Best Buy
Reviews and Complaints

I ordered (and paid for) approx $8500 of appliances on 10/16/21. We selected only products that were in stock and arranged for the delivery to our new home on 11/9/21.

The original delivery time window was 12:30 to 4:30. We made arrangements to be there. We received a call that they were delayed and could not be there until 6:30pm. Ok, we were there. Then we received a call that it would be 8:30 pm at the earliest. We spoke to the installer and he said he would reschedule for Friday

We followed up with the delivery/ install company the next day and were told that (1) they did not have us on any schedule and (2) earliest they could get there would maybe be 11/19/21

I went to the Grapevine store and spoke with L... T... and A... M... They informed me that (1) they could not get my delivery immediately rescheduled because there was a 48 hour processing delay on the part of the delivery/install company (2) they were not optimistic that they could even get me delivered by Monday.

I have some questions:
1. Why does BestBuy not automatically reach out to the customer when the delivery was not/cannot be made. In our case it was not that we were not home. We made arrangements to be there, and waited for the delivery. I can provide the phone log (if required) of the multiple calls/conversations with the Installer. Bestbuy was the party who were unable to keep up their end of the deal.
2. Why were we not immediately placed on the next delivery schedule?
I know that you know that your competitors offer free next day delivery but I am not a big fan of Warren Buffet. Therefore I dont like to patronize his businesses if I can help it. That is why I used to be such a loyal Best Buy customer (3 computers, 1 IPad, 1 Tablet, Freezer, 6 Televisions)

I don't know if there is much they will do or if they even care.

I bought an LG Refrigerator on Oct 23, delivered Nov 1st. The delivery guys damaged the door on the new refridge. They filed a report, I got a call from Bestbuy that day saying I will get a call in 2 days with details on the exchange. I heard nothing and went to the store I bought it from the following Saturday, Bestbuy Store phone numbers now go to a black hole. I called 3 times this week asking to speak with a manager I was on hold for 30 min the first day, the next day the person said the Supervisor wanted to know what my reason was to talk to them? REALLY! today again I was on for 35 min before handing up. GOW DO YOU GET A MANAGER IN THE US ON THE PHONE!

This has been ongoing and know one can answer the question. I have been waiting for over a month for a refund and they keep saying it's being processed. It doesn't take a month for someone who was incompetent when doing a refund the is ridiculous. They girl who did the refund asked after she put the refund on the wrong card was she right are you serious you should ask before you do something. I shop at Best buy a lot so I use more then one card and she had the right one but said my mistake I hit the wrong one now a month later I'm still waiting

I purchased a total protection plan. The salesman said it covers everything with no hassles. Been paying $200 a year for 4 years. The hinge to close my laptop came loose. I went to strongsville store. They said it's not covered because I only have software support. I want a refund for all the protection fees I have paid. This is bait and switch.
Janice Baumann
[protected]

Tracking number: [protected]
Order number: [protected]

4:06 PM GREENWOOD, IN Arrived at FedEx location
3:47 AM GREENWOOD, IN On FedEx vehicle for delivery
3:40 AM GREENWOOD, IN Arrived at FedEx location
Monday, November 1, 2021
5:33 PM GREENWOOD, IN Operational Delay No attempt made, delivery scheduled for next business day
8:13 AM GREENWOOD, IN On FedEx vehicle for delivery
8:06 AM GREENWOOD, IN Arrived at FedEx location
8:02 AM GREENWOOD, IN At local FedEx facility
1:57 AM PERRYSBURG, OH Departed FedEx location
Sunday, October 31, 2021
7:02 PM PERRYSBURG, OH Arrived at FedEx location
1:25 PM Shipment information sent to FedEx
12:00 AM PERRYSBURG, OH Picked up

I was in the Best Buy Blakeney, NC store yesterday to purchase the Pioneer VSX-LX304 AV Receiver. They could not get one since they are out of stock and Pioneer will be making the new model VSX-LX305 which isn't out yet. The store has a VSX-LX304 on display and I asked to purchase it, even said I would pay the full price but the manager said she could not sell it without some permission. Can someone call there and give them permission to sell it to me?

Thru the years I've ran into and item not being in stock a few time and at all those stores they offered the display one for me to purchase.

Gerald Guy
[protected]@comporium.net
[protected]

Two appointments were setup and paid for. Geek Squad did not keep the appointments or call to reschedule. The order numbers are: [protected] and [protected].

I am James Minica, 8618 Dana Top Drive, Fair Oaks Ranch, Texas 78015 Phone: [protected]

I received an email saying that the Geek Squad was charging me 347.00 for a renewal of services for the computer I purchased from you last year and I called the number and they ripped off my bank account for over 2, 000 and my credit card for 347.00 how in the hell did they get that information! Fix this now.! How on earth did they get my phone number and email address. It was from you!

Bought a TV from Best Buy and paid for the service for Best Buy to install the TV about 13 years ago. Just scheduled and paid for the haul away service and Best Buy said they could not do the service. So, TV is still here and the house is closing in a few days. I now will no longer do business with Best Buy. They have left me a big lurch. And, they were late arriving and I think they broke my garage door. Terrible service.

I used curbside pickup at the Warner Robins location on Watson Blvd on Sept 3, 2021 and we have made 3 phone calls to customer service and 1 online chat as of today. I was told a supervisor would contact us and also that my complaint would be escalated; nothing has been done. I had two orders; on the 1st one she came to my car and put the cables through the car window on the drivers side where I was sitting. This was surprising because they usually will ask where you want it. I didn't have my mask on and the window down because it was so hot. I told her I had another order and she said I would have to enter it. As I was entering it she came and shoved a box in my hands which caused a welt on my left arm and bruises on my right hand as I tried to hold it. I was so shocked I didn't know what to do. I called my husband who called to file a complaint at that time. This was my 3rd pickup for the day and I was never treated like this at any of the other stores. When I got home I weighed the box and it was 17.6 lbs (UPC). I am 74 years old and my husband has stage 4 lung cancer so I don't go into the stores. There is no reason for anyone to be treated like this.

Can't call and talk to a store. Get a phone center somewhere - they say corporate office, but I wouldn't be surprised if it was someplace in the Middle East. I wanted to talk to a store manager in the Duluth MN store. You call and get this phone center, your on hold for about 25 min (They will call you back if you don't want to stay on hold, that's the only plus in the whole experience.)
They finally pick up, I tell them I want to talk to a store manager, about a defective tv that I couldn't return by the date it said on the order that was on line. They said they would get the proper dept, the appliance dept, and I said no, I want a store manager, they transfer the call someplace, and it gets cut off. Then I have to start the whole process again, they tell me the only way to talk to a store manager is to email them and they would call back in 24 to 48 hours. Nothing, no return call, then I call them again, what a freaking mess. What happened to customer service? It sure isn't at Best Buy anymore. I've been a customer since they opened and always thought of them as top notch, but not anymore. I don't think I'll ever shop at Best Buy again and have the confidence that I used to have in them. Pure Craziness. This is on the corporate bureaucracy. I still value the people in the stores for their knowledge, and that's where the phone calls should go. Put some people in a call center in each store that are knowledgeable, put a lot of them! That's the correct way to fix this mess they have created.

9/25/21 Deliver guy said he was there until 9:15 and our guys were there at 8:58. He lied we have tracking on our phones and GPS. Best Buy called & told me the same thing happened on there 2nd delivery. Our guys were there waiting for 7 hrs @ $ 26.00 xs 2
No call the night before or the day of. No 30 minute call ahead as they were asked to do. All 3 times I asked this
9/29- 7 hrs waiting & they didn't show up and no phone call. Another $ 26.00 xs 2
10/4 2 guys same price for 7 hours guy showed up but said his truck wouldn't go up the hill. We have the same kind of truck and NO PROBLEM. I asked him to drop appliances & he said he couldn't. I asked if he had a Dollie we could help him. Once again he said NO. Michael was very rude and no help what so ever. I want the appliances I paid for with REB for guy waiting on you sorry delivery service. Call me ASAP [protected]

I order ge washer and dryer and pedestals, someone at bestbuy.com cancel my pedestal off the order, I took off work for this deliver, I spoke with an supervisor and all he could tell me is to wait 24hours and ill get another delivery, whos going to compensate me from a wasted day and money? He didn't even offer an discount or nothing. This is unacceptable. I recently had trouble with my alarm system and light system but yet I came back to bestbuy to give another shot, boy do I regret it

Ordering product from website in Best Buy it's the biggest scam. The products Are low quality and if you don't like it and you return it You're gonna have a hell of a time getting your money .what happened to me was they never paid me until I had to call the credit company and freeze their transaction. You're better off buying it from Amazon at least you know you're going to get your money back.

I purchased a Dacor 46" stovetop online which stated I could have it installed in 3 days. This was June. I was then told it couldn't be installed August 7th. Then you guys showed up August 7th with the wrong stovetop and it was missing parts. I then was told over the phone after many calls, that it was being re-ordered and installed on September 14th. I waited and waited, and no one showed up. You had texted me and confirmed the time and date of installation many times. Then nothing…No one showed up or called.
During this time, I have been making payments on a stovetop that I don't even have yet.
I have called no less than 10 times since last week trying to get a status of my stovetop.
I have talked to people all over the globe, and all departments still do not have an answer.
This is absolutely the worst customer service I have ever experienced with Best Buy or anyone.

Delivery and pick up of large appliance was scheduled for 9/17/21 order# .
Despite emails sent and assurances given over the phone during the delivery time slot it never happened.
No email indicating cancelation, no explanation given, no apology, nothing.

Took day off work, unloaded, took the food out (perished), sat and waited for nothing.

Made multiple calls during that day, spoke to many people - lots of promises, none kept, no callbacks.

Brought in a working Computer that our teenage son decided to take some parts off of. Just wanted it put back together. Basically forced to get the service package for over $200. They said it would be more without it. We were told the mother board was bad and it would be up to $1200 to repair. We decided to take it to a local repair shop for another opinion. When we went to pick it up, it was still in parts and told they left parts off because they assumed we would have it repaired. Would be another day if they had to put it back together. We decided it wasn't worth going through all the trouble to come back the next day due to the 1.5 hr wait time to get help in store. We took the Computer to our local repair shop and within 2 hrs, had it put back together and working perfectly with no parts not working or needing replaced. Needless to say we will never be going back to Geek Squad, totally tried to take advantage of us.

Approximately 3 and 1/2 weeks ago, I brought in my son's laptop to be repaired (it was 1 year old and we had a 3 year warranty). We believed the motherboard was "fried" due to a power surge but they had to send it off to see if it could be repaired. We were told it would either be repaired or replaced within 7-14 days.

Needless to say, it took much longer than that. Countless times being on hold for 45 minutes or longer, leaving a callback number and nobody calling back, etc.

We finally went into the Best Buy store that we purchased it from. We were told then that it can't be repaired so we would get a credit for the original price. Any laptop that was similar in price was out of stock; I then asked some sort of compensation to be given for the run around that we received.

Michele (male sales associate) was awesome. He approached his manager (I believe his name was Neil) several times about different offers of compensation. Neil seemed perfectly fine to let his employee handle this instead of doing what a good manager should do and taking care of this himself...Michele had to deal with me (I was a bit angry and frustrated at first) but ultimately was Michele was able to offer us a bit of a deal (we didn't get exactly what we wanted and I feel if we would have been advised earlier that our original laptop could not have been repaired, we would have been able to purchase what we wanted).

On top of all this, when we purchase the original laptop, we paid $379 for a 3 year warranty. Only 1 year has passed and we were told that since we were getting a credit, that warranty was now void. What happened to the other 2 years that we paid for? Either that should have been carried over to a new laptop or we should have received compensation for those 2 years.

I would appreciate speaking to someone about the issue that we had with regards to the service/warranty. My phone # is [protected].

Thanks for your time.

Cheryl Massey

I ordered a washer and dryer and it was delivered on Sept 1st, 2021 They did not hook up the dryer, but ran one test rinse cycle on the washer. We then realized it was not the washer and dryer I wanted. We immediately got on the phone with Best Buy and upgraded to a more expensive washer and dryer. After 2 hours, they took my credit card and said they would charge my card an extra $800.

Then they said it would be delivered/exchanged on Tuesday Sept 7th, 2021. We asked for a confirmation. We were told the confirmation would be sent to my email; in which I never received.

I stayed home from work for a 2nd day (today) and waited for my delivery. I thought it was odd I hadn't received a confirmation of the delivery on my email. My son called, twice he was hung up on from the Philippines.
I then called and another young man from the Philippines held me on the phone for one hour. He said he could see there was discussion about a new washer and dryer on Sept 1st, but he doesn't see it was ordered. He could not resolve the issue and I was angry for losing another day of work, incompetent people, and poor customer service.

I won't purchase again from Best Buy. You have to train these young people.
I am waiting for the original w/d to be picked up and my $1884.00 to be refunded to my card. You apparently dont want an extra $800.

Please respond. Order # [protected]
Ordered 8/31/21, then upgraded to a bundle on Sept 1st. 2021.
You never processed the order, my son spent 2 hours on the phone
with you people.

This falls under "PRICE" in the marketing mix for Best Buy marketing (the 4 or 7 P's)
What it cost the customer to acquire your product! I will share this
incident with my marketing class. And I will follow through with a review to save another consumer the heartache and headache of ordering through Best Buy. You guys have to do better! You cannot do this to people. Making them stay home from work and lose 2 days of wages. I was not exchanging a pair of $30 shoes. We are talking about $2, 600.00 Money I need to get a real washer and dryer in my home.