Awok.com
Reviews and Complaints

Warning by all terms

Dear All,
I want to warn you by all terms not to deal with awok.com company based on my experience that I can sum up in the following:
I purchased a number of 3 LG mobile phones three weeks ago. Instead of receiving those phones, I received 2 bottles shakers and a cheap mobile headphone. I phoned them more than 20 times and filed a complaint on their website but with no response since then. I have been waiting for an action since Nov 4, 2017 but with no response.
I am sharing my experience with everyone and ready to provide you with the photos of those bottles I received altogether with a screen shot from their website that shows no action or response since then.

Please be careful and don't face what I faced.

i purchased this mobile from AWOK. NOW WITHIN A YEAR THE MOBILE BATTERY HAS SWELLED AND NOT WORKING. I called up the customer service on 15th nov after searching all over the web for any contact or leads to purchase the battery.
I did not get any help and the representative told that he cannot help with any leads.
This is ridiculous as we purchase a mobile and we do not have any service or spare parts center. use while it works and throw is the principle of these websites.

Good day!

Today, November 15, I received my order from Awok and as I open the box I saw that the corner of my product is broken. Please find attached photos.

This is the first time I bought a product from Awok and I was not happy that it came like this. Kindly advise what to do with this matter. I'm requesting for a replacement or if not a refund for this item.

Thank you.

I bought gmango r9 plus and i recieved yestarday and i found out it doesnt work. The charger is loose. And dont have pin to open the sim tray at the side.i tried to plug the charger a bit lingbtime but still doesnt work. Until now it cant switch on.any suggestion or i want to replace it as soin as possible. Thank you hoping fir your kind consideration

Sir,
i order 4 items in awok .Com the store service men sent a message credit card scan copies. I don't sent any scan copies of my credit card . I will sent my bank statement . He never processed my orders
i will cancelled my orders request my money. He asked me your order amounts not reflected our account to consult your bank.I will sent my bank account to store. Please justify and refund my money.
Thanking you sir
altaf ahmed

Dear awoke,
I had raised a complaint on 29th oct.2017 exact next day after my purchase and i received auto.reply from awoke as well but still no one contacted me (Subject: Awok HelpDesk Ticket # [protected]: Disappointing with Awoke (G4 32GB LTE 4 Gold not working    order #[protected] ref:_00Df432Mg._500f4uHYm:ref).. now more than 15days no one contacted me.But im very thankful to one ccare lady yesterday i called and she raises TT - [protected] ..please send someone to collect my faulty mobile which didn't work next day of purchase.
Best regards,
Abid

Tracking number: [protected]

The said unit was delivered today November 13, 2017. I was really disaapointed because the charger is not match to the uni 3310. How can possibly use the unit if we are unaable to charge? I know was just your primo but please deliver atleast tje working one.

I am a regular customer, and i am requesting your office to to replace the unit.

This is my contact number: +[protected]

I am expecting that my concern will have a result.

Thank you.

I bought through there online shopping product a coffee grinder and in their website nothing mentioned about how long it will take's to reach me they gave many choices but I selected normal or regular send, then after one day I called I confirm my address then they told me 40 days or more ?! I sked then to stop the process of sending and I offered them to pay to them the amount but to send it through Aramex as one of the choices they provide, , but they told me call emirates post they will help ! I called emirates post but they they don't have such transactions to stop it..I called again to Awok customer service and they told me to call the driver of the truck he will refund my money but he will charge you some amount and if I am ready to pay ! I said how much they said he will cut off some amount! !? I was hearing them laughing! !? At last I told them cancel my order and give me refund again they told me call the driver he will refund your money?! They refused cancellation as it already dispatched to the emirates post and again he asked me to call emirates post office they will help me in this issue. ..I asked for cancellation letter and invoice of my product recieve. .next day they said they can't cancel it but they sent recpayment.

They are un politely talked to me and un responsibly humiliated me and they are enjoying doing so for me .

I want rights back please
I hope you can give them a lesson in treating customers.

The phone doesn't work good and its not what we wanted there is some problem in it so please reply or do something about it its been one week and we want to change the phone instead of this phone and we need another phone important and argent that's not a good service of awoke please I've been sent the complaint from a while we are waiting .they were saying that the phone is 4G but when we riceave it was 3G .

I order [protected] that included a lg g4,, black - refurbished on 27-06-2017. The mobile was not operating properly and also faulty. This phone dedicated for (Technical specifications) at&t service (H810) usa. I informed awok complaint no.[protected].07.2017 & [protected].08.2017 also awok helpdesk ticket # [protected]. No uses only wasting time. I try to repair outside but not possible to repair.

Please note that I bought a Dell notebook from you and it was shown new, but when I received and I checked.
1. It's was not Dell, it's HP very old model
2. The window is not updating
3. The keys are not functioning
4. It's refurbished, it's not new
5. No antivirus
Etc.
In simple words this is very bad quality. Kindly take it back and refund my money ASAP.
I am a regular customer as you will see from my track record, so be very clear with me.

I was delivered an order number [protected] ... this order contain Samsung Galaxy Note 5 refurbished but the S pen not the original one ... and suck and I was put the mobile on the charger and return after 10 min I found the charger burned

The original S pen should be aluminum not plastic
And there is a lot of scratches on the back camera
...
Please I need to solve the problem
Thank you

I have already send one e-mail couple days back, complaining about not getting the dongle in the box which I recieved and have not still got any response from your side.
What the hell off a service your providing here.
Cheating on people?
Give me my money back or else get me my dongle
Thank you for all your time
Hope you take some action in this
Order no- [protected]

I edmar flores receive my orders from awok.com at around 10 pm for 4 items but the other 1 was broken then i call awok number then they said i filed the complain as here it is . [protected] This is my order mumber from awok why always like this awok. Com is always delivered a nonquality items they delivered then when you complain its hard to complain about the items delivered not in good condition

I order [protected] that included a HTC Desire 816, 8GB, Dual Sim, Black - Refurbished on 25-09-2017. The mobile was not operating properly and also had Chinese software (not original). I informed AWOK and they charged me an extra AED60 for returning the phone via courier. I have been following up ever since for a month now complaint ticket [protected] but AWOK is not doing anything about it. They just give me the same response that they are following up with the supplier. I wish if the management of this company is changed as its only good when its profiteering but does not care for the fate of its customers.

Dear,
Yesterday i received order# [protected] from awok.com by SMSA EXPRESS shipment
# [protected],
i live in saudi Arabia, Jubail city
S color S7 pro, 4G dual sim
Mobile camera have a defected.
Back camera not working and the front camera also not working properly, due to this situation i am very sad.
Please help me to solve this situation.
Kindly reply me as soon as possible.
Thank you.

I order on awok last time and its good.. i pay it cash on delivery.. but now i order again but in the form and wen i send my orders the payment method only is through cash card or debit card..i do not have card to pay for my orders..i thought its cash on delivery again..i have to much items that i order and i need..how can i get my orders to pay for..only cash on delivery but now no cod on payment method..what will i do?

I have ordered items on awok couple of weeks before and still havent received them yet.
I'm highly disappointed with the delivering issues in awok. When will I get my items delivered. I have been waiting for more than 2 weeks and all the other online e-stores the items are delivered within a week. I have emailed before and got a reply that customer service will be contacting me in 24 hours but not even received a mail from them. Can I know what is the reason for the delay and when will I get my orders shipped and delivered?
Highly disappointed//

I ordered a rice cooker online, then it arrived yesterday at the door then use it to cook for dinner, not only took few min it smelled burned wire, I was panicked and hurried to turn it off took a great look dang, it smelled awfull from the inside. Im scared to use it anymore, please help me I really need a rice cooker, I need you guys to replace or whatsoever as soon as possible.

Hi, my name is mrs. Araksya Karapetyan. +[protected] / [protected]
LPEID: 3154165

My complaint is regarding wrong items delivery. I ordered total 3 items.
2 pcs. Faucet Water Serving Device For Home.
1 pc. Royal Mark Cookware.
Today in the morning I have spoken by phone with your agent Abdul Samad to explain the situation. But he did not help me, he just told me to write the complain through site. I want you to come back to pick up these wrong order and deliver above mentioned order.