Awok.com
Reviews and Complaints

I am purchased a mobile phone yesterday I ordered sony xperia Z3 mobile phone but delivered sony docomo your website ad visual is sony xperia and you give its specification is 4G support but delivered phone is 3G and photo video battery is very low quality so kindly I requesting that you return this phone and refund as soon as. My order no is [protected]

i received my order today february 10 2018 with order# [protected], all the product is in good condition except for the mobile phone witch is not totally working, i pay for 49 aed for this product but when i check it, it is not totally working, it is not even switching on... please awok team make some solution for it..

thank you so much

cristopher arindain
[protected]

Ordered new mobile from them, when item was delivered, it was not only new, but was tagged defected (marked lines on display with sticker on the phone back) . I tried to pope claim on their website which does not accept claims as website does not work ( although claim was same day of receiving the item) I called them and they made complain by phone promising that some 1 will call back but nothing happened!
I sent them email with pics and got NO reply at email.
Fraud company. Avoid by all means

Am so disappointed in your services and the kind of products that you sale to the public is such a shame. I ordered an HP chrome book laptop which was delivered on the 17 of January. The laptop is faulty and has a lot of issues. I have call and complain several times for you people to send pickup for this product in other for me to choose another laptop. But you people have decided to keep quite and not caring at all. I still just hoping that you people will do something if not am gonna make a big deal about this issue. Shame on you people

Hi, I am Shamim Ahmed from Riyadh Saudi. I have received my order no [protected]. The ring is not same one that I ordered. The iPhone is not genuine it's assembled in China. The mobile has some problems whenever I shake the mobile it's shakes something inside and it's makes a soud inside like (taak taak) I am very upset! So please grant my complaint and solve it

I am complaining for these items, with TRACKING #[protected], I received my order 24, January 2018. I am so upset when I tried these two items because they are not working/with damaged.

For the earphone: The piece of it was not working, while the other piece has not good sounds.

For the selfie stick: It is not working at all! I already tried many time on my android and iphone mobiles but still it's not working.

I thought you are selling products with good quality at reasonable price. Please prove that I am wrong!
And do the necessary about this issue!

Hi! My name is Judith Romano with mobile number [protected] . I received my order yesterday January 22, 2018 with the order number [protected]. The two items damaged already. The plastic wine glass was cracked and the Corn c3310 cellphone is not working. I writing this letter of complain because I want a replacement for these items mentioned. I call already the customer care but they said I need to write here. I need immediate respond to my complain. I wait your response with in the day before I take actions. Please be cooperate! Thank you!

What kind of bad service you are providing to the customers, I ordered one order since 4 days and until now no one called me from your customer service.
I believe that you will call me after 2 or 3 days and you will do same scenario that you did it before " sory Sir your order hass been canceled "
My number [protected]
I need my order otherwise I'll complain in consumer rights

To whom it may concern

Awok order number [protected]. We ordered a Spiderman Character Head Set as per above mentioned product information for our son and received a Frozen character instead and we would like to exchange it for the correct character headset please. Our order was delivered today 10 Jan 2018, order placed 09 Jan 2018. I trust this error can be resolved swiftly.

Abdol Majiet Williams
[protected]

Hello/Sir,

I purchased this sports camera on your daily deal offer but when I received it, it was already damaged with broken screen.

Tried to file a complain on add complain section of the website but the screen shows its not eligible and is unpaid. I called the delivery driver about my payment not being registered but the driver says to call on their customer service number +[protected] where the call never reaches to the concerned person. You will end wasting time and money only :(.
I want a replacement. Its cheating and fraud sending a defective item in first place.

Suman Rai
[protected]@gmail.com
+971-[protected]
Order no # [protected]
WWW.AWOK.COM

Dear Sir/Madam,

This is regarding the item I purchased which always having trouble since we received the items. The mobile having on & off every now and then & charging problem. If I charge it goes automatic full charge and if I remove from charger it will show battery low. Also, if I put inside my bag or pocket it will automatically shut down.

Kindly do the needful. Order No: [protected]

Thanks & Best Regards,

Joseph
[protected]

Dear sir,
Please respond my e-mails and behave like professionals not like cheaters/fraud.

Mara express website showing reverse pickup success but your customer care people telling not yet received.

From ras al khaimah to dubai howmany days required as per your customer care people, pease speak logically.

I suppose to go india yesterday night because of your — service I postponed my travel with spending some of my money.

Please behave heartfull manner.

I have been very disappointed in awok.com

Ive ordered a christmas tree and other items on the 10th of December already, and only received it yesterday (2 January) with one ornamental watch broken, and the box it came in bent and old looking. This was after phoning several times and trying to get a refund on the christmas tree, since it was already after christmas at that point. Customer satisfaction seems to not be a priority either.

Clearly they dont take pride in their products and no extra care is given to breakeables

Greetings Myself Deep Sharma I placed an order to Awok.com through online on 23 oct 2017 my order no is #[protected] In which there are 5 items the amount including shipment was 8 OMR ill attach the list the payment was successful and my order placed but next day from the website they cancelled my order automatically and till now i didnt received my Refund, My request either provide me my Delivery or Please Refund my Money Asap Thanks

Good day, I ordered some items (tablet, power bank, Nova android phone) order number [protected]. My complaint is that I got Nova F8 android phone with a broken charging slot upon delivery... I want to know if I can be able to exchange it for the same type is fine.. Because I can not even use it..

You can contact me on +[protected],, or [protected]@gmail.com

Waiting ahead to hearing from you

My name is Mohammad Sirajuddin, I just order some items on line and paid SAR 352.00 amount deducted from my credit card and neither order Number not any confirmation received.

This is not at all fare as I ordered first time with Awok.com, in case if I will not get any response or payment refunded I will be very very unhappy.

Please call me back 00966 [protected]

Hi,
Its been approximately 8days since the retrieval of the faulty product i ordered from awok.com by awok, i am yet to be contacted by awok about any update prior to my complaint. Please i need a cash refund ASAP. Product (S-Color S8 plus) was faulty and was collected back and still no update. This is bad customer service.
Product collected back by awok on 23-12-2017.
Still haven't been contacted till date.
Will take legal action if no feedback ASAP

My complaint # [protected]
It's since 29th of November
And I'm not receiving any feedback about the status and it's take long time as I carried the product immediately and received by AWOK by 12th Dec so it's now more than 2 weeks without any update and I tried to call twice and same feedback will back to you with 48 hrs and no one back to me !
If this the after sales Service I will never ever deal you AWOK we are 21st century do we need 1 month to solve such cases !
If the delivery within week then solving issues should be within week not more

This mobile you delivered this morning is not working condition I try to charge in my thought this is low battery but even I charge this still not working..I hope you will replaced it as soon as possible I know this item is cheap but value of our money is more important be responsible before you deliver it to your costumer make sure the item is working

I ordered this item from the app and I found that the money I paid for delivery is cost more than the item it self also after payment I you draw money from credit card more than the appeared cost for delivery?! Whyyyyyy?!

Also, not shown when can recieve my order?!

My top complain is the item cost 159 sr
And the delivery cost only 161 sr

But you got for the delivey more that 300 sr which is more than the item itself and against the delivery cost shown in your system please correct this mistake immediately and return my extra money paid

Thank you
Madawi al otaibi
Jeddah, saudi arabia