Aspen Dental
Reviews and Complaints

There are two reasons that I decided to get a new dentist. One is that of all the visits for dental work at the Lady Lake office, my file has been misplaced every time. Other patients in the waiting room that were waiting also had their files misplaced also. Not an organized office. The second reason is that my confidence in the dental services at Aspen Dental was always very low due to the stories I heard while living in Cleveland, Ohio, but two times while getting a cleaning I asked if the dentist can look at the tooth they put a crown on because after the permanent crown was put on in the Lady Lake office, I have been having pain on and off in that tooth. The Aspen Dental dentist said nothing looked wrong. About a week ago I went to an emergency appt. with my new dentist elsewhere, and the pain in my tooth was do to an infection in the tooth. I need another root canal on that tooth as well as the one next to it. Aspen Dental did not seem to care about my tooth pain, and the infection in the tooth they put a crown on. Now I get to pay another couple of thousand dollars. Yippee. So I switched. l

We’re sorry to hear that you weren’t fully satisfied with your Aspen Dental experience. Our doctors are focused on providing comprehensive care, which means that we not only want to address any immediate problems that may cause pain or discomfort in the short-term, but also recommend dental treatment for long-lasting good health.

If you have any questions or would like to discuss your experience with a member of our patient satisfaction team, please call [protected]

I also went to Aspen Dental as a new patient because of the initial exam and xrays being "free", however because I am familiar with Insurance and "hidden fees" upon going in for my first appt, (I Have Dental Insurance) I asked and demanded that the first appt was free...I was told, if you have insurance we bill the insurance company but if you don't than we don't. I demanded that they don't bill the insurance for my initial exam and xrays, or I wouldnt be using them, and they did not bill my insurance or charge me anything. I do think Aspen should disclose this to the customer, due to my reasons as I have a yearly max with my insurance and those "free" charges do apply to the max the insurance covers yearly...! I since have had extractions done and an intermediate denture made and put in...I am on week 6 and am hoping my permanant denture is made better than this intermediate one which from the beginning did and does not line up, and also is way to wide for my mouth, and pallett. Hoping I won't have to come visit this site again and make any complaints.

nddayle,

I just spoke with our patient satisfaction team and we are very sorry to learn about your experience. We would be happy to refund your money. Please just send an e-mail to findyoursmile@aspendent.com and we will follow up with you regarding the details.

Thank you,

Allie

Gave 1 start because had no choice.
DO NOT GO THIS PLACE !
Aspen Dental DESTROYED ME PHYSICALLY AND EMOTIONALLY.
And corporate doesn't even care, They need to be shut down.
For 1 year now i have had an infection, was told i had bone loss as i see others have been told.
I live in pain everyday, I was told 3 teeth had to be pulled that there was no other option for me, the doctor ended up pulling 6 of my teeth out, i was devastated i was treated awful in there, it was like being slowly tortured.
I went back with a bad infection the Doctor was so rude and didn't even bother to look at me.
I received bills which i have paid cash for what was supposed to be done (gets even better) when i went there I was told the office manager Mariela was no longer there and she took files and they still wanted me to pay even for work i never wanted or agreed on doing.
Since then and having fear of going to dentist now, I was in so much pain i went to 2 different dentist both told me i have No Bone Loss! One dentist told me Aspen is in the business of selling dentures and that's why they do this, this doctor suggested i get my files and xrays .. So i did and the day i went to pick all xrays and what was left of files I noticed all new staff, the woman at the Desk was trying to sell me to another doctor there (No Thanks) she told me the doctor who destroyed my mouth doesn't work at that office anymore.
Now i need to have surgery where they have to cut my almost 3 inches long do to bone fragments & root that was left in my mouth was also told that the infection i have can not wait and could be very dangerous. I don'thave the money for this surgery and to fix all the damage that was done.

I call corporate spoke to.a woman Julie who told me a woman Tricia would call me back and she never did..
Since i was even received a call back I guess I'm left no choice to take legal action just to fix the mess Aspen Dental did to my mouth.
Aspen does not care about people, all they care about is pulling your teeth out so they can sell you dentures that you don't need.

I cried when other dentist told me those teeth were wrongfully pulled and i have no bone loss like i was told.
I'm glad i have my xrays from Aspen Dental proof.
They have destroyed my face and my life, I still cry everyday over this.

DON'T DO IT!
I have issues with the nerves in my lower jaw getting numb since I had jaw surgery several years ago. The first time I needed a root canal after the surgery, neither my dentist nor I were aware that I wasn't numb and in drilling hit a live nerve. I cannot begin to describe the pain. My dentist was in tears and referred me to an endodontist who took care of my tooth very well. This endodontist has moved her practice to another city and I needed to find a new one. I explained all of this to the dentist at Aspen Dental in Estero and referred me to the endodontist in Ft. Myers. I was told I would have valium plus nitrous oxide to lessen my anxiety. When I was in the chair i experienced some things that caused rather than lessened my anxiety.
1. No nitrous oxide
2. The initial shot of novicain REALLY, REALLY hurt. I told the dentist and she, without compassion said, "It's a shot, it's going to hurt."
3. The second shot hurt as well. I knew my jaw wasn't going numb because I could feel the needle. Once again I was told, "It's a shot, it's going to hurt."
4. When the assistant put the dam on my face my nose was covered and I held it so that I could breath. The dentist told her to fix the dam so that I could breath. I'm no dental assistant or anything close, but isn't it kind of a no brainer that a patient should be able to breath?
5. While testing to see if I was numb enough, the assistant ran the suction hose over the gums under my lower central, lateral and canine incisors, which hurt. I told her to stop because I could still feel pain. Again I was told I was going to feel some pain. I know that suction shouldn't be painful so my anxiety level soared and right as the dentist started drilling I told her to stop and I got out of there like a bat out of hell.
6. My best friend was there to provide transportation. I started to tell her everything that had happened and the assistant tried to defend herself and told me to lower my voice. I told her I'd lower my voice when she stopped talking to me. She left and so did I.
My husband checked our credit card for our refund daily for the next two weeks. On work day I called Aspen to find out what was holding up my refund. I was told it should appear on next months statement. I told her we monitor our CC online daily to protect against ID theft and their credit should have been processed about four days ago. We received the credit within 48 hours.
I did have the work done at the office of an endodontist who is in practice by himself. My advice is to stay away from franchises and go to smaller practices.

I have also had issues with over paying my husband was charged $10 for his visit then when I had my visit a short time later they said I had to pay a bill of $29 before they would see me. I said for what they said my husband still owed $29. Why didn't they tell him that at his visit why are they telling me?

Another time they said my insureance would not cover my cleaning because it had not been 6mo yet they were wrong it had been 6mo and I had to make them pay me back for wbat the insurance did cover.

Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

The short version of my review: If you love your health, teeth, money and your sanity. Do not go here.

Long version:

In January this year I went to Aspen Dental after another dentist detected multiple cavities in my teeth (hadnt gone in 2years. dont do that!). I thought I could get dental care on the cheap by subscribing to some dental plan and then going to Aspen Dental (which is the only place nearby that accepts it).

Well, let me tell you: While the offices look clean and have nice TVs, I am not sure the dentists there actually have real degrees. As a result of my treatment there I have now a cracked tooth in one of my back teeth, which has since needed root canal treatment and a crown - which of course I havent let them do. On my top right I am still experiencing pain. It is driving me nuts. Now it turns out there is one tooth treated by Aspen Dental, where the filling is also extremely deep and now leaking, needing replacement. My endodontist says it may be another cracked tooth.

My new dentist told me that the material they used wasnt correct given the size of the filling and that the filling most likely caused the crack when the material condensed over time.

Apart from that you will be treated like cattle. Dentists barely talk to you and couldnt care less what is going on with you. Although I wouldnt mind that if they would do their job right.

The only thing I would ever get done here again is a cleaning and thats it. I wish I would have invested the money and had avoided the last 5 months of pain (and ongoing).

I’m very sorry to hear about your experience. At Aspen Dental we really do strive to provide all of our patients with exceptional service and care, and we’d like to do whatever we can to resolve this problem.

Would you be willing to talk in more detail to our Patient Satisfaction team to see whether they can help address your specific concerns? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patient services@aspendent.com. The team will respond to you as quickly as they can (within two business days of your initial outreach to them).

Hi! how do we the peoples put a stop to cropration that continue to drag us (meaning customer) through the mud we need to stand up and hit hard right where it count (in there pockets deep then they stop) cause i have been figthing with aspen dental over 1year now about the service i didn't receive! and dentures i did not get(after 1yr. past they finaly gave me the wrong denture and asked me to sign a from saying that i pick them up (that didn't happen i needs a good lawer?

I’m very sorry to hear about your experience. We at Aspen Dental really do strive to provide all of our patients with exceptional service and care, and we’d like to do whatever we can to resolve this problem.

Would you be willing to talk in more detail to our Patient Satisfaction team to see whether they can help address your specific concerns? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patient services@aspendent.com. The team will respond to you as quickly as they can (within two business days of your initial outreach to them).

I’m very sorry to hear about your experience. At Aspen Dental we really do strive to provide all of our patients with exceptional service and care, and we’d like to do whatever we can to resolve this problem.

Would you be willing to talk in more detail to our Patient Satisfaction team to see whether they can help address your specific concerns? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patient services@aspendent.com. The team will respond to you as quickly as they can (within two business days of your initial outreach to them).

My wife and I recently visited a local Aspen Dental (located in Waterford, Connecticut) to see about dentures for both of us. After waiting for over an hour past our appointment times, it took us about one minute to realize that Aspen Dental is a "dental mill". My wife was first to be seen by the dentist, as his assistant sat down to chart, she takes out her pen, then pulls out her iphone and was scrolling around while the dentist was examing her. That was enough for me, or so I thought...then came my turn, I have been told by many dentist that my lower jaw bone will not hold any type of implants (posts) due to bone loss, well guess what the dentist tells me he's gonna do, he's gonna put in posts in my lower jaw bone! That was while he was looking at the x-ray that his assistant took, stating that she DID NOT get my lower jaw bone on the x-ray, but he guessed I had enough bone there to do it! She must have missed the "take a x-ray" app. on her cell phone!
Needless to say, if you pay attention to the manner in which they (or he) presented all the work he would do, all the options they have, etc., etc. it sounds just like a cheesey used car sales pitch.
In conclusion, We are thankfull that we were able to read what others have gone through on this site, and will steer clear of Aspen Dental from now on! Our only hope is that others who are thinking of using Aspen Dental DO THIER HOMEWORK AND REASERCH first.

I’m very sorry to hear about your experience. At Aspen Dental we really do strive to provide all of our patients with exceptional service and care, and we’d like to do whatever we can to resolve this problem.

Would you be willing to talk in more detail to our Patient Satisfaction team to see whether they can help address your specific concerns? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patientservices@aspendent.com. The team will respond to you as quickly as they can (within two business days of your initial outreach to them).

Ray, Aspen Dental is committed to providing all patients with exceptional service and care. Please don't hesitate to call our Patient Satisfaction team at [protected] or e-mail us at patientservices@aspendent.com. We will do our best to resolve your issues. Thanks!

I'm not sure about the other comment, but dude that sucks. Get a second opinion and shop around. Ask friends and coworkers were they go and how long they've been going. But I say pull 'em out yourself, save some money. Then go buy dentures.

Unfortunately PayPal will defend a fraud and scamming charge placed on your card. I am as afraid of PayPal as a cage of roaring hungry lions. Run from them like your hair is on fire ! Before they swollow you up.

I am a patient of Aspen Dental Manchester, CT. Let me start by saying that the staff is nice. No one has ever been rude to me but that is where the satisfaction stops. The partial I have in my mouth is cutting me. I cannot eat or touch my teeth together. I called several times and went in to see what can be done. I was told that this is normal for partials to experience some pain. I can understand a few days of pain but NOT slicing into me everytime I put my teeth together or try to eat. I am experiencing cutting and gouging of my gums and my tongue ( I keep biting it) I don't see how this can be normal. I have the temporary partial right now but it still cost me about $519.00 so I think it should be right and not hurt me. I cannot get any relief from this pain. Anyone have any experience similar to this and what help did you get? HELP! I can't stand much more of this pain.

Good Luck Iwent to Aspen Dental little over a year agoand started with an inplant well the bar was inserted in July 2009 and still not finished they did more stuff than what I went in there for, I got and infection in my mouth got cut open and he said it was from the tooth next to it that caused the problem the one that had a root canal 10 years ago and said I needed a new crown because of the root My Dentist said that was inpossible because the root was deadand I had fillings done and one came out I told the office girl and she didn't care and he finaly saw me and he said it was broke no way just more money and they always call and change the time of your appointments and don;t understand we just can't get out of work because the doctor is busy or leaving early.Well I saw the Dentist the other day finally for my follow up appointment for my mouth to see how it is healing after the other one got cancelled, Well I was sitting at the window waiting to get my 15 min appointmet and prescribtions for the mouth because it still hurts to drink cold stuff on that side and he said he didn't see any thing wrong that it was healing fine and wanted to know if I got my crown fixed like he couldn't see that it was right in front of the healing one and the dentist who put that crown on had a totally different crown for my mouth when I got there he said he didn't know what happend and I would have to come back and the re did mouth impressions and all again that it the same one who said I chipped my tooth, well after my visit the other day they charged my account for 125.00 for a revisit follow up for the implant infection, plus they were talking about me in front of me to the dentist because I had complained saying I was confrontational and all to the Lisbon group I was supposed to had an appointment there and they changed the time and I told them I couldn;t make that time I have a job and that is why I had a 4oo appointment. and she was on my speaker phone at work and she said she would reshedule my appoint for this day and time for the waterford office and I told her I needed this time and that the Dentist should make time for his clients and that my mouth was still hurting, she never made the appointment I called the office to make sure that day of my appoinntment and they said I never had an appointment. so I called the main office and complained well the girls at the libon office told the waterford office lies, but didn't stop them from talking about me in front of me and acting all weird towards me. They need to becareful about what they say in front of there customers some can read lips...

If you find out what we can do, please let me know. I went in Jan. 09 to inquire about full dentures because my teeth were so soft and breaking off and had no luck with crowns. I seen the commercials and felt they were good. The first visits were great. They sucked you right in, rushed to get me in to extract my teeth and put temporary dentures right in. Even though the temps were not perfect, I thought for sure the permanent ones would be. What a mistake. When it came time for the wax try in, the two dentists that were taking care of me were "too" busy and I had some rude foreign female dentist. My teeth didn't fit right, and when I said something about it, I was told not to worry that they will fit. When I got the finished product, the teeth were way up under my lip. I had to curl my top lip up under my nose in order to show the teeth. The top front teeth were even with the roof of my mouth! I could not chew or bite. Even the receptionist said I was talking funny because my tongue would be sticking out of my mouth when I talked. I told the dentist that the teeth were set too far up. The bottom teeth were huge! He said they were fine. After more visits and finally crying, they agreed to redo the teeth. Ha! When they did the was try in for the second set, the teeth went down over my bottom lip. They made a mockery of me. I looked at the dentist and asked him about them being too big. He said figured that's what I wanted. All I wanted was teeth that looked natural and fit properly. He said he would fix it. Now my finished dentures are out like buck teeth and neither the top or bottom fit. I have to glue the top in at least twice a day and the bottom at least 6 to 8 times a day. I cannot go out to eat with out going to the restroom half way through the meal to glue my denture in. This is so embarrassing. And best of all, they don't have time for me anymore! I have half-### teeth and am in depth for $2000. (This does not include what the insurance paid for or what I gave in cash) My sister had dentures for the past 20 years and she does not glue her top ones at all and she glues the bottoms in the morning and they stay all day. She never heard of the problems that I am having. Aspen said this is how it is and they're solution is to get the pin implants. How convenient! This would be an additional $3000! I wonder if they don't make these teeth like this purposely for that reason. I'm miserable and can't eat anything that requires chewing. The teeth move all over the place and come loose. If there is anything that can be done, I would like to know.

I agree! They try to bill for extra stuff all the time! What a scam

Try learning how to type first...

Aspen caused injury ulcerating gum, infection 3 times on gums after prep for a bridge. Severe pain after filling later resulting in root canal. Severe burning gums after impressions made lasting 2 weeks No call back for 2 days. I had to call the hospital due to calling doctors answering service for 3 days and no reply. The hospital told me to go to Urgent care due to no dentist on staff at the hospital. Urgent care gave me clyndomycin and told me to go right to hospital if I got a fever. Aspen took over 2 and a half months to complete work, it took a month to get in permanent bridge. Aspen put on wrong color 3 times. Way darker than my teeth. They did keep reordering the right color. I had to go to work and interview the public daily with a yellow temporary bridge and yellow crowns on front teeth. They stated they ordered right color but they didn't get it and said oh well it is only temporary. I took pictures of how awful it looked. I was embarrassed to smile. I endured pain for several months, I will never go back there again and advise all my family and friends of the same thing. One visit I asked why my gum above tooth was so purple and burning and if it would ever heal, it had been a month, she said it is Ulcerated and yes it would heal. I asked what is ulcerated, she said its a burn. It happened when she prepped the tooth for the bridge. Why did she burn and cut the gum? She was only suppose to prep the tooth. She ground on the same tooth on 3 visits. Each time I went and each time I was in misery for weeks after. I consulted with another dentist for a 2nd opinion because I was so worried she was going to cause me loose my tooth from all the extensive grinding. I was advised by another dentist office to let her finish with permanent bridge but not to let her do anything new and no more grinding on tooth. They give a good sales pitch when you walk in their door but be ware. It was all an awful experience I am sure I will never forget. I had to go on antibiotics 3 times because after each visit I would get an infection on the gum. I would suggest an independent dentist not a chain for any dental work in the future. Cost was just under 10, 000.00

I started out at walker office aspen dental attempting to get an upper denture and upper teeth pulled they were rude, rough, and insistant on me getting financed threw care credit because they said I needed alveoplast of the bones before a denture could be made to fit, and im just a person I assumed they were professional dentists and knew what they were talking about, how wrong I was They pulled my teeth made an immediate denture and done so much alveoplasty I have almost no ridge left in front to hold a plate in, walker office put me threw the mill for 2 years trying to figure out what they could do to make the denture work, well chargeing me more every visit until I just got tired of it and contacted corporate office in syacuse with my complaints, they then decided they would send me to the mt plesant Aspen at there cost to have a new plate made that fit only because I threatened to sue them, how ever mt plesant was just as bad they had no clue what to do I first had a male dentist a black man that was very rude and ran things like an assembly line he attemted impressions 3 times but couldnt get them right, then he disapeared and I had an old man look at my mouth and set another appointment with yet another dentist a black lady who was a bit more plesant but still at a loss she also done an impression and even made a set of teeth that fell out of my mouth when I opened it, so she came up with the idea that maybe they could use my plate as an impression tray to get it right but that didnt happen eaither this has been going on scence febuary with mt plesant and I was suppose to go back next monday to see the lady dentist and try her next plan but when aspen called to confirm today they told me she quit and had no idea where she went from there so I am just over theese people they dont care about the patients and this crap of helping us find our smile its all about how many people they can get threw the door in the shortest time and how much money they can make in doing so, I have again contacted corporate and stated im done with aspen eaither they are going to foot the bill for an oral surgeon or dentist of my choice for what ever I need done or im fileing malpractice against there company ive just had enough almost 4 years of running back and fourth for nothing but a set of teeth I cant use and a bill for almost 5000 FOR What ? Beware people DO NOT USE ASPEN DENTAL no where they are all fraudulant and will do nothing but cost you money and make your dental issues worse,

they are rough and went though almost the same thing i was actaually afriaid to go back they do charge to much they dont explain the bill they just say they went over it be fore they refuse to show you itemized bill for each item and dont return your phone calls to explain the bill so i decided to go to the office to talk to bill ing and they said she was busy that why they didnt call me and i still didnt get answer the billing she was just sitting there on her computer and wasnt with a customer as i was told and i noticed that because i was standing in the office at the time this office is in haverhill ma on main st i still dont know what im really paying for and for what for each item she would nt even show me the paper work on the disk she had in front of her like they were just covering there [censor] i was told not to go there because they were bad by someone else but i went that was a mistake i see i should of listened i think they overcharge too

I’m sorry to hear about your experience – here at Aspen Dental, we are committed to providing patients with exceptional service and care, and we’d like to do whatever we can to help resolve this problem.

May I suggest that you call our Patient Satisfaction team at [protected] or e-mail us at patientservices@aspendent.com? The Patient Satisfaction team, based at our corporate headquarters, is specially trained to help resolve these types of issues, so I invite you to call them and see how they can help. The team will respond to you as quickly as they can (within two business days of your initial outreach to them).

I too am completely dissatistifed with my lower dentures. But, after many trips over there, I finally just gave up. I have worn dentures for over 40 years and have never had the problems I've had with these. The uppers are fine but the lowers, even after several adjustments, just simple do not fit right. I was told I could use that goo to hold them tighter. I shouldn't have to. None of my other sets of dentures ever required wearing that paste and for what I paid for these, which seems to be way more than most who commented here paid, they should fit very well.

I apologize for your experience with our office. Aspen Dental is committed to providing all patients with exceptional service and care. Please call our Patient Satisfaction team at [protected] or e-mail us at patientservices@aspendent.com and we will do our best to resolve any issues quickly and courteously.

I MADE A PAYMENT IN PERSON IN THE OFFICE, THEY TOLD ME MY ACCOUNT IS CURRENT, WENT I RECEIVED MY STATEMENT BILL THEY OVER CHARGE ME, I CALLED BACK TO THE OFFICE AND THEY SAID I HAD TO CALL THE CORPORATE OFFICE, THEY TOLD ME THEIR SYSTEM IS DIFFERENT FROM THE SYSTEM IN THE OFFICE SINCE THEN MY ACCOUNT IS LATE .BECAUSE THEY HAVE A REALLY BAD COMPUTER SYSTEM SO I WILL END PAYING IF THEIR COMPUTER ARE NOT COMMUNICATING.

PLEASE ! YOU AND YOUR, S HEALP ME NOW IS HOUSE ! ZEESHAN NADEEM S/O LIAQUAT ALI : QAZZAFI COLONY STREET NO3 : HOUSE NO 7219 : RAHIMYARKHAN :64200 : PUNJAB : PAKISTAN :PH NO +[protected] :: zeepk_pk@hotmail.com ::

2005 Dr. Frank Cerra put a crown in my mouth. It started bothering me a couple of years ago. Food constantly packs down between the tooth. A dentist said it was because one surface had been shaved off so that it was not tight between the crown and adjacent tooth. To compound the problem the x-ray shows that there is a hook on the crown that snags food and shreds dental floss. This has been very aggravating and is causing gum problems. I have had three different dentist tell me it needs to be replaced. I went to see Dr. Cerra about it he said that he would replace it but that I would have to pay for it. My question is this: Why should I have to pay double for a defective crown. The only reason this crown needs to be replaced is because it is defective.
Please contact me at: [protected]

I bought a piece of property in Conneaut, Ohio.. I was sold to Country Wide Home loans. When I was only 10 days late they they would call me even at 11:00 Eastern time, at night and scream at me. After I went into a complete break down, I decided to just leave. They put it up for auction before I could get a chance to refinance it. After they sold my property for only 20, 000, they put the rest of what they were trying to get on my incometax.. I am still paying for it. I really think that these companies need to be sued by all the ones that have had bad dealings with them... I hate Country Wide Home Loans, and I hated losing my property.. How do they get away from this? Because they are backed 100% by our indebt Goverment!

Aspen Dental is committed to providing all patients with exceptional service and care. Please call our Patient Satisfaction team at [protected] or email us at patientservices@aspendent.com. and we will do or best to resolve any issues quickly and courteously. Thank you.

Oh, the "closer"! Good word for it. I was thinking they only used her since she was the only one that spoke english you could understand.

Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

Eric, I’m really sorry to hear about your experience with us. Please don’t hesitate to call our patient satisfaction team at [protected] with any questions or concerns you may have. Or, if you’d like, you can e-mail us directly at patientservices@aspendent.com.

Aspen Dental is committed to providing all patients with exceptional service and care. Please call our Patient Satisfaction team at [protected] or email us at patientservices@aspendent.com. and we will do or best to resolve any issues quickly and courteously. Thank you.