Awok.com
Reviews and Complaints

Hi I ordered a 4 in 1 tassel tote bag. In your ad it clearly mentioned 4 in 1 bag but I received oly 2bag. So I want to return that item. I just want to ask you either I want my money back or get me equal Any other thing for this price.. In awok app still delivery is pending showing ... Bt I received already u guys are not update that also... Pls I need to return that product ... Quality also not good

I want to complain my blumixr20 not fuction properly i almost use it 5days only why this happen can u fix it! Have a 3months warranty but 5days only i use so very bad mobile i regret that i buy this mobile..alwys hang and have white background have yellow apear blackscreen and also so very slow wifi connction.can u fix it im so disspointed of this!

I Ordered from online on 27 may I have already made payment for that but I did not receive the shipment and in my awok accounts it is showing order delivered while I have not received it I am complaining regularly since 1 month but no response from awok just they say we are trying hard to sokve your issue but no result please try to help me my email is [protected]@yahoo.com and my number +[protected] this is registered with awok

I make order last Thursday at 11 July and till now 15 July not received and when call your call center give me shipment company number to be called by me which is not professional and this company told me that will deliver my shipment by 18 July which is NOT accepted at all, then called back your call center more than 4 times without any solution.

Call centre told me that they couldn't do anything for me and when requested to speak with supervisor told me that no supervisor here and not allowed to call you.

Really very bad feedback and negative experience for me, I will spread every where this bad experience.

Good Day,

I am so much frustrated about you awful unethical customer service. I requested for a refund of order 917792-64I-1 and 2 amount 33.5 more than 15 days now no positive response even though I call several time to the customer care. Every time new agent pick the call and says I will raise a request and the money will be refunded within 3 days and this continues. Now I spend more than 15dh over phone to get the 33.5 but no use. I believe you should learn professionalisms form other online webstores

I riceved a call from 3 hours about my order . The delivirey man took my location and said to me am under your building ... I waited alot untill now I didn't receive any thing and am trying to call him but he is not answering and on the contact number no one is answering too ...
Thanks for your support I hope you will look for a solution for my problem
Best regards, leen osama

Worst customer service ever... I ordered an item more than a month now they have not sent me that item and now they want to return me my money they took delievery charges as well but item not sent... I get a call from customer service lady name sulekha who is so rude when I asked her to give me an another option as I don't want my money back she rudely responded its not possible and when I asked her this behaviour can lead to a complain she boldly responded sure sir you can complain.

Dear All,
I am very upset, because i have purchase iron 2 times from you. But both times its not working properly. Newly I was purchase with Order # 43586908A1 that Iron is also not heating properly. My previous order # 59335315A1 was also having problem with Iron.

So please give me best solution, because its already take more than a week with two orders and i am unable to purchase from any where else due to your booking.

I was trying to set up and save my email to google play store but still it says please try again later.also I was trying to set up the WhatsApp, I opened the date and time to adjust but couldn't find the SAVE mode of the phone.how will I set up an account if I can't even see the save mode, the refresh mode and also the manual provided is not complete.

Its simple they do not care about customer. You can't get refund even if they failed to deliver your order and in there app or website you don't have an option to file a complaint if your item is still not delivered.
I placed an order and then they sent it with a creepy corier company that has not contacted me and my order was sent back to the seller and now I am stuck in this order I can't request a refund and when send them email the same apology written text (they have written a general performa for everyone) is being sent. Now I dont know where to complaint against this careless company. They received back my order and now they don't want to ship it again that why "they are cheater"

I ordered last May 12, emailed them 2x for follow-up. I t was clearly stated that my items will be delivered in 3-5 working days. But as of this date June 2, none arrived. And the answer I got is when they receive the item from abroad they will deliver it immediately BUT they don't know when this items will arrive in Dubai...what a lame answer, plus I cannot wait forever lol! Ended up cancelling even I paid it already by Card.

I have an account i. Place an order. But the item was worst. I complained you. Your assistant came and bring item to youYour response came in form of call. You said I send your money in your email but the problem is I forget my previous account and I also don't have my coupon number And also don't show any email in email box
My number is [protected]
My gmail account is
[protected]@gmail.com
Plz contact me in this number or gmail
In your delivery my gmail is wrong I dont received your email or your coupon send to me. I called you at your helpline but your assistant well not received what could I do plz contact me as soon as possible. I well be great full to you. [protected]

I want to complain about my order it's been last week since I ordered and pay for my order and until now I didn't receive it .When would you deliver my order ? Atleast give us customer a minimum days or a heads up about our orders because it's not every time we are always available to attend your calls when you will delivering our orders .Please give follow up my order #992 382 38A1

Sir I bay tha mobile phone in awok.com and they give me a 1 month warranty one day I check it's voice problem I complain him his customer come and take my mobile phone and say 2 or 3 day I give you new mobile phone but 6 day I call him text him but they don't answer my call and don't reply my text if they not give me my mobile phone then give me back my money if they not give me mobile I complain police because they don't give me free I pay for him

Hi,

This review is real and currently happening to me right now, which is the worst of the worst of the worst experience to awok.com.

We consumers are using online portals to make our shopping life more convenient and easier however just for aed 52.00 i'm in hell.

Will go deeper to the details to make sure everyone will not have the same experience plus to avoid the same situation for your future transactions to awok.

April 20 - I ordered the item, game box 400 in 1 games 3.0 inch pocket handheld game console, red. 858-291-99a-1.

April 21 - I received the item, however i'm not happy of it because some of the games are not working so I decided to file a complaint and request a replacement for it. Complaint number [protected], they close the complaint without resolving my problem.

April 24 - courier from awok calls me and saying we cannot collect after 18:00hrs, however they sent fetcher (another courier service) who collected the item to me and send it to awok ware house. After that all broke down to pieces and the nightmare starts.

April 27 - [protected], I file a complaint again and none of them respond to it, I called awok daily customer service, awok claims who is not helpful at all, then supervisor called me his name is hassan (I hope i'm correct recalling his name), same conversation occurred they keep telling me the item is deliver which is correct however there is no replacement is received. I explained to him giving the courier deliver man number +971 52 1136789, company number [protected], he confirmed to me that their warehouse received the item, hope is on my head already I though it is resolved but not, nightmare stage 2 is going to happen which unexpected. He commit that since it is thursday we cannot process
And you will receive the replacement next week. So I agree I will wait and I hope this time it will come.

May 2 - weekend passed enjoyed my time, however still the item did not arrived. So I started calling same customer service, awok claims again who is not helpful at all + no one is answering. I felt abandoned already. However so many options to reach them emails like support@awok com or sales@awok com or even facebook page, through chat with help center none of them responding at all. Daily I am sending emails for follow ups, phone calls to get my item but not my luck.

May 4- I received the text message to awok saying [protected] has been assigned to our driver for pick-up. I said this is it, so I waited again.

May 5- nothing is receive.

May 6 - anurag finally responded back to my email, I replied a very big email he did not even reply anymore and it is an automated email which is just keep saying the below email, I responded back
With the screen shot of the number of the complaint, reference number of my order, the shipment number. Then after 2 hours reply to my email "we are now processing your complaint [protected]) ' I should be thankful because it was attended again but stage 3 nightmare is on the way.

Dear angelo espiritu,
Greetings from awok.com.
Please accept our apology for any inconvenience caused.
Please share your order/complaint number so that we can retrieve the details.
To get answers to some of the frequently asked questions, please check here: https://support. awok com/
Feel free to write to us @ support@awok com for any further assistance or clarifications.
Thank you for choosing awok.com.
Kind regards,
Anurag

May 6 - I received a call from fetcher a filipino guy and confirmed to me to deliver my item on wednesday between 6 to 9, more than 4 people is calling me for the confirmation of pick-up /delivery which is also confirmed. I told to the filipino guy, finally I will receive it and very thankful.

May 8 - I waited for calls and fetcher guy called me but he do not speak / understand english and don't understand anything what I say, another falls hope wait my delivery and still nothing up to today.

May 9 - currently calling fetchr or awok, all representatives no one is answering my call and even emails no one is attending it.

In general in my own opinion I will not do shopping with awok/fetcher anymore, they wasted my money, my time, my effort, my energy, my phone credits, my patience and hanging me in the middle of nowhere. The online portal is really pushing us to buy their cheap items however my trust to them broke down to pieces. This gives me a impression that the item you buy on a lesser price is the worst service you will received.

Thank you for your time reading.

Angelo

I purchase some items from Awok.com on 10-4-19 it has been 20 days my items not yet delver to me.

even after 15 days they removed items from my list saying it is not in stock. my concern is if it not in stock why they keep displaying it. and why they charge first.

I don't find such poor shopping experience (long delivery time and items removed from perches list ) in any of the online portal.

My order No is Order 58447934A1

item missed is

Euromax Caller ID Phone With Arabic And Farsi Talking EM-1400 CID (F)

It's been more than a week I've placed my order.
There has been no updated what so ever.
They haven't give me any exact date or even time of delivery.
They don't even have my mobile number to contact me.
I keep verifying my phone number on the website but I never seem to get a code.

I need my order as I'm traveling ASAP and I still don't have it
Never ordering from here again.

I have placed an order with AWOK on 14th of April and they have split my order and was just the shipping fee for that, ok but the remaining items are yet to be delivered and it was majority of my orders which was on sale. I dont want to think that they were purposely splitting the orders and no way you could really get those sale items. If that is the case then it's false advertisement and platform they are doing. They should be stop from operating here in UAE then as I see so many compaints on undelivered and other stuff from them.

I have ordered 2 box of waxing strips, bag and cleaning materials. 2 box of waxing strips is empty, the bag was totally trash. I have filed complain and they get back to me morethan a month. They told they check the cctv for the empty box and all was fine 😂😂😂 but then they cant show me that footage to proof that it was fine...funny..so the will close the complain by force without any resolution.
Awok is not a reliable online seller they will take money and run.
Please before using their service read the reviews so you wont get cheated. Lots of after sales issue.

Dear team,
Our Order no:496-625-90A-1, we ordered few item in it we ordered 3 Pcs bed sheet but only 1 bed sheet was received, remaining 2 bed sheets was missing. Order was made on 19.04.2019 and delivery was done on 20.04.2019 at Al saoud building, Office no:202, Near Galdari Driving School, PO Box:191019, Al Qusais. Payment amount was 43 AED.
Kindly deliver the the remaining 2 bed sheets as soon as possible.
Please check the pictures attached for your reference
Contact No: [protected]
Mail Id: [protected]@gmail.com (or) ashwini.[protected]@gmail.com