Ashley HomeStore’s earns a 1.7-star rating from 804 reviews, showing that the majority of furniture shoppers are dissatisfied with their purchases.
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horrible delivery service
I bought a dining room from Ashly Furniture in Houston, TX, and the salesperson told me that it is available, and it will be delivered in two weeks. So, on the delivery date, I only received the dining table without the eight chairs. No one told me that I will not receive the chairs until they delivered the table. Next, delivery date, the listed the eight chairs. However, when they came, they only had six chairs without the armor chairs. Also, I was not aware of the missing two chairs. On the third delivery, they brought one armor chair and the another one was broken. The fourth delivery, they told me to be there from 1 to 4p, and they came at 12 noon but I was not there, so they said they have to reschedule the delivery for another day even after I took off from work to receive the last chair, but the driver refused to come back. I spoke to their delivery department and to their manager, and they refused to ask the driver to come back to deliver the chair. I made my self-available for the delivery time, but it was their fault for coming early. If they are expecting me to be available all day, why would they provide the scheduled time. It is taking more than one month to get my dining room and they didn't care about their customer time, job, or need. I called their corporate customer service and complained, but they didn't do anything either, or did not receive any satisfaction from them. I will not buy another piece of furniture from Ashly anymore.
charges for order that was cancelled by store
My daughter pre purchased 6000 worth of furniture to relocate for her own first job in October for her move in November. Ashley cancelled the order a day before the delivery because someone in their office switched it to the wrong distribution center . We then had to go to a local store in her new home town to reorder all her furniture in Longview, they...
Read full review of Ashley HomeStoredamaged furniture and delivery
On 12/14/19, I puchased $6280.45 worth of furniture. This included a bed fram, mattress, dining room table set and server. The bedframe and mattress were delivered on 12/20/19. The frame was damaged. We were left with the mattress on the floor. We were told that someone from Customer Service would call us to reschudule a new time for the delivery of the new...
Read full review of Ashley HomeStoreunethical behavior
I am so appalled by the "customer service" from your Lakeland office, the warehouse, and the customer care number. Hours spent on the phone being transferred around, hours in the store requesting answers. NO ONE will even attempt to pretend like they care or want to help. It's "not their problem" and send us to someone else who also says it's "not their...
Read full review of Ashley HomeStoreliving room sofas
I had my couch delivered at the end of november and the couch broke in the middle of the frame on christmas day when 2 people sat on it. Less than a month the couch broke. I barely use the couch since i'm never home, however the cushions look like i've using it for years. I wanted to switch the couch and was not given that option. When the repair man came...
Read full review of Ashley HomeStoreI bought ashley chair and sofa from crandall in owensboro kentucky
The chair in from started sagging took chair in they said they fixed I had company on Christmas someone ask me what wrong with the chair the 3, 000 dollar sofa I'll send a movie listen to how arm squeak the couch is linen type material not even dirty I weigh 126 lb my husband stays in his man cave there are no heavy peOple here this has been an on going problem for two years I paid them to deliver it they said I've have to bring couch in I have no way to do that they said if they are ever my way they'd pick up I about ready for small claims court I never had such terrible furniture in my life
b743-22
I ordered this item for a Christmas present and Ashley furniture for some reason decided to ship it UPS. When it arrived two of boards were busted and one leg is busted. I phoned Ashley furniture on 12/20/2019 and was told that a new one would be shipped on Monday 12/23/2019. I can't get anyone to reply to any of me emails concerning delivery. We will be in Florida for two months starting the 4th of January and no one will be here to accept delivery. this really ruined Christmas for my wife. Can some one please get back with me reagarding this matter?
leather recliner and extended warranty
Glenn Mlynarek ASHLEY FURNITURE 6915 W. Briles Rd Broken Base Recliner Peoria AZ 85383 [protected] Purchased extended warranty when we purchased our furniture October 28 - Called about broken base on recliner and told to go in to store. October 28 went to Bell location where purchased and told a tech would call me to come out. November 1st Tech came...
Read full review of Ashley HomeStorereclining sofa. 5yr warranty scam
I purchased a reclining sofa with a 5 yr warranty, the sofa recliner stopped working. I was not able to call in to receive warranty service for 60 days, now I am told my warranty is invalidated because I had to call within 30 days. I was checking to ensure the problem was not my electrical. Now advised I have no warranty coverage. This is a warranty scam...
Read full review of Ashley HomeStoreconfirmed delivery then they call same day say they don't have the product
So on 11/27/2019 I bought my pregnant daughter a sofa for her House she just bough. She going to have friends over for chritmas and baby shower. So i drove from Kelso to Portland to buy this sofa because i called them and they said it was instock. I could pick it up at the warehouse or have it delivered. So made the hour trip to the store paid for the sofa...
Read full review of Ashley HomeStorepoor workmanship and service
JUST SO YOU KNOW ASHLEY...I HAVE FORMALLY REQUESTED AN INVESTIGATION VIA THE BBB & FEDERAL TRADE & SEVERAL OTHER AGENCIES FOR YOUR LACK OF SERVICE & PROUDUCTS. YOU FAIL NOT ONLY CUSUMMERS BUT THE PUBLIC IN GENERAL . YOU SHOULDN'T BE ALLOWED TO SELL ONE THING IN THE US.
We have been customers of Ashley Furniture for a while now, thus far we were happy with the product & service. Recently, our son bought a new home, and as parents, we wanted to gift a living room sectional. To date, the furniture isn't a month yet, it's falling apart. I have contacted Ashley online representative, to no avail. The following is exactly how our unsatisfactory service has thus far been handled/addressed. Before I attach this chain of events, the folks handling purchase online, are rude, short tempered, arrogant and surely aren't taught how to speak to CUSTOMER. How disappointment, since they are in the service of "CUSTOMER SERVICE".
dresser
The dresser was delivered and within a month began chipping and peeling. It's made terribly. When I emailed customer service, they did not even respond to me. I requested a response to see what could be done. I contacted my credit card to see what they could do about the charge, since the dresser is clearly defective and should not have to pay for merchandise like that. They responded quickly to the credit card company stating that you must submit a complaint within 72 hours. They do not care about how poor the quality is of the furniture they are selling.
service
Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19, Ashley called and gave me a number to call to confirm delivery, I called and confirmed delivery on a recorded line for 12/11/19 between 3:30 pm and 6:30 pm. At 7:00pm I called and they said the truck had been delayed and they were looking at 9:30 pm. I never got a phone call or email or nothing just didn't show up. I called the next day and they said sorry for your loss, and by the way, the next date that we can deliver your recliner is 01/19/2020. The recliner was ordered back on 10/26/19, it's not like I can get my money back. THIS IS BAD CUSTOMER SERVICE!
customer service and management
I purchased End Tables online after having gone into the Nashville/Madison Store to see what the tables look like in person. When I told the sales lady that I had actually put them in cart online, she told me with the verification from the Manager that if I purchased online items, my only option would be to be pick them up at the distribution center. I told...
Read full review of Ashley HomeStore3 pc laf sectional
I'm very unhappy with my purchase, the item I got was all damage and did not fit quit right one piece to another you can see through em... I did told the delivery guy (who argued he was a third party and he did know what to do and told me that if I ain't sign it as received he would be charge for the item) plus the store did not delivered on the 5th as it...
Read full review of Ashley HomeStorecustomer service
First attempt to order a part: 47 minutes on hold.
Got the part ordered: and received the wrong part
Second attempt to order the part: 1 hour and 6 minutes on hold after being transfered twice - to the wrong person.
This Company has ABSOLUTELY NO IDEA WHAT CUSTER SERVICE EVEN RESEMBLES. TOTALLY SUCKS - NEVER AGAIN WILL I EVEN WALK INTO AN ASHLEY STORE.
the entire purchase
August 22, 2019 we went to Ashley furniture store to purchase bedroom furniture. We selected an entire bedroom set plus an additional dresser. We were told it would be 3 weeks for delivery. My first impression was excitement and now has turned to horror and disappointment. On Sept. 17, 2019 we received the bed frame and dresser. Way past the 3 week...
Read full review of Ashley HomeStoreall of it
I am an Interior Designer...I purchased an entire house full of furntiure from the Lakeland Store for a Model Home. I was sent a text Sunday Dec 1st with the delivery info...The wrong address was listed on the text I received so I had to call to make the change to the correct address.
The delivery guys (who apparently are sub contractors and do not work for Ashley) showed up...Missing the bed rails...the TV console...a dining room chair...No notification was given to me at all that these items would not be delivered...I was told the day before everything would be there.
The delivery guys refused to take the 2 dining chairs they did bring out of the box...and also refused to assemble them...I had to get one of my helpers to put them together.
After many many phone calls back and forth with the store I was refunded the delivery fee...My sales girl who was very helpful did bring out the missing dining chair herself...from the showroom floor.
I was told I would receive the missing items yesterday Dec 3rd...I arranged for someone to stay late at the model home to recieve them...Once again the wrong address was on the ticket so the drivers went to the wrong house...I had to call the main number to track them down to find out where they were...
Finally at 6:30 pm last night the missing items were delivered...
I called the Lakeland store and asked to speak to the manager...who was busy...I asked for him to please return my call...I have yet to receive that call.
To say I am disappointed is an understatement...I spend a lot of money every year with Ashley Furniture...and this experience will definitly alter my choices for the next upcoming model I am working on. I have never ever had to deal with this kind of terribble delivery...or poor customer service.
the whole purchase
Dear Sir/Madam I am writing to inform you of my unhappy and unsatisfactory service your company has provided with regards to my recent purchase and later retired. Ashley Furniture has a great reputation for quality furniture and service and this is why when I bought my first home last month I chose your company for my first big purchase. Not only is your...
Read full review of Ashley HomeStorefurniture
I bought $2100 furniture set on 2/2013 only to have it start ripping and tearing on 9/2014. First it started with 2 of the pieces, then it happened to all of the pieces. I put in a claim as we purchased the extra 5 year warranty and it was denied. I called the store, went to the store, complained to everyone but no one helped. It ended up that we threw out the furniture as my special needs son started eating the pieces of ripped leather. I am disgusted by them. I have a copy of the receipt, the warranty info and their denial email. they are horrible and I researched online and saw this same issue with all of their clients. ridiculous!
Ashley HomeStore Reviews 0
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About Ashley HomeStore
The company was founded in 1945 by Carlyle Weinberger, who started out as a furniture salesperson before opening his own store in Chicago. Today, Ashley Homestore is one of the largest furniture manufacturers in the world, with a reputation for producing durable and stylish furniture that is designed to last.
One of the things that sets Ashley Homestore apart from other furniture retailers is their commitment to providing customers with a personalized shopping experience. Whether you're shopping online or in-store, you can expect to receive expert advice and guidance from their knowledgeable staff, who are always on hand to help you find the perfect furniture pieces to suit your needs and style preferences.
Ashley Homestore offers a wide range of furniture products, including sofas, sectionals, recliners, beds, dressers, dining tables, and more. They also offer a variety of home decor items, such as rugs, lamps, and wall art, to help you create a cohesive and stylish look in your home.
In addition to their extensive product selection, Ashley Homestore also offers a range of financing options to help make your furniture purchases more affordable. Whether you're looking to finance your purchase over a longer period of time or take advantage of special promotional offers, Ashley Homestore has a financing option to suit your needs.
Overall, Ashley Homestore is a trusted and reliable furniture retailer that offers high-quality products, personalized service, and affordable pricing. Whether you're furnishing a new home or simply looking to update your existing decor, Ashley Homestore is a great choice for all your furniture needs.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.
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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.
Overview of Ashley HomeStore complaint handling
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Ashley HomeStore Contacts
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Ashley HomeStore emailsecustomercare@ashleyfurniturehomestore.com100%Confidence score: 100%Support
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Ashley HomeStore address1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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Ashley HomeStore social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 09, 2024
Most discussed complaints
Not honoring warrantyRecent comments about Ashley HomeStore company
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