AT&T
Reviews and Complaints

At&t home service is outrageously priced and has horrible customer service. I decided back in Sept. to cancel their service, but it is Jan. and I still continue to get bills. I have been on the phone with them month after month and have confirmation numbers which state I cancelled their service, but I continue to get bills. Each month I call they tell me how sorry they are and the service has been cancelled and give you a confirmation #. I called again today 1/23/10 and they said I owe them money. I continue to give them the 3 confirmation numbers I have but it is useless. I asked to speak to a supervior today and she was the worst. She insisted I had to pay put me on hold while she checked records. I insisted I wanted to talk to her supervior but she said she was the manager and would not transfer me. She finally said I did not owe any money, I asked her what changed her mind. She had no answer. I have a new confirmation #. I can't wait for next months bill, so I can spend another hour on the phone arguing about my cancelled account.

I can't wait to get rid of AT&T home phone service! You are not allowed to discontinue or cancel your service online, and when you call and get through 20 minutes of recordings, and then wait 20 minutes on hold for a representative, only to find out that you must only contact the "Plans and Services" phone number if you are wanting to cancel your service.

When I get this service canceled, I promise to "GOD" that I will never deal with AT&T again, for ANYTHING! I don't care if they are giving a thousand dollars with new service, it is NOT worth the headaches their people and their business ethics create! I had been receiving advertisements for almost 8 months, saying that "AT&T Uverse is available in my area"..."Call today to start service", so I did. They came and went through my entire home for the locations of the install. I moved furniture and everything necessary to complete the install..."I WAS EXCITED" to be getting a new service.

Thirty minutes later, I was told that this service was not available in my area, and a representative would be contacting me. Five days later, a representative called to tell me the service was not available in my area..."REALLY?!" was my reply. You called to tell me that? "Yes" he said. "Well, thank you captain obvious" I did not know that.

They actually have someone who's job is to call and tell you what you already know! (WOW...well managed company)

Now it has been almost 2 weeks later, and I find out that their installer disconnected my phone from the house. So, it has become my job to go through the painful process of getting it repaired, or just disconnect the service. I choose to disconnect the service, (I do not use it anyway) I have been a AT&T customer for 20 years, and figured I would just keep the phone service for the 911 emergency service in the house...$19.93 @ month. It turns out that it is MORE painful trying to cancel service than the headache of getting it repaired.

Anyway, getting the service disconnected is going to be the best in the long run I believe, because, I will "NEVER" have to deal with this terrible company ever again. After reading all the complaints on just "this" site alone, I know I have made the right choice. I was actually thinking of getting all the services that AT&T offered...thank GOD I found about how terrible they are before getting further involved with them.

I will do everything in my power to get the word out about AT&T to all my friends, and anyone that I come in contact with, just to save them from the experience that all of us have (and are) going through. In order to do your part, do more than complain in a public forum...tell EVERYONE you know. Create the solution, don't wait for it! AT&T = Poor customer satisfaction!

I have been trying for months to have an AT&T Representative listen to me. I have changed my telephone plan several times for a cheaper one, the bill continues to be over a hundred dollars. Each person I speak with pretends to have me on a $40 or $50 something plan. I am convinced they are being sarcastic with me. A few days ago I called and tried to set up an appointment to speak with a telephone manager from my church on speaker phone with others listening to the conversation. I was refused. I have asked if they would go through my file and see where I am being cheated out of my money, because they tell me my plan has changed but it remains high. I was transferred 5 times last week, but no assistance with my problem. At the conclusion of our conversation, they always remember to tell me when someone calls me back to ask about their service, to tell them it was excellent. This leads me to believe the employees are in a contest. (how many customers they can lie to each day) I am so frustrated, this is the last attempt for me.

I have been trying to disconnect my service as well. Same thing. Not possible online and their 'Customer Service' is a joke. I am totally disgisted with the service since Bell South was taken over by AT&T.

AT&T Corp: [protected]

Tell them you have a complaint and they will transfer you.

i had long distance and internet service installed in my home on september 9.2008 with att, i switched over from comcast stupid mistake on my part. i recived my first bill for $418.28, when i frist ordered the service i asked for a un limited local and long distance package and the dsl internet well he told me that the local and long distance package was going to be 35$ and internet 19.99. well they ended up charging me 35 cents per min for local and long distance, i went crazy! I called customer care and i was transfered from one repersentive to another for about 1hr and half finally someone got on the phone acted like he couldnt hear me at all and had a horrible attitude wouldnt let me barley talk, finally he did some adjustments now i have a bill of 222.00 that i just payed plus another bill for 151.63 that i owe, i am supposed to get 150.00 cash back coupons for switching over its been more then 6wks still didnt recive them, i want to cancel my service but then i loose my 150.00. anyone know if we can report this to the better bussiness burea or if i can do something about this, this is not fare the economy is bad and they are jipping us for are money pleaseeeeee someone help! thank you

Does anybody knows a phone number for complaints?

I disconnected my service for the Dish Network with ATT since I had the bundles back in August and changed to only internet service and the basic phone service(I was paying $99 just for the phone service). And then I received a bill from ATT for $395.00 from $275 was for the Dish Network. I called ATT 3 weeks ago they said will investigate and cal me back but never happened, then I received another letter saying that my service will be disconnect if I don't pay the full amount. I called today and took me almost 2 hours to be able to talk with somebody since every time after 20 minutes waiting for somebody to answer they transfer me the call was lost (or they hang up), The rep told me that the bill was from Dish Network and not ATT, so I call Dish Network and they told me don't have in their records that I owed any money to them and that I have to talk with ATT. I called ATT again and they tell me the same story and transfer me to Dish Network, at this point I am ready to kill somebody and ask my lawyer to send a letter. Finally I talked with a rep that understood my frustration from Dish and he called ATT and was on hold 30 minutes and have to talk with at least 3 people and finally he will talk with a supervisor, and I said he will because we are still on hold while I am writing this. At this point he is as frustrate than me, he said I can adjust nothing because doesn't show that you owed us and I am trying to make them understand. I am still waiting...

I have been trying to have my phone disconnect from August 25, until October 14, 2008 I am still receiving bills saying I owe them. I move to indiana on August 25, 2008 as of today date October 14, 2008 we receive a bill amount of 340, 51. We'll someone please help us. With money short we can't afford to pay two phone services when we are living only place at a time. while i am typing this e-mail I have been on the phone for 45minutes From 4:00 until when they drop the phone(hang up)

I am a new customer and have ordered products and any upgrades are pro-rated and I am charged in advance and they do not tell you that when they offer these bundles or special services to you. AT&T will nickel and dime you to death. I have never been charged for any upgrades in service for anything. Where to i write my complaints. All there phone reps tell you something different and your confused and still they do not tell you what your being charged for. Highway robbery and I have been robbed. Help

I submitted a rebate for $50.00 from at&t for their high speed internet. I sent the rebate febuary 22, 2007. My husband then called august 7 , 2007, they claimed we didn't send the activation sticker. How funny? How would you have my infomation then? So the girl my husband spoke to said she would resubmit it and would take 4 weeks. I waited 4 weeks. Called again, spoke with tiffany. She claims it was submitted and we would have to wait another 8-12 weeks, and additional 4 weeks for full processing. That's approximately another 4 months. So its taking over a year to process a rebate? Ridiculous. I wish i would of read the other complaints before i signed up with AT&T.

Since may of this year Ihave been trying to get my rebates from at&t for a land base, cell phone and the internet, a total of $200, 00. I have not recieved one red cent I am a senior citizen and i pay my bill when it's due my son died in april and that's when I switched to AT&T because of the promotion they sent me in the mail. I have call every one I was told to call to no avail I've just had surgery and I no longer have the strenght to hold on the telephone for hours someone please help me with this problem i'm at my wits end thanking you kindly Maxine Sherfield

I switched my home phone, cell phone, internet and cable service all over to AT&T. The actual products are great, but trying to get the rebates has been a nightmare. They bait you with great incentives to move your service, but just try to get your rebates! I switched my service on 7/12/08 and 5 months later, I still do not have all of my rebate money. Then, on most you get a gift card, which I have has lots of trouble using...sometimes it works, but most of the time it won't accept the card. If the rebates are a BIG part of making the switch for you, DON'T DO IT! You will encounter mountains of frustration in dealing with this company...everyone is really nice, but nothing ever actually gets done.

I received a letter on 05/06/07 and a statement from AT&T on 05/07/05. The letter threatened to take me to a creditor for $31.11 and the statement from AT&T showed balance Zero. And wouldn’t you know it, I paid it by phone from fear to mess up my credit one hour before the Statement came in the mail with zero. Calling back did now good, they insist I own, so I guess a statement doesn’t matter to AT&T.

I'm an ex at&t employee. I can honestly say is the worst job I ever had. Since day 1 I noticed their selling practices were not the best. I have been in sales for a long time, and I can tell you that I felt so cheap working for AT&T because of the way they treat their customers.
First of all, AT&T does NOT have a customer service department. AT&T has 1 department, SALES, which handles all complaints, billing issues, so on, so on. Because you are speaking to a sales rep when you are calling about your bill, expected to be sold something. If you don't want to buy it, it may still appear on your next bill. AT&T plays the odds, and the odds are that you may not look at your bill next month, so they may get away with the sale.
There are two common sayings at AT&T, 1) "It is what it is" 2) "What's in it for you."
The first one means, that when a rep would feel so bad about the way a customer is being treated, for example, charged with bogus charges or someone upgrade their service without authorization, as a human you want to help the customer, but our manager would not allow us. The manager would say something like "it is what it is" too bad for the customer but there is not thing that we can do.
So you are calling customer service, and expect to get help, but from the minute you are calling, the rep only has one thing in mind, "What's in it for him." If a rep has been in a call for a while, the manager will go to the rep and ask the rep what is going on. If there is no sale involve the manager will tell the rep to get rid of the call. We are instructed to only help those who may possibly buy something from us.
During my tenure at AT&T I dealt with so many, many upset customers, and complaint so much about how AT&T does business. But the bottom line is customers continue to choose to do business with AT&T.
I'm so surprise that there has not been an class-action lawsuit against their selling practices.
att_complaints88@yahoo.com

AT&T sucks!

I am experiencing the same problem with a $50 equipment rebate from AT&T. I am considering legal action against them for false advertisment. Are you interested in a class action law suit?
Darlene D.

The rebates are a complete joke! Why can't they just give their customer a decent deal in the beginning? The advertising is misleading at the least. Due to my past experiences with AT&T, I would recommend using an alternative company for your communication needs. Do not agree to any contracts with any company, for their good service will be commitment enough, no contract(s) keep a company honest!

I am so frustrated with AT & T too. I don't understand why such a big company cam rip people off so easily if we don't read what they charge us. I had my bill fluctuate so many times in a course of a year, when I only use their service for internet. When I finally decided to cancel their darn service, they have the nerve to bill me for the following months service along with the disconnection fee. I canceled it during the previous billing cycle and they bill me for the next cycle. My billing cyle ends June 21 and I canceled my service right a way on the 19th. When I do call them to ask why does my bill fluctuate so much when I don't even use my phone service, they just made up so jibberish on certain fees, I was too tired to argue with them. AT&T sucks!

I hardly believe you online bill pay doesn't request you to verify amounts...

How about not being stupid and throwing your money around if you don't have enough...

Seriously you messed up and are pissed off...

They need to verify the payment wasn't by some fraudulent means, they are not just going to cut checks for $4k for fun...

Did you think to have your bank reverse the payment and then resubmit and pay a late fee?

I bet going forward you won't miss a decimal point any more!

Loren,

You should call channel 13 "Call Kurtis" about this treatment from AT&T. I hope you have gotten this matter resolved and I'm sure you are looking for another phone company.

AT&T claims, that they have an excellent netwrok.But to me it is a piece of junk network.I regret that I switched to AT&T from T-Mobile.I want to complain on this, but not sure to whom.I noticed that they are good at providing false information in thier commercials that they are the netwrok with ''FEWEST DROPPED CALLS"".The fact is that all the calls drop regularly and there is a frequent network busy signal.

About two months ago my husband and I had cingular / att switch our phone plan. We had 1100 anytime minutes between each other, we talked for free and what not, so in the end, we had like 3800 rollover minutes. So we thought, ok.. lets downgrade our plan, since were obviously wasting money. So we called them, and asked them to switch our plan to a lower family plan, and the guy on the phone told us that we would keep our rollover minutes. Well a month later (two weeks ago) they shut off our phone. I owed one bill. So I figured ok, my bad... let me pay that. I call up cingular /att. And I asked the man to turn my phone on and I'll make a payment on my account. The guy asked me how much, I told him the full amount 124.00. The guy told me that, that was not enough money to turn my phone on, and so I asked why. And he said that I owed 1000.00 dollars. I was completely baffled and told my husband to give them a call. So he did. Turns out, the guy who switched our plan separated our phone lines, so we were not talking for free anymore, and they gave us only 300 minutes a piece, and threw out 3800 rollover minutes that we had accrued. So yeah, we obviously went over our minutes, or should I say cingulars minutes, cause that's not the phone plan we asked for. And was not what we were told we were getting. Like my husband told the guy over the phone... how can someone with 3800 rollover minutes, or someone who always had rollover minutes all of a sudden skyrocket a 1k cellphone bill?! I mean come on. Somethings definitely not right. Thankfully they rectified the situation. But, damn. I promise once my contract is up, that's it with that garbage company.

This is a complaint about Cingular and Att Their customer service department must be trained to make life miserable for all their customers and to make them switch to another company. In January my service was discontinued by Cingular even though I mailed a check and it was cashed. After several attempts to correct this and out of service for more than 1 week, a representative noticed that my checks were credited to the Cingular "Att" account and not the current Cingular"cingular" account. They explained this as if I should know what they were doing with my account and it was my fault the checks were applied to the wrong account. They said my checks would be mailed and three weeks later I have no refund.

Today I spoke first with Cris Cuerrier who informed me he could not even see my old account (how can their customer service help if they do not even have information available?) and was not at all ready to try and solve my problem. The reason did not make any sense to me since 3 weeks before the lady that answered was not only able but willing to get all the information for me. I then requested to speak to a supervisor and after requesting for 15 minutes and him not wanting to give me a supervisor he put me to Erica Hitsman. She repeated the same answer that she could not pull up my records and that I needed to know my old password (more than 2 years old) and was unwilling to give me any information. Nedless to say the prior three people never asked for a password and I gave all of them my name ss# address billing zip code anything else they needed.

I called a different number and spoke to David Ball who in 3 minutes was able to give me all the information I needed. My two checks were requested and would take 6 weeks to arrive! He never asked for the password but verified it was me with the other information.

Bottom line the two reps Chris and Erica had a power trip going with me and were unwilling to make any effort to help the customer. If all the reps of Cingular were like David Ball their customer service dept would have great ratings insted of having a customer that is now going to switch back to T-Mobile.

Deceitful practice. I added a new line to my account in March of 2004. Since my husband had his line for four years, they stated, "We will send you a new phone, once a year for being a loyal customer. March of 2005, his old phone died, (they stated those phones were garbage anyway) and I made the call to ATT/Cingular. Sent out a new phone. Nothing mentioned about extending our contract for another 2 years. After a few days, the phone would shut down, all by itself. So, instead of asking for another phone, I said let's just switch numbers of the phones, since I don't use mine that much. No problem...save the company a few bucks. My butt!

My contract ended March 11, 2006. I switched to Verizon and ported Dennis' number to that account. Now, ATT/Cingular want an additional $175.00 for early termination. I guess somebody has to pay for that big merger.

People be careful when swimming with sharks. They only pretend they won't devour you.

Cingular Wireless
PO Box 17514
Baltimore, Md. [protected]
[protected]

AT&T Company. Phone Company Long Distance Service.

We used to have the above company as our phone service. Now we have Verizon. I bought a phone card for long distance, a couple of years ago and canceled my long distance.

Recently deductions have been taken out of our checking account at Comerica Bank on Norton in Muskegon.

I called AT&T to complained and they said they would give me a refund. Then I called Verizon and complained and they said if AT&T kept it up to write the FCC. Since then I have called AT&T 3 times. They said someone said it was O.K. to have AT&T. They said they were going to reimburse me for the money they took out of our checking account. I thought you had to sign to have something taken out of your checking account. To my knowledge no one has.

My husband has Altzheimers. We are on a do not call list, but I don't believe that is any good. I asked the representative of AT&T to listen to a record, or something confirming someone at this household asked to be on AT&T.

Today I get something in the mail saying I had to call Verizon. I am 80 years old taking care of a husband who has Altzheimers, Parkinson's, Asthma, and is incontinent and I have no time for such foolishlessness, thereby my complaint. I don't ever want to hear from AT&T again unless it is to give me back the money they took from my account.

AT&T now thinks it' s okay to add spam advertisements to the paying customers homepage & email. I filed a complaint and have yet to talk to a real person, all I get is someone on a chat line and the complaint goes nowhere.

AT&T states it has to spam advertise so it can provide "world class service" to its customers at a low rate. I told them that offering good customer service is part of world class service and they do not provide this.

AT&T has the ultimate marriage made in heaven - charge the customer for the service and charge the advertisers to advertise on the paying customers homepage/email.

AT&T should be ashamed of itself and we as customers should let them know how we feel. It would have to be by email of course as they never call for a customer opinion - just payment of the bill.

Ever since I combine My ATT U-verse & DirecTV account I have had nothing but major major problems. They continue 2 add channels & insurance that was cancelled over 8 months ago. Every month 4 the past 5 months since combining my bills I have 2 call in & straighten this out. They tell me each time the problem is fixed when it isn't, DirecTV ATT suck

I agree with all of you, but I see most American no have any idea what real are socialist system or liberals. See Mexico case, only one provide all services and charge what won plus abuse, because are call monopoly, who here are illegal, but that why Liberals was set corrupt liberals Judges any where. Att start moving across fine line, from business to criminals activities, this are to normal for Dems. See whop provide free phone and who own? a super rich Mexican, and who paid? a tax payer.Who was live under a socialist system know very well how very high corrupt are a system, like me, I can predice what a President be will doing time before, but a future? well he no have any intention of leave a office. ATT doing public monopoly, why was but Direct TV? no competition be will abuse in big how will like.

Employee at AT&T store kisses guy while working in store.

at&t is holding my mail hostage because I have not fully paid them.

to many attempts at redeeming (At&t)getrewards.att.com

Where is the website for redeeming my reward. I sure canot find it.

This wed site does not exist. This is false advertisement.

UNABLE TO CHECK THE CURRENT STATUS OF MY REWARD.

no such web site

Rebate from 2007 never received. Called three times and still have not gotten 5 months later.

Cingular repeatably is charging multiple charges for text messages. The same text message is multiplied numerous times minute by minute same phone number over and over again page after page and they refuse to put in a trouble ticket even after admitting this is not suppose to happen. This has been going on for years and having to call monthly to get it fixed is ridiculous!

I think DirecTV is the worse company I have ever delt with. It took two technicians two weeks to get the TV to run more the two hours in a row. I told them I didn't want a receiver in the kitchen, but after the left, there it was. I had to take it out and return it to their company. I was told I was on the family package, and the first three bills have all been over $113. finally after trying a dozen times to get my first year rebate, I just gave up. Joe Conlon, joey9429@sbcglobal.net

After complaining to AT&T that my bill has gone up to $175. a month, they recommended to switch to Directv and get a rebate and lower bill. The Dish company informed me after being with them for two years that because of just signing up for HD it extended my service contract for two years more. And they were going to add about $200. to my credit card.
I also tried to apply for the AT&T rebate and after 3 hours, I just gave up. Joe Conlon

Recently I've had one of the most pleasant experiences with yahoo. Their service is great and there associates are knowledgeable. Being a yahoo customer for me means that i can get great service and help when i need it.

2006.December 6th I at los angeles santa monica blvd and La Brea Ave cingular Store order wireless Service for notebook,The manager of that store tells me price be 69.98 for Month Have no another charge.Afterwards December 9 days I cancel the service.The store commitment sends back my fee.Later on more than a weeks The company send to my bill is 362.12.I for many times go to the store to explain the problem in a month, but the staff member calls me wait for with various reason. Afterwards I search a bill that takes the service telephone me about 2000.

Manager's name Andy Abaoag My cingular number213-379-3891. They do not give me the contract with various reason, and call the financial asset management systems made me return money. English that begs your pardon me is not good!

First of all, Bob Serrell..You have too much time on your hands to be complaining about other people’s complaints...yeah...I saw you complaining on Costco too...go do something useful…

Second, Cingular sucks and it is not because of your age...they just suck...obviously, or so many people would'nt be complaining...

Third, Bob...come on...you do not sound as intellectual as you think. “You took advantage of yourselves”? That doesn’t even make sense…
You must work for Cingular because you sound as stupid as they do…

They didn't take advantage of you because you were young. You took advantage of yourselves because you were stupid. Please don't waste people's time by posting illegitmate complaints. Your comments prove you are in the wrong. You would be able to see through that if you were capable of logic.

Cingular wireless aka the new at&t are the worst people to deal with. They do not care about their customers at all whatsoever. When you initially sign up with them, they will do anything to snare you, but buyer beware, after that they do not care at all about their service, about the way you are treated when you go into their service stores (be prepared to wait an hour to be served) i was a customer for over 4 years and when i asked them to upgrade my phone, they showed me a phone with a sign on it that stated $129.00 and told me that for me it was 179.00 because the 129.00 price was only for new customers! In other words crap on you if you have been a loyal customer for 4 years, paying on time every single month. My contract is out in December of 2007 and i am leaving never to return... i wrote them a customer email and they never bothered to respond, they do not care! Do not get snared. I have rental property in town and when new people come to town and rent property from me i tell them stay away from cingular! I think i am going to have a sign made that says that and post it in my yard on sayles blvd...

I upgraded to a family plan with Cingular Wireless on the phone and bought 3 new phones that came with a $50 rebate each. When I received the phone the rebate forms were not included and I have called 3-4 times to get them and this last time I called they told me that there wasn't a rebate form for the LG CG225 which I purchased in March. I saw the rebate when I was talking to sales! Two different people said the forms were in the mail. In April they stopped the promotion and can't get me the forms. I'm out $150 and very disappointed. I am a long time customer and they even went to the extent to tell me that they didn't see a charge of $49.99 per phone on their records and I had the bill right in front of me! Any advise? All the girl could say was I'm very sorry and I heard several other people in the background of the conversation telling other customers the same thing! It's like they are robots and not people...

I called Cingular Wireless from Cambridge, MA to follow up a previous issue for my Blackberry 8800. After pushing through the usual initial layers of selections, I was put on hold for 15 minutes after telling a representative that I have a case number from Research In Motion (RIM) that had been escalated through Cingular. I hung up and was called back immediately to say that the representative would now connect me to data support. A woman at data support told me she needed to know the issue in detail before transferring me to the technical department. I said she was putting me through layers of bureaucracy in a process that couldn’t solve the problem initially and had escalated me to RIM. She seemed to get the message; I gave her the RIM case number, she put me on hold and left me there. I hung up. Seems to me Cingular customer service is going the way of Dell. Love the Blackberry, not the service.

Sub: Bogus Contract End Date!

Although I know this should have been ‘handled’ somewhere in one of the local offices, it was not. I phoned this morning to address this discrepancy without success; I spoke with a Rep (Raven), who then put me on hold for a very long time. I hung up; I don’t have the time to be passed from one person to another.

The issue at hand is whether my commitment ends this month, March, or as the Rep said, “May”. My documented commitment states that two years from March 2005, my two years are fulfilled with Cingular.

I think I know what went awry that caused the dates to conflict. Initially I was contacted by one of your salesmen during a cold calling session. I spoke with him and after several phone calls and lots of questions, I told this person, “John” that I would sign on with Cingular. I waited and waited for the phones to arrive; they did not come? I phoned “John” several more times trying to find out where the two new phones were, and/or why they had not arrived here. I left about ten messages on his office phone with none of my calls to him being returned to me?!

At this point I was getting grumpy about this entire situation. He made a hit, signed me on, and then disappeared! In frustration, I called again, and ask just for a ‘salesperson’. I have no name for the second salesman, but told him the story about “John” and the missing phones. He picked up the ball and endeavored to put things back together. My thought is that it took the second salesman TWO MONTHS to accomplish the connection.

That brings us up-to-date regarding the reason for writing this complaint letter. I decided to change my service to Verizon. I only need one phone now, and only need the basic plan for my husband and myself. I have committed myself to Verizon effective this month. I phoned Cingular this morning to make sure that I took MY number with me; the Rep said she had nothing in the file regarding that, AND I see Verizon has assigned another number, NOT the one I wanted, and had with Cingular.

(My guess is that they contacted Cingular and they told Verizon that my contract was not up until May, and Verizon assigned me another number to get the service with them going.)

I am very angry that I could not speak with an authoritative figure on the phone and very frustrated that I have to go to these lengths to prove that my contact----as shown on the attached copies from the booklets, commenced in March, not May!

I had a legal contract with Cingular as of March 24, 2005. It doesn’t matter that the phones were not activated until May. It was Cingular’s responsibility to get the phones to me in March, NOT May. Because your salespeople did not do their job, I have an issue that I have to clear with you, taking unnecessary time and trouble to conclude. (Both your time and my time.)

Attached you will find copies from the booklets showing the dates being March 2005 – when my contract/commitment began with Cingular! A contract is a contract.

I expect Cingular to cancel my service effect the two years from March, asap, and as well, I expect Cingular to ‘fix’ the problem with my new number by corresponding with Verizon to change the number they have already assigned, TO MY NUMBER with Cingular, [protected]! The second phone line, [protected] is also to be cancelled (that was my son’s line and he is on a different contract with his galpal).

Therefore, both lines and the ENTIRE ACCOUNT IS TO BE CANCELED AT THE SAME TIME.

As you are the CEO, I know this is not your job to fix, but it is the ONLY way that I will get real help with this issue. I hope to hear from you very soon, advising that the above has been done, and the account has been closed effective March and NOT May.

PSS to this Complaint: After 'a person from the President's Office' called and STILL refuted my claim about the end date of my contract - AFTER SEEING THE CONTRACT I HAD! Incredible, such a little thing to Cingular! AND, THE NEXT THING HE DUMPED ON ME WAS: Back in the Fall of last year, my son's phone died on him, mind you, this is Cingular's equipment~! and he had to purchase another phone~ He came home w/a piece of paper typed up from the phone store just saying that I gave my permission for him to use the existing telephone number - and I signed it. (If I hadn't, they would not have transferred the number I was paying for.) This 'person from the President's Office told me that act automatically added time to the contract! THAT IS INSANE! I SIGNED NOTHING WHEREIN I AGREED TO LENGTHEN THE CONTRACT! NOR DID THE SALES PEOPLE WHO SOLD THE PHONE TO MY SON, TELL HIM THAT THE PURCHASE OF THE PHONE, ETC. WOULD EXTENT THE CONTRACT?! WHERE HAS ALL THE HONESTY AND SERVICE GONE IN THIS WORLD?!

I called Cingular to change my monthly billing from the $59.00 to the $39.00 plan since I never use all my minutes and had over 1200 rollover minutes stored up. I was informed that I would lose all but 400 of my rollover minutes because of a new rule that went into effect October, 2006. I was planning to have the rollover minutes augment my new $39.00 plan. I was told by the sales person at Cingular when I signed up for their service that I could change to a lower monthly rate after I had saved enough rollover minutes. This is clearly a case of false advertising and the new rules should apply to customers who sign on after the new rules take affect and not to those who signed on prior to these new rules. How can we take these criminals to task. Why does the FCC allow these companies to get away with this type of fraud.

My phone got broken and I even have insurance and I have been paying them for a year. I was told that because I have changed a phone that has a manufacturing defect, I was told that they cant do any thing about it. I am just waiting until my contract ends. It is the worst company to deal with.

I am having the worst signal connection with this company. After I signed contract they told me that I can't change my service. I have never seen a worst company in my whole live.

Cingular throughout the United States. What made Cingular send me a cell phone that I did not order, did not authorize service for and did not sign any contract for? Their letter said, in essence, even though you did not give a credit card number, we are sending you this new cell phone anyway...and then billed me! They didn't have my # because I never ordered it! Now they are harassing me (even though I sent their phone back) Can't Cingular get business any other way?

I received a letter stating that I must respond to this letter within 14 days or else I will be billed for $59.00 a month for your services. For one. I did not purchase anything, nor did I request any thing from you. I better not see a bill for that amount. I have no problems putting a lawsuit. I work in a law firm.

I received a message on my answering machine while I was out of town attending to my critically ill mother, saying that I needed to call ATT at the number they left.

Did so and got put on hold for 30 minutes with no answer ... twice! Logged onto their website and found that they had my account listed as delinquent (I had mailed a check through another overpaid and substandard "service provider"... the USPS), so I processed an on-line payment. Their automated reply confirmed that the account was brought up to date. Another automated reply told me that my next bill would have a service restoration fee of $28.25 applied (Kansas' maximum is $18, according to one of the idiots who finally answered their phone). I called the number that notice listed and spoke to "Dana"... told her the situation and she argued that my phone had been disconnected, so the fee applied. I asked for the name and physical address of a supervisor, so she transferred my call to another idiot, Cheryl. Repeated the process and she, too, transferred me to a third, "Mrs. Walker" who said they would waive the fee as a "one time courtesy." These people wouldn't know the meaning of courtesy if it slapped them in the face! Why is this awful company rearing its ugly head again?! Didn't they get broken up due to just this kind of crap? I'm starting my search for a replacement today and plan to have it in place by January 1. I HATE AT&T. Will NEVER get any other "service" from them and will work to keep others from making the mistake of becoming their customers. This company really needs to be forced out of business... they don't care about their customers, their workers (if you can get through the multi-level automation to get to them) are incompetent and their automation is grossly overdone. Their physical address, should anyone else become exhausted before finally getting it is:
ATT
Attention: Customer relations
P O Box 1530
Houston TX 77092

My next stop for complaint is the FCC.
I plan to do whatever I can to irritate ATT as much as they have irritated me.

Please read from former custormer

Jeanne
P.O. Box 1246
Chickaloon, Alaska 99674

I am a private customer, not a business.
My name is Jeanne [privacy edit]. When I signed up for service with AT&T, my last name was Garmaize. I have resumed my maiden name, Meldrum, for your records. My cellular telephone number was (907) 232-1sss. I just had the service discontinued yesterday.
I want to tell you that on May 9, 2006, I called Cellular 1 to cancel my service because I make minimum wages and with the cost of fuel going up so high, I had to cut corners and the phone had to go. I was paying around $60.00 per month which was directly taken out of my checking account each month as had been arranged years ago.
When I called to cancel my service, which also coincided with the amount of time I had on my contract, I believe, I spoke with a very nice young man named Ahmed. I think he was from Indiana —somewhere outside of Alaska , I do remember that. He was in a different state of the United States. He was a well-spoken man and works well for you. He was very courteous to me.
Well, Ahmed talked to me for quite a while and suggested I keep my service and reduce the calling charges to $30.00 per month and I would also get a really nice, new camera phone for which I would be charged a greatly discounted price. And, it was a camera phone! Well, against my better judgment, I agreed to let him send me the phone and go to the lower priced service.
I got the phone within about 2 weeks. There was no Sim card in the package. I’m not cell phone sophisticated. I didn’t know what a sim card was. I finally got a hold of Ahmed again and he sent me a sim card separately. By this time a few weeks had gone by and I had no access to the phone I was paying for.
I put in the sim card, the phone lighted up, I plugged it in and I began to read the companion book and get to know the phone, but I couldn’t get the phone to work properly..
I live over 30 miles from town. I live way in the mountains. It’s not easy to get to town. I thought no one was calling me, but when people said to me that they’d been calling and calling and only getting busy signals, I called the service department at our local WalMart, 36 miles away. They have a customer service representative there. He told me I needed to bring the phone in, so I made a special trip to town for this. While I was there, he got my phone to work. He dialed my number and I could receive the call, however within a few hours when I was back at my home and wanted to make a call, I was not able to. I have read the book over and over and over. I don’t think I’m doing anything wrong. It charges well, and sometimes I have been able to make a call, but only about 4 to 6 times ever was it successful. The phone will occasionally make a different musical tune that is not my chosen ring tone and when I have opened it, it started taking pictures! I didn’t want to take pictures at that time! From then on, whenever it made other tones, I just left the phone in my purse to take pictures of the inside of my purse.
I wanted to discontinue my service in May and I still do. I just don’t like Cellular 1’s service and I don’t think there is anything better out there, so I’d rather go without a cell phone at all.
Yesterday, when I called to discontinue my service, first I was told that my paymernts were delinquint! As I previously said, I had always had my payments automatically taken out of my account! I did not ever opt to have that changed! I really resent having a delinquincy on my record.
I also was told that I will be billed over $368.00 in December to discontinue my conract. I cannot pay this amount at all and, again, I am resentful of this as I wanted to discontinue back in May because I am quite poor. I can't afford this luxury.
Please email me and I will need to appeal to the highest autority you have at Cellular 1. When I chose Cellular 1 after being thoroughly unimpressed with the somewhat sneeky way my phone company had been taken over/sold out. whatever it was, and really mismanaged service here in Alaska from the very begining of Cellular 1 service. As someone who has been with Cellular 1 for the past several years, one of your long-time employees will remember people leaving ATT/Cellular 1 in droves up here.
I must have a letter or an email of acknoledgement of this email to you.
Thank you for your time.

Sincerely,
Jeanne

Charged me double for cell service, spoke to 4 representatives and none of them could give me a reason why?

Did not make this charge, want my money back thank you susandaulton711@yahoo.com [protected].I would like to know how you can put charges on my Master Card without my permission.

I recently signed up for wireless service. It's been 5 months and the service is 1 bar 4g maybe 2 at best. Is it possible to cancel my contract without a penalty because od the poor service.

I have been charged for 4 extra receivers for the past 5 years and I am having trouble getting reimbursed. I keep getting the run a round when I try to access call and speak to someone in billing. The monthly amount is $7 per each receiver = $28 for 5 years totals $1680. I need to be reimbursed for these extra charges
Robin Milim

On November 20 2017 VESTA withdrew $49.94 from my checking account. This charge was never authorized. I would like to know how this charge can be reversed and my $49.94 put back into my account.

AMI manager is always with drugged or drunk eyes. STAFF are very slow and unprofessional. TERRIBLE store and staff

We just switched service from Verizon to ATT. We are attempting to get new phones. What a hassle! They want us to go to an ATT store. The nearest store is 2.5 hr drive from us. We even talked to a supervisor with no results! We are no considering returning to Verizon, who has excellent customer service!

The ATT Chat process is a total waste of time. I have tried 4 times to use it to adjust my TV programming, have received apologies, promises, and then nothing, every time.

And their phone customer service is not much better. Long, drawn out, "promising", but again, no results. How do they stay in business? P. A. Daniel

I'm sick of At&t--a totally ridiculous company! I had to wait on the phone for almost an hour to try to settle my billing problems. They transfer you to separate people for phone-the internet-direct tv. I don't understand why they don't offer service that can help you with every question, instead of making the customer wait forever to get help. We are ditching them as soon as we can find a better company to go with. HORRIBLE customer service-I've been with them since they were Southwestern Bell over 30 years. My direct tv bill has over doubled what I was first paying--I'm so done with them.

I ordered high speed internet through AOL and they informed me I would get a rebate for the modem. That was Prior to Dec 06. I never received modem so I called and then I received it, and then received another one. I returned the second one. I have had quite a time getting ATT to remove the charge for the second modem. Finally this month, June, they removed the charge. I have been waiting for the refund and called several times to the rebate center. I now have been told that it is on hold as I got a rebate on the ATT bill. THAT WAS JUST FOR THE SECOND MODEM.

I want my rebate...