Awok.com
Reviews and Complaints

I received this items just 0ne hour before all the items were in poor quality and even not working also, , so this is second time I can't become my self a fool infront of my family and I can't give one more chance to you, so dnt want your items and please take it back and return my cash
Or I VLL GO TO THE COURT OF LAW. BY COLLECTION OF A HUGE SIGNATURE OF THE people who were cheated by you.

I mohd fazil ahmad, I had ordered 25 items, on 13 dec 2017, order no [protected], awok cancelled my order, I had paid online 243 SR from my icici bank, india debit card, with transaction [protected]/0 id for 25 total item in cart.
I got mail to from Awoke s to send screenshot of my debit card, I mailed document several times, they kept my product in hold for many days. I called customer care, he said money will be refunded, but still I didn't received money. no proper response after mailing several times.
hence I finally request awoke to send my 25 products or refund my amount

On 4th of December i had order, but till now i have not received my order.Its being around 16 days.
So just tell me the exact date when you are giving my order, because im going on vacation this month.
Evey time your customer call agent telling me that within 2 days i will receive my order but as usaual i have not receive.
So please look out to this matter.

I purchased a tablet dated December 16, 2017.I charged it at around 10:30 pm and by 12:30 it was shown battery full so i removed it and start using it.Tablet is ok and working fine.Before i sleep at around 2:30 am it was in 64% battery.
The next day at 8 am it was off.I put it in charged but its not ahowing indication that its charging.I charged for few hours and not charging anymore.I tried other charger but same thing.

In order number [protected] item Olympia Blender 2 in 1 came broken, the order was delivered December 16 2017 at 15:30 hrs, unpacking the blender damage is very noticeable I will attach pictures of the item and damage, the blender jar and other attachments that come with it are in mint condition just the base is broken and needs to be replaced, thank you very much for the service.

I buy a enet X5 smartphone its only 2days. Its too much logging. If I click the homepage the otherr application will gonna be open. The truccking number is #[protected].. Its too much processing my complain why did you not go and get the gadget and reparing it.. Awok is not good online shopping website I'm so disappointed in your company. Please get the phone and change it a good condition.

Yesterday I buy a smartphone from awok. Dec12, 2017 enetx5 worth 199 dhs its too much logging. If I pressing the home page the other application will gonna open. I'm so disappointed to your shop awok. What happen to your items the truck number is #[protected] can you pleast get the mobile and check and repair it. Can you pleast change it now in the new and good quality of phone

I was order on 11-Nov-2017 my order number [protected] now today date 14-Dec-2017 to till now my order is not delivered to me do you know it's so much time to took for this order. So please i request to take action as soon as possible to delivery my order on given full address 18-1-404/1/c, yousuf plaza beside Ms bajaj showroom, chandrayangutta, hyderabad, Telangana, India.pin no:500005.
Mobile number [protected], [protected].
Thank you.

Hi team,

I have purchased 5 items order number number [protected] this below I have mentioned his not working I have try many time which to call enter they said through mail only can be possible, kindly do the need full for the same, , ,
Order Date: 08.12.2017
Name: Mohammed Ali
Phone Number: [protected]

Product Details
1 Cyber 2 in 1 Blender 1.5 Liters Jar with 4 Speed, CY-B999 ( 6 Months Warranty )
4 Maxaurora Multifunction Rechargeable Super Capacity LED Torch, TOP-9968 ( 7 D ays Checking Warranty ) 1 6 AED
5 Cyber 2.0 Liter Stainless Steel Kettle CYK-556 ( 6 Months Warranty )

I bought an LG G4, 32GB, 4G LTE, Gold - Refurbished for 399aed. It worked fine for 2 weeks then the battery slowly died, it never charged properly again. It is still inside the 1 month warranty so I returned it without the original box for repair but then they will return the phone without checking or repairing the battery/phone. Just because of the box.

Awok refurbished products should call rubbish products, I simply don't trust any products sell by awok even it is branded.

complaint no>[protected]

High alert on your delivery boy. This was not happened once but thrice for my order and i hope that you will make an actions over it because you are loosing customers because of you rude and unrespectful delivery boy. First of all please track all this order # as [protected] that has been cancelled from the time of delivery because he called me and i ask him to wait because im still at work and then again he threatened me that he will not wait and will just cancel my order. As a customer its not my obligation to beg to your delivery boy. he threatened me that my account will be block if i will not get the item, cant he understand that i have work and i couldnt just go home within 5 mins just to get my order. so my point of view is that he just annoyed me and forced me to cancel my order and just to make an false report over the situation so he can go home early. second one, order # [protected] this was compromised as delivery at 7:45am your delivery boy called me at 7am i said yes you can come now he said he is already down the building so i was expecting 5 mins he will be at the front of my door but it didnt happened he let me wait for 16 mins whereas i needed to take a bath in scheduled time so i sent him message to just wait me for just 10 mins. so he was at the front door then when i was taking a bath and for godsake he kept of banging the doorbell my housemate opened the door and told him that i am still on the bathroom and just wait. another 2 mins has passed he was knocking the door hardly he said he cant wait me and asked my housemate to ask me to get out from the toilet to pay the delivery. that was so rude. and then i got out from the bathroom i ask him to wait i will just put clothes on ad it will not take too much time he said no i cannot wait. my god. then i was force to cancel my order because i already had tension over it and if he cant just wait for just 3-5mins i waited him first 16 mins whereas he was supposed to be at my door within 5 mins as he said, crazy! and now it happend again a while ago order # [protected] #[protected] he called me and said with a very high tone of voice that why i blocked his number? first of all why would i block his number? do i know him personally? it was his first time to call today to let me know that delivery is today. i was in the work i asked him to wait again i am on my way already. he exactly told me that he cannot wait me because i block his number. jesus christ why do you have this such employees? he was telling me he dont need me as customer. company is rich without me so better to cancel my order. he was shouting at me that he will block my number for next order. i dont understand why do you have this such of employees. i am the customer i should be treated in a right way. and i should not ne threatened by any of your delivery boy if i am not home to get the delivery. i hope this should be fix and be a lesson for your future customers. i love awok but if this such service will be serve i dont know what will happen to your company. here is the number of the delivery boy +[protected] +[protected]

I don't know why no one answering me

here is the explanation whey i need to return back those items :

order number # [protected] :

- Benchi Genuine Luxury Leather Watch for Men, 3932, Blue "it is fake one not guanine lather, analog pointers not working "
- Bvlgari 3 pcs Mini Gift Set For Unisex "you said it is perfume and in fact it is body lotion"
- Wall Home Decoration Beautiful Fluorescent Star Designed Wall Stickers, 100 Pcs Set "it not big as in pics on your site it is small one and not worth even 1 der"

order number # [protected]

- Hand-Held Octopus Effective Massager for Back Neck, Shoulders, Legs And Arms, Multiple-Color "you can check what is in your site and what actually sent, it is just a toy not massage tool"
- HT Multicolor Portable Mini Bluetooth Speaker With Light Micro SD & USB Support, Assorted Design "it not working correctly gives bad sound"
- Multi-Color MP3 Player "not as described and also not working"
- Nilanjan Arts 18K Gold Plated Elegant Big Crystal Stone Shape Multi-Design Ring, NA189 "it comes very big and will not be fitting with my wife hand"

please urgently i need to do another order from your site and will never do so after you solve my issue and this case should be finalized tomorrow since i losing lots of time in communication and i need to sort this case out please, thanks .

Complainant : Vijayan
Address : Near Al Ain Co-operative Society, Al Wagan
Mob No : [protected]
Order Reference No : [protected]

As he received the product ( Apple Iphone 5 16 GB ) dated [protected] through Courier, Kindly Note that the Iphone 5 16GB Refurbished Product delivered is not functioning, when he received the Iphone he managed to charge as per the SOP but apparently the mobile is not turning ON therefore we demand to return and replace with a new one

Please do the Needful ASAP

Dear All,
I want to warn you by all terms not to deal with awok.com company based on my experience that I can sum up in the following:
I purchased a number of 3 LG mobile phones four weeks ago. Instead of receiving those phones, I received 2 bottles shakers and a cheap mobile headphone.

I phoned them more than 20 times and filed a complaint on their website but with no response since then. I have been waiting for an action since Nov 4, 2017 but with no response.
I am sharing my experience with everyone and ready to provide you with the photos of those bottles I received altogether with a screen shot from their website that shows no action or response since then.

Please be careful and don't face what I faced.

Dear Sir/Madam,
would like to inform you i have purchased Samsung Galaxy S5 from AWOK on 08.11.2017 and received defective item (heating and battery going down very fast even within one hour finishing), also rusted cover which is broken from back side. i have submitted my complaint on 17.11.2017. not getting positive response. as per AWOK send this item with your own expenses and pay for courier charges.. why should i pay for courier charges when it is not my mistake but mistake of person who sent defective item.. i requested them to arrange booking with some courier and let that courier collect from me which AWOK UAE not accepting. please inform AWOK office to collect defective item from my office and send me correct item or refund me back my money.
complaint ticket number: [protected]
Best regards,

Imtiaz Ali
Dammam KSA
mobile number : +966 [protected]
e mail: imtiaz.[protected]@gmail.com

I placed my order through mobile app on 24 Nov 2017 and paid for it using debit card. The transaction has already been processed and deducted from my account but my order is not yet shipped. The status of my order has been showing " ORDER PROCESSING" for 2 DAYS! I thought you have 'FAST' delivery?! There's nothing fast with what you are doing! I should have listened to my friend when he told me not to order from you guys.
I need my items delivered BEFORE THE LONG WEEKEND STARTS.
ASAP.
ALEAJILA!

ORDER #: [protected] 0

dear awok I would like to inform you yesterday I purchase few things until now I didn't receive any email or tracking number from your end.Just only you detect from my bank charges after that I didn't receive any email from awok or my tracking number.

Please update me back ASAP.It's a BIG AMOUNT ORDER NOT SMALL AMOUNT

My email is obera.[protected]@yahoo.com
Contact # [protected]/[protected]
Location: Dammam

Coordinate with me ASAP.

Dear sir,
This is rupesh. Just in afternoon I received my shipment from awok.com. I have big problem with ur mobile s color x9. Its very bad experience I got from ur delivery other item are good.
Mobile have problem with hang many time, automatically switch off n some app not working & battery backup within hour down...
Sir please send someone to pickup mobile replace my money back.
I love awok. I have past good experience with awok team. Please replace my money... My order no is [protected].

Hallo good evening, I recieved already my order from awok last saturday afternoon nov18 2017 but one of the item that I order is not working, in short that is defective item thats why I make a report the next day but when I call at the customer agent at awok yes I talk twice but she/he not help me about this my order defective is tf fine mist air humidifier for home and vehicle and the order number is [protected]. I hope that you will be consider my complain even that is a small amount but I need a good item and service from you guys thank youvand more power.

I bought the S-color Iph7 online gift for my mother & send seal packed phone thru friend in OCT. But when she tried to call from the mobile, it says "Celluar network is not available". Check in local mobile shops as per them phone is locked. Filed the complaine on 17th Oct 2017 directly on [protected]@awok. support. Than from 18th Oct 2017 telephonic conversation with Mr Syed in Awok complained section. After continuous follow up from the 18/10/17, neither action nor any reply to the email has been addressed. But got again one surprise that the mobile phone only work in UAE which is not mentioned at all on the Awok site on their policy or instructions. This is ridiculous and must say that Awok does not cater to their customer satisfactions. Its Scam company selling fake products specially electronics item and cheat the customers.
To conclude I would like to have my refund back in Cash when collecting the phone back from your company.