Aspen Dental
Reviews and Complaints

I am 53 years old and get my teeth cleaned every six months. After being laid off, I got a new job, and with it came new dental insurance. I had to find a new dentist who took my insurance. Aspen Dental was the closest provider to my home. When I got there I got very anxious as I had to fill out tons of paperwork about payment plans. I had extensive Xrays done, then my exam (without a cleaning first, which to me seemed very odd). Then a woman came in and prodded my teeth with some kind of instrument. I was informed that I needed a type of scraping done, where they numb your mouth and then shoot antibiotics in your gums. Then I was told that my dental insurance would not cover the total cost of the procedure, and that I would have to pay $275 out of pocket. I explained to the office manager that I was only making $15 an hour, and with that I was supporting a disabled husband and a disabled son. There is no way I could afford $275 to get my teeth scraped. Well of course they tried to sell me on the payment plan, but I said No and asked for a regular cleaning. The dentist came out and told me that it was "against his principles" to clean my teeth and that I should find another dentist if I couldn't pay the price. Well I DID find another dentist, and guess what? He told me that I didn't need any such scraping. I had no bleeding of the gums, and there was no reason in the world why I should have to pay for such a thing. He said he would have been surprised if this was the first time someone came to him with this story, but that he has treated about SEVENTY-FIVE patients that told him the exact same thing. The Office Manager felt so sorry for me that she waived the normal $5 fee for sending me my Xrays to give to my new dentist.

Went to Aspen Dental in Tarentum PA to find my smile. That was about 2.5 yrs. ago. I can not tell you how much trouble these people have caused me. They said all the work would cost over $6000.00. Well We started at the top, I was to have all teeth pulled and a immediate denture and to follow their TOP OF THE LINE DENTURES. Well the first time they made these TOP OF THE LINE DENTURES they must of mixed up my mold with GODZILLA these teeth were HUGH so I tried to have them adjust them. A long story short, the dentist Meredith said, "well thats all I can do for you." I gave her the teeth and said give me a refund. As I was walking out, she said "we need the immediates also" HA HA HA She wanted me to walk out of there with no teeth. yea! So they made a second set, again no fit, better but still could not wear them. After paying over $2100.00, I still have no smile. THEY FOUND MY POCKETS AND TOOK MY MONEY! So I decided to work with CARE CREDIT, that went no where. Finally, Aspen Dental decided to give me credit for those TOP OF THE LINE DENTURES! Well that sounds good, we have a price, because when this all started, their office manager Kim said she would have to call corporate to find out what the price was...duh! So, I paid $546 for the immediate and $845 for them TOP OF THE LINE DENTURES. The rest of the over $2100 plus $400 cash was for the pulling of the teeth. GREAT the immediates fit the best of all they tried, but $546, no way they are worth this, they are ready to fall apart. BUT I DID GET MY CREDIT Good, right...NO CARE CREDIT IS TRYING TO SQUEEZE ANOTHER $300 OUT OF ME. I paid them well over $1200.00 and they got their $845 credit so I say we are even. The lady at Care Credit said well you have some late charge and thats why. She's lucky I paid any thing, eat those late fees. SO here I sit, with bad credit and NO SMILE, hmm PLEASE PEOPLE DO NOT GO TO ASPEN YOU WILL NEVER FIND YOUR SMILE! please don't use CARE CREDIT I think Aspen and the CC are up to no good. FIND A NICE SMALL DENTAL PRACTICE you will be glad you did.

I 've had problems with Aspen Dental at Orange CT, and I have the photos to prove it. The first problem was that the dentist did not orientate me on not to put adhesive over the area where there was still an open cavity in my gums. I was complaining that every time I chewed that my gums hurt as if though I had a tooth ache were there was no tooth. I realized that what was going on was that the adhesive was acting like a plunger within the gum cavity where the tooth was extracted from and was pumping air into, and causing pressure to build up within the gum cavity and of course it was causing pain to the nerves with the tissue. I had told the dentist what was going on and he denied that this was the problem and what he did was grind material from the area where this was happening which was the left rear of the denture. The problem became worst after they had put in the soft liner, because now what the dentist did not realized was that he had grind a whole right through the denture surface and the soft liner was now bubbling up through the whole and acting like a permanent plunger, pumping air into soft liner and creating a bubble that was conforming to the whole in my gum cavity. I tolerated it until not much soon after the denture split right in half from front to back. When I took it to get it repaired I also explained to them about the whole in the rear left tooth and the bubble within the soft liner, which was hurting my gums. They repaired the split to my satisfaction. However after I got home I felt the bubble coming up again and hurting my gums. I took photos of everything and use a magnifying glass to find the problem and sure enough there was still a hole within the area where the bubble on the soft liner was formed. I took it back and they repaired it. Well today I woke up and where the the hole was repaired the arch was split in half with the tooth hanging from it. It has not been six months yet since I have had my dentures, where as I am suppose to get a permanent soft liner put in my dentures, once my gums have completely healed.

Someone has placed my contact information on your website WITHOUT my permission or intent. I AM NOT an "expert witness" in any such case nor am I available for any such activity.
Dr. Peter J. Mortelliti

I went to aspen dental and was told that I had pre-peridental disease and if I didn't take care of it I would loose my teeth. I then applied for a credit card through them to have the 1, 505 procedure done, I am not ready to loose my teeth. As I drove home I was discusted that this was so exspensive. I talked with a few people about the cost and they suggested I go for a second opinion which I did. My teeth are fine with no gum issues the costs was 75.00 and next appointment is May 2010. This is absoulutly disusting in the health field that they are stealin from the poor. Beware and always get a second opinion on everything their are no more honest people out their.

Thanks Sue

My husband went to Aspen Dental to get his dentures because when I called and got a price, I was told a set of dentures was $199.00 to $1, 300.00. The $1, 300.00 sounded reasonable because when I priced them last year at Denture Center their price was $1, 500.00. My husband had gotten his last set there. So if your best set was $1, 300.00 then I thought we would try your company. With our insurance our co-pay should have been less than $500.00.

Then my husband comes home and says the teeth cost $2, 763.00. He told them that was too much so they added coupons to get it down. But our share was $916.00. This is $400 or $500 more than it should have been.

When I called to complain I talked to someone that said they would listen to the phone call because they would want to honor what they had told a customer. I don't have who I talked to because I have a new email provider and lost all my emails. I received an email from her that the customer service supervisor had listened to the call and that I was told the price was for each plate, not the set. But I was told it was for a set of dentures. I asked if I could hear the call and she said she did not know if technology would allow that and I never heard back.

I have called back a couple of other times and requested a price for a set of dentures and was told $199.00 to $1, 400.00. One of the times was on July 13, between 2:00 and 3:00. If you call the toll free number [protected] and ask for a price for a set of dentures, you will also be told what I was.

I don't know if my phone call was was really listened to because they said the operator said the price was for each plate. But nothing was said about the price being for each plate, because I never would have scheduled an appointment. I would like someone to listen to the call and also hear if it possible.

I would like to have the $400 or so that I was overcharged put back on my flex spending account. This was money I had alloted for my own dental work and medical expenses for the rest of the year.

I fell like this is a scam to get people into your office. Why would people come there when you chage double what someone else does. If I can't get my refund, the $400.00 you have taken from me is buying you a lot more than that in bad publicity. Everyone I know will hear my horror story of dealing with your company. That's if they already haven't.

I had my lower teeth out in early July in Mattydale, NY 2008 By Aspen Dental by a Dr. Porter. He told me he was quiting Aspen Dental and moving to Aspen Col. the next day after my surgery. I never had any x-ray's done after the procedure and I have had 4 surgeries since then, because of terrible dental procedure to start with! Aspen Dental hired him and I've had nothing but pain and discomfort sine then. They opened a new office in Dewitt, NY which I've been going to. Dr. Skinner has been trying to clean up all my problem's that this Dr. Porter created to begin with! I have alot of serious Medical Condition's and this constant surgery is really causing me pain, discomfort, and I can't take asprin or anything for pain afterward's because od server Liver condition. I've been nice about this but I'm going to find a Laywer to help with this problem! I paid in full over 5, 000.00 14 month's ago and I'm still being worked on for the original problem of just having my botton teeth out! Dr. Skinner and his staff have been wonderful working with me but 14 month's of all this agrivation and with my health condition's your company has put me through hell! I.m tired of having stitches in my mouth, pain, and just making my life miserable! I expect something to ne done about this, and you people hired this Dr. Porter and he should be reported to higher up's cause his skill's are very bad plus he has the personality of dirt! I will be contacting a laywer about thiswhole problem and go from there! I expect to hear from you! [protected]@yahoo.com

My husband lost one of his front four teeth. We had heard about Aspen Dental being new to town and that they were taking new patients. My husband went there and and had his new patient xrays taken and a dental plan set up for fixing his missing tooth. They told him they wanted to do a two part cleaning, bridge work for the missing tooth, fill cavities, pull some teeth. etc. we could not afford all of that and were just concerned with getting the tooth replaced. We spoke to the office manager who told us about care credit. We applied and one of us was approved for a small line of credit. we decided to go ahead with the cleaning and bridgework. We had insurance and were told that the work would be submitted to the insurance, and that whatever the insurance did not cover would be billed to care credit. before we even had the first cleaning appt, we received a bill from care credit for almost the entire amount of our line of credit. The office manager blew us off and said we should make the first pymt while insurance was processing. My husband hsd his two cleaning sessions, and then went back for bridge work. When we arrived for the bridgework, another dentist, whom we had never met before, told us that my husbands teeth could not hold a bridge because they were too loose. He said that he had just looked at the xrays, and if he had seen them earlier, he would not have gone with the bridge procedure. We found out that the insurance had not ever been been billed for the bridgework, but our care credit account HAD! They offered a different prodecure instead, and told us to see the office manager about a credit. The office manager kept insisting that we wait till the insurance paid something. They went ahead and did the new partial mouth piece and said they billed the insurance for it. After waiting two months with no call back and many messages left for the office manager, I called and found out that not only had the insurance claim not been billed correctly for the mouth piece causing the insurance to deny the claim, but the office mamager had mysteriously just not showed up for work one day and all of her files were all over. I demanded that our file be looked at and a credit be issued. I finally had to call the corporate office after I was told that a credit request had been sent with a rush on it to be processed quickly. It had not been rushed...so I rushed it! You see, we had been charged late fees, over the limit fees, and finace charges on a balance that should not have existed on my care credit account. They said they would talk to care credit and get those waived and they did not. When I called the dental office to get a printout of the originally billed charges, the office personnel would not even speak with me..they sent a dental aide to hand me the paper...which did not show the charge billed for the bridgework. That all being said, the partial plate they made my husband broke not even 60 days after he got it, and the pieces were lost. Since we could not provide the pieces, they said they had to make a whole new one and we would have to pay out of pocket for the whole thing. So...the battle rages on..but my attorney will handle it from here! DO NOT TRUST ASPEN DENTAL EVER! THEY ARE FRAUDULENT AND SHOULD BE PROSECUTED!

I am SO upset. I finally got my permenant teeth through Aspen Dental and I have been in so much pain since the dentist tried to shove them in and the color isn't even the same as my regular teeth. I was sold the "best" partials they had and billed $1800 A PIECE for lower and upper partial and they look cheap and like I have a piece of plastic in my mouth. When I complained, I was told I got the best tooth they had and that the color was the same. NOT! I spent so much money at this place and I am so not happy with the work they did! Now I owe over $3000 and that doesn't even count what the insurance company paid them! I paid hundreds of dollars for a deep scaled cleaning and my teeth doesn't look any better then before they did it. I would never refer anyone I know to this place. They change dentists every couple of months. That should have been my first clue!

I went into Aspen Dental last year for a basic cleaning, and to discuss my options about correcting one slightly crocked tooth on my left front tooth. I had braces twice but it still was a slight crocked. He told me other than braces (which I had twice) my only other option for my teeth would be CROWNS.
I am only 24 at the time, thinking this was my only option for this type of cosmetic fix, I decided to go with this option (after researching this online).
The day of my appointment about 3 hours in (should have only taken 2 hours) he realized he didn't have the material he needed for my temp crowns (after he prepped my teeth) so he had to make do with some other type of material. After several hours of pain (this is after the location closed, it took that long) I looked in the mirror and started crying. I had never seen anything like it. The dentist honestly wanted me to go out the door and look like this for two weeks. The color of my two front teeth was pure BROWN! And looked liked the size of huge chicklets. I demanded he fix this ASAP (he didn't see anything wrong with them) so he told me he would call me tomorrow if he could find the right type of material. The next day when I came in the office all knew what had happened to me, and he began to "fix" the problem. When I looked in the mirror this time I was even more horrified, I understood this were temporary but they looked nothing like my teeth. I asked if my permanent would look like my teeth (assuming because this was for cosmetic reasons that they would) and the dentist just shook his head and said my teeth had been bleached before and were so white that no crowns would match that exactly color so I would always have darker front teeth. I just bolted out of there crying. If you know me, I NEVER cry... so I called around to all the dentists in the area and pleaded what had happened to me.
One dentist got me in that day and attemped to fix what ASPEN DENTAL had done to me. He said I would have been a candidate for many other things than braces and crowns. I was much to young to have crowns and now I have to live with that. Dr. Heinrichs did an amazing job and my permanents now look like my real teeth. He even uses my story when he has meetings with the board. Needless to say everytime I see an Aspen Dental I cringe, it terrifies me that people actually still go there and they haven't closed it down yet. I have pictures on my old camera if anyone wants to see, I am truly embarrased to show anyone other than my family.

In January 2009, I scheduled an appointment because I needed three extractions and was hesitant about getting general anesthesia, so I called Aspen Dental and was told they will pull them under local. Great.
After calling me in to do an x-ray and check out my teeth, the dentist sat there telling me just how bad my entire bottom row of teeth are, which I already knew they were pretty bad but I did not need to hear his thoughts. He suggested the best thing would be to rip them all out and start again. Mind you, I was only nineteen at the time and completely freaked out, during which he told me he will start with the bottom and then with the top. After calming down from that statement, they brought me into a room to speak to me about dentures and pricing. The lady was pushing anyway possible to get me to agree with her that this is what I needed. After not listening and seeing the price, I kindly got up and walked out while telling them all 'nope'.
A week later I got my three teeth extracted, under general anesthesia!, and my bottom teeth, ALL still my own teeth, worked on. My primary dentist did not see a reason why I needed to lose all my teeth. I happily agreed with him.

A few months later, my sister went in to get one tooth extracted and three filled. They did what she had asked, but charged her for a surgical extraction when it was only a simple and for a cleaning. The tooth came out in full, root and all, and she has not received a cleaning.

Do not go to Aspen Dental. All they want is your money and don't care what they do to get it.

When I visited Aspen Dental for the first time, I ensured that my digital X-rays are transmitted from a previous dentist as I didn't want to go through another full mouth X-rays within a short period of time. The office manager in charge was handling it. Even though she was fully aware that she had my X-rays, yet my insurance company and I were billed for a full mouth X-rays of $115.00 I immediately alerted my insurance not to pay this amount as there were no X-rays taken by Aspen Dental.

It appears to me that this scamming is practiced on a regular basis to unsuspecting customers and insurance companies.

This company will make promises to make you smile, But they will do nothing but overcharge you and do shabby work by unprofessionals, under qualified people. Good luck trying to get your money back for work not completed. They finance you thru GE money bank and never offer refunds. This company ripped me off for over $5, 000 and has ruined my credit because I refuse to pay the balance. They never did the work and what they tried to do was so sudstandard and poor quality I Did not accept it. Talking to the Home office also gets you now were. I went to a real dental office and when they saw the fit and poor qualiy they were in dis belief a professional could have messed up as bad as ASPEN DENTAL did. I have pictures if anyone want to see shabby work. Not even good enough for a dog. RIP OFFs is all I can say

That Amy is a rude, rude person. I made an emergeny appointment, When they called me out back I told them that my employer hadent sent me a card for my dental ins. So she called, but unfortunately they had closed by that time, And she was scoffing and sighing the whole time looking through her book, really making me feel like a pos. SO I rescheduled, When I got home that night, I decided to give my insurance a call and low and behold I got an operator! And all the necessary info.

So I call the next morning get my info and she was still being rude, had me on hold for minutes. Finally another girl picked up, I was so thankful.

So I showed up the next afternoon, and I had forgotten my debit card, I didn't realize it would be a problem to jst give them my numbers which I have memorized, I told them tht my gf could bring the card by around fiveish and that the card was in my name. Most of the girls in the office didn't see it as a problem, but this ### did. Then she tried gettin a little lippy with me say that they had squeezed me in and I had showed up five minutes late. I asked her what she was getting at, and she said they had an emergency patient after me... blah blah blah. This was uncalled for. I'm not sure why she is allowed to get away with this.

All I wanted to do was pay to get these teeth taken out, and this girl seems to have a personal vedetta against me. I got news for this slutty ###, she isn't a dentist! She isn't important. She seems to think she runs the show down there. It really isn't about the customers anymore, it doesn't matter that I was suffering. I may not have a lot of money, and regret wearing sweats there, cause obiously this [censored] thought I was going to rip them off. So sorry I don't fit the image of someone who is trust worthy, in your eyes. I don't want any freebies, I pay my way!

All the other ladies down there are sweethearts. I don't know how they can work with this selfcentered ###.

My mother just recently went to Aspen Dental for some tooth advice. Her teeth were hurting her so she decided to have them checked out. At Aspen, they told her the enamel from her teeth was almost completely gone and there was no fixing it, so they pulled out the majority of her teeth. During that procedure, they did not use enough Novocaine and she could feel every little cut and pull they were making. She told the "dentist" about how she could feel everything he was doing and he told her all she felt was pressure and that everyone says that to him. She was in total pain the entire time. She also bled for a looooong time. Also, immediately following the surgery, they placed her dentures in. They were SOOOO HUGE in comparison to her tiny mouth that she couldn't even talk... she had to slur her words and the saliva couldn't even stay in her mouth. She kept them in for one night and couldn't stand it anymore so she took them out in the morning. Her face was swollen quite a bit and she complained of pain for a few days. She went back for an appointment to have them fix the problem, and they made the dentures even larger! So she complained again and the "dentist" "TRIED" to fix them, which he failed because she put them in her mouth and said "they're still too big" and he got extremely cocky and said "well you can't know in 3 seconds." They would barely even fit in her mouth. They also keep charging her a nice handful of money every time she has to go back, but the only reason she's going back is to complain about their crappy service. I highly do NOT recommend this place to anyone. My mother is going through enough drama and it's ruining her life and her budget.