Aspen Dental
Reviews and Complaints

This company will lie to your face and overcharge you. Consistently they have told me it would be one cost before going in and then it increases when I go out to pay. One time I went in and they showed me an electric toothbrush, which was no charge for this specific cleaning I got. Next time I came in and they claimed I owed them $150 dollars for it! No returns naturally, because I already had it. I will never go to this facility again as I was ripped off countless times. It looks professional on the outside but unfortunately, on the inside it is not.

I scheduled an appointment at 4:30. I waited until 4:45 and had not been sent back so I asked how long the wait was, so I would know if I needed to reschedule. There were many people waiting. I was called back at 4:45 and sat in the chair until 5:05 until the dentist came in numbed my gum. I then heard him talking to a walk (a child who's two front teeth were a little wiggly). The dentist told the child he needed a splint and asked the mom when she could come back. She hesitated and he said he could fix it right then. The dentist reappeared at 5:20 to give me another shot (I was already numb). I waited until 5:35 until the dentist showed up again to say I was ready to have my cavity fixed. I told him he was extremely rude to have put me on hold for a non-emergency walk-in. He did not say a word. I ended up walking out with a numb mouth and no work completed and will NEVER go back. I have been going there for about 2 years and have had SO MANY HORRIBLE EXPERIENCES. Pain, long wait time, ridiculous dentist turnover rate. There is one receptionist who even rolled her eyes at me. DO NOT GO HERE. The service is beyond horrible.

It started when 2 teeth on my partial were broken and lossed so i made an appointment. I waited at their office a half hour after my app. with people coming in and going right by me into their examining rooms. I proceeded to complain and their response was that I was a new patient and needed an exam. I stated that all I needed was my plate repaired. The exam was free she said . So I said O.K. After the exame they stated they had to pull all my bottom teeth and put a full bottom plate in for a thousand dollars. Allo I wantesd was my partialo fixed they said couldnt do it because it was metal. Well my teeth were solid enough for me so I told them to shove it and they responded in a rude nasty way . The next day I went to Forum Dental in Scranton and had them fix my plate in an Hour. So watch Aspens racket they try to push you into a expensive proceedure when you dont need it.

My wife had her teeth pulled and now dentures from Aspen Dental. However they do not fit properly - they are very loose and fall out even when eating light foods, like a half of a strawberry. When we complain they are non caring, rude and condescending. When she went to have them adjusted three staff members worked on her and not a one introduced themselves to us, (this is very poor business practice) they acted like we were being a bother to them and were talking down to us like we are idiots (I have a Dr. degree but did not disclose that to them).
We plan to get an attorney and make them pay another dentist to straighten out their problem if they do not make this right.

When I went to Aspen Dental 2 years ago for a dental cleaning, I was suprised to have an ultrasonic gum cleaning being performed when I did not ask for it to be performed. I inquired about it and was told "it was in my treatment plan". I stated that I did not agree to this service and didn't argue further about it. When I scheduled this dental appointment, I specifically said I just wanted a cleaning- not the gum cleaning I had last time.
When I arrived to my appointment, I was told that they had to stick to the treatment plan- with gum cleaning. I stated I refused this treatment but the dental hygentist wouldn't clean my teeth- she stated that I needed to speak to the office manager. The office manager comes in and says she sympathizes with me but the treatment plan must be followed. She says the hygentist must do what is best for my teeth and her repuation is on the line. I offered to sign papers stating that this was not an issue of money (2 dental plans to pay for services) and not a matter of me being uneducated about the importance of clean gums (I am a nurse), but a service I did not want to suffer through again and my gums appear just fine. Since when did the customer/patient not have a say in what THEY want? As a nurse I know that I cannot force treatment on patients against their will and this applies to ALL forms of healthcare. Aspen Dentals office manager insisted that they would not clean my teeth and give me an exam without the gum service being performed. I walked out and me and my family will never go back.

Our regular dentist was on vacation when a front tooth broke. I would not be seen in public with this tooth missing. It was a clean break and I thought that a bit of glue would hold it in place for a few days until my regular dentist was available. Aspen advertised walk-in service so I called to verify and after explaining what I wanted they gave me a same day appointment. Upon arrival we again explained that we only wanted a tempoary fix to hold us over and was told "no problem" they gave me 3 pages of questions to fill out and said that an x-ray would be required. When I was in the dentist chair, doctor Young Park said that he could do what we asked but REFUSED to do so because we were not coming back.

We should have been told up-front instead of waiting until then. Plus they had the audacity to bill my insurance for an x-ray and oral exam. What a bunch of money grubbing, unethical, expletive-deleted...

I am in the process of having Aspen Dental investigated in RI and attempting to have the entire franchise investigated based on the complaints here. My complaint is they mislead patients and misdiagnos them for the benefit of monetary gratification and are in violation of the ADA Code of Ethic, more specifically Code 5.A and 5.B.6. I will repost the results when more progress is reached. I went to my prior dentist and they did the same testing and report I do not have to have a scaling done and my gums are in healthy condition. They even refused to clean my teeth unless I have this procedure done which is not needed. I'm not letting this go. People are having it hard enough surviving without be ripped off by their dentist.

I have been a patient at Aspen Dental for a few years and have finally had enough. Every time I have an appointment, I have to be on top of them about what my insurance will cover - whether it's a routine cleaning/x-rays or a filling. They have done an x-ray that was not covered and then charged me for it at the end of the appointment. They have tried to give me a white filling twice even though my insurance only covers silver fillings. They literally balance bill me for every single appointment. I have to call them every time to let them know I am not paying this bill. I requested an x-ray from them to bring to my oral surgeon when I was getting my wisdom teeth out. I made this extremely clear and they still gave me an x-ray that didn't even show my wisdom teeth. I had to leave my oral surgeon appointment to drive across town to get the correct x-ray, which I had to pay for a 2nd time, even though it was their mistake. The final straw was this past appointment - I had one of the first appointments of the day at 8:00. I was not taken in until 8:15, and the hygienist proceeded to scrape my teeth and gums so roughly that I was crying. She saw the tears and laughed. Then when she finished, she told me to wait for the dentist to inspect my teeth. I waited for 15 minutes and the dentist never came to see me. I finally left after I had been at this appointment until 9:15. Unfortunately, I still have to deal with them one last time - they balance billed me for a simple cleaning and bitewing x-ray AGAIN!

I had 3 appointments set up for a "deep cleaning, " then a regular cleaning and tooth extraction, and cavities. I went for the deep cleaning, couldn't keep the appointment for the tooth extraction, and they told me it could all be done on the day I was getting fillings.
When I came in for my appointment, I was told they would not be doing my extraction due to "staffing levels" and that the extraction wasn't on the schedule for what was supposed to be done. This was despite my Saturday appointment being bumped half an hour sooner previously SO this could be done all at once.
After my teeth cleaning, they filled ONE cavity, and whoever was doing it, I hope to God he wasn't a student, jammed something in my mouth the wrong way and it slipped off. Luckily it didn't hit anything in my mouth but sure made me flinch.
Whomever was holding the suction vacuum pretty much sucked my tongue out of my mouth, but didn't even get all of the filling material out as I had to stop them halfway through the procedure to pull a piece of it out of my mouth or I was going to gag.
Upset I wasn't getting my tooth pulled, I had to reschedule my appointment on their next Saturday they had open (yeah, they're open ONE Saturday a month, one day late a week). I guess its too hard for them to understand that people like me have to work a full time job and cannot just take off days of work to have a tooth pulled. Anyway, their Saturdays apparently don't become available until a certain "time" and I guess I got lucky! However, she seemed unsure to schedule me because the dentist that day WANTED TO KEEP A LIGHT SCHEDULE! ARE YOU KIDDING ME!? I am the customer and you say that right in front of me! I was very offended by that, and probably won't even go back. I will say that the oral hygenist there was the nicest person out of all of them, but I don't care for the office manager.
STAY AWAY! Especially if you have a regular 9 to 5 job they certainly don't do enough to cater to their working clientele.

Aspen Dental is the absolute worst dentist office I have ever been to. I have had so many issues with them I don't think I can remember them all. First, they pulled a tooth I needed to crown that had a previous root canal done and I am now questioning if it needed pulled in the first place. When pulling the tooth, he cracked the one next to it. So while waiting for my bridge to be made, which took THREE times because it was improperly made, it throbbed constantly and he would not write me script for any type of pain medication without coming back in for another visit. They told me on one of the many trips that I did not have an appointment even though I had my appointment card with me, so more time off of work. Now top it off I get a bill on Friday that is due on Monday when I was told that I was paid in full. So if you want a dentist that is just out of school and doesn't have a clue what he is doing, questionable price gouging and procedure necessity, then feel free to go here.

they made partial dentures for me after I had teeth pulled//cleaned//filled. which would not have happened in first place if I knew they could not do there job right. so why should I suffer when they did not do there job. will not give me a refund on the money I paid. which was 800 cash 1500 carecreditcard. not 198 dollars that they said is what the partials cost. I have a statment that says they were 449.50 each.

Aspen Dental Services in Hermitage, PA provides poor quality services. My husband and I both went back multiple time to complain about corrective services not provided correctly, but they have not made any corrections. They continue to state that the work was done properly despite pain, broken out teeth, and poorly fitting devices. They were very quick to recommend so much work in January of this year that they exhausted the whole years worth of my dental benefits, charging the maximum amount to two dental insurance policies. Then they continue to send us bills for large amounts of copays above our insurance company's contracted rates. They have not submitted claims properly to the insurance company so I had to call the insurance and get the matter corrected myself. The office manager there informed me several times to disregard the bills because I have a zero balance and don't owe them anything, but they continue to send me bills for large amounts of money when they have not corrected the services they provided. I cannot go to another dentist for the next 6 months for routine or corrective work unless I pay for the services out of pocket. I have attempted to resolve this with Aspen directly in the office where we received services and thru the patient services line. They doe not respond to phone calls or emails. When I called at the end of June, I had to call three times and was on hold for very long time during all attempted calls. When I finally got a representative on the line she wanted to argue that I was only on hold for six minutes. She said that someone would call me back the same day, but no one has contacted me and it has been a month. I have now filed complaints with the Better Business Bureau and my insurance company. They are a very poor service, but very interested in collecting as much money as they can from the insurance companies and patients. They also balance bill the patient above the insurance companies' contracted rates, which they are not permitted to do. Also, if a customer makes an overpayment, Aspen will not automatically refund the overpayment. The customer must request it and then wait for the refund.

I started my procedure for upper and lower dentures eight weeks ago. I should have known it was going to be a rough ride when the intermediate dentures were not ordered for my extraction. The fit was so poor that I had a bulbous mouth, the plate was thick, teeth to big and the bite alignment was off. It continued to get even worse when the second pair arrived and the bite was so bad that they couldn't even get them in my mouth, then they called and set we need another impression (this makes three). I refused to see the doctor there and they sent me to the Beavercreek office, where the dentist agreed that the denture was a poor fit, he made knew impressions and were rushed so that I could finally have some teeth in my mouth. When I arrived for my appt. the next week they tried to do another wax try-in...the denture was never sent out to the lab.

At this point I've asked for my money back ( I have no confidence that they can do my implants) and was told that I'd have to turn in my dentures and wait for a refund. I've lost work for over a month and wonder if they will ever get it right.

Don't go to Aspen Dental, though the office staff is very helpful and friendly it's a large corporation with deep pockets and they do no take care of their clients.

A hygienist at Aspen Dental during an overpriced and severely unsatisfactory teeth cleaning chipped my bridge. I have only received questionable work there and I don't want them in my mouth. I told them that i want my money back and they keep trying to sell me more procedures instead of trying to fix the problem they created for me. I was somehow persuaded by their selling tactics to get my bridge replaced by them, or to get a better bridge free of charge. So, I made the appointment. This will be the third time this week I will drive an hour there and back to get to this hole of a place.

Today they called me (after I told them that I didn't want to have them do my fillings) and say they need to change my appointment to get 6 fillings (that I don't want) instead of fixing the bridge they broke! Their reasoning being that they need to do the fillings BEFORE they can schedule the appointment to get a proper impression of my mouth for the bridge.

This didn't add up since the day before they already took impressions of my mouth and set up my bridge appointment. The only difference is that I told them that I didn't want any more treatment. I found out online that they are targeted for a class action lawsuit that many people would love to be a part of. I just want my bridge to be replaced and it would be great if they paid for it. Thanks complaints board and those who post! You have saved me a lot of pain and suffering because I am NEVER going back there and letting them mutilate my mouth again!

ASPEN DENTAL is outright fraudulent. Customers and Insurance companies beware of this company.

They offered free examine and x-rays to new customers so I thought I would give them a try.
They took the x-rays and a dentist examined my teeth.
Apparently I had a severe gum disease that required “special treatment and cleaning” so they were unable to clean my teeth without having me come back another day for the “special treatment”.
Suddenly they also found a cavity.

I have had healthy teeth all my life and was chocked finding out that this may be the end of it.
I asked them to show the cavity on x-rays but was quickly told that it was on top of a molar and could not be seen on the x-ray.
They issued a Financial Arrangement (estimate) document which they asked me to sign.
$868.00 Total Treatment Amount
$503.20 Estimated Insurance Benefit/Savings
$364.80 Total Patient Share

I told them that I wanted a second opinion and left the office.
After a couple of weeks in fear I finally went to my regular dentist to get it over with.
Here they cleaned my teeth and said everything looked good.
Now I asked if I had any signs of gum disease and if she could check again for cavities. She checked and reconfirmed that everything was in perfect order.

ASPEN DENTAL WOULD HAVE DEFRAUDED ME AND MY INSURANCE COMPANY FOR $868.00 AND DRILLED IN MY HEALTY TEETH if I had believed them.
Every time I see their commercial on TV I used to kick myself for not having warned others.
So here you go YOU HAVE BEEN WARNED!

The Aspen Dental scam happened to me at their office in Springfield, Ohio. In June and July 2010. I firmly believe that the reason that they are such a big corporation now is because they have been scamming for some time. Really, what is irrigation with Chlorhex?
My insurance company can't tell me. They treated parts of my mouth that were healthy with Arestin and still haven't been paid by my insurance because they don't have proof that the treatments were indicated. I, on the other hand paid for my portion of those treatments before I realized that they were'nt covered. They are opportunist and they are not alone. I went to a small dentistry and they are less expensive and more caring. Stay loyal to the indepentent dentist and steer clear of corporations.

I went to this place to get an estimate for top & bottom dentures. I was told that a bottom denture wouldn't stay in place due to a receeding gum. Sounded logical to me. They convinced me to go with an implant with a plate that would "snap" in and stay. I was thrilled to finally be able to eat again.
Although the procedure to screw the post into my gum was very unpleasant. Only to have one post come out on a Saturday morning. Try calling them on a weekend, forget it. Unless you are bleeding to death you get no return call.
Finally get the plate in and it is tight ans stayed that way for maybe 6 mos. Then it started to lift up and flop around while eating.
Long story short: this went on for 2 years with them replacing the "o" ring in side the plate. Every time it was replaced the hole was made bigger. After exhusting all the options with the "o" rings, I was recently told there was nothing more they could do.
So after $7, 000. for work that I could have gotten a regular plate and have it do the same thing.
Went to another dentist that a family member uses and for another 1, 200 he could fix Aspen Dental shoddy work. One of the posts was to large and slanted . I would like to take a sign and stand outside the office warning people that they are rippoffs.
If there is class action suit, I'd like to join. Lets make these people pay back all the money they charged for incompetant work they perform.

I was scheduled to have two extractions done on Monday June 17th. I arrived scared out my mind only to find that the Administrator
(Shannon) had entered the wrong tooth numbers in the computer (should have been #8 and #7, not #8 and #9) When the assistant cornered the Administrator about the mistake her response was that it was the doctors fault which was not the truth. I personally stood next to the Doctor when he wrote teeth #8 and #7 needed to be extracted not #8 and #9. They even had my "flipper all ready with the WRONG TEETH! For this service I was totally over charged...but the real funny thing is they keep calling me to schedule my Deep Schalling. Are they serious? Do not deal with these people. They are mean and inconsiderate to say the least!