AT&T
Reviews and Complaints

I had Yahoo AT & T High Speed DSL installed on 2/6/07. This entitles you to a $50 equipment rebate per AT & T. I mailed in my rebate coupon on 2/9/07. It said to allow 4-6 weeks for the process. Here it is May 7, 2007. I had to call these idiots a dozen times to ask where my check is. They told me they mailed it out on April 3, 2007. I informed them, I never received it. I called back to have them re-issue the check. Still one month later, no check. Today, May 7,2007 I called back again to ask about the whereabouts of my check. They had no record of the re-issued check request. They put me on hold for 20 minutes and said it would be reissued. Yeah, right! I'll be calling back in another week to ### about this again. Don't expect to get your rebate as they promise. You spend more time on the phone following up on the darn thing that its worth. Don't sign up for AT & T, it’s the worst service ever.

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I HAVE HAD MY PHONE SERVICE ON MY HOME PHONE DISRUPTED FOUR TIME SINCE IT WAS CONVERTED TO U-VERSE. THE LAST GUY WASN'T EVEN ABLE TO GET MY SERVICE BACK ON LINE. I TOOK A 4 TO 8 APPOINTMENT, HE CALLED AFTER 8 TO TELL ME HE WAS ON HIS WAY. HE "MESSED AROUND WITH EVERY THING, THINGS THAT PREVIOUS SERVICE PEOPLE DID AND THEN ALL HE COULD DO WAS BI-PASS THINGS BUT NOT FIX MY UVERSE. I ASKED IF HE COULD JUST FIX IT THE WAY IT USE TO BE, HE TOLD ME I NEEDED TO CALL ATT EVEN THOUGH MY PHONE DIDN'T WORK.

GETTING HELP ON LINE IS ON MENU AFTER THE OTHER UNTIL SOME GETS ON A CHAT LINE WITH YOU. THEN WHEN THEY CAN'T FIX YOUR PROBLEM AND NOT TELLING YOU THEY DISCONNECT WITHOUT A WORD. I HAVE A PAY AS YOU GO PHONE AND THE LAST TIME I USED IT FOR HELP I USED OVER 15 DOLLARS IN TIME AND DID NOT GET MY PHONE FIXED. IT CERTAINLY IS NOT THE ATT I STARTED WITH 40 PLUS YEARS AGO. NOW IT IS SOME NAME TELLING HOW SORRY THEY ARE AND HOW THEY WILL FIX YOUR PROBLEM. WHEN THEY CAN'T THEY JUST CUT YOU OFF TO START ALL OVER DIALING THAT [protected]

JEFF SINGER jeffnsinger43@yahoo.com just incase someone from att has some idea.

Have had AT&T high speed internet for a couple of years but have had no problem with them. However, I have a MAJOR problem with Yahoo.com which "powers" the AT&T internet home page. The home page has hundreds of clickable items for stories about politics, sports, health, etc. and it is all very well done. The problem is the "mickey mouse" amateurish programming of the "Back Arrow." No matter what material you may be reviewing, when you click on the Back Arrow, it won't take you back to where you were! Rather, it always takes you back to news headlines. This requires you to click-click your way back to where you were! There is no other home page that I have ever seen that has this dumb feature. I have complained to Yahoo several times about how this stupidity just makes me cuss, but Yahoo is completely unwilling to make any changes. In a way, I do fault AT&T for letting Yahoo get away with this primitive programming feature because I know AT&T could make them change it.
Joe Carroll

These pieces of ### call their stupid ### low internet a "high speed internet". WTF? Thank GOD I canceled mine the first week i got it and these ###s still were charging me each month for 3 months.
### AT&T. I am planing to switch all my phone devices to Time Warner. At least they are somewhat better than stinky AT&T. I will never get anything from AT&T again!

In February, 2010 I had AT&T install a wireless high-speed in my home. I had a problem with the USB wireless and asked for another. I got it and it worked. Later I talked on the phone with an AT&T woman who promised to upgrade my wireless from 12 megs to 18 megs at no extra cost. Wow! I jumped at the chance. Later I found that I would be charged extra for that upgrade. Evidently the woman was working, at least in part on a percentage basis and the more stuff she could sell the more money she got.
The free McAfee security is nice - I got this gratis for having the high-speed wireless installed. No problem here.

My nightmare is not only with ATT, but Cox, Direct TV. They all operate the same way. They have brought this country to it's knees, and I don't see how a recovery will ever happen. I don't know if this will post because I finally canceled my DSL today. I will not do business on the internet ever again. Amazon used to be good to deal with. Another nightmare. I now go to other stores to buy music. If congress can go after the credit card companies, why have they done nothing for what the corporations are doing to us? I almost got sick to my stomach today, between all the corporations abuse and the phillipinos, asian, etc. offshore who have gotten all our jobs. The recession recovery is a joke. I am not wealthy, as these are the only people that are going to survive. I am also not a politician. One of the things they do that(besides all their abuses) completely infuriates me, is they apologize, but do nothing to help you, but just take your money. It is astounding how the corporations have devastated so many people in this country and they have free rein to continue their practices.

I could add much more of my horrible experiences with AT&t. But you guys know it all. I tried to cancel the service and was told that I needed to pay $95. to cancel. Nice to know that with online business they can charge you anything. No more legal "sign the paper." No one to complain to, too decentralized. There is no accountability. I will wait until September when my "$95. contract" is up and go back to dial up.
They are the best local company. I used them for a long time. Okay, so it is slow, I will do chores around the house, make phone calls, etc. There is no way that I can see to fight them. Clueless, greedy, and cannot see the connection between these corporations and the economy.

Yeah, they are pretty on par though with all corporate customer service in the utilities/services sectors though. At least you have a decent not at reaching someone who isn't outsourced at some somewhat reasonable and accessible times of the day. And yeah, the way the corporations/banks, you name it, have nickel and dimed people, is a lot of the reason we are in the economic situation we are in. They sucked so much of the countries buying power out of the lower and middle class, that who has extra money to spend to keep buying what they are selling? Big money America, the farmer that overworked his land (the US consumers) until it was barren.

I definitely agree with a lot of people that at&t has a lot of problem with customer service line. I also have same problem that I actually stay on hold and get transfer from one line to the next, and have to explain the same problem to each person that i talk to. I have just got DSL high speed internet with at&t for about one month, and not a week gone by that my so call "high speed internet" lost signal. At the third weeks, it was down for 8 days because they can't find signal. They send out about 4 different techinicians, and got it fix. Two days later is up and down, up and down, up and down like a yoyo. I cannot even stay steady to finish reading an article on the internet.
I WOULD NEVER, EVER RECOMMEND AT&T HIGH SPEED INTERNET TO ANYONE. IF ANY INDIVIDUAL ASK ME, I WILL DEFINITELY TELL THEM, " STAY AWAY FROM AT&T; DO NOT MAKE THE SAME MISTAKE LIKE I DID, PLEASE."
I am stuck on a two year contract with them. what a bummer!

MI AMIGO (A) Y MI PAISANO (A), AT&T DSL ESTE MAL!

My internet high speed with ATT is only 24mps. This is not a satisfactory speed. I am changing,

According to the person I talked to today at AT&T their new slogan is "If you don't like it go someplace else". I'm paraphrasing just a bit there... the actual quote from their tech supervisor was "If we are not meeting your needs, there are many other providers out there to choose from". WTF? At least in the old days they pretended to give a ### about their customers.

Background: We notified AT&T on OCT 10 that we would be moving our office effective Nov 2 and needed our phone lines and Fixed IP DSL moved on that day. Perhaps trying to show us how efficient they are they cut our phone lines at the old location promptly at 8am. Unfortunately it was 8am on Oct 1 and we were left with no phone or Internet the entire last day before the scheduled move.

Phone Lines were up and running at the new location by noon on Friday Nov 2 as scheduled except... oops. Only one of the office lines and the fax line has dial tone. No second line and no dsl. Called 611 and after they mentioned 4 times that there would be a $95 charge if a tech came out and the problem was on our side of the dmarc and I explained 4 times to them that we had no dial tone on the line at the dmarc and that they had just set the lines up the previous day they said they would send a tech out the next day.

Next morning tech shows bright and early. diagnoses a bad card somewhere back at the switching office and assigns a new pair and bingo dial tone. He then checks the dsl line and after going back through his order ticket says there is no dsl order in progress on this line. When we ordered the change back in October we were informed that there may be a few days delay in getting the DSL provisioned at the new location because of our desire to keep the same phone number and IP addresses at the new location. OK, fine, we're moving and getting stuff set up so not too much actual work time lost... Well now it seems that their definition of a few days means 8 to 14 business days.

After calling DSL tech support number and playing pick the menu for 10 minutes and then another 10 waiting for a supervisor of the first tier script reader, it was explained to me that it would take the biggest tel-com company in the world 8 to 14 more days to move our DSL service a mile and a half.(In addition to the three weeks prior to the move heads up we gave them when we ordered the change).

So after all this we are still SOL on the DSL for at least another week and I am once more left all warm and fuzzy by how well we are served by giant corporations who care so greatly for each and every one of us little people.

I've had the same problem with att here in South Carolina.

I was reading your post and thought to myself, self, this is exactly my experience that I have just gone through with AT&T for my residential phone. How hard could it be to get a phone line changed from one location to another, apparently a month and still screwing things up. I would like to mention, I am now a Verizon customer. Never again will I use AT&T for ANYTHING..

I am looking into trying to contact someone above the ###s at the customer service number, because it seems that will be the only way to get anything accomplished. I called several years ago from my mother's phone and canceled her long distance service, at her request. At that point, everything went smoothly, the account was canceled, and she never heard from them again. Then, several weeks ago, she got a card in the mail stating that their records indicate that she is an AT&T Lifeline customer and that, beginning October 1, 2009, a $9.99 "minimum usage charge" would be applied to her account (which had been canceled several years earlier), so if she made calls that totaled less than $9.99, the difference would be added. Not a single long distance call has been made from her home phone for many years so, in other words, beginning October 1, 2009, she could expect to start receiving bills every month charging her $9.99 for absolutely nothing. Since I was the one that had canceled the service for her, she asked me to take care of it for her and sent me a photocopy of the card she had received. On September 24, 2009, I called the toll-free number on the card and the idiocy began. First, I went through three different people...all of them had the same heavy accent, but each had a different, very common American name (personally, I think it was the same person giving me different fake names)...and I got absolutely nowhere. Finally, after begging, pleading, and even screaming, I got to speak to a manager named Pat who, believe it or not, was actually American and actually knew what she was talking about. She checked my mother's phone number and verified that it had, indeed, been canceled several years ago, but she suspected that the problem was caused by some kind of switch at Verizon. She gave me a phone number [protected]) and told me to have my mother call it from her home phone. If Verizon had not done there part when the service was canceled, she would get a recording that said something like "Thank you for being an AT&T customer", but if the problem did not involve Verizon, she would get a different recording that said something like the call could not be completed as dialed. She told me that if my mother got the first recording, we would need to call Verizon technical support and tell them to "check the switch". She then gave me another toll-free number and told me that I should be able to use it to bypass all the customer service idiots and get directly to the managers. After taking care of everything with Verizon, I was to call her back and let her know. She also stated that my mother should NOT receive a bill but, if she did, I should then call her back and she would take care of it. As soon as I hung up from her, I had my mother call the 700 number and she did get the first recording, so I called Verizon. It took a while to go through the channels to get to technical support but, when I did, they knew exactly what I was talking about and took care of it right away. Although they told me to allow 24 hours for it to take effect, my mother got a robo call within less than an hour that verified that it had been done, and then she called the 700 number and got the second recording which provided further verification. At this point, I called AT&T again in order to let Pat know that it had been taken care of, just as I had been instructed. Unfortunately, I never managed to get through to her. In fact, it seemed that I was being passed back and forth between one female and one male, both with heavy Hispanic accents, who provided a different, very American name each time I was "transferred". Finally, the male claimed to be a "supervisor" (though Pat was referred to as a "manager") and said that he would update the record. Since it had become blatantly obvious that I wasn't going to be allowed to speak to anyone else, I simply gave him the information and left it at that, assuming that it didn't really matter because Pat had already verified that the account had been canceled several years before on AT&T's end, and Verizon had now verified that they had done their part. After all, I had already spent 3 hours on the phone that day between AT&T and Verizon, and I was pretty sick of dealing with people that I couldn't even understand. Soooo, fast forward to now. A few days ago, my mother told me that she had received a bill from AT&T. (The funny part was that it was for $14.95 rather than the $9.99 stated on the card she had received.) She mailed a copy of the bill to me so that I could call AT&T yet again and have them take care of it. Yet again, I got to deal with the same two people...one female and one male...who passed me back and forth until the male yet again (calling himself "Nick" this time) claimed to be a supervisor and refused to transfer me to anyone else. After I explained the entire fiasco for the umpteenth time, he said that my mother's account had been created in 1998 and had never been canceled...then he hung up on me. Needless to say, by this time I was livid, so I called back yet again. Of course, I first got the female (calling herself "Betty" this time), who did everything in her power to avoid transferring me to anyone until I started screaming at her and threatening to sue, then she finally transferred me to the male (who had now changed his name to "Clive" and was calling himself a "billing supervisor"). He, of course, reiterated that my mother's account had never been canceled and that she "had" to pay the bill. By this time, I was so angry that there was probably steam coming out of my ears, so I called him a few choice names and hung up on him. That, in turn, led me to the internet in an attempt to find out the names and addresses of AT&T's corporate officials and members of their board of directors. I haven't found that information yet as this was the first site found in my search results but, as soon as I find and verify everything, I will post it here just in case anyone else wants to take the same route.

Did this get resolved. I am in the same situation now. Any pointers will be appreciated.

ATT is scamming customers with long distance billing errors. The send you through hell to try to resove the matter with various people across the world for hours of re-telling the same story. I SIGNED UP FOR A $50 DOLLAR A MONTH PLAN. MY PHONE BILL IS $637 ACCORDING TO att.

Same thing with me. They mailed me my phone and no receipt was in box...only way to get rebate was with receipt so they said . They are a rip off.

i was spose to get a rebate and they told me i will not , i was told i will get a $50.00 rebate , when they told me that i cancled thanks jenny

I am so relieved to read your posts. I have been in AT and T/Dish Network hell since May of 2010. And to fititt23, clearly a) You've never dealt with this company and b) You are missing the point! No one is complaining about TV. Read closer. What we are all complaining about is terrible, fraudulent customer service. AT and T has gotten so big that its giant corporate mentality has lost sight of who they are serving, the customers. Further, this is indicative of a much larger and more important issue which is money and greed and total lack of human concern.

Here's my issue for what it's worth;

I had AT and T for my home, cell and television services, all separate. Then I got this handy offer in the mail that I could bundle all my services together. I did the math and it appeared that this would be more convenient and cost effective. So I called to sign up for U-Verse in May.

When the service man came out to install everything, I was not home. He moved my home phone out of the kitchen and placed it in the living room. I do not want a phone in my living room. Then he told my husband that AT and T has their own television service now and that we would need to cancel Dish Network. Okay...

So on May 1st I began attempting to cancel my Dish Network service. I called on the 2nd, 3rd, 5th...etc. etc. etc. Each time I was put on hold forever, asked a deluge of stupid questions to verify my identity and then basically hassled to NOT cancel my Dish service. I was told, "We cannot help you m'am." "You'll need to cancel with AT and T." Even, "AT and T is ruining our business!" I was questioned about why I was cancelling and so on and so on and so on ad nauseum. I begged them to just cancel my service. I couldn't explain to them the whys or wherefores of AT and T's television service preferences. Finally, an AT and T rep promised he'd take care of it.

So I'm happily paying my exorbitant bills for these great services and a few days ago I get this weird notice that since I refuse to pay my home phone bill I will be placed on toll service. What? I've been paying around $300 a month for my services. So I call AT and T and the nonsense starts all over again.

Apparently, because I did not want my home phone in my living room they moved it back in the kitchen (thank you very much) but forgot to mention that my home phone would no longer be part of my U-Verse bundled service. AND I have an outstanding Dish Network bill of over $300. WHAT? "But I don't have Dish", I explain, "I cancelled that a long time ago." Alas, I am transferred once more to the wonderful hell that is Dish Network. I am told I never cancelled my service and basically will have to pay for this no matter what. I ask for a supervisor and I'm told none are available but someone will "be happy to call you back tomorrow." No call, are we surprised. I call AT and T, more runaround, more useless, unhelpful and condescending pseudo-managers. Back to Dish and so on and so on and so on every day this past week. I have spent probably a total of 6 hours on the phone trying to solve this problem this week with absolutely no resolution. AT and T even has a record of each time I called and was transferred to Dish. Everyone at both companies knows I have U-Verse, that I do not have working Dish Network and that I've called repeatedly to cancel my Dish service but since they have "No notes on my account, " too bad for me. I will either pay the bill for the service I have not used since April, or I will be reported to the credit bureaus.

I am demoralized, insensed and infuriated! I want help and don't know where to go. Does anyone know where consumers go for legal counsel against big corporations?

I have had enough! I've been a loyal AT and T customer since I've had a cell phone and I cannot believe the way I've been treated. This is totally 100% their fault. When they invented U-Verse and their own television network they should have taken care of getting their customers switched over. Obviously, no customer would knowingly pay for two television services and only use one! Duh!

Ok, Seriously you all need to calm down.. Its TV.. Its not the end of the world. There is a lot more serious things in the world that you should care about.. If you hate the service, cancel it and move on.. They make you pay a cancellation fee, oh well, move on with life.. Its a lesson learned. Just remember, its just TV!

i agree with the above and have had many problems with att and dish network ..starting with my bill anything from $120 a month to $190 a month and i dont even have any movie channels, but it gets better 2 weeks ago dish shut of my service one night so we called them got told it was att that shut the service off .so we called them got the problem resolved and was told that billing messed up. then last week had the same problem but with the phone getting shut off when it shouldnt have been cut off .then today (1-12-08)it happend again first with the phone at 830 am took 2 hours to fix the problem then 12 hours later dish went and shut off the satalite and its know 1030 pm and the problem is still not fixed and im still on hold waiting to speak with some idiot from dish network (55 minutes so far )so yes i think that the bosses at both companies need to be shot in the head for not giving a ### about thier customers and they might want to read some of the complaints about the company they work for

Contract company for AT & T/dish came to my home to explain what a great deal this was. I explained if set this up do not change plan because the phone is inm my mothers name and she has a lower rate. No problem. Asked what it would cost for dsl and dish and states it would be around 115.00 plus I would receive a Visa Card for 375.00 to use as I wanted.
So I set it up and was schedule for dish to come on 07-19-2008 to set me up with dish.
When dish came to my house, the first thing I asked the gentleman before you set me up that I do not want a contract with dish and he showed me the form. On that form inital to disagree terms or 24 months. So after he set me up then I inital decline aggreetment.
Oh this gets even better. Received bill from bell south for 78.00 showed dsl but not dish so I figure it would come out next month witch was under my mother's phone number. Then got another bill from AT & T for 179.57 under another phone line. So I contact sales rep explained the problem because of 2 lines. So he contact every dept to get change under my mothers phone line with a 3-way conversation and brought my bill to 59.82 well I thought was great and wanted to let his supervisor know.
Then receive another AT & T bill for 142.06 and the billing date for [protected]. So I called again on [protected] & asked to speak to supervisor why I recieved another bill and the 142.06 would be credit on [protected] and explained payment due [protected]. So I wanted to know because the payment due [protected] & was placed on hold and ? lost connection.
So it was time to pay my bill so I went on line to what my payment was and it was for 155.50 under my mothers phone # & guess what as I said previously above do not touch my mother bill. Well they did, set it up under complete choice for 56.10 which what had service my mother does not use. So I contacted bell south [protected] and explained what happen. So person brought the bill to a 2 pack service which included caller id, call waiting, long distance, internet dsl and dish for roughly around104.82. Then thought this would be fine. Well it was wrong waited a while and now my bill was for 50.03. Could not
figure why but I paid my bill.
[protected] Now he is the big one received a statement from dish for 129.64 almost had a heart attack. Just remember I have to call this company when I get home after work around 5:30 and I start calling So I called AT T sales representive explained from the beginning so they transferred me to customer service retention. So I explained to this person from the very beginning everything that I have been thru so hold on and then next thing happened outside operator came and if you would like to make phone call.
Then turned around and contact dish customer service told why I received a bill from dish because it was not bundle anymore. so I asked who did this and states it was AT & T. Then I asked to speak to a supervisor and when he returned back to the phone that she stated I need to contact AT & T so supervisor would not speak to me.
So I contact dish again & the customer service representative then switch me to account specialist and told her that I want to cancel dish and she stated since I cancelled I would have to pay 200.00 because I signed a contract and stated I did not and she will send it to me and next thing there was no more converstion it I lost her or she lost me.
So I called back again and every one that they aplogize for the problem I was having. So the next person I talked to that I want to cancel well she offered at 28.45 credit to not cancel told them know and she switch me to account specialist and when that person came I told them I would like to speak to a supervisor so they wanted to know the problem to let the supervisor know and was placed on hold. Guess what transferred me to supervisor and lost connection so I called back 3 more times and never spoke to a supervisor.

But also I went a chat line on 07-21-2008 to asked general questions regarding these services and they need account information and we chatted back & forth. So I finally asked to speak to supervisor and she states that she was trying to help me. So I continued back and forth and finally stated How hard is it for me to speak to a supervisor she then stated it isn't hard, no need to be rudd and I printed the chat line. So she told her supervisor the problem and she will call you in a few minutes. Well I am still waiting.

This has been the worst experience with a company that I ever had. No one seems to take the responsbility.
I know this story is long but I wanted everyone to know. The sad thing is that you can not reach the vice president for AT & T to let them know what is going.

I just had to deal with these guys yesterday. I signed up with them on February 14th. I talked to the guy on the phone and he said my total bill for internet/phone/digital cable would be 126.00. I was like great. I got home last night and my bill was 177.00. I called and got some guy laughing on the other end of the phone about my bill being 50 dollars more. He said that this is what the bill is supposed to be and that I shouldn't argue with him about it or he will add on the last 2 months they didn't have it on there. I said you know what, cancel everything right now. He was like "what?". Cancel it all. I got transferred over to a lady who tried to say they would take 20 dollars off a month for me to stay. I'm like, Let me get this straight. You guys quoted me wrong, uped my bill 50 bucks and want to take just 20 bucks off? You're still making 30 dollars more a month than what you quoted me. Screw that company. I will be reporting them, that is for sure.

I totally agree. We had dish network installed and it wasn't complete. we could only get one tv working in the house. called for a dish repair technician. never showed up. never called. even though the notes said he did. which is b.s. otherwise i would have seen a missed call.
rescheduled for another appt. they sent out a subcontractor who couldn't get on the Marine Corp Base. got rescheduled the very next day. spoke and confirmed to some supervisor that morning that it would be an internal dish network employee. time slot was 8-12pm. 12 pm came and went. nothing. no call. nothing.
so i called the # again. turns out they sent another subcontractor instead. couldn't get on base of course. called at&t back and made me hold for 22 mins for a supervisor. this time it was a male supervisor. i asked him why i was told it was going to be an internal employee then i find out it's a subcontractor instead. he says to me "what do you want me to tell you differently?" and hangs up on me. that's one ###ing ### that needs to lose his job. i hope he gets his.
so needless to say after 11 days, i cancelled my service with dish network the same day. i hope at&t goes under and all those ###s lose their ###ing jobs. they can all go to hell.

AT&T is the rudest, most disrespectful company I have ever had the non-pleasure of dealing with. Furthermore, their quotes are ALWAYS incorrect. They get you signed up, and stick you with inflated bills.

I wish that AT&T would go under, and every one of those ###s would lose their job.

I have the same complaint but with slightly different charges. I felt I was lied to and get a different story, depending on whom I speak with regarding my bill on any given day. I just contacted and notified AT&T Dish that I would file a complaint next week with the Public Utilities Commission. Please do the same.

I am writing to complain Cingular wireless conflicting message regarding my contract term and the way they handle this. Here is what happened

1. In early May, 1995, I migrated my wireless service from AT&T to cingular wireless, I paid activation fee and some discounted fee for the cell phone.

2. In end May, 1996, I lost my cell phone. And then I called Cingular wireless and asked how much it would cost for a replacement cell phone. The representative told me it would be around $100. That sounded too expensive to me. I then asked what my contract length was. He said that it was one year. So he confirmed to me that I have finished my contract and I was free to go to other wireless company. I remember that he also said something like "This is weird, usually people have two year contract, but yours is one year". I just thought maybe because I paid activation fee so my contract is one year less.

3. I then transferred my service to sti mobile and ported my number in early June, 1996.

4. I received bill charged me $150 termination fee from Cingular in June, 1996

5. I called them immediately and asked why I was charged $150. The representative said that I had 2 year contract so it was early termination. I argued that only a few week ago, you representative told me that it was one year contract and I was assured that I could cancel the service without penalty. She said that it was not the case. I asked for:

1) If there was record for the conversation between me and that representative a few weeks earlier. The answer was NO. And I did not remember that representative name.

2) And I then asked if there was a signed contract stating that I had two year contract. The answer was still NO.

3) And I then asked if there was a record for the phone conversation a year ago indicating that I was told that it was a two year contract. The answer was again NO.

6. The whole thing was so confusing and I could not prove myself as they did not have phone record. And they could not prove I had two year contract either. To me it seems that they suddenly change my contract term from 1 year to 2 year at some point. It did not seem right and it was so cheating! So I refused to pay and then they reported to collecting agency and hence it affects my credit. It is really not fair that they just reported the whole thing against me and I have no where to explain myself.

Any help to handle this is appreciated.

Thanks
Fayu Li

On 10-07-2006 We canceled our wireless account (Prestige Hair Design)[protected] and [protected] and got new numbers with an upgraded phone on line. We did a new contract that they told us we had to take new numbers, which was okay. The representative told my daughter that he would turn off the old numbers and we wouldn't be billed for the remainder of the time, since we wouldn't be using it. We thought everything was okay until we received a bill (Prestige Hair Design) for over $98.00. When I called 11-30-2006, I was told that we had to pay this and that they would not honor what we had been told by the representative on 10-07-2006. Does your Company care about the lies that are told to people or are they only concerned in making a buck? I feel that we were wronged and how can we ever trust Cingular Wireless if you don't stand by your word or what the representatives that handle your accounts tell costumers? I feel that we have been a good customer and would like to stay that way. I don't feel that anyone should have to pay for something they aren't using. I would like a response and I also know that my bill was never $98.00 or more. I wasn't like we stopped using your service, we had renewed a contract and got new phones.
Thank you in advance,
Joyce and Don Justice

Cingular Wireless - Faulty cell phone (I did purchase the insurance which was useless).

I recently called for assistance with a broken cell phone. I have been a customer since July. I explained the nature of the broken piece and after being transferred about 7 times and being told oops sorry this isn't my job, I got the warranty department. The warranty department said oh I will let you send the phone back and we might even send you another one, but if we think this is your fault, "you broke it" then we can send you a bill for the repair or the cost of a new phone. I have had multiple problems with the phone since the 30 day review period, and once they replaced the charger, (but the subsequent issues were never resolved including not stocking styluses for certain phones in the store so you have to go out and find one that will work.)

I said why put me through this, let me come in and buy a new phone and just sign a new two year contract and they said sure, you can do that at FULL retail cost of any new phone.

The point being that full retail was trip the cost of any deal they are offering to new customers. I then was transferred to customer service after explaining that I didn't want to be phone less for 5 to 7 BUSINESS days, and asked them to help me. After a heated debate and much frustration I got the agent to ask his supervisor to speak to me and the agent came back again stating that he could offer me a phone at 359.00 that is being offered in the store at 150.00.

On top of it I have been emailing and emailing about my rebate that they claim they mailed me and I never received and no one answers the emails or even makes a phone call to assist you.

After not getting anywhere with this, I transferred my service to T Mobile who if your phone breaks you send it out and they send you a replacement immediately.

And you can upgrade your agreement mid stream at any time with no hassles. I am so upset and angry that a company of this size is so misleading to the public and so non consumer friendly that I have asked other people there experiences and found out that they are having the same really bad customer service issues with Cingular for all sorts of reasons.

I also found out that someone who wanted to change his service to another carrier was told by Cingular that they would have to pay a termination fee for each family line. Amounting to about 775.00.

Of course the person didn't switch and there was no recourse with Cingular to sort it out. I would am spreading the word about this because I am now facing a termination fee and loss of my security deposit. On top of my already charged bill for may and the month is not even over yet.

Maryella.

This was sent to Cingular by me, on 10/28/06, due to horrific service, poor customer care, and exorbitant charges. The addresses are all public information available on Hoovers.com. I would appreciate it being posted as both a complaint and a resource for people wishing to complain. Thank you.

To:

Cingular Wireless LLC
Glenridge Highlands Two 5565
Genridge Connector, Atlanta, GA., 30342

CC: Chairman Rayford Wilkins
President/CEO Stanley Stigman
COO Ralph de la Viga

AT&T Inc.
175 E. Houston
San Antonio, TX., 78205

CC: Chairman/ CEO Edward E. Whiteacre Jr.
SEVP, Bus. Dev. James W. Callaway
COO/ Director Randall L. Stephenson
Bell South Corp.
1155 Peachtree St. NE
Atlanta, GA., 30309

CC: Chairman/ President/ CEO F. Duane Ackerman
President/ COO/ Director Mark L. Fedler
CFO W. Patrick Shannon

Dear Sirs:

I would like to inform you of my experience with Cingular Wireless. First, a little background on my account. I am a former AT&T Wireless subscriber. I have been with the service for over 10 years. When I first signed up, my AT&T service was flawless. I could receive and make call from any location, never had a single dropped call, and always received superior customer service. At the time, I recommended AT&T service to everyone I knew. My parents and entire family signed up for it based on what a great experience I had. I have two accounts with you, one a GSM, and one a TDMA (which happens to be the only phone that always works right).

Then, Cingular Wireless purchased the service. It has never been the same since.

Since that fateful day, sometime back in 2004, when by my poor luck Cingular acquired AT&T, I have had at least one dropped call per day, generally more like 4 or 5. I have experienced being unable to get service in my own house, particularly on my GSM phone. The speech quality is poor. I’ve experienced at least 2 occasions when I had an emergency and suddenly Cingular’s service was down and I was unable to make calls for home. Luckily, no one died. I’ve made call after call to Cingular and I always get the same run around- the service is being worked on, blah, blah, blah. I happen to know, since I am a part of it, that there is a class action lawsuit against your company for just such dropped calls and unavailable service. More bars in more places my ###. I can’t even get two bars in my bathroom. I could probably wrap my phone in tinfoil to get better reception. This happens on both the TDMA and GSM phone, by the way, with the GSM phone being by far the worst – everyone I know with your GSM service has said it’s horrible. The TDMA one is the only reliable one, which brings me to my next point.

A brand new $4.99 charge every month for having a TDMA/ Analog phone. Penalizing customers with old phones using the “old”service, when 80% of the country still has analog.

I don’t make millions of dollars as the CEO of a company with stock options. I can’t afford to upgrade my phone. No one has ever offered me a “free” phone with a service upgrade (which of course, would be far less minutes for far more money, since I only pay $29.99 on one phone now and get 800 minutes under my contract). I can’t even afford to upgrade my service. I don’t make much money. But yet, I’ve stuck with Cingular, even through all the problems, and transitions, and never once considered going to another company.

Until now.

I saw the $4.99 charge on the bill I just received in the mail. I called customer service to ask about it. I was told it was on my July bill. Well, I certainly never saw any notification on my July bill, and I would think that it would have been sent separately in order to ensure that people did not overlook the so-called “notification”. Honestly, I wouldn’t even be writing to you right now if your customer service department had done one simple thing. Credit the $4.99 for this month to give me a chance to either look for an affordable upgrade or to cancel my service. However, they did nothing.

The only thing I got was a bunch of runaround and a “we can’t do anything about it”. I’m sorry but that is BS. How much does it take to get a $4.99 credit? I got a $10 credit, TWICE, simply because my voicemail went down, and I didn’t even ask for it. I asked to speak with a supervisor this time, whom I had to ask for 3 TIMES before the rep would give me one, and I got the same rhetoric of “we can’t do anything”. I said “you mean to tell me that you can’t give me a $4.99 credit for a charge I never received notice of, when I have TWO ACCOUNTS with you that I spend almost $100 per month on, have been with you for almost 10 years, and my whole family is on Cingular? You can’t give me a simple credit on one phone for one month based on the fact that you are going to lose a customer if you don’t?”

They said “NO”.

I have to tell you, based on that no, you have now lost an entire family of customers. I am distressed and upset. I had more faith in Cingular than that. I thought that once AT&T took back controlling interest, problems would no longer be common.

I was wrong.

I am currently in the process of looking for new service. Within the next two weeks, unless I receive that simple $4.99 credit from Cingular, I will be canceling service on both phones. I really don’t think a $4.99 credit is too much to ask for simple one month period. I will also be posting this letter to the Better Business Bureau as well as several websites that deal with consumer complaints. I will also pass a copy along to the group that is heading the class action lawsuit, as I am sure they would be interested to know how shoddily longtime customers are being treated by the wireless service “with the fewest dropped calls”. Fewest dropped calls- ha! Unless you own the “independent” market research company that did the surveys, I have no idea where you got your information. Consumer Reports even rated Cingular the worst of the major cell carriers, TWICE- two years in a row. It’s a sad day when a once proud phone giant reels in new customers through advertising lies, and exiles old ones by forcing them to pay for new services that don’t work or be penalized for trying to stick with old ones that do.

Sign me,

A new Verizon Wireless / T-Mobile/ Sprint Customer

Justine

I called Cingular to change my monthly billing from the $59.00 to the $39.00 plan since I never use all my minutes and had over 1200 rollover minutes stored up. I was informed that I would lose all but 400 of my rollover minutes because of a new rule that went into effect October, 2006. I was planning to have the rollover minutes augment my new $39.00 plan. I was told by the sales person at Cingular when I signed up for their service that I could change to a lower monthly rate after I had saved enough rollover minutes. This is clearly a case of false advertising and the new rules should apply to customers who sign on after the new rules take affect and not to those who signed on prior to these new rules. How can we take these criminals to task? Why can these companies to get away with this type of fraud. Something concrete should be done about this or else there will be many like me joining the list.

I sent my 14 year old granddaughter a phone so we could send pictures to each other and stay in touch.She ended up with a $1000 phone bill in one month and doesnt even know how it happened. She is devastated that her single working Mom has to pay this bill and is now looking for a job. She would never have intentionally caused her Mom such a hardship. She doesn't really know how this happened, something about internet pictures, she thinks. Cingular has offered no help to her Mom with credits or anything for this devastating bill.How often is this happening to people and how can it be avoided?Where are the safeguards to prevent these huge bills and what are the wireless companies doing to help their customers?Or are they just taking advantage of their customers and their ignorance of how these huge bills occur?

I am like a lot of you on here in the respect that I have spent the last 3wks. Going round and round with the worse customer service dept. of ANY company I have ever dealt with. I had issues with a rebate that I had not received since the end of Jan.08 for $100. I also was charged to reactivation fees for two phones for a mis-communications error between depts. that they even admitted to doing. All the cost. Service reps. and so-called managers. were the most rude and obnoxious folks I have ever encountered. I made numerous attempts to ask for their assistance but they didn't care and said there is nothing they can do to help me out and if I cancel I would be charged $150 for early termination. After reading this board my experience seemed all too familiar. I did some research and located the companies "Headquarters". Finally after getting the phone number I was able to get a "nice, friendly, and caring" individual. I asked to speak to the President's secretary. I was immediately helped by a lady named Sharon. She was SOOOO helpful. She immediately credited my account the $100 for the rebates and credit me the 2 re-connect fees. I only had to explain the situation one time and she never questioned me or my integrity. I commend her for her professionalism and assistance. The cust. Service dept. could and needs some lessons from Sharon. Here is the corporate number if anyone else is getting the run around like me. 404-236-**** and ask to speak to the Presidents secretary.

Trying to figure out why I'm still being charged for a subscription i cancelled months ago. just got a message that i got renewed again, and i don't and haven't used the services since i canceled.

well when you send pictures and recieve pictures on your phone it can use data same thing with text messages. But yes companies should let customers be aware of how can you be charged for such things. Thats why its important to have a data plan on phones.

Did you or her mother sit down with this 14-year-old child and explain to her what is and is not included on the phone's plan? So that she would know what she can do with it and what she can't?
If the answer is yes, then it is her fault, and she needs to learn responsibility. She should do as much babysitting, etc. as possible for as long as it takes her to repay this bill. It is not Cingular's responsibility to teach her, it's her family's responsibility.

If the answer is no, then it is entirely the fault of you or her mother, whichever of you decided you couldn't be bothered to be sure she knew what she could use the phone for. Why should Cingular "help her with credits"?

There are safeguards, you just want to blame the phone company for something they had no control over. Stand up and take responsibility for your own actions, or lack thereof. And if it was you who didn't bother telling the girl what was on the plan, you'd better hope her mother speaks to you again someday. But I wouldn't bet on it.

I received an advertisement in the mail from AT&T Consumer Services which offered unlimited local and long distance for $45 per month and AT&T High Speed Internet for $19.95 per month. The offer also promised a $50 rebate for local and long distance service and a $50 rebate for internet service. I ordered the phone service plus in-line repair plan and AT&T High Speed Internet Pro which were installed on March 3, 2008.

I called countless times concerning the rewards to no avail and finally wrote them a letter including a copy of the offer. They responded to the letter by leaving a message on my voice mail telling me to call the same reward center I had already been calling! During my last call on July 21 I was promised both rebates in 3-4 weeks. This week I received information in the mail telling me to log on to the reward center. There was a reward of $50 for the Internet Service, which will not be mailed to me until September 12. There is still no information on how to claim my reward for the phone service!

Also, the monthly phone service should be $50 per month is over $65 each month after the addition of all the surcharges, fees and taxes. My bill for phone, internet and wireless services is over $130.00 per month!

Ok…why do you sound so surprised? You almost sound shocked! Welcome to the NEW AT&T!

As I’ve said before, in their bottom line…they count on the fact that the customer will get the runaround and FINALLY give up on the rebates. I once asked…”why don’t we just give the customer the rebate automatically on their bill after 90 days?” Response: “Because statistically, only 15 to 25 percent of rebates are actually ever paid out on rebates that the customer has to follow-up on themselves.” To add to that, I had a manager tell me…”within the 90 days the customer has already called in and hopefully, has been changed to another package and that new package no longer qualifies them for the rebate…”. Oh yeah…no one ever told you if you change the services during the rebate processing time, you won’t get the rebate! Genius isn’t it!

Also, when you took the service…I can sure as hell guarantee that the rep said “all these services are only going to be $45 per month…plus fee and taxes…”. The customer only hears what they want to hear…and then they pass out when they get the bill for three times more than what they “heard”. Of course, that is IF the rep ever mentioned that last part at all.

1) People…people…people…always…always start with the basic service and go from there. In some states, it cheaper to add to the basic service, in others, the basic service is almost $20 and it’s cheaper to go with a package from the get start.

2) To whatever service you do get, add $8-9 in federal charges and another $10 in taxes and that doesn’t include the taxes that you’re going to pay on your long distance calls.

3) Don’t take a service because of a rebate you may never get and when you do, it’s been so long and such a hassle, that it didn’t make a difference anyway.

4) DSL Lite is crap! The company knows that but is federally required to offer a cheaper high speed internet service to their customers. Also, you get no rebates with the dsl lite but you need the same equipment for dsl lite that you would need for the other dsl’s. Again, it’s to the company’s benefit that you get dsl lite (no rebate at all to worry about) and realize it crap and then upgrade.

As always, this information I’ve provided is completely FREE and I’ve told you nothing here that you couldn’t have found with a little research. Good Luck!

I hate AT&T with a passion. I moved out of state to an area they don't provide, so obviously I cancelled my service with them. They explained that I would need to pay off my previous balance in full. Done. Next month, I find out that they not only charged my credit card, they charged my boyfriend's credit card from the online bill pay. We experienced the same run around, the same routine of explaining the situation to multiple, clueless operators, and still no resolve. In fact, now AT&T is claiming that I owe them approximately $40 and now have a collections agency after me. I have responded with a letter, proof that they charged me twice, and demanded that AT&T review this rebuttal. After reading all the complaints on here, I doubt this issue will ever be resolved.

I have had a similar experience with Cingular wireless. This is a complete rip-off. I call Cingular 3 times and they assure me that this service had been canceled. But it keeps showing up on my bill month after month after month. The funny thing is that I had requested a block on all such services for this account and I was assured that the block was active. However Cingular conveniently avoided telling me that they cannot block these so called “third party” charges. I have just spent the entire morning trying to clear up the issue Cingular. Let’s up hope by God’s grace we do not see these changes next month.

The number of M-Qube is junk and not very help full.

This living lean is stealing money out of my checking account and i keep recieving nsv at 38.00 at a time. I am single and on a fixed income and at this point i may have to close my account and take the chance of distroying my credit and possibly going to jail because i don't have the money to cover the usv and the money this company has taken from me.Why is this happening ? how can it be fixed?...HELP

Who would hack into your cingular account to add services to your plan? That's not identity theft... thats just stupid.

So put a password on the account. They can't do anything to your account if it has a password without knowing the password.

While in the hospital for a week, I purchased a Month of service from ATT WorldNet. I used their dial-up for four days; however, agreed to pay for the month as that was how they billed. I paid $20.00 for unlimited access with local access. When I was released and got home and I canceled the subscription and figured I would see a $20.00 charge on my credit card account. However, today I see a charge for $233 on my credit card and I called ATT immediately. I talk with the first representative and she could not understand a word I was saying and ended up just hanging up after becoming frustrated she could not speak English. I call a second time and get a women who said she could not help me as I did not know the email and password for the account (remembering I used it in the hospital for 4 days for college and canceled it after being released). I asked if I could use my CC number or billing address to access the account and she says no. I explained the situation and said I needed help with this ASAP, she went silent and would not say a word. I kept saying hello... hello... and she would say yes... and then say nothing more. Finally after 15 minutes of her silence I demanded to speak with a supervisor who could access my account. In return, I held for 15 and finally the phone started to ring on the other end - it did that for 10 minutes before I hung up. I then called back and was put on hold once again this time the person did not speak English and could not understand a word I was saying. I said please can I speak with a supervisor, he said someone would call me back in 72 hours. I said I would not wait 72 hours and wanted to speak to someone now! After remaining persistent and pointing out he really didn't understand my problem, I was forwarded to a supervisor (so I was told). I explained to the supervisor my situation and he gained access into the account. He told me the charges were due to my use of their 888 number (10c minute). I said I bought unlimited hours and did not use a 888 number as I picked out local access numbers. He said "I am sorry". I said sorry for what, he said "I am sorry there is nothing I can do". I said I wanted my money back. He kept saying I used an 888 number for four days in the hospital. I said why would I pay 10c a minute when I just purchased unlimited minutes and had three local access numbers. He said "login in and see what number the modem uses". I said that I deleted the account from my modem after I canceled the account - I had cable at home and had no need for my modem. He said "opps... we can't help you. Since you can not login using the modem we will not credit you - I am sorry". I told him if he could not help me to give me the number of the person above him, he refused! He said there was no person above him and there was no one else I could speak too. It turns out they have no complaint department and supervisors looking over their customer service department. He finally hung up on me after I kept repeating that this matter was not resolved and I was not satisfied with the call. I can't believe this company, they care nothing for their customers and the clincher is I have my cell phone account through them. I am not sure what to do. I have never dealt with a company that did not have a customer service supervisor or a complaint department. I have other account I am thinking about closing with your company including a 2 year cell contract.

i was sent 2 ggw videos without purchasing. dum dum's