Awok.com
Reviews and Complaints

Poorest service this time. It seems u shouldnt place big order to awok. One order got available then other item was unavailable. Useless service. They dont have any solutions. I had been waiting for my order for almost 1month now. They spoiled everything. Worst service ever.. Ultimately I have cancelled the order. All thanks to the great service for which I have been waiting since a month.

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Order Number: [protected]
Hello RAHMAN M HASIBUR,

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Date: [protected]:57:04
Transaction ID: charge_DD89CE478Y1D48568EDF
Card Holder Name: RAHMAN M HASIBUR

Hello sir,
I am Amrit Chauhan I ordered the children fashion scooter 🛴 in blue color which shows in the chart of the display images from the shown scooter image but I got the scooter in pink color so plz change the scooter color as soon
So I can carry n take that toy to my home
Product is good but only the color is different so plz change pink to blue

I have cancel my order today due to your drivers attitude. He called me in the morning to deliver my order but unfortunately i was at work so i ask him to comeback between 5:30pm to 6:30pm but he refuse and tell me that he cannot comeback anymore but i sense that he just doesnt want to go back to my location so i told him to come back on friday but he said he is off so i said to him is saturday fine around 6pm but he said again that he cannot deliver at that time so i told him that if there is no way of bringing my order then just cancel it. After a few minutes he call me back again and saying that ok he will bring the order at 6:30 but i have decided to cancel it already and i refuse to accept the order because of your drivers attitude. I was a regular customer of awok but this time it will be the last time i will place order with you. Driver number is [protected]. Thanks.

I had returned the mobile that I have ordered for it has a problem. The device collected it last september 12 and I have paid again for collecting. Until now I dont receive any feedback from them what is the progress and when they will give it back to me. I had email them so many times but still no one is calling me. The no. of my complaint is [protected]

I oredered today from Awok.com September 3, 2018 it was credited in my card but from awok side payment not receive I called them same time when I received an email from awok the my order was not able to process. I even make it 2 times payment but the problem is still same. My account Number [protected]. I will attached pictures of confirmation that it is credited. Please email me for the update [protected]@yahoo.com

Web site quotes and charges for SMSA delivery but Awok using Emirates Post.
Delivery is always very lond due to this.
Delivery charge is a rip-off
Poor service and no pertinent response from Customer service.
If they wish to use Emirates Post at least give the option in the shipping section and charge accordingly.
Currently everything on the site has a quote for SMSA shipping and this is charged at check out.
Sharp practice!

I am a customer to awok by name Obie Ongie. Recently i place 3 separate order and got a first call from a driver at night with the number [protected], He was very rude and was adamant when i tried to explain i cant receive the order at night and that i work night shift and am only at home in the day. He just told me he will cancel my order and a few Minuits later i got a message saying my order was cancelled. Same thing happened again today w my second delivery. Same driver called me up and was still rude and cancelled my second order. I need to know if the customers right is not cared by awok for this poorly behaved worker to work in your company. If this isn't rectified i will never order from here and will advice my friends not to do so. thank you. My order numbers are as follows;

#[protected]
#[protected]
#[protected].

Thanks for understanding, while waiting for your urgent solution.

Obie Ongie

Dear AWOK.

Please give me latest upadte regarding my roder. Until now i dont know where it will go, i got sms mesage from customs that i have to pay something. The message is in arabic and i dont know how to understand this, i translated in google and informing taht i need to pay SR 92, why? and how to pay this? I have spent thousand riyals which i regret that i ordered that items.

My order number: [protected]
SMSA Air way bill#[protected]

Below is the SMS message i received.

تم تحصيل رسوم بيان جمركي رقم 399131 وتاريخ 01-11-1439 بمبلغ 92 ريال بجمرك مطار الملك خالد الدولي باسم ليلان بيكالدو مصلحة الجمارك

Please! do some actions regarding my order!

Thanks
Lylan P. Bicaldo

Hi Im Laila I order 8 items from awoke and I recieve today July 16, 2018 when I check the product one of my items which is mini fan air cooler not working due to some damage that one of this electric wire is not connected and I call the customer service to complain and ask for the replacement of this items... And they give me a complain number to avail a free coupon for replacement and this is my complain number [protected]. Hope I can have a replacement of my order as soon as posible thank you

Hi I am Nelson Bagnol I was brought LG V20 Republish its delivered but in this cell phone data is not working and sim signal not coming also battery draining v. fast. I file complain on awoke email id but no response always showing processing... I want to return this product and return back my money. Help Me...

Ticket number is: [protected]
my mobile number: +966-[protected]
email address: [protected]@yahoo.com

Buying Refurbished from AWOK.com is…

Buying Refurbished from AWOK.com is like wasting your money.
Hardware not checked by them before shipping.I bought I-phone 7 plus the screen was replaced with after market brand which always hangs.and when you complain, They want me to send it back to them which will cost me than the new one after shipping cost and tax.
شراء المنتجات المجددة من موقع أووك إضاعة للمال.
لا يتم فحص المنتج قبل إرسالها للعميل،ويتم تغيير القطع بإخري رخيصة

Order No. 144-804-775-5 Dated 7th June, 2018
I received the order on 11th June, 2018 and found that the product(Wall Clock- 25Aed) was totally broken/damage. Kindly do the needful by replacing it with the new product. I request you kindly to revert back to this mail at the earliest.

Warm Regards,
Nayeem Unnisa
Flat.No.204, Durat Al Tawash Building
Abu Shagara
Sharjah, UAE
Ph: [protected]

U cut to me 400 sr...and u show me now 179 sr...where s my remaining money...and why...if u do it s fake...i complaint all over webside...for this situation...plz u send my remaing money on same card no...ok...and also if u want send me option i buy thing...my no...[protected]...and my track no s [protected]...how s u possible i accept...answer plz ...thnx

I have ordered five items, one was a blender, which after I took out to check is in working condition, happened to be dirty, guessing was used by a previous customer and returned, awok didn't care to check the item and sent it to me!
Rest were made of some cheap plastic, like usb charger, I was afraid to even use, think it will mess up my house plugs and my electronic devices.
The supervisor and the agents on the phone are useless, unprofessional, instead of doing smth to rectify the issue, just ignored it and lied, saying the driver would come and pick up the items the next day.
I don't wanna know anything about this disgusting and cheap company and its unprofessional employees.
If I don't get my refund, I will make this a much bigger issue. And this company should be closed.

I purchased a bluetooth headset (with charger) dated 27th of april. (reference order #913-573-451-0) yesterday the charger got burnt, I was just charging only for 10 minutes here in our office. I charged it in my desktop computer and I smelled something was burning. I went to the pantry to check and I came back to my working area and got shocked and I screamed when I saw a smoke coming from the small charger. (please see attached photos).
Your product is very dangerous, I almost burned my computer, and my hands because it was already burning when I immediately pulled the usb out of my pc. I dont need any replacement or reimbursement from you guyz! I will just never ever buy from you again and will never ever tell my friends and relatives to patronize your company!

Awok is the worst than worst company ever in UAE with worst customer service ever, once i did mistake of purchasing by placing order mid night and to my surprise the item came next day afternoon, how they can arrange the product but later when i used the mobile for single day it got shut down and never get on. Second day only i complained to them but all in vain after 8 days they sent the person to collect the faulty mobile and that guy was asking for original packing, but it was not with me and i threw away, i was ready to pay 40AED but he didnt collected the damage piece and later after 2-3 days i called they told the guy will come to pick the mobile, once i received a call that i am coming for pick up but he didnt came and i called him many time but the guy never answered my call. So i request to you all please don't purchase anything from them as all the items they are selling are duplicate, faulty and damage, you will never get your money back because next what they do they will ignore your calls, ignore your email, i had lost AED 400/-
Whoever is the owner of this company if has a little faith in god than he will return the hard earned money of all the customers who are facing problems due to faulty products they sold.

I advise to all of you never purchase any thing from this online fraud companies. This company is a scam they sell damaged items to you and used phones with bunch of other fake stuff and pricless stuff.

Awok is the worst company ever in UAE ! And i guess they have the worst customer service ever, once you purchase anything from them and the item is damaged, you will never get your money back because next what they do they ignore your email, but once you want to make a new purchase they just deliver it within 24hours what a bullsh** company, i will make sure to tell everyone about this because is company is a scam they sell damaged items to you and used phones with bunch of other fake stuff and pricless stuff, thia company is a scam guys dont you ever need think ever to buy anything from them, i will make sure to shut down this company this year .

I have placed 10 products as group in 19th April 2018 and settle the bill in order. Following a week my order was split into two due to delay in supplier fault and part of item was delivered. The remaining 3 products were not delivered. After two weeks finished i did ask through a follow up call and says delays. After a week i received call stating that the ordered product was not available and AWOK cant supply.

I have requested them to adhere their trade deal with customer to supply the product that being paid by customer. Until today the product was not supplied and call request from a Manager /Owner was not done.

Online trader: AWOK.COM
Original order # 2832262431 placed on 19th April 2018.
Split order for that delivered# 8946633535
Pending order for left over Product 8310352517
Customer service call: [protected]

On 06th of May, I ordered around ten different materials. But still it is not delivered to me and when I contact the customer care person they said they don't know when it can be delivered, they said whenever they are receiving the material they will deliver. Even it 1week, 1 month or more than that, I don't know. My complaint number is #[protected]. Very poor customer handling by the Awok representative.