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Applebee's Complaints 581

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J
7:38 pm EST

Applebee's bad food

I just returned home from dining at our local Applebee's. First I do not want any credit or gift certificate. I am contacting you only to make you aware that one of your stores is not measering up in the quality of food I have come to expect from Applebee's.
I purchaed a Burbon Street steak at the Jacksonville, Illinois Applebee's and it was without a doubt the worst piece of meat I have ever eaten. I did not complain at the time because the waitress was excellent and i knew she could do nothing about the extremelt poor quality of meat purchased at this restaurant. I am only contacting you because someone has invested in this establishment and needs to know there is a big problem at this location. I will not go back to this Applebee's!

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lady gaga
Houston, US
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Feb 01, 2011 3:00 am EST

applebees is a peice of [censor]

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servergirl09
Ottumwa, US
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Oct 14, 2010 10:20 pm EDT

I work at an applebees and have been forced to work while having the h1n1 flu virus, was written up for calling in when I had laryngitis, tonsillitis, and strep throat at the same time, and was also written up after calling in due to an injury that I got WHILE I was WORKING. All times I called with advanced notice. All times I was written up. All times not a single member of management tried to replace my shift, yet lectured me about the inconvenience of being short staffed. For Applebees, priority number one is making a dollar, and employee and food safety fall much farther down on the list. That is if they even care at all.

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Concerned_Indy-Resident
Indianapolis, US
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Apr 07, 2010 10:38 pm EDT

I can say from being a recent employee of Applebees they also force their servers to either work while they are sick which is against board of health rules or fire them I have currently filed an unemployment claim against Applebees after being fired for taking time off with strept throat. I showed up to work and was forced to work a 13 hour shift on a Monday and by the following day when I was due back in at 10 I was not able to make it. I called in and immediately followed up with my doctors the next morning at 8 am I took my doctors note into work by 9am and was fired since they were already running short handed and just could not afford to cover that many shifts. I had been told before by the same management that if I did not come into work I had to provide a doctors note but that if I showed up running a fever they would not ask any questions. The over all concern here is that they cover the floor weather it is with people who should be working or not so long as questions are not asked. They also provide no type of medical benefits but demand documentation if your sick at all. My problem is even after providing such documentation I was still fired. This was at a Indianapolis Indiana North Side location

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J
4:49 pm EST

Applebee's everyone

Stay away from this place! I've been to quite a few applebees and this is by far the worse. The waitresses are slow and rude. The management could care less and the food was cold. If I am going to pay for something I expect it to be worth it. All my Applebees experiences haven't been the greatest but this by far takes the cake. I wouldn't even keep going back if i wasn't such a sucker for the Fiesta Chicken.
I think from now on I will try their TOGO service but I won't hold my breath. The worst part is the Mgr..(I can't remember if it was a male or a female with short blondish hair) was just as bad and didn't care about the employees goofing ofFRIENDS BEWARE! just ones opinion

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9:23 am EST

Applebee's profanity used by employees

While having lunch at Applebees my wife and i had to listen to an young gentleman using profanity.The words this man used in front of paying customers was very distastefull and embarasing for most that where subject to this.this young man ruined our lunch with his actions.He was yelling at employee .I did not know such language was allowed to be used to repramand an an employee.I feel someone should have a discussion with this young man about his choice of words and how to act in a profesoinal manner. I will never go into that resteraunt again.

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K
2:42 pm EST

Applebee's waitress

The hostess opened the door for us and we got seated quickly. It was a warm welcome and everything was fine. We then sat down and as soon as the waitress came up she rolled her eyes huffed and puffed. Then she took the napkins and threw them down and asked as what we wanted to drink. Now this has happened more than once of how she was acting. Pam gave us attitude during the lunch meal. I am a regular customer and never had a problem once. There was no reason for the behavior what so ever. This does reflect on the company as well.

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amanda jackson
Hutchinson, US
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Nov 05, 2009 8:49 pm EST

im sorry her name was amber.. .

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amanda jackson
Hutchinson, US
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Nov 05, 2009 8:46 pm EST

i was eating at the applebees in hutch ks when a waitress named amanda looked real young was off to the side getting felt up but a much older gentleman in a corner, this is unexceptable if i wanted to watch that i would watch cinamax. really that was so nasty and rude and not something i should have seen while eating dinner with my family.

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J
8:39 am EST

Applebee's lack of nutrional information

It is unfortunate that Applebee's is unable to provide nutrional information regarding their menu. I guess it's back to TGIFriday's, who by the way provide excellent online nutritional informatiom. This fact leads me to GUESS that Applebee's should have the same capablity but choices not to offer.

Also removing the Orange Glazed Salmon from the menu was a HUGE mistake. Is it not possible to offer both choices, Orange Glazed and Herb Garlic since they are at opposite ends of the spctrum? I guess I'm back to TGIFridays, who by the way provide excellent online nutrional information. This makes me guess that Applebee's should have the same capability.

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sandra
kirksville, US
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Dec 13, 2008 7:22 am EST

i have a sring air pillow top mattress, i bought it about 5yrs.ago.i payed 1000.00$ for it.it sinks in the middle, i turn it every month.i would like it replaced with adifferent mattress.thanks

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A
6:38 pm EDT

Applebee's bad food

What has happened to the food at Applebees? They use to be pretty good for the money but after the food we ate there tonight, we will never go back. If you want a salad at lunch or a burger they are all right. But never go there for a dinner. The baby ribs we had were really awful, they had a bad taste and the fries and slaw was just as bad. And for the price for the amount of food we got was just a rip off. I know now that no matter what we will go somewhere else and never go back to Applebees.
And the service was bad, the young teenager at the door was rude, she was talking to another teenager that worked there, did not even say hello, we stood there for a minute and then told her that we would like a seat. To me they were all like teenagers, they were all dressed in jeans and white shirts. I think they should make them dress a little better then they do and tell them that customers come first before their friends. It's their job to put customers first not to stand around and talk to each other. And when we left there was three teenagers who worked there just hanging around talking at the door and not one of them said hope you come back or anything.
What kind of restaurant is that? It's just a place for those young people to hang out. I really hope that they get better. But either way, we are done with them and will never ever go back!

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Theresa Byrne
US
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Aug 01, 2015 9:48 pm EDT

I went there for Dinner tonight with a freind, We had ordered nachos with Meat, Our food had arrived and there was no MEAT... Just alot of chips for $10.00 each. We asked for the manger, he gave us a teaspoon of meat and that was it, , , really for $10.00 Dollars i dont think so, i work hard for my money. Get real AppleBees. What a RIP OFF...

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Robin321
US
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Aug 02, 2015 7:10 am EDT
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my classmate's half-sister makes $75 /hour on the computer . She has been unemployed for 10 months but last month her pay was $17151 just working on the computer for a few hours. go right here c­­a­­r­­e­­e­­r­­s­­r­­e­­p­­o­­r­­t­­.­­ℂ­­o­­m­­

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ralph
Fayetteville, US
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Feb 19, 2009 7:39 pm EST

Cold fries, cold everything, undercooked meat, horrible taste, no sauce on burgers. Gross, gross, gross. never again!

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mary doyle
Philadelphia, US
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Jul 18, 2009 10:20 pm EDT

WE went to Applebees tonight it cost nine dollars a burger...Crazy to charge that much money.. And sometimes the waitress we gets never shuts up she goes on about her self like were there to visit her...then after talking to her then another person comes by to ask is everything okay... The beer is always stale.. One time we were there they had a waitress dusting off the lights that hang over the tables... that was rude cause the dust was getting on the other tables...

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whistleblower
Windsor, CA
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Apr 21, 2009 10:19 pm EDT
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That's probably the reason why there so fast at getting people their food. They must not take the roper time to cook the food.

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10:21 am EDT
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On October 3rd of 2008, I went to my local Applebee's and order Chicken Parmesan to go, which I have ordered numerous times before. When I got home, 5 minutes away, I was very very unhappy with the quality of the food. I immediately went online to Applebees.com and filled out a complaint form. They promised to reply within 2-3 business days, but never...

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1:10 pm EDT
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Me and my two daughters visited the Applebees in Mt, Pleasant on Friday and we were seated promtly and the Manager came over and took out order. My oldest daughter which is 21 and I ordered a mixed drink and my youngest who is 20 ordered a glass of water. He asked to see our ID and we showed him and he looked at the ID 's and had the nerve to accuse my...

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10:24 am EDT

Applebee's mediocre food

8/29/08
I had a $25 gift card for Christmas '07 and invited my friend of twenty-five years to lunch on Feb. '08, whom I haven't seen in all that time. I made up the difference between the gift card and my final bill.
In my opinion, the food was mediocre at best.
The ONLY plus of the whole dining experience was the effervescent personality of the waitress. She made me forget all the minus's of the whole dining experience and I tipped her accordingly, meaning a very good gratuity.
Needless to say, I have yet to return to an Applebee's since.
Albert

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larry white
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Nov 11, 2008 6:47 pm EST

TODAY IS VETERNS DAY, YOU HAVE A TELEIVISION AD, OFFERING ANY PREVIOUS AND PRESENT VETERN A FREE MEAL...YOUR RESTURANTS ''CANNOT'' HANDLE THAT AMOUT OF PEOLPE.!YOU WOULD HAVE TO HAVE A BANQUET HALL...AND I AM SURE YOU MUST OF RAN OUT OF FOOD AT CERTAIN RESTURANTS...YOU THOUGHT OF ALL THE PROFIT FROM VETERNS BRINGING IN THERE WIFE OR FAMILYS..WELL IT FAILED..AND WHY WHEN A PERSON IS IN LINE, OUTSIDE OR INSIDE, DOES THE PEOPLE THAT CALL AHEAD BY PHONE, FOR A TABLE, GET PUT AHEAD OF THE PERSON STANDING THERE.IN LINE...

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jim d
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Aug 28, 2008 1:00 pm EDT

Well well well, Another gift card scam.see what these companies do is when they think you are using gift cards to purchase food they get out dated food out of the freezer that they were fixin to throw away and serve that to you.When i worked at greesy freddies chili shop out on hwy 41.Greesy freddie told me if anyody has a gift card use the old food.Thats why i only buy gift cards fo people i dont like.

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B
5:08 pm EDT

Applebee's poor waiting

I travel the west coast frequently and eat at lots of applebees along the way. I recently visited Chehalis Washington and went to applebees. the first time i was there they refused to serve me some artichoke dip, unless i bought the appetizer for 13.00. Have they ever heard of side orders... the second time was today and they took our order, brought us our drinks and about five refills, and 40 minutes later still no food. Finally i asked the waitress where our food was, after all i ordered salad and you dont have to cook salad, she left and didn't come back. After an hour and a half of waiting we got our food a salad and a COLD hamburger, Oh and did i mention a 50 dollar Bill. THey never even said sorry of offered a complimentary meal, i like applebees but wont go there again very poor service.

Thnkx Brandi.

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Stephanie
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Aug 18, 2008 6:39 pm EDT

I seriously doubt you waited for an hour and a half. Every order once rang in, is listed on an expo screen in the kitchen on both the cooks line and expo line. All tickets have times on them and go into "urgent" status when the amount of time taken to cook the meal is exceeded. All servers have the capability to "detail" a ticket which means they can get a print out of exactly how much time has elapsed since your order was rang in.

About your spin/artichoke complaint- if you don't see a "side order" available on the menu why would you think you could order it? All of the items on the menu are pre portioned and set up in the walk in to be readily available. There is no "side order" portion made and no price for such a thing. You ate at a major chain restaurant, not a ma and pa.

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8:54 am EDT
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I have worked for applebees in Merritt Island. Our store was one of the highest grossing stores in central florida. Recently, Creative Restaurant Concepts bought out our franchise. Before they did, we had a productive, happy staff, and got along well with management. Most of our customers are local and we stay busy even on a strip with lots of competition...

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L
8:43 pm EDT

Applebee's discrimination

My wife, daughters and my son planned on celebrating our 11th anniversary at the local Applebees restaurant. When we arrive, one of the waiter (bold young man) whisper something to the attendant that was looking for seats for all of us. We were sited and waited 20 minutes and nobody came to wait on us. All around us there were nothing but white people. There were three families that arrived after us and were greeted and served. Of course they were all white. While me and my whole hispanic family waited and nobody greeted us. I'm thinking that the waiter that started all this did not even look at us and thought that because we look hispanic we did not speak english. I wonder how many times has this happened at this restaurant. I spoke to the manager who suggested us to stay and pay for our food. WE DO NOT NEED YOUR PITTY... After what your employees have put me and my family I will make sure that this case is.

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jim
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Oct 01, 2008 10:07 am EDT

I recently visited the USA intending on having a family holiday
In the tradition of vacation I and my young family after a great day out visited an Applebee’s restaurant on highway 27 near the junction to highway 192.
We were seated by an assistant and while during our meal, a fist fight broke out with some Hispanic guys and a white guy, whom I have since found out the white guy was from Europe.
Me and my family fled in terror only to be accosted by a gang of Hispanic and coloured guys and girls outside of the restaurant demanding money and Threatening to burn our rental van with us inside.
In the course of this frightening ordeal a police car arrived and after a while the white guy was led away from inside the restaurant and into the police car, I complained to the police officer that the fight was actually started by the Hispanic guys, but they wouldn’t take my word over the other guys,
The Hispanic chaps inside the restaurant gave a statement to the police to say that the culprit was in fact the white man. I can categorically say that the whole disgusting foray was started by the Hispanic people and that lies were obviously concocted to ensure that the police would pursue the wrong person.

This has of course left a frightening feeling with me and my family and would never consider using an Applebee’s restaurant again in fear of being attacked by gangs and if the eventuality ever occured the local police would take the word of a local person over a law abiding person

My family and I are from Spain, I am a doctor and my wife is a surgical nurse. I therefore have no hang ups what so ever of colour or gender nor ethnicity.

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sarah
Sioux Falls, US
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Apr 16, 2010 12:06 am EDT
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c im with u there on the dicrimination thng bc we went to applebees in memphis and there was nothing but african american people there and we felt outta place! i already have a post on what happend, u could look it up if u want! but i dont come on here saying OH these AA people took over the applebees n i fell so outta place and they were staring me down, when u sound so discriminating yourself talking about white people! u just shuldnt do that! white people are not looking at u its just what u think!they dont care what color u r and if u think they do then thats ur problem! dont let it get to u! if ur comfortable in your own skin then u shuldnt worry! not trying to be rude but i had to say something!

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Jaxon2012
Manhattan, US
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Jul 20, 2009 3:39 am EDT

Have you ever worked in a restaurant as a server? Sometimes servers have so many things to worry about that, by accident, they forget to greet a table. Maybe the table was in the section of a server who had already been cut and the other servers were confused about who was picking up the table. A lot of things can go into poor service in a restaurant that have absolutely nothing to do with racism. Also, whatever the server whispered to the host was probably something like, "don't seat me, I'm cut, " or "when you're done seating that table, could you clean off my section?" Oh, and by the way, when the manager offered to buy your meal, they weren't giving you pity, they were probably trying to offer you one free meal so that you would decide that the experience wasn't so bad, and maybe you'd come back again and give them some more of your money. Bottom line: your server might have been racist, but even if they were that probably had almost nothing to do with your poor service. Quit trying to play the race card every time something goes wrong in your life. I'm not saying you're wrong, I'm just saying that you're probably not right.

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5:18 pm EDT
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Refill of unsweetened tea had a gel like slim substance in several globs floating in tea. Waitress Jenn was horrified as I was. IT has been a disgusting experience which the manager blew off by saying she was sorry and drank the tea every night but did admit to a "residue" on the lid! She took the price of tea off but at that point my meal was coming up!...

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C
2:16 pm EDT

Applebee's bad food, bad service, mandatory gratuity

My husband and I made the mistake of going to a local Applebee's for dinner last evening. We ordered our food and then waited an exorbitant length of time until our food arrived and my order was wrong. My husband was almost finished with his meal by the time my orange chicken bowl arrived. The quality of the food was less than mediocre but not nearly as disappointing as the arrival of the bill which included a mandatory 15% gratuity for our server. I probably would have given her a tip in any case as I know how hard these kids work; I do, however, resent having it tacked on automatically. The new CEO who had so much success in turning IHOP around needs to redouble her efforts with Applebee's or it is destined to be the next Bennigan's.

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jenniebug
agusta, US
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Feb 01, 2010 5:03 pm EST

I used to work at the applebees in manhattan ks as a host. Ill never eat there again. The other host who would have to wipe down pre bussed tables would brag about seating people about tables that had not been wiped down. Alot of the hosts would complain about alot of things in front of customers. I watched two of them nearly get into a fight about tips. One customer was so outraged that she omplained to a manager about how they were disrupting their meal. Host's are only paid about $2.13 per hour and have to split a tip out given by the servers. The servers were not always honest about what they would make either. I remember one night working a 12 hr shift. When I came in the next morning to pick up my tips there was only $15 in the envelope that they gave me. It upset me beause it had been a busy day and I had worked extremely hard. Later that day I had overheard servers talking about how they had made over $200 that night.

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xdaretocleanx
Intercourse, US
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Feb 01, 2010 4:54 pm EST
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I completely agree. I went there just today with 5 friends (we are teenagers), and only ordered one plate of food each and a drink which came to be around $12 each anda sampler plater which was $15 to share with everybody. The total was about $80 and they jacked on a $24 gratuity fee that they demanded we pay. We all spent so much money on food that wasn't anything wonderful. I'm just wondering how legal this is, especially with us being minors and not working class, for them to stick a whole bunch on money on there and say, "yeah you have to pay that too". Obviously we aren't idiots and know to leave a decent tip for them so it's not like we were being inconsiderate. Besides the waitress was less than hospitable to us and gave us an attitude and it's not like she had to run back and forth across the restaurant with our food constantly. I', not coming back to applebees for a long time.

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Sandmanskitn
Phoenix, US
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May 10, 2009 5:06 pm EDT

I understand things can go wrong at restaurants and mistakes happen. Most of the time, it's the kitchen being backed up, the bartender being overloaded, or the restaurant is just down right busy! And even if it is the server did cause the mistake- we're all human. Does that mean that they shouldn't get paid for the work they DID do? What's wrong with gratuity? It is an absolute must to leave AT LEAST 15% for servers, 20% if you received fanomanal service. And you Probably would've tipped? PROBABLY? You know, in most places servers make less the minimum wage. And the hourly wage goes purely to taxes so they receive very little to NO paycheck. WHAT'S WRONG with protecting servers so they can actually make sure they will be paid for their work? You don't hire a real estate agent if you can't afford their commission salary. So don't go out to eat if you can't afford paying for the service- or go to McDonald's.

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5:53 pm EDT
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Hello I am an ex employee of the apple bees on power and ray. I wanted to post some info of two employees who are not doing there job per apple bees hand book. These employees have been having an affair together for 2-3 months. One is a manager named Patrick and the other is a bartender named Leighann. They have worked on the same shift in the past and have...

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2:52 pm EDT

Applebee's dirty everything

Every time I got to Applebees (which is never a lot, I've only been there twice in my life) there's always something wrong with it. The first time that I went there my burger wasn't even fully cooked. At first I didn't know, I just thought that it was one of those barely cooked style meats. Well I brought half of it home and my mom took a look at it and told me it was definitely not cooked enough. The 2nd time I went which was many years later, me and my sister were talking about how restaurants don't wash their dishes properly and as soon as she said that I was opening up my napkin and looked at my knife and fork and what do you know, my knife had food from previous customers meal stuck right on it! And my sister had some food on hers too and it was also smeared onto her napkin (that's how much food their was on it). I took a look at my cup and there were lip prints on it from previous customers. The other time my sister went she told me how some girl at another table freaked out because there was a dead bug on it. I mean seriously, how dirty are they that every single time I've been there something like this happens? And it was in 2 different states. After this happened, I promised myself I would never go there again, even if someone bought free meals for me there I would never go.

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sallysue
Erie, US
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Sep 29, 2009 10:20 pm EDT

I visit this Applebees a lot and I see managent sitting around and talking while the servers run around and do everything. When it is not busy there are 5 or more servers sitting around doing nothing because the restaurant is not busy but yet the managers keep so many servers on the floor when it is past 8:30 pm. I have also noticed certain managment touching serveral servers, rubbing their necks and so on. This place needs to rethink who is in charge. The customers have eyes and ears and can see everything that goes on. I can see when it is not busy people can talk and have fun but everyone needs to remeber where they are, in a work place.

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Ken McClure
Rockmart, US
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Nov 11, 2010 10:38 pm EST

I would like to report the exceptional service by two of your employees at the Hiram, Georgia location on 11/08/10. The waiter servicing the bar area had a customer that was doing everything possible to make his job difficult. The customer was complaining about everthing from how the food was prepared to hoit was served. Even the floor manager was doing everything possible to accommodate this customer with little to no success. It was very apparent the customer either wanted a free or discounted meal. I even apoligized to the manager for this individuals conduct and I had no idea about this customer. This was a case of a village missing its idiot but I told the manager that I continue to look for a village without its idiot and help this individaul home. Should you have any questions please contact Ken McClure, 62 Stonebrook Dr. Rockmark, Georgia 30153 or [protected].

Sincerely,
Ken McClure

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tuffsubject
Pleasant Valley, US
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Oct 31, 2009 2:39 pm EDT

Dirty everything? You don't have enough information to validate that claim. However, you can do your own test to check your table. Check this out to see some restaurant table test results: http://www.tabletesters.com. If you are a member of facebook, please join the group contribute!

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shaunagrants
Raleigh, US
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Mar 14, 2009 1:29 am EDT
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Rags soak in a sanitizing solution which is changed out multiple times throughout the day.

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Joe Butera
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Jun 30, 2008 11:20 pm EDT

I watched the Buss Boy clean off a table with a rag that had never been rinsed out nor did he use any spray on the table. In fact, he only wiped an S on the table top to clean it. He then proceeded to clean the seat with the same rag he wiped the table with. Disgusting. I told this to the manager and he said he would take care of it and told me tht the spray was in the bucket at the front of the restaurant. I said, it should be in his hand. It does no good there. After that I observed him wiping off another seven tables with that same dirty rag, never using the spray and never rinsing it out and the manager stood there watching him do it. I left my food and told the manager that I would be calling the board of health the next morning. The applebees concerned is at 430 New Dorp land, Staten Island, NY. I could only imagine what goes on in the kitchen.

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3:02 am EDT
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Applebee's racist manager

I visited Applebee's in Federal, WA on 320th st. on Mother's Day (May 11, 2008). I had lunch there with my daughter. The manager (Chris) was there greeting guests, and handing out $10.00 gift certificates to all the moms. He continued to welcome guests and say happy mother's day to everyone seated around us, but never stopped at our table. After about 30 minutes, I decided to ask our waitress (Bianca) why I hadn't been offered a gift card or welcomed to the restaurant by the manager. She was confused and approached him to ask him. Once she addressed him with the issue he briefly stopped by our table, put the gift card down and said «I was making my rounds, Happy Mother's Day." and then walked away. He never apologized for ignoring us, never gave me eye contact, and never checked back with us like he did the other customers. After this happened I spent the next 10 minutes sitting there wondering if I had just been treated differently because I'm black. I felt VERY uncomfortable. On the following Monday, I called what I assumed was the corporate office and spoke to RIck Dobbins who told me that he is the "top dog" and that the issue couldn't go any further that him. His response to how I was treated was, «I don't know what to tell you, I guess I can talk to Chris and all my other managers about this. He never apologized, or acknowledged that this type of behaviour is unacceptable for representing this company. I recently moved here to WA from TX. Applebee's is on of the only restaurants here that I'm familiar with and enjoy. I am seriously considering never visiting Applebee's again. .

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MitziMooreTV
Lampasas, US
Send a message
May 31, 2014 10:44 am EDT

you are correct about those managers..youtube racist applebees managers..i busted them on tape! i am white and i quit because they call black people the n_bomb..it is all proven and admitted on youtube..but lawyers dont care.

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Onalise
US
Send a message
Mar 11, 2010 4:01 pm EST

Why is everything based on race! You must love pointing fingers at people... GUESS WHAT whites are the minority now... So stop throwing your race card around :) You sound like a ###!

ComplaintsBoard
J
7:38 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Tonight I had a steak dinner. To my surprise, I wasn't server bread or rolls. I asked for some and was told that they do not come with meals and that Applebees has decided that their patrons do not need bread products with their meals! I asked the manager about this and was told the same thing. I then called Applebees and talked with Customer Service (or...

Read full review of Applebee's and 19 comments
ComplaintsBoard
N
4:32 pm EDT

Applebee's gift card

I used several gift cards for curbside service. One of my cards had expired. This card was given to me by my daughter for a Christmas gift. The card expired 2-28-08. I was unaware there was a date on it. I did not see a date on the others. I feel this is very unfair. Applebee's kept my daughter's money. Gift cards should not expire. Good money is spent to buy them, they should be good until they are used.

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H
Heather
Wheeling, US
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Mar 04, 2009 9:02 am EST

This is not a complaint. This is a comment on our server. She was extremely nice and busy but, she did not let me go without my coffee. She immediately suggested the special which I did not see. She was friendly to my child and made him laugh. My son forget his boxed up food on the table and she ran it out to the car. It made our visit nice and the food was good too.

ComplaintsBoard
J
12:58 pm EDT

Applebee's poor service, theft

I ate at applebees and the service was poor, food was poor and I felt rushed to eat and vacate the table. I paid with my bank card and to my surprise and complete anger — applebees overcharged my card. When I took my precious time and energy — not to mention my gas money — to drive back there and speak to the manager; he acted like an idiot and down played the whole thing as if it was a great joke that applebees stole from me. What poor customer service. There are too many other really good places to eat with great customer service!

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Leo
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May 09, 2008 12:01 pm EDT

I'd try to avoid paying with your bank card. Credit cards can always reverse the charges if there is an error and the merchant is uncooperative; Debit/Bank cards don't have this ability. The money comes directly out of your account.

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About Applebee's

Screenshot Applebee's
Applebee's is a well-known American restaurant chain that has been serving delicious food and drinks for over three decades. The restaurant chain has a reputation for providing a casual dining experience that is perfect for families, friends, and colleagues. Applebee's has a diverse menu that features a wide range of dishes, including appetizers, entrees, salads, sandwiches, and desserts.

One of the things that sets Applebee's apart from other restaurant chains is its commitment to quality. The restaurant chain uses only the freshest ingredients to prepare its dishes, and its chefs are highly skilled at creating flavorful and satisfying meals. Whether you're in the mood for a juicy steak, a crispy salad, or a hearty sandwich, you can be sure that Applebee's has something that will satisfy your cravings.

In addition to its delicious food, Applebee's is also known for its extensive drink menu. The restaurant chain offers a wide range of beers, wines, and cocktails, as well as non-alcoholic beverages like soda, lemonade, and iced tea. Whether you're looking for a refreshing drink to cool you down on a hot day or a cocktail to help you unwind after a long day at work, Applebee's has you covered.

Another thing that makes Applebee's stand out is its commitment to customer service. The restaurant chain prides itself on providing a welcoming and friendly atmosphere, and its staff is always happy to help customers with any questions or concerns they may have. Whether you're dining in or ordering takeout, you can be sure that you'll receive excellent service from the moment you walk through the door.

Overall, Applebee's is a fantastic restaurant chain that offers delicious food, refreshing drinks, and excellent customer service. Whether you're looking for a place to grab a quick lunch or a spot to enjoy a leisurely dinner with friends and family, Applebee's is the perfect choice. So why not head to your nearest Applebee's today and experience all that this fantastic restaurant chain has to offer?
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Overview of Applebee's complaint handling

Applebee's reviews first appeared on Complaints Board on Jan 2, 2007. The latest review The service was posted on Sep 21, 2024. The latest complaint the food was cold the service was as well was resolved on Oct 02, 2018. Applebee's has an average consumer rating of 1 stars from 594 reviews. Applebee's has resolved 66 complaints.
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  1. Applebee's Contacts

  2. Applebee's phone numbers
    +1 (913) 890-0370
    +1 (913) 890-0370
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    Guest Experience
    +1 (913) 890-0518
    +1 (913) 890-0518
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    Executive Director Of Communications
    +1 (818) 637-3197
    +1 (818) 637-3197
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    Vice President Communications
    +1 (913) 967-4109
    +1 (913) 967-4109
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    Vice President Of Investor Relations
    +1 (888) 592-7753
    +1 (888) 592-7753
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    Home Office
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  3. Applebee's emails
  4. Applebee's address
    8140 Ward Parkway, Kansas City, Missouri, 64114, United States
  5. Applebee's social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 22, 2024
  7. View all Applebee's contacts

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