Aspen Dental’s earns a 1.5-star rating from 1661 reviews, showing that the majority of patients are dissatisfied with dental care.
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First time appointment
I came in to the office for my initial appointment so I can set up an appointment for a root canal and a crown due to a broken tooth. Once I arrived I was happy with the service I was receiving and felt comfortable with the Dr. After seeing the doctor I was then shuffled to a financial person. Who after going over all my treatments I was like thi...
Read full review of Aspen DentalCheating us out of money also work they did dissatisfied
My husband went to have his teeth pulled for dentures after having his teeth pulled they said his bottom gum was too small for dentures we paid them all the money up for her and he can't get the other set of teeth and they giving us a hard time about giving us back our monies and I am very upset
Desired outcome: I want our money's back that they owe us
Dental service
I went to Aspen for a cleaning. The dental hygienist cleaned my teeth. Proceeded to tell me I needed to clip the strings under my tongue and upper lip because it may cause acid reflux. I also needed a $150 treatment for my teeth and gums. In addition, I also needed to buy a water pik. The Water Pik I purchased came with a sonic toothbrush. I did the...
Read full review of Aspen DentalNever advised of money due for x-rays
On September 1, 2020 I took my 17-year-old daughter in for a dental cleaning at Aspen Dental in D'Iberville, MS. I was not allowed to accompany my daughter to the exam room, and after she was in the chair for two hours before they called me into a large public room where they proceeded to advise that she needed "a lot of dental work." At that time, I was advised that the services for that day were "free" of charge. We were quoted a price of over $1, 000 for deep cleaning and that she would need to come back every three months. I decided at that time we would get a second opinion with a different dentist in Biloxi, MS. I contacted Aspen Dental and requested that they provide me with her dental X-Rays, they never advised that there was a $203.00 charge for the X-Rays. They have hired Computer Credit, Inc. to collect the $203.00 charge.
Services, practices, dr errors
Apon new year appts at aspen, the drs there wanted to pull 2 of my teeth rather than do them in repair. Upon seeing a different dentist for review of they said no and yes crowned both, but in 2 hours, not 3 weeks as aspen does, also the other dentist did it in house for 1/3 the price! So upon return 2-17, pulled crown temp they did, set new crown on to just fall off in 30 minutes in my mouth! Yes fell off! Tried to call office no answer 10x trying. Pissed called nation aspen office and told them. They called a back office phone to hear at lunch was their excuse! Mgr said can't put on recording as too long. But asked was front desk empty? No, was reply. Then why no answer, I asked too if door was locked at that time. Finding it funny a medical office closed during hours or no answer! Mgr asked why had to call corp office? Really,? Here is biggest joke, dr hassan did set in, after arrive back tooth in hand said he would use a stronger glue! What? Permanent crown, plan on falling out later to get more money out of me? Aspen dental stay away! Joke a real joke of an operation! I will never give this joke of service my health anymore! Shingle creek office, brooklyn center mn
Desired outcome: Refund damages
Consumer fraud, high pressured to co-sign treatment plan, billed for services never rendered
9am monday, dec 3rd 2018. Location at 8143 agora parkway ste #105, selma tx 78154. We were locked in a closed aspen dental office for over 3 hours with the office manager doing her high pressure bait and switch tactics to coerce me into co-signing for a friend/ house sitter. I was told not to worry the credit check was only to be used to reduce cost of...
Read full review of Aspen DentalOffice staff at Gadsden Alabama Location
My husband and I have been using aspen Bc it basically the only place we can afford. Well when we have our first few appointments they would tell us a price and then we got there and the price is all of a sudden $50-$150 more than what we were told. Okay whatever we paid it. Okay so then they tell us our Insurance wasn't covering anything and kept charging...
Read full review of Aspen DentalDentures that do not fit and work properly
My client Rubin Legnacher paid Aspen Dental approximately $10, 000 for dentures that do not fit properly, they tried to adjust but were not successful. My client tried calling numerous times and believe his called were blocked. I as his lawyer and friend called them last week asking that a person in management call me back. No one has called me back to...
Read full review of Aspen DentalCleanliness
Never avoid this business! They put you through so many "tests"! Stuffed many huge items in my mouth that tasted dirty! I should have followed my instincts and left in the middle of their two hour "exam"!
It has been approximately five months since my visit and I am still infected! First my mouth became encrusted with sores, I have a scar on the top of my mouth from one sore that was very deep! Then I started getting a rash around my neck and ears that still today remains but has traveled slowly down to my upper chest and back and shoulders! I have gone to both my family doctor and a dermatologist and neither knew what the rash was!
I am 73 years old and have never had any problems with my skin or rashes like this! Please avoid this if you can.
Desired outcome: That others never has to go through waht I have fofr at least five months and who knows how much longer!
Product and billing fraud
I went in for dentures and aspen said in order to start I would have to sign for a loan. I told them I wanted to have my dentures the same day. They said it wasn't the best way to go and should have the temporary ones in until I could heal from the extractions. Well then the virus hit and I was not able to go back. The loan they had me sign for was just a...
Read full review of Aspen DentalOverpriced
My spouse and I both went for checkups in Oct 2020 and we signed Now to cancer screening of 30.00 and we were both charged, and I was also charged for an electric toothbrush 135.00 and the manager Kelly refuses to credit us. Also, my spouse sat in a chair over an hour and a half for a cleaning, and he said the chair was uncomfortable (he is 68 years old...
Read full review of Aspen DentalDentures
I went to see Dr Ebo the dentist at Aspen dental in Covington Ga to see what I could do about my smile that I did not like so much I was told that I will get a referral to see a dentist who could do dental implants but part of the process would be to go ahead and extract 11 teeth from the top and to wear a top denture until I could have a surgery sometime...
Read full review of Aspen Dental and 1 commentService
I went in on Dec 9. Said had to submit to my insurance before can do work. My insurance gave me fax number, but Aspen dental would not use. Said would call me after approval to set next apt. 1 1/2 months later no call. I checked with my insurance and they received nothing from Aspen Dental. Called Aspen Dental said they would look into it. No return call...
Read full review of Aspen DentalDentures
Had my teeth pulled had dentures put in july 2019 after 6months went to get teeth hardlined in Feb 2019 they hardlined and they didn't fit right then covid hit couldn't get in then in July 2020 got in hardlined again still would not fit right the one dentist figured out what was wrong made appt to fix in 2 weeks in process fired him for caring to much then...
Read full review of Aspen DentalPractice
In Oct I went in for initial consult. Went over any and all work that needed to be done. Consulted with their finance department. Agreed to pay $3017. Was told they need 60% up front and the rest when it's done. The Dentist told me that day that I had an abscesses tooth and was calling me in antibiotics and I would need to take them before any work could be...
Read full review of Aspen DentalNot receiving product, still paying
My complaint is slow is coming. In 2016 I went to Aspen Dental for a upper and lower partial denture. I agreed to pay with a third party that they offered. I was approved. I have to say I was a bit rushed through this process. I started to receive care and went to every appt. There were so many other issues they concerned themselves with that I never got to...
Read full review of Aspen Dental and 2 commentsCharges for uncompleted dental care
On November 23/20 I had a bridge placed approximately 3pm. On the morning of November 24/20 I noted the bridge to be very loose. I went into the office (after I called) and the dentist told me to change my diet to a soft one and offered me a teeth guard which I should wear 24/7 except for eating. Bridge cannot be fixed. On November 27 the bridge fell out. I...
Read full review of Aspen DentalMisrepresentation of services, unbundling services charges, overcharging or upcoding routine services, diagnosing unnecessary or incorrect treatment
I am very displeased with the entire experience. Dr. Laughrey 's priority is not the oral care of his patients. He is more concerned with how much he can charge someone. In the past, I was treated by Dr. Laughrey and he is a subpar dentist. He stated I needed a root canal and crown for tooth #19. He hit my lingual nerve on the bottom right of my mouth. I...
Read full review of Aspen DentalTeeth extractions, ripoff
Had teeth extracted Sept. 4, 2020. 6 appts. complaining to dentist about mouth pain. Every appt. adjusted temporary dentures and not addressing the mouth pain. Got second opinion, stated alveoplasty needed to be done in order to wear dentures. 7th visit to Aspen dental and reported that second opinion stated alveoplasty needed to be done, appt scheduled by...
Dentures
I have attempted several times to explain the look I was going for to no avail. I explained that I did not want a big "gummy" smile, but that is what I got as my permanent denture. I was given a temporary full upper and a partial lower but in the end all I received was a full "gummy" upper and no lower partial. I asked for the gums to be of my natural...
Read full review of Aspen DentalAspen Dental Reviews 0
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
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Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 19, 2024
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