AT&T
Reviews and Complaints

I have had nothing but trouble with AT&T Uverse. In November 2011 I decided to bundle my cell phone, internet and uverse together. Boy what a BIG mistake. The customer service representative did not bother to tell me that I had to pay 3-months in advance for my cell phone. So between December 2011 - March 2012 I have paid over $1, 600.00 to AT&T for charges they say I owed. One month my bill was $654.00 - that is more than my house note. In June 2012 I decided to cancel my service with them for good. I sent the equipment back to them and requested that they send me a final bill. No bill was ever received, but they did zap my checking and overdrew me with the bank for $432.64. You can talk to 50 different people in that company and you get 50 different answers regarding the same question. They have really gotten "too big" for their britches.

That is absurd, clearly you are not the only one. Many people are finally complaining about AT&T and their ridiculous fees, especially on the data plans. Did you know that independent researchers claim that AT&T routinely overstates data usage by 7-14%, and in some cases up to 300% on users iPhone and iPad data plans. That would mean that if an iPhone user downloads a 50KB website, AT&T’s bill would overstate the traffic as 53.5KB (a 7% overcharge) to as much as 150KB (a 300% overcharge).

You should check out this article from Scam Book: http://www.scambook.com/blog/2011/06/is-att-over-charging-you/

Also I recommend that you visit their website and file a complaint, scam book has their own legal team which is readily available to assist victims of consumer deception by filing class action lawsuits on their behalf. The law suits are actually dependent on how many people filed complaints, if there are enough people to pursue the case you could have a chance of retrieving your refund.

Good Luck.

dsl service went out several days ago called att they ran line checks said no problems had me do several checks inside my home still no dsl service got call that evening from att said they would have tech out next day and check out and if problem inside home there would charge for repair if outside of home there would be no charge tech came out checked he said problem on there end and several other homes same problem he would call and let us no what he found never got a call . saturday called att about dsl problem they passed me around to several techs telling me to try several things to try . after 4 hours of waisted time that if i would pay a fee that there tech 3 would fix the problem. spoke with manager because i did not agree with paying fee he hung phone up on me . maybe att has to much business to were they can can do as they please .

Hi, I am customer of ATT DSL service since March 2008.

I had account ( A ) with ATT for Internet DSL from March 2008 till Oct 2008 in Brenham. then I moved to Houston in Oct 2008 and requested for DSL Internet Service and they asked me to disconnect my account A
so I did and they told me that technician will come to your new apt to enable the account [ B ] but he never came to my new apt

then I moved to another apt in same community in Nov 08 and requested to ATT Uverse. Technician Came and installed it. No one talked about account [ B].

I had ATT uverse till Dec 08.

Then I moved to another apt in same community and requested to disconnect my att uverse and provide me att dsl service. So they disconnected my att Uverse and enabled the DSL service account [C]

Since then I am using account [C] and paying my bills regular.

Last Month Feb 2010, I got the notice from Collection company to pay the pending bill for att dsl service Account A [ Oct 2008- April 2009] I told them that I never used that service so they asked me to call att.

I called att and told the complete story. Customer Representative told me that they will adjust the charges.
After two weeks, when I called backed to att to check the status, they told me that charges adjusted [ Only $29] but still have due of $248 and need to call collection company again.

What are the options for me? Why I have to pay for service which I never used? Please Help!

If you ever used your internet or any apps that require internet use this is why you were over billed... or simply because they felt like it. AT&T routinely overstates data usage by 7-14%, and in some cases up to 300% on users iPhone and iPad data plans. That would mean that if an iPhone user downloads a 50KB website, AT&T’s bill would overstate the traffic as 53.5KB (a 7% overcharge) to as much as 150KB (a 300% overcharge).

If all the AT&T users who were over charged on their bill united and spoke out against this unfair and deceptive business practice you would get your money refunded. The best advice I can give you is to file a complaint on scam book. It look like there might be a class action suit filed, but it is not definite. Also check out this article that scam book published, it is about their data plans.

Reference Article: http://www.scambook.com/blog/2011/06/is-att-over-charging-you/
File Complaint: https://www.scambook.com/report/submit

Good Luck.

I have also been charged for equipment that I returned. I returned my UVERSE Modem through USPS, and have tracking information with proof of delivery. I have called three times, and suffered through one chat session, and am still waiting on a refund, amid threats of collection on the account. the first time I called, I was told that the tracking information was verified and the charge would be reversed. The second time I called, I was told only a portion of the charge could be refunded and the rep was unable to explain other than I still had to pay the taxes, which did not equal the difference. I asked to speak with a supervisor and was told I did not need to speak to anyone else. When I insisted I wanted to talk to her supervisor, she hung up on me. For about 10 minutes, the account showed online that there was no payment due, and then the balance appeared again. The third time I called, the rep acknowledged that the second rep cancelled the case, so she reopened it. The chat session, all they did is apologize, and promise to look into it and let me know. I will see if I get a credit, but it seems unlikely. I'm preparing to file a claim with their dispute resolution service. I have tracking number (the tracking label ATT provided), and still can't get a credit for the returned equipment.

I also returned their Uverse modem through a UPS outlet and I made the mistake of not requesting a tracking number. Long story short, ATT claimed they never received it and charged me $100 for something that I returned, it's no longer in my possession. I had to pay and I will never forget what scam artists they are. DISHONEST all the way around, beware of At&t

Right now I am in a contract with Direct Tv.I am considering U-verse...this makes me hesitate.I did have Dish net-work for 2yrs.when I discontinoed my contact they sent me a box specifying what they needed back.The receiver and a part off the dish.no problem account closed.They wanted to know why I was leaving.I said you didnt give me the free DVR and you charged me for my local stations.Plus your maitenance fee is ridiculous.Ya! when you discontinue service with either of these companies your going to get stuck with a charge for something.They can afford to loose your service...customer satisfaction is not a goal with them...DID you like their programing and was it reasonable with the DVR an service contract?

I needed long distance service and contacted AT&T approximately three months ago to inquire about adding long distance service to my current flat rate service. The representative I spoke with stated that the best thing for me would be to switch both telephone and internet to U-verse, and the total fee would be $62.00 per month, which I had been paying for just flat rate telephone and DSL internet service. It has been a nightmare ever since because of installation charges totalling $149.00 for Internet and, now, because I switched back to flat rate AT&T, an installation charge of $125.00. Because I had never been told about these additional charges by the AT&T representative and the technicians who came out to make the changes, I contacted both AT&T and AT&T U-verse, disputing the installation charges. AT&T U-verse is working on hopefully resolving the problem of the $149.00 installation charge, but AT&T said I consented to installation of jacks in my home, and therefore was obligated to pay the $125.00 installation charge. The technician, without saying anything to me, went ahead and screwed a box into my wall, and although I may have consented to the installation of a jack, he did not mention a charge for this service. The AT&T representative I spoke with this morning will not honor my request to remove the $125.00 charge which the technician never mentioned.
AT&

U verse always freezes while watching tv. If you have sound equipment that mutes on lost or weak signal, the sound will mute continually. They come to your home and change a cable, and the problem persists. It's a poor choice over satellite or cable. They also monitor your veiwing habits, and move channels you watch regularly to a higher tier. If you want to watch these it will cost you considerably more to do so.

MAY 26, 2011

RE: [protected]-1800

To Whom It May Concern:

I am writing this letter to express my great disappointment with the service that I have received from AT&T regarding my order for internet service at my residence.

At the beginning of March I called to order new internet service for 3048 Center Avenue in Fort Lauderdale, Florida 33308 and cancel my existing service of phone and internet at 4061 NE 14th in Oakland Park, Florida [protected]). I stated to the person that answered the phone, after I had chosen DISCONNECT as the option, that I wished to disconnect my service and open up a new account but she told me that it would be much easier for me and quicker if I just transferred my service and did not disconnect it. She assured me that the line was set up for Internet and that the person that had lived in this location before me had it and it was just turned off so it was just a matter of getting someone out there to turn it back on. That was far from true as it turns out when she transferred the account she inputted it as a Business Account. A few days later I received the Modem and other equipment. When I called a few days later I was told there was no such account in the Residential Phone area. I then spent hours each day trying to resolve the issue. Finally, I got someone that did some research and found that the account was set up as a business account and that is why I was not able to get any answers regarding this. I was also told that it was not just Internet but also phone service that I had gotten and the number was [protected]. I explained that I only wanted Internet service and her suggestion was to cancel that order and start a new one as a Residential account. That new number was going to be [protected]. I was told at this point it would be another 2 weeks until someone could come out to turn on the Internet service line for me. I came home one day about a week later and saw an AT&T technician on the pole outside my house and he told me there was some problem with the line that goes to the box down the street and he would have to put in a service order to resolve this issue. I asked him how long this might take and he said he would try to get someone out the next day. After 3 days I called customer service and was told there was no such order on my file and they did not know why someone would tell me that there was a problem with the line. Also I was told at that point that there had never been internet service at this location in the past or phone service and she did not know why the person that had originally taken my order would tell me there was. I was then asked for an alternate contact number in case I got disconnected. Well 2 minutes later as I was put on hold the phone disconnected. Nobody called me back so I went through the whole process again of calling and talking with someone.

I have to say I have spent so many hours inputting my phone number just to have a customer rep ask me for the number again. Then I get asked for my address, my first and last name and then the last 4 digits of my Social Security Number. I can’t believe that there is no way for me to talk to someone that I have already explained everything to. No last names can be given, no extensions are available. No locations as to where the Rep is located are allowed for Security Reasons. I think that is so unfair that your company can ask me for all my personal information but I am not allowed to even know who I am talking with.

Well back to my experience with your company. After this last time of talking to another Rep I was told that the line needed to be “Trunked”. Since I do not work for a phone company I did not know what that was nor do I to this day. I asked the Rep if she could help me get the Internet hooked up and again I was given another date. That day came and went. So now we are into April. All of March has gone by and we are into April. I was given another date in the middle of April. Again that day came and went and nobody came, nobody called, nothing. I then received another package from your company with additional filters and equipment. I called again and talked to what now has to be the 30th person regarding hooking up 1 internet line. At this point I explained to them my dissatisfaction of the whole process and explained that I did not want to go forward with AT&T and instead would go with Comcast as I could have that set up in one day. I also stated how I had been a customer with your company for over 35 years and that I was so disappointed that a Communication Giant such as yourselves are not very good at communicating with customers. At that point I was asked what it would take to keep me as a customer and make me happy. I said that I would love to have a jack moved in the house next to where I wanted to have the computer set up. I was told that they would install a jack for me at no charge when they came to figure out the internet line. I asked the Rep is she had the authority to do this and she assured me she could. At that point I was feeling satisfied with the solution even though it had been so long in coming. I was told that the person would be at my house on April 25, 2011 between the hours of 7:00am and 12:00 noon. I waited home all day and at 12:30 pm I again called a customer Rep and was told that my appointment was confirmed for before noon and that I should be patient. I explained to her that it was already 12:30 in my time zone and then I was put on hold. About 10 minutes later I was told that she had contacted dispatch and the tech was running late and that they could not tell me when they would get to the house. Just before 2:00pm I got a call from the Tech saying he was running late. After he showed up at my house I explained to him the situation and that this was supposed to be a no charge visit. He then told me that the number I had been given was the wrong number at my number should actually be [protected] and not [protected]. He said alright and went about get the Internet Line turned on and installing the Jack. By the time he left I was able to get on the Internet for the first time since my first order in the beginning of March. I was really happy at that point. So the first day I could actually get on the Internet through AT&T was April 25, 2011.

3 days later I go by my old house and there is a bill from AT&T in the amount of $89.02 for the [protected] number that was never working at the new house. I then spent another few hours calling Customer Service and finally talked to an Allan regarding my bill. He credited me the amount and confirmed my new address on Center Avenue and assured me that any new bills would go there. I asked him to check to see if I was just getting Internet service on my new account and he confirmed I was. I then expressed my concerns about the no charge jack installation since I just received this erroneous bill and he checked on my account and said he could see the work order and that there was no charge for it and that my new bills would be for $21.58 per month and all new bills would be sent to my new address.

About 2 weeks ago I was unable to get on line and called the Internet Department for help. The Rep was very nice and spent over an hour with me trying to troubleshoot my problem. She said she was unable to detect my modem and there was nothing else she could do but send me out a new one. She told me that there would be a packing slip for me to return the old modem in the box that the new modem would arrive in. Well a few days later a new modem arrived with other equipment but there was no return package slip in the box. I now have 2 modems, about 12 filters and other items in my possession.

On Monday, May 23 I went by my old house to check the mail and there was a new bill from AT&T for my new number [protected]) for $311.09 I again called Customer Service and was told that I owed $289.51 plus my internet service and that nobody has the authority to give me a free jack installed at my residence. The bill doesn’t even mention a jack. It says Charge for deregulated wiring in 3 categories ranging from $260.00 to $4.25. I explained this to the Rep on the phone and she was so rude and told me she did not know what these charges were but that I was responsible. I then asked to speak to a supervisor. She told me that she was going to put me on a Hard Hold. I asked her what she meant and she again said a Hard Hold. I explained to her that I do not work for a Phone company and did not know what that meant. She then explained that it was hold that I would hear music while I waited for a supervisor. Well she did not put me on a hard hold. I could hear her talking to her supervisor that she was going to keep me on hold until I hung up. She then said she could take care of the issue but didn’t like my attitude and laughed and then came back on the line to me and said she was transferring me to her supervisor. The Supervisor got on the phone and said that she would credit me $85.00 but that is all she would do. I asked for her Supervisor and was told that I could not speak to them. I inquired to why and was told to hold. At that point the line went dead. I again called back and talked to a Mark who said he would put in a request for someone to call me. I am still waiting.

Yesterday, May 25, I called customer service to check on an update and talked to Annabelle. She said she was unable to help me but would transfer me to the Repair area as that is where the billing came from. She transferred me to Michelle but it was in the Uverse department and she was not able to help. She then transferred me to the billing department who said he could not help and I needed the collection department. He said he would transfer me and instead sent me to the same automated system that I had started with 2 hours previously.

I then found the number to the person that installed the Jack at my house [protected]). I called him up and he remembered doing the work. When I asked him if he remembered me saying when he arrived that this was supposed to be free of charge he confirmed hearing me say that. He then went on to say that everyone tells him that and that he had every intention of sending in a bill for the work. I wonder if everyone that tells him that it is supposed to be free of charge is because that is the answer they get from a Customer Service Rep. If I had known that I would have been billed even $1.00 (One Dollar) I would have asked him to leave before he even started the work.

I have spent at least 3 hours each week since I first called to set up my service. I can not tell you how frustrating it is trying to resolve an issue with your Company. It is so disappointing.

I have to say that if just one person had called me in the past 2 months to say that they were sorry for the inconvenience, sent me a note or anything it would go a long way to making someone feel better. Unfortunately I have found out from some of the Reps that although they ask for an alternate contact number in case there is a disconnection once you are disconnected they are immediately transferred to the next person waiting in line and are unable to call anyone back.

When your Customer Reps answer the phone they always say something like “How can I make you a very satisfied customer today”. Well that is a great motto but I feel that either your reps are not given the authority to do what needs to be done to help a customer or that line is bogus. It is so disappointing to see how this whole process works.

At this point I want the $289.51 removed from my bill, I want a letter stating that this was done, a written apology over this whole situation and a contact name and number to someone that I can talk to if another situation like this arises again.

Thank you for your time on this matter.

Sincerely,

Paul Gregory

My phone number was stolen from AT & T by Cingular (also part of AT&T) .I never authorized it I was initially told it was most likley a typing error.It turned into a nightmare. I spent 3 weeks trying to get my phone number returned to me I have a list of about 15 different people I spoke with, each time I was told problem was resolved .Then the order would be cancelled because Cingular will not release the number .I tried contacting Cingular on line their answer was it's not a working number we can't do anything, they declined a phone number for their legal dept .Finally I get a real supervisor at AT&T who arranges a conference call with Cingular who proceeds to tell both of us that unless I can tell him the name of the business and address of where the line was moved to theres nothing he can do .The cingular rep name was Patrick M . When I asked for the president of AT&T name the supervisor could not tell me it she told me to contact the FCC . Then offered me another number when I asked what they were going to do to compensate me for all the problems and trouble to notify everyone of another number I was told will credit the installation of the new number . Both companies are a joke neither cares

Watch out for AT and T scam sales people. I was told that my bill would be $107 for one year for phone, high speed internet, and 200 cable channels plus HD including the Tennis Channel. Also told I would get a $250 free Visa after installation plus Starz for three months.After a five hour installation, I found out that just get an HD stream and that it was $20.00 extra a month to actually see the programs in HD. They don't even carry the Tennis Channel at all. Come to find out, their offer is only for six months and then the bill goes up $60.00-they don't tell you about. AT and T's answer-the sales person must not have had good training---they stink! And won't come out and reinstall my Dish network which I will have to pay for. STAY AWAY FROM AT AND T

AT and T has been harassing me for three years about a bogus debt. I was working in Afghanistan when I supposedly asked them to rev up my home phone plan and cellular phone plan. I have been harassed by four of their debt collectors...and settled immediatley with the first one, now a year later another debt company called threatening me...Ms. Gray (like the color).
They call my elderly parents and me at all hours even though I told them not to (re: consumer law). AT&T is the only provider in this area, monolpoly (Medina County Texas) so many of us have simply turned to cell phones because everyone in the area has had billing issues with them. The first time they called about this bogus debt...the guy (BAY CITY DEBT COLL) tried to sell me LIFE INSURANCE. This is wrong...how can I get this to stop and get them to compensate for this emotional "water boarding"...I am 58 years old, NOTHING in my financial records indicate that I WOULD NOT PAY A BILL...OR WOULD BE WITH DEBT

I agreed this complaint is 100% true. I ran in the same issue with AT&T; promotion rate I signed for $25/month internet for 12 months, they charge me every month from $42 up to $81. I called their customer service every month for several months then now I just gave up and cancelled the service. I will never doing any businness with them again. I hope someone will sue them for this type of scam.