Ashley HomeStore
Reviews and Complaints

I bought 2 recliners at Christmas for my adult children: the power Ludden recliner I gave my daughter broke within a week, since the salesman put the " protection plan" on these recliners ( without my permission ) my daughter has been calling trying to get someone to fix it since Jan. 4
I cannot believe why Ashley furniture will not stand behind their products and protection plan. The people that my daughter has called has given her 2 different dates that someone would come fix it and no one has come to fix it and it has been almost two months that they have a broken recliner in their living room!

Melinda Abbe
[protected]@yahoo.com
Fort Worth Texas

I bought a dining room from Ashly Furniture in Houston, TX, and the salesperson told me that it is available, and it will be delivered in two weeks. So, on the delivery date, I only received the dining table without the eight chairs. No one told me that I will not receive the chairs until they delivered the table. Next, delivery date, the listed the eight chairs. However, when they came, they only had six chairs without the armor chairs. Also, I was not aware of the missing two chairs. On the third delivery, they brought one armor chair and the another one was broken. The fourth delivery, they told me to be there from 1 to 4p, and they came at 12 noon but I was not there, so they said they have to reschedule the delivery for another day even after I took off from work to receive the last chair, but the driver refused to come back. I spoke to their delivery department and to their manager, and they refused to ask the driver to come back to deliver the chair. I made my self-available for the delivery time, but it was their fault for coming early. If they are expecting me to be available all day, why would they provide the scheduled time. It is taking more than one month to get my dining room and they didn't care about their customer time, job, or need. I called their corporate customer service and complained, but they didn't do anything either, or did not receive any satisfaction from them. I will not buy another piece of furniture from Ashly anymore.

The chair in from started sagging took chair in they said they fixed I had company on Christmas someone ask me what wrong with the chair the 3, 000 dollar sofa I'll send a movie listen to how arm squeak the couch is linen type material not even dirty I weigh 126 lb my husband stays in his man cave there are no heavy peOple here this has been an on going problem for two years I paid them to deliver it they said I've have to bring couch in I have no way to do that they said if they are ever my way they'd pick up I about ready for small claims court I never had such terrible furniture in my life

I ordered this item for a Christmas present and Ashley furniture for some reason decided to ship it UPS. When it arrived two of boards were busted and one leg is busted. I phoned Ashley furniture on 12/20/2019 and was told that a new one would be shipped on Monday 12/23/2019. I can't get anyone to reply to any of me emails concerning delivery. We will be in Florida for two months starting the 4th of January and no one will be here to accept delivery. this really ruined Christmas for my wife. Can some one please get back with me reagarding this matter?

JUST SO YOU KNOW ASHLEY...I HAVE FORMALLY REQUESTED AN INVESTIGATION VIA THE BBB & FEDERAL TRADE & SEVERAL OTHER AGENCIES FOR YOUR LACK OF SERVICE & PROUDUCTS. YOU FAIL NOT ONLY CUSUMMERS BUT THE PUBLIC IN GENERAL . YOU SHOULDN'T BE ALLOWED TO SELL ONE THING IN THE US.

We have been customers of Ashley Furniture for a while now, thus far we were happy with the product & service.  Recently, our son bought a new home, and as parents, we wanted to gift a living room sectional.  To date, the furniture isn't a month yet, it's falling apart.  I have contacted Ashley online representative, to no avail.  The following is exactly how our unsatisfactory service has thus far been handled/addressed.  Before I attach this chain of events, the folks handling purchase online, are rude, short tempered, arrogant and surely aren't taught how to speak to CUSTOMER.  How disappointment, since they are in the service of "CUSTOMER SERVICE".  

The dresser was delivered and within a month began chipping and peeling. It's made terribly. When I emailed customer service, they did not even respond to me. I requested a response to see what could be done. I contacted my credit card to see what they could do about the charge, since the dresser is clearly defective and should not have to pay for merchandise like that. They responded quickly to the credit card company stating that you must submit a complaint within 72 hours. They do not care about how poor the quality is of the furniture they are selling.

Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19, Ashley called and gave me a number to call to confirm delivery, I called and confirmed delivery on a recorded line for 12/11/19 between 3:30 pm and 6:30 pm. At 7:00pm I called and they said the truck had been delayed and they were looking at 9:30 pm. I never got a phone call or email or nothing just didn't show up. I called the next day and they said sorry for your loss, and by the way, the next date that we can deliver your recliner is 01/19/2020. The recliner was ordered back on 10/26/19, it's not like I can get my money back. THIS IS BAD CUSTOMER SERVICE!

First attempt to order a part: 47 minutes on hold.
Got the part ordered: and received the wrong part
Second attempt to order the part: 1 hour and 6 minutes on hold after being transfered twice - to the wrong person.

This Company has ABSOLUTELY NO IDEA WHAT CUSTER SERVICE EVEN RESEMBLES. TOTALLY SUCKS - NEVER AGAIN WILL I EVEN WALK INTO AN ASHLEY STORE.

I am an Interior Designer...I purchased an entire house full of furntiure from the Lakeland Store for a Model Home. I was sent a text Sunday Dec 1st with the delivery info...The wrong address was listed on the text I received so I had to call to make the change to the correct address.

The delivery guys (who apparently are sub contractors and do not work for Ashley) showed up...Missing the bed rails...the TV console...a dining room chair...No notification was given to me at all that these items would not be delivered...I was told the day before everything would be there.

The delivery guys refused to take the 2 dining chairs they did bring out of the box...and also refused to assemble them...I had to get one of my helpers to put them together.

After many many phone calls back and forth with the store I was refunded the delivery fee...My sales girl who was very helpful did bring out the missing dining chair herself...from the showroom floor.

I was told I would receive the missing items yesterday Dec 3rd...I arranged for someone to stay late at the model home to recieve them...Once again the wrong address was on the ticket so the drivers went to the wrong house...I had to call the main number to track them down to find out where they were...

Finally at 6:30 pm last night the missing items were delivered...

I called the Lakeland store and asked to speak to the manager...who was busy...I asked for him to please return my call...I have yet to receive that call.

To say I am disappointed is an understatement...I spend a lot of money every year with Ashley Furniture...and this experience will definitly alter my choices for the next upcoming model I am working on. I have never ever had to deal with this kind of terribble delivery...or poor customer service.