Booking.com
Reviews and Complaints

Book ref [protected] pin 7252

We booked this accommodation and paid in full. A few days before our holiday was due to start, my husband became ill so I messaged the owner to ask for change of dates. They messaged back to say this was not possible.

On 2/4/22 my husband had shown no signs of improvement so I phoned the property and left a message on their voicemail explaining the situation and that we were hoping to change our arrival date to 5/4/22 and that I would confirm this. I then re-scheduled our ferry for 5/4/22.

On 4/4/22 my husband was feeling better so I messaged the property to confirm our arrival time. I was completely shocked to receive a message back to say that ‘This was not possible’. I phoned over and over but each time it went to voicemail.

I phoned booking.com and spoke to ‘Rick’. He told me to hold whilst he phoned them.

He came back saying that he had spoken to the property and all I needed to do was to phone them now to reinstate the booking as it had been cancelled from their end.

I phoned over and over, leaving messages and to this day, no-one has phoned me back or made an attempt to contact me.

I looked on booking.com on 4/4/22 and the property had already been let to someone else.

We are absolutely devastated.

When we booked, on booking.com it said that the property would text me on the day of arrival to give me details on check in. IF they never received my voicemail stating that we would have to delay our arrival, why did I never receive this text? Someone listened to that message and knew we were arriving later. I can only assume this wasn’t passed on to the appropriate person (manager).

If however the owners English is so basic that they could not understand my message, then this MUST be stated on booking.com. It needs to say that the number can be used by French speaking visitors only.

Also, if we simply just didn’t turn up (which wasn’t the case anyway), why didn’t they phone me? Or text? Or email? They had all our contact details!

Not only have we lost our holiday but the financial cost has been huge. Accomodation, travel including extra costs to reschedule, AA cover for Europe, Comprhensive car insurance for Europe, Travel insurance, House sitter for our pets, time off work (as I am self employed), new holiday clothes for the family...the list goes on.

I have a devastated daughter who had all her bags packed ready to go. Many tears have been shed in this house.

At the very least, we expect a full refund from the property. At least we can put this in our holiday pot and start saving again.

It doesn’t make up for the money lost or for the sadness this has caused but it’s a start.

Please note that today I received my Bank Visa Card Statement, and it shows a Duplicate Charge relating to my booking of 3 nights (March 27th, 2022, to March 30th, 2022), Confirmation Number: [protected], at “The First Collection at Jumeirah Village Circle” as per the following transactions:

Description Amount AED



Hotel at Booking.com 2,828.82

27-03 Amsterdam NL

The First Collection 2,947.27

27-03 DUBAI AE

I was charged twice for my stay and hereby request Booking.com to correct the duplicate charge by reversing the charges of AED 2,828.82 soonest please.

I booked for the first unit and pop out that the first unit been sold out and will proceed to fully refund to me, (as your booking,com app cannot been screenshot at that moment, so i no have the proof). Because the first unit been "sold out", so i go for second one, after the second one been successful, suddenly i been notified that I have confirmed booking for this 2 units.

Who will booked for 2 units to stay in 1 night?

Now is the apps fault and suddenly become our consumer fault, so as a consumer I have to bear the booking cost fee. There is very unfair to me as consumer.

For your information, confirmation no.: 3880.212.160.

Please upgrade your apps function and improve your customer services.

Nous n'avons pas pu honorer notre réservation ci-dessus pour cause de maladie (Covid).

Impossible de joindre l'hôtel, téléphone en dérangement, pas d'internet disponible.

de retour en France nous avons envoyé un mail en italien le 03/04 à 16h pour annuler.

Sur le site la réservation est marquée annulée mais nous avons été prélevé de 110 € au profit de l'hôtel EDEN.

Nous réservons tous nos hôtels depuis plus de 10 ans par vos services et nous souhaitons un avoir car c'est un dysfonctionnement de l'hôtel qui est à l'origine du problème.

Cordialement,

Jacques PECORARO

Merci de répondre en français

I puchased a flight ticket on booking.com with saoudia airline, I got cancelation information on saoudia app only but not from booking.com. I tried to get refund or flight change from saoudia directly but I just got an e-mail for cancelation of a flight from booking.com. But what is strange is that the cancelationtion is for a flight by qatar airways on 27 mars 2022 Muscat-Algiers, which is obviously not my booked flight.

Actually, both booking and saudia refused any cooperation or refund they just changed my flight to 03 april 2022, then canceled everything without refund, which should include my 10 extra days cost I stayed in a country, the trauma I lived far from by dying father which I couldn't assist even to his funeral

Hi there

I just wanted to highlight this issue with Booking.com, which could land people in serious distress.

• I use booking.com up to 40x per year for business

• When using the website, some hotels and accommodation companies are trying a trick: An extra £200 or higher deposit to pay via a 3rd party company after booking.

• On the description, there is no mention of an extra deposit being required.

• You have to specifically click on IMPORTANT INFORMATION in order to see this.

• If you then subsequently want to cancel the booking, you can not without financial penalty.

• Additional issue: If you did not have £200 available after the booking is made or at the time of check in, you would not be able to use the service you have paid for.

• You also have no guarantee that ultimately you will see this money reimbursed afterwards, because if there were a faulty bed or chair, you could be held liable.

I feel that this practice is very misleading, and unreasonable and could catch people out.

Someone literally had to go find the attached information on the app in order to demonstrate that it was stated in the small print.

But really I feel out of principle, that all hotels that require more than the stated room rate financially, should indicate this prominently in the MAIN DESCRIPTION, so that people are aware of what they are financially committing to.

It reminds me of the Ryanair practice of hiding all the hidden fees until they were forced to change their website to be more transparent.

If you booked a plane ticket and the price was £50, you would not expect to pay a £200 additional damage fee for up to 7 days in order to use your plane ticket.

Why should this be any different with hotels and accommodation?

When I asked booking.com to pay the £200 on my behalf they declined.

Out of principle, I would like to get them to highlight quirky practices, so that consumers are aware at the time of purchase and have indicated that they understand that they will be charged additional money after the sale.

I have today booked accommodation in Lanzarote at the Labranda Los Cocoteros in Puerto Del Carmen, Lanzarote. [protected] to [protected].

That was fine. I was then asked if i wished to book a flight, which i tried to do.

The flights are with Ryanair from Manchester.

MAN-ACE LC1E7T ACE-MAN BF2ZXN.

I paid for the flights and also paid for check in luggage, which i thought was two suitcases to go into the hold. It transpired after payment that the cost of £60 was for hand luggage of 10kg each to go into the cabin. Having travelled with Ryanair recently, i know the hand luggage in the cabin is free. Your website would not allow me to change my booking, or indeed book my seats, which is normal practice. I called the BOOKING.COM office and spoke with Tanviar, who i might say is rude and not helpful at all. He eventually gave me a Ryanair number which i tried to no avail. I will say your website for booking flights is very poor. Not informative, and leads you astray. You should be told exactly what you are booking, and not have to find out later, or have to go to Ryanair themselves. This is very poor. I need this resolving as i go away on 19th April and do not wish any problems at Manchester airport. There are enough problems there already. Could somebody please call me on [protected]. Thanks

Someone book this hotel Amsterdam NLD used my credit card. Please refund me my money back.. I have contacted my Bank to cancel that card. I remember went to Cell phone place Harwin. I was buying a new phone. I believe they are the one who hacked in people's account. They should be investigated. I went to store April 2, 2022 I noticed one of the guys who working In the shop was paying a lot tension what I was saying. FM Cellular on 7350 Harwin Dr. Houston Texas 77036. Lady who was helping me is from Amsterdam she asked me for my pin number on the cell phone. When I realized 3 days later that was a mistakes...

I have been trying to contact this ridiculous company to facilitate a refund for a double booking fault from their side with no success.

The chats seem to go no where.

And my last interaction with them, as seen in the attachments, seemed like I was talking to a Bot or people who were taking me for a joy ride :(

When the bookings work, its all good, but try having an issue and these [censored]s will make you realise how big of a SCAM Booking.com actually is.

I hope there are companies or people out there who can help with this.

My email is nirvash.[protected]@gmail.com

Thank You.

Tickets i paid gotogate for was declared void by qatar airways airport manager but offered to let us board the next flight as long as i paid her airport office $1200,this was for the same booking i paid gotogate for my call to gotogate to complain was meet with lies and falls excuses they also made a statement to skyscanner that they cancelled the tickets as i had no travel visa anothr lie im british i never need a visa i have requested evidence from gotgate and the owners of gotogate etraveli and booking holdings they responde with nothing but recorded stupid emails i have heard from booking.Com one of the same group who said its not company policy or company rulls to contact customers so i am suming that mr glen fogel the exective of booking holdings tells his staff sell as many tickets as possible but if customer has a complaint dont answer just keep there money

Booking.com advertised a hotel room, Mayan Vidanta in Acapulco, 3 bedrooms, for the dates we wanted and we booked the apartment, received and received confirmation then we bought no refundable plane ticket jets. Then, the hotel contacted us asking to change dates. We called Booking. Com and we’re told that the hotel is complying with our original dates, then, the hotel tried to gives us a two befroom instead of three bedroom room. We said “No”, and they cancelled our reservation. Booking.com then offered us a residential house with an undisclosed address. We looked up Booking.Congo find the property and found our original Mayan Vidanta apt still being advertised. I booked it, my husband booked it, then we both cancelled. We are now scrambling one week before our family of 6 trip to find accommodation. There have been numerous phone calls to Booking.com. The last rep hung up on me when I asked to speak to a manager.

I booked with booking.com for a room with a handicapped child. I needed a room ground floor, view to room. The hotel was very nasty but I did get a ground floor. The room was behind a wall not visible to parking lot. To the left of the door there was a road. To the right out to parking lot. I ran out to get my grandsons braces and medication I was I a very tight spot and trying to rush, fearful my grandson could get out of room and there was a road and I could not see room. As I was rushing I fell over a curve and badly sprained my ankle. I fell was having trouble getting up. Thankfully some guys rushed to me, checked on my grandson and helped me. I was very stressed and in alot of pain. I called to complain about room and the manager Jim Duggan was very rude and told me I was going to be evicted for complaining. I am 67 years old came 2 hours from ocala to take my grandson to his neurosurgeon. My whole trip has been ruined since now I can't even use the pool because I can hardly walk on my foot. Going to doctors is going to be a big challenging with my foot and a handicapped child. The stress is horrible. I have never been treated so badly by a hotel or by booking. I spent decent money ended up in a unsafe room for my grandson being very stressed and with a spained ankle. My whole trip was ruined. This whole thing was a horrible experience. I am very unhappy with booking.com and Avanti international resorts of Orlando fl. I have pictures of my foot, the room with no view to parking lot and how close it is to a street. They would not upload but I do have them for anyone who needs to see.

this letter arrived today with no clear explanation in simple non legal terms why our property has been removed from Booking.com

8233853 TEMPLE HOUSE

Temple House Ramla st reet Al Bairat West Bank Luxor Egypt

luxor, Egypt

24 March 2022

Dear partner,

We’re sending this email to inform you that your accommodation agreement with us has

been terminated with immediate effect. This decision was made as a result of a breach of

article 7.4 (iii) in the General Delivery Terms.

If you have any questions or concerns, please reach out to your account manager or Local

Partner Services. Please refer to article 10.2 (vi) of our General Delivery Terms, the Ext ranet

and Partner Help for more information on our complaint procedure.

Yours sincerely,

Booking.com BV B.V.

not only is there no clear explanation my UK mobile number was never added as requested to my profile and as a result I could never log in via Pulse to check my details, even through the admin portal I had very little and no understanding of what the problem was with our booking advert

Hi

The complaint is about bedbugs in the place I stayed in Kona, Hawaii.

We were bitten by bedbugs.

After the first night, I sent the owner that there are bed bugs in my room, and asked them to fumigate my room. I was promised to be done so. And Nothing like that happened. I am all bitten by the bedbugs.

My stay was from 15th of march till 21 of march

reservation number [protected]

I booked a lovely garden flat one night, for a special event

The host was helpful at first, although automated replies about time getting there, parking etc. I became worried nearer the time, that there were no personal answers to emails/phone calls/ chats which I kept sending. I needed to the key box details etc.

I rang Booking.com the night before and they also could not get hold of host. They said said still go there. I was also told by Booking.com the apartment was booked the night before so someone should be there.

We got to apartment and stood in the rain for over a hour + and no one came.

Rang booking.com, who did try to get another property for same price.

This was taking time, and we were under time pressure to find something.

Booking.com came up with a studio flat, there were 4 of us and not close to event.

We had to find something quick - so a hotel with no windows was the only alternative.

We were so upset and stressed and we all felt it ruin the event.

Booking.com did refund us the diff between hotel and apartment

We could of made alternative arrangements, the night before if we had known it was not available eg go by car or train.

We booked the Garden flat, to make the event more special, but this was not to be due to the circumstances beyond our control.

I would like the full refund of the Hotel Cost for the upset and stress.

Booking.com did not honour the contract/agreement made.

I double booked a night thanks to Booking.com buggy website and was facing a £100 payment for a hotel where I couldn't stay unless I can duplicate and sleep in two places at once. I was assured this would be dealt between the hotel and Booking.com at no cost for me given the reason for the issue but that is far from what happened.

Instead I was charged for the night I didn't spend and then gaslit and disrespected by Booking.com and the hotel to the point that my sanity was being questioned - Booking.com was arguing I tried to check in that hotel!

Absolutely disgusting and neither company accepted responsibility, only being moved to show respect and compassion when I finally broke to tears after being abused for a whole day and out of £100 when I'm still a student with limited funds.

I have been reading horrible reviews about Booking.com saying it's a scammy business and I'm scared because this happened to me and it still wasn't solved.

I booked a room at Middlegate Hotel in Pembroke it was not upto what I expected and moved out after the first night stay, I noticed the building is rundown and needs to be decorated and upgraded throughout. I arrived at 22.30pm asked for a cup of tea but they didn't have the blend I drink so I asked for water which he was going to charge me for, I also noticed cobwebs around the kitchen door and looking further in the kitchen looked dirty. I went to the room which was smaller than I expected and was told there is no room service and that they don't come in the room there was no refreshments the TV only had two channels and the shower area was even smaller which I could bearly move in. After staying the first night I hardly slept and felt very closterfrobic and feeling very stressed that evening there was also a light kept coming on lighting the room all night. Later the next day in the evening I was feeling really anxious and closed in so I decided to go and look for another room in a different hotel which was luxury compared to Middlegate hotel. I called at Middlegate Hotel to ask if I could pick up something I had left in the room in the dash to pack my belongings, he asked me have I not got my key I said I left it in the door he hadn't even noticed I had left the night before. I asked if it was possible for a refund he said I have to do it through booking.com. so I messaged them and the answer was no. I did a review and noticed they put a different picture of the room I had, they also only showed the good bits I wrote about the different hotel that I moved to. I asked for it to be removed off the site and they said I had to make a request for new questionnaire review I tried but couldn't do it and they didn't send one I was getting really stressed and anxious by then which made me to be a little rude I then asked politely but have had no reply. I then looked at there complaints review and it was not good.

I booked a villa with Booking.com in Cairo, Egypt for 2 nights. The villa was not able to be secured, the entrance gate was broken as well as a large walk through window on ground level. Anyone could literally walk into the villa. The villa was dirty, amenities like the pool and towels were unavailable. The beds were dirty and the mattress very old. It was a noisy neighborhood, with many men walking in the street. We did not feel comfortable or safe sleeping there. I tried to contact the owner, without response. We stayed in a hotel nearby.

I prepaid $249.44 to Booking.com for Belagio Hotel, Las Vegas for one night (Dec9-10, 2021).

At front desk of Belagio I handed "Karla" print out of the booking.com payment.

Karla asked for My Credit Card. "Why", I asked.

Reply from Karla: " To pay resort fee and if you take any food items from the room refrigerator."

Later, my Mastercard statement showed that I was charged by Belagio for $175.00 Room Rate.

The booking.com fee of $249.44 was ignored.