Awok.com
Reviews and Complaints

For your kind information, I have received the orders but 1 item is missing. The packaging of what I received can only fit for the 4 items that I have ordered which means that nothing has been stolen or fallen out of the package. I have ordered the following but the highlighted was missing.

1 Pair Flat Feet Orthotic Plantar Fasciitis Arch Support Sleeve Cushion Pad Heel Spurs Foot Care Insoles foot Pad Orthotic Tool, W2944 12 AED
Aluminum Foil Self-adhensive Waterproof Kitchen Oil Sticker Anti Oil Wallpaper, ZM1646001, Purple 5 AED
Eurosonic 3 in 1 Blender Plastic Jar, ES243 1 AED
***La'Fresh Deep Cleansing Purifying Peel Off Black Mask, 500ML 9 AED***
Winds Electric Hot Gel Bag, WB0001, Assorted Design 19 AED

Please keep me posted as I would like to make another order but I would like Awok to resolve this issue first. I am a customer for 2 years already and I am disappointed. Also, as I have mentioned in my previous email, I look forward to a resolution before seeking help from a consumer protection agency. I trust this is not the way Awok.com wishes to conduct business with the customers.

Hoping to received the missing item within 2 days to resolve and close this matter.

AWOK never shipped the item i bought on 12 FEB 19 until now. They keep telling the same information that they will contact the supplier and update me. Last reply through the email last week when i asked about the update, they SAID THEY CAN'T GIVE a delivery date unless they hear from their supplier! In 2 months they still didn't hear about their supplier :) What a professional behavior! This is not acceptable at all. I went to DED and they told to raise a complain in DMCC and for sure i will do.

Ziad

I returned the mobile phone and asked for refund it's been 6 months they are neither returning my money nor sending new products cheaters and bad company I have mailed them so many times they are not helping me out I tried to contact them on phone and they are not responding please help me get my money back and please close this website permanently so that more people should not suffer

Guyz do not buy anything from awok. Most of their items doesn't work and when you a place any complaint asking for replacement or warranty, they charge you 42 AED as pick up charges. Even if your product is under warranty. They only cheat snd have pathetic customer service who are very rude and robotic. I have lost my money for non working products.

Hi,

I want to raise a complain against your system as I have noticed upon checking out it is automatically adding up unnecessary items which I have not selected at all! What kind of unscrupulous act is this? I have deleted those items which I have not selected and then again it is adding something else! This is craziness! and cheating!
I've been shopping online in AWOK for a long time. This is unacceptable at all! Upon checking out, the total value of my purchase is only 43dhs and how come all of a sudden it became 67dhs and how stupid it is that item no.8 as per the invoice attached is being added up?
If I won't be refunded for the item no.8 I swear this would be my last purchase and I will tell all my friends and colleagues to be careful and better stop buying from you guys!

So disappointing, seriously!

Please take note that I have raised this complain on the same time I had made the purchase unfortunately I didn't get a proper answer.

I had pre ordered Apple iPhone XR, 64GB, Product [RED] on 26/09/2018 and promise delivery was end of October or beginning of December 2018 and still not received today 23rd February 2019.
Many email were sent from me to the sales department and every time they said they are sorry but their reply every time is as following:
Greetings from Awok.com.

Please accept our apology for any inconvenience caused.

Order # [protected],
We bring to your notice that the item currently is not available in stock with us and that's the reason why your order is still pending. The delivery can happen only once we receive the stock. Due to which as of now the delivery date cannot be guaranteed.

Order Details:44880096A1
order placed date: 14/01/2019
Case Id #144677

Dear sir/Madam,

HP Chromebook 11 G4/G5/G6, Intel Celeron Processor, 4GB RAM, 16GB eMMC, 11.6 Inch purchased from awok.com, the dated:14/1/2019, at the same day i returns the chromebook because of battery complaint and claim my warranty, nearly one month goen, but still i cant get my money, I try to customer care so many time, they not responding well, kindly request to consider my request and take action to get my money as soon as possible,

Thanking you
Naveen
[protected]

Ordered Xioami MI8 and received MI note 3 which is half of paid price. First class scam site and service. Please don't ever order from these scumbags. Buy from shops or by renowned online services like AliExpress. They haven't refunded my money till now after 3 month of order and saying that it still takes 3 more weeks to consider refunding. I have spent 300 saudi riyal for shipping back the wrong item to these scumbags. Please don't waste your hard earned money on these fake online shoppers.

I ordered two items in awok and they didn't send it to me.I waited for a long time and then I decided ask my refund but they said as per your request we cancel your orders, but refund will get you after shipment received back to them.but I still waiting they didn't make refund and don't reply responsibility.I think their shipment lost by them but they try to equal it with their customer's money.It's very insane .a one of the big company in industries dpesn't make tracking facility to their shipment.so please if there any chance to get my money back.please help me.

Resolution statement
They have to refund my money immediate

Th Thilakshan Jan 2, 2019
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Awok.com
Customer Care Service
Overall Satisfaction Rating
299 Reviews
Abu Dhabi
United Arab Emirates
+971 4360 4242
+971 4360 4243
www.awok.com
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Dear Awok Team,
Greetings and Happy New Year.
Regarding your below mail please be informed that i paid against the order no #[protected]-9A before 95 days and i will never go for cancellation you should realize and maintain your reputation and deliver the shipment as per your commitment . still i am waiting for your response and in-spite of several calls i am still unaware and in the condition of uncertainty and nobody informing me the exact date of my shipment's delivery.
the below is mentioned on awok website
(iPhone XR (All Colors/Sizes) - Expected to be delivered late November or early December. Apple Watch Series 4 - Expected to be delivered late October.

Thanks & Best Regards Akhlaq Ahmad QA/QC ENGINEER (Civil) PE-188-191 Mobile: + [protected]

I Order 4 items on 21st Dec 2018 and I got 3 items in 4 days rest 1 till today no update, I sent approx 7-8 emails but everytime Shweta from sales support saying " that item already sent to dispatch team" I can't understand how to reach them and to find my item. Hopeless online shopping pirtal...kundly dont buy anything from THIS.
Customer care also not helping..thank God u have not ordered big items to lose

I placed an order online in awok.vom and paid for it on 2 January 2019. The scheduled delivery mentioned is 7 January 2019. When I checked my order in awok.com on 5 January 2019, the status said that my order was delivered to me on 3 January 2019. In fact I did not receive any items fron them. Nor did I received a call at the time it was delivered.

I contacted the awok in their landline and still I need to wait for the support team to call me back. Now I want to cancel my order.

I ordered two items in awok and they didn't send it to me.I waited for a long time and then I decided ask my refund but they said as per your request we cancel your orders, but refund will get you after shipment received back to them.but I still waiting they didn't make refund and don't reply responsibility.I think their shipment lost by them but they try to equal it with their customer's money.It's very insane .a one of the big company in industries dpesn't make tracking facility to their shipment.so please if there any chance to get my money back.please help me.

i am visitor from pakistan and i buy 2 mobile phone Apple iphone xr from awok in 4200 aed before 4 month date 21-SEPT-2018 and paid amount via credit card but awok online not deliver i contact many time hey says we have not stock available when shipment recived we delivered you please ask to awok why recived payment from many customers they are cheat with me please solve my problem my awok order id [protected] And My amount 4200aed Buy Product Name APPLE IPHONE XR

I have pre ordered I phone XR on 23rd September 2018. Till date I have not received the Item. Several time I have followed up with customer service and receive the same statement that it will be delivered soon. They do not give an exact date, which means that they are also not sure when this will happen.
I really want to know the exact date when my phone will be delivered?

I ordered iPhone XR in 23 of September and its been 3 months and they still haven't delivered it, they keep on telling us excuse as they haven't received stock from apple store, when its available in every shop. The funny thing that whenever I call to follow up they keep on telling us next week stock will be available, they didn't even call and apologized for the delays.worst experience ever.

The worst service for Deleivery and service you will get from such company
11days for delivery and in the morning they called for delivery under my building but my line was busy so driver left.he has full details for my appartment number but he didn't deliver. The driver is the manager of the company who decide
Why they need to call early morning for delivery if they have full address and they deliverd before

I order a brush set it cost 12 aed but they said I need to order atleast 40 aed so it will process the other product came but the brushes that I order didt not I already paid for it because it says that it qlready dispatch but then when I check it again yesterday its already cancelled?! Im so disapointed you will take food payment but u will not going to deliver the rest of the order?! 😡😡😡

I buy a refurbished samsung galaxy note 2 to the site of AWOK.com saudi arabia. I order october 29 using my debit card. I received the items November 3 2018. The cellphone i noticed the battery it was easily drain and after 1 day i cannot used the item. I need to get my money back and its the first time i order online in my whole life but this was happen to me. AWOK is a worst online. Wasting money for deffective and i will pay for shipping to return the items. Worth of 40AED. And i will pay for shipment for receiving item. I dont want to waste time for AWOK online. Please return my money.

I have purchased a mobile phone from this website 2 months ago and so far I didn't get delivery yet after doing follow ups every now I have been getting only mail by saying due to technical issues delivery delay soon we'll update you, they are making fools to everyone, can someone suggest me how to take legal action against them ? As I'm having an paid invoice.