer support on 12/20/2011 and after beginning the call with a rude representative she hung up on me.

1st complaint:
Placed an order with amazon.co.uk (done this dozens of times over the past +/- 6 years) which qualified for free super saver free super saver delivery to south africa.
Amazon decided to change their method of delivery to south africa. instead of the post office they used ups to deliver my parcel. the fact that ups levy a disbursement fee did not seem to be a problem for amazon as i was the one who was going to have to pay it when i took delivery of my parcel which qualified for free super saver delivery.
I immediately contacted amazon on the morning of 13/12/2011. i received a mail informing me that the applicable department in amazon had initiated an investigation with ups and would resolve the issue within 5 working days. on the 19/12/2011 i enquired re the progress as it was now the 5th day. received a mail back today informing me that resolution had been promised by the 23/12/2011 and they were doing their utmost to resolve my problem. i would think that amazon spending my money without my permission would be their problem not mine! by the 23/12/2011 it will be 9 working days since i fisrt contacted amazon.

Dear reader of this email
This email is a attempt to gather people that have been messed over by Amazon. Had there funds held for 30 to 90 days. That keep you from restocking your goods to sell and fill orders.
Or if you have bout something that was broken or no good and never got a refund.

I have contacted a law firm from Clarksville.
That may take this case against Amazon if I gather enough people to take them on.
If you get enough people you can topple even the digest beast. I million strong and we can make things happen. It is time to fight these beast.

All them rip-off cons and scams. Steeling is a crime! and they are getting away with it!
Its time to make them pay!

Just email me and say count me in..
[protected]@yahoo.com
Please pass this email on.
Babylon will burn.

Here is my online chat with Customer Service. In all of my conversations, Customer Service has proved totally incompetent and barely literate.

Me:Hi,
Here is the issue I have. I bought this order as a gift.
The gift recepient returned the gift following the gift return instructions and included his Return Authorization in the return package.
Instead of e-mailing him a gift card, Amazon sent me a notification yesterday that a refund will be issued to my old credit card. Since I made this purchase I have cancelled this credit card and will not receive any refund.
Furthermore, this is a direct breach of Amazon's gift return polcy.
I called and emailed Amazon a couple of times yesterday requesting that you cancel the planned refund and issue a gift card to the gift recepient. Since I have not received a reply, I want to ask you about the status of my request. Please let me know.

Reena:Hello, my name is Reena . I'll be happy to help you today.

Me:Thank you.

Reena:You are welcome. Please allow me few moments.
If you card is cancel then please contact the bank you will receive the refund in from of check.

Me:I cannot do that. The bank is in Korea. They don't speak any English and have no English phone line.
Why can't you just cancel the refund? It has not been issued yet.

Reena:Oh I am sorry.
Can you hold for a minute or two while I look into the matter?

Me:Sure.

Reena:Sorry to keep you waiting.

Me:No problem

Reena:Thank you.
In this case please wait for 3 days and if you don't get the money, I will make a follow up and escalate it to our billing team.

Me: Are you sure there is nothing you can do now? After all, it is Amazon's fault for not issuing the gift card, and now I am stuck with having to deal with months of bureaucracy at the Korean bank.

Reena:I am sorry this order is not gift marked that is why the amount refund on your card.

Me:Yes, it is gift marked.

Reena:I am sorry I can see that. Please wait for three day I will escalate it to our billing team.

Me:Is it possible to send my request to the billing team now? Perhaps they can cancel the planned refund.
Maybe they have phone number I can call?

Reena:Billing team is an internal support team.

Me:I see. That doesn't seam right. Anyway, thanks for your help. Bye.

Reena:You are welcome.

I am an Amazon.com Merchant and sold my Apple iPod touch 64 GB (4th Generation) NEWEST MODEL on August 15, 2011 to a customer in New York. The ipod is in mint condition and the description clearly states that in my listing. I insured it and made sure the customer got it as soon as possible. Two days later Aug 17, 2011 she receives the ipod and automatically files a complaint stating the ipod is not as described and was hoping to get a discount. We refused to comply and told her to return it. She mails it out first class with a tracking number. After 3-4 days we find out the address she shipped it out to, was the wrong address (sounds like it was done on PURPOSE. We contacted amazon.com several times and they kept reiterating: "Guarantee reimbursement is not intended to serve as a normal method of seller
refunds. It is the responsibility of the seller to work with their buyers to
resolve differences. Sellers should respond to buyer contacts and make every
effort to address customer problems."
So in other words the merchant (seller) has no protection and is basically screwed. The buyer has an A-Z protection so what about the seller?! Does this mean that the customer will get away with practically keeping my ipod ($279.00) and amazon is allowing such illegal activity? According to the law here in the USA, that is called THEFT and amazon is allowing her to get away with THEFT. The customer failed to deliver the ipod to the right address therefore she will get the ipod back and most likely keep it. I doubt she will return it again (probably to the wrong address if she decides to send it out again) once it gets back to her. We have contacted both parties (amazon and the customer) as amazon suggested but we keep getting the same response. So if the seller adds insurance to a sold product wouldn't it be fair to insure the returned product. Tit for tat? Amazon.com needs to create two new policies: A buyer protection plan stating mandatory insurance on high priced returns between the buyer and seller. Being a merchant makes me a Amazon.com customer since they get my commission everytime I sell something therefore it is only fair to return the favor with somekind of merchant (amazon's customer) protection plan covering whatever reason such as a damaged return, purposely or accidently shipping to the wrong address ect. The title Amazon.com employees carry is Seller support….far from supporting the seller mind you.

I sell items on Amazon.com and have made Amazon.com close to 500 dollars every week just on commision since when you sell items on their website they take a certain percentage of the amount. I have had great comments throughout selling and a buyer claims that he did not receive the item that he bought and I responded to every question that the buyer asked . I the seller even offered to send another product (same product), But denied any deal . I sent Amazon.com proof of these statements and conversations. In one year I make Amazon.com close to 12, 000 dollars a year and this guy has 0% of satifaction from sellers' and buyers' since it publicatley stated next to their name. Amazon.com stated that I did not show any evidence of me shipping the item, So they will take that amount out of my bank account. So sellers' out their beware of this company this company can not make smart decisions and it's very very sad cause everytime I had a problem in the past with this company it's like dealing with little kids with jobs you know and I don't want anyone to go through this because this buyer can receive the item and claim that he didn't and receive their money back so you basically give them the item for free.

I have been a loyal shopper to Amazon.com for years now and I enjoy shopping at Amazon.com.
I have Amazon prime as well and I just got approved for Amazon credit card after I got suspended (kinda makes no sense).
Let me first clarify: I had NOT bought any big ticket items, nor have I returned anything excessive or expensive.
For the past few months for example, I had spent over $2000 on amazon.com alone, and I only had 2 returns, one for a defective item that costs $10, and another for a wrong item sent to me that costs $28 (approx).
If you look at the math, my return rate, if anything, is about 2% of what I bought.

I am moving in 2 weeks and I had started packing up everything. I noticed I had a lot of used games, old textbooks, old DVDs, etc and Amazon.com had a trade-in program.
I figured I might as well trade them back in to Amazon.com, since it is convenient, shipping is free, and I was gonna shop at Amazon one way or another regardless so Amazon credit will do just fine.
The items were received by Amazon last Friday and yesterday (Monday), and was only processed today for Amazon credit.
I had received 4-5 emails regarding my trade-in, with the last email sent at 1pm sharp.
Within 12 minutes, I received another email from amazon (pasted below) that my account is suspended.
There is completely zero basis unless you want to count trade-ins as returns. If so, they should have said and I would have never traded anything in. I would have just sold it on ebay.com or half.com or even amazon.com directly myself.

Another problem that I could think of was a problem with shipping for one of the packages that was resolved by the UPS. I had purchased a Macbook Air and the UPS guy had misplaced the package. Eventually the package was found and everything was good. I had contacted Amazon when the package was still missing, but did not file for a claim for any replacement or refund. I did not bother updating them about the situation either since the package was found and everything was OK and also because of the fact that a claim wasn't filed to start with.

Other than that, I do NOT have any returns/replacements at all. I had talked to Customer Service a few times for late shipments and once they gave me a $5 Amazon credit because it was grossly late (by 2 weeks).
I cannot think of anything else that is acting negatively onto my account that has caused such an action.

I had emailed Amazon Account Specialist department and had no reply as of yet but am not expecting any till 1-2 days later since that is the time frame it takes I was told.
I had called Amazon many times at their corporate location, talked to their Customer Service Department, their "escalated" customer service Department (Search & Rescue is what it is called), and attempted to talk to their Executive customer Relations department but to no avail.
I had sent emails to other departments too including their Executive Customer Relations (ECR) and am awaiting reply.

It looks very dubious to suspend me right after my items are processed for Amazon credit.
Now I can't access the credit and they won't refund according to their policy.
They won't send the items back to me either.

Some facts about me:
My purchases are mostly small ticket items, such as for dog supplies, printer ink, textbooks, camera accessories, small electronics, skincare products, surge protector, power cords, home and gardening items, and 1 computer laptop.
I had not returned anything expensive this year.
Last year August I returned a set of speakers ($800) because it was defective/damaged. Subwoofer had a big crack like someone hammered it.
Other than that, nothing else.

EMAIL AMAZON SENT ME:

Hello,

A careful review of your account indicates that you've requested refunds and replacements on a majority of your orders for a variety of reasons.

In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Effective immediately, your Amazon.com account is closed, and you will no longer be able to shop in our store.

All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation.

If you’re a Kindle customer, you'll still be able to purchase Kindle content and access the “Manage Your Kindle” services for your account.

Going forward, any questions must be directed to [protected]@amazon.com. Please do not contact Amazon's Customer Service department, as they will no longer be able to assist you.

Best regards,

Account Specialist

I made a purchase at Amazon.com. I accidently selected a closed bank accout that I had configured on Amazons site. Amazon shipped the item before the check was posted. The bank of coarse denied the check because the account was closed. There was no communication from Amazon or TRS that there was a problem. I found out a week later when I tried to write a check and it was refused. I contacted Telecheck and found out what I had done then emediatly contacted Amazon to fix the mess. Several email later Amazon said they could do nothing to fix this and I would have to work with the collections agency that contract with TRS which affiliated with Telecheck. I called Telecheck and they show checks on that closed account a approved.

Do not trust Amazon.com to communicate with you when there is a payment problem. They will sic their dogs from TRS on you and kill your ability to write checks

About three months ago I ordered my boyfriend's birthday gift worth £50.45 with amazon. I was given an estimated arrival date and had confirmation it had been shipped to my address. However, a few days later I recieved an email stating that there was a mistake with the despatch department and that my item wasn't actually in stock. I would therefore be refunded so I odered his present from another site.

After checking my bank details a couple of weeks later, I noticed that amazon had not given me my refund, but charged me twice for the item I wasnt recieveing. This then came to £100.95 so I decided to call the complaints number. However, amazon's employees insisted this was the banks error (which my bank denied claiming it was impossible). Amazon refused to refund me as it was showing up on their computer screen that I had been refunded (the error was not processed.)

I could understand that without evidence why they were not going to refund me anything. My bank sent amazon two signed documents stating I have not been refunded, and my bank manager was also kind enough to call different departments which I, as a customer, has no means of contacting. This made little difference.

Amazon then decided it still wasn't their fault but frued of the use of my bank card being used online. (I really didnt understand this one..) But again my banks freud department denied this and again, gave evidence.

Customer complaints have sent me to my bank a total of six times in three months, I have called six times to customer services to find I have been put onto another member of staff (which means I go around in circles being given the same excuses) and had three emais with different "solutions" and instructions- oddly enough not one simply said "yes of course we will refund you." I also offered to send my bank statements by fax, email and post but again oddly enough, amazon said this was not possible. Any time I was given a direct email by an individual explaining who to contact next I was unable to email in return, as the reply option was not availbale for that email address! I was not even gievn confirmation that any of my letters from my bank were recieved- I wouldnt be suprised if they were just dumped in the bin!

Isnt it funny though- if I order something my money gets taken out within 3 working days... if i want a refund (exactly the same type of transaction) it takes me three f***ing months!

Im still waiting for amazons next excuse, wonder what it will be this time...

I still have not had any refund. In my opinion amazon are on the same level as scam artists. I have never been treated so bad by any company. Their customer service is uselsss

I have a $510 balance from gift cards at Amazon. I wanted to purchase a IPad 2. Amazon doesn't carry them, just their merchants have them. But the cheapest one I can get is $560.00. But Amazon sells Target gift cards. Target also sells the Ipad 2 I want for $499.99. So I thought I would buy a Target gift card purchase it that way. Amazon will not allow you to do that. You cannot use your Amazon gift card balance to purchase gift cards. Cash only. That is not right. If they are going to do that then they shouldn't even have Target gift cards for sale. Basically they are making me spend my gift cards with them to purchase the same IPad for $60 more. So I am basically being robbed of $60 because the refuse to sell me a Target gift card. So I absolutely HATE Amazon. I have talked to customer service for 3 days straight, and they keep saying somebody will call me from the resolution department. Well day 3 here and still no call. So not only do they lie, about trying to help you, they just don't CARE at all.

Amazon apparently is no longer honoring it's Amazon Prime commitment to ship within two days. Trying to work through customer service has been surprisingly pointless and tedious. No response to my email inquiry. The online chat feature was even more tedious and pointless. Oh, they admit that they aren't sending it as promised, but that's it. Sorry. A wasted 20 minutes on line with someone in India or maybe Pakistan who simply read me what was available online as if that constituted a service. Amazon Prime is no longer prime.

Amazon.ca is a terrible company and should be put out of business. I ordered an item on May 2, 2011 and it is now May 28, 2011 and the item has not even shipped yet. Apparently they have had trouble "obtaining" it. They had no problem advertising it as "available" and stating it should be shipped between 3-7 days after I purchased it. They had no problem taking my money without telling me that they had sold me a product they did not even have. When I tried to leave negative feedback about their selling practices their site would not allow me to. Instead everytime I clicked on the feedback option the site kept shuffling me to other feedback options without ever allowing me to leave any. Pathetic. Ratty. Unethical. I can only imagine the kind of people operating like this and being okay with themselves. Pure ###. This company has no liabilty and should be starved out of the market by lack of use. By the way, the item I purchased was the "POST-APOCALYPTIC TRIPLE FEATURE" dvd for $16.99. It is still being advertised by other sellers for $39.96 as available. Do yourself a favour. Don't buy it. Amazon.ca gave me the option of cancelling my order probably in the hopes of jacking up the price when they advertised it again. It's just another way to steal more money from you than they were able to from me.

First and last time customer of ###ed company that has trouble "obtaining" their own items.

I have been a member of amazon for many years. A few months ago I opened a seller's account. I sold items, waited the 2 weeks, then they put a review on my account for approx 90 days.in the process I could still sell just not get my money. After the review I was able to get a portion of my money but a 30 day review was placed on my account. So I started listing more items and my sales were high. When my sells grew amazon closed my account and said that we (Think, that you may be selling copied goods). They do not ask any questions, they assume. They do not ask for proof of inventory, just say that they think, but they were still allowing sells to come into my account and wanted me to honor the orders. So my account was closed, money is frozen for 90 days and I am looking crazy... They do not consider the long history. The fact that they have your credit card info, bank info. Address, personal interests. They have no loyalty to their customers... Ebay is better! I did read that amazon was doing this to people all across florida. I would love to get in on a class action suit and if I come across any I will definately let you guys know

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Privacy policy
Amazon.com sucks – seller sent wrong item and they won’t honor their guarantee!
May 15, 2010
By smeggy2

I recently purchased the shawn t’s insanity fitness workout dvd from amazon.com. The price was better than what i’ve seen on the late-night tv infomercials from beachbdy – it was going for around $90 rather than the full retail price of $129 or so. Amazon has this supposed a to z guarantee program that guarantees that a buyer will receive what they ordered or get their money back.

Well I ordered the insanity dvd workout program and when it arrived it wasn’t the actual thing you see on tv it was a definite bootleg copy. It was in a container that looked like the real thing, but inside it each of the dvds was a burned dvd. The seller had written in magic marker as to which cd was which number and so on and so forth – definite bootlegs. But the problem here was that this shady seller took so long to ship it out to me that amazon would not handle the refund.

They said it was my fault that I didn’t request a refund within a certain period of time. I’m sorry here, but how am I supposed to do that when I don’t even have the item yet? The seller made up some great excuses along the way a to why it was taking so long – they had a death in the family, and so on. And I really felt sorry for them. Unfortunately, none of it was true. They just did that on purpose so that it would take so long that when I finally received it was outside of amazon’s a to z guarantee program.

Absolutely appalling customer service. Very rude e-mails from executive customer services department.
Claimed that they did not receive back damaged and faulty items that they had authorized to be returned despite the fact that they were provided with a copy of proof of collection obtained from the courier.
A huge company granted however their attitude towards extremely loyal customers via e-mail is absolutely disgraceful IMHO. They basically believe they can speak to people as they see fit and you're completely powerless to express your dissatisfaction as they've closed your account(s).
Considering they claim that they're a customer-centric company this is no way to treat customers of whom have been extremely loyal to their brand.

Good, I made ​​a purchase from this store amazon 8 products and have only sent 4 products I would like to send me information has to pass over other products

I've been a user of Amazon.com for a long time and have had mostly good service with this company.
I started using their “Video On Demand” service and installed their application "UnBox" on my computer. This lets you purchase, download and watch videos. I have purchased and downloaded many movies from this site.
It had been awhile since the last time I had used this service and decided to rent the movie "Unstoppable."
I started the application and rented the movie. Everything worked fine.
After watching the movie, I noticed that the internet activity light, on my computer, was staying on for a very long time and began to investigate.
My investigation revealed that Amazon had deleted every video I had ever purchased from them; right off of my computer! I couldn't believe my eyes!
I was able to re-download almost all the videos back onto my computer, which took several nights, except for one, "The Book of ELI." I had purchased this video, July 18, 2010.
When I tried to get this one back, Amazon posted a message on my computer screen stating that they did not have any licenses for this video and that I would have to check back.
I wrote them an email asking them to explain why had they deleted my videos and why couldn’t I get this one back. All they did for me was to say that they would just refund my money.
This is like going to the store, buying some item and having it for 9 months, and then have the store come to your home and just take the item back, without any explanation. Then having them to just give you your money back, and act like everything is fine!
I won’t be using Amazon.com, UnBox, for anything again. I’ve un-installed the application and will just leave you with this caution. If you purchase a movie from Amazon UnBox beware. They can reach back into your computer, at anytime, and take it back!
Makes you wonder… what else can they take or copy from your machine?!