Menu
For Business Write a review File a complaint
Booking.com Customer Service Phone, Email, Contacts

Booking.com
Reviews and Complaints

www.booking.com

Learn how the rating is calculated

4.2 38 Reviews 1681 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Booking.com Complaints 1681

ComplaintsBoard
H
7:43 am EST

Booking.com dishonest company

I booked a room through Booking.com, but the date of my arrival changed so I contacted customer support. Then they called the hotel, and later someone from the hotel called me back. Well, Booking actually did nothing, they just gave my phone number to the hotel manager. When manager called me she said that there was no reservation under my name. I also got a better deal booking directly with the hotel with no cancellation fee. I must say that this company is dishonest. Better stay away from this site.

Read full review of Booking.com
Hide full review
ComplaintsBoard
R
3:10 am EST

Booking.com terrible website!

I booked a hotel through Booking website. Later I decided to call the hotel to check if everything was ok with my reservation, and discovered that the hotel that they booked me in was not even operational! I immediately called Booking and they booked another hotel for me. When I arrived at the place I was told by the hotel manager, that there was no reservation made for me! I'll never trust Bookin.com again! They made two reservations me and every time they lied and scammed me! Horrible thieves! This company needs to be shut down! Avoid this company at all costs!

Read full review of Booking.com
Hide full review
ComplaintsBoard
R
3:54 am EST

Booking.com will not refund me when they allowed hotel to take unauthorised payment - £455!

Booking.com booking reference: 301.742.455

I booked a room in the 'Luxury Apartments Mondrian Market Square II' in Warsaw through booking.com for a stay in 9 months time. I selected the 'free cancellation, pay during stay' option as my plans were not set in stone. This option cost more but I always choose this option in case my plans change. I ended up cancelling my reservation a few days later through booking.com as I wouldn't be able to get to Warsaw. However, this hotel ended up charging me IN FULL for the entire stay which was £455 after I had cancelled. There are two major issues here -

1) Booking.com have allowed this hotel to make false claims about their booking policy as no payment should have been taken until my stay.
2) They stated they had 'free cancellation' which was also not the case.

I contacted this hotel several times and heard nothing back. I also mailed booking.com and I can't believe how badly they have treated me as a customer. It is over a month ago since this hotel took this payment and I have been given the runaround by booking.com. They have been unable to get a response from this hotel either which reflects really badly on booking.com that they allow them to get away with it. I can't get a response from them and neither can booking.com so it is obvious they have no intention of refunding me. They still represent this hotel on their website which means they are putting other customers at risk.
I have been given lots of conflicting information by around 6 different customer agents - initially I was told I would get a refund within 14 days. This didn't happen. Then I was told the hotel had 24 hours to refund me, if not booking.com would refund me. This was last week and the latest correspondence from a different customer service agent has said that the hotel has another 5 days. So I am being lied to by various customer service agents from booking.com. I am yet to get a definitive response from someone at booking.com where I'm comfortable the matter will be resolved. Do they think I will just sit back and allow such a large payment to be taken and not do anything? It was taken in January too which really messed me up financially.
This is a kind of fraud in a way as this payment was not authorised. It is also false advertising. Booking.com have to have some responsibility for their (loyal) customers. How can they and this hotel get away with taking such a large payment?
I hope any booking.com customers read this with great care - you are giving your bank details to a company who don't safeguard them and they are representing establishments who are clearly unethical. This should have been treated as a serious matter from the outset by booking.com and resolved in a timely manner. Instead I have been fobbed off and this hotel still have my money.

Read full review of Booking.com
Hide full review
ComplaintsBoard
M
6:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com credit card charges

Booked a hotel in Thailand for Aug 2016 through booking.com and noticed that the hotel charged my credit card for the full amount. This is for a holiday that is still seven months away. Promptly cancelled the booking and emailed booking.com to get a refund. They replied saying they would contact the hotel. Didn't hear anything back so had to call them and then was told I'd get a refund in a few days. A week later I am still waiting ...

When booking I was under the impression that your credit card details were used to secure a booking, not to pay up front seven months in advance. But it seems booking.com send your credit card details to the hotel who can then charge whatever they want! Oh and good luck getting your money back. I will never use booking.com again.

Thanks booking.com for messing up a family holiday we have been saving up 3 years for!

Read full review of Booking.com and 1 comment
Update by michael_B
Feb 17, 2016 1:46 pm EST

Netsuke I specifically chose the no deposit option as was reflected in the confirmation email which clearly stated no deposit payable - payment at hotel. It is the fault of booking.com because they have STILL to date not sorted a refund for me. I am now fed up of waiting for booking.com and have reported this to the bank as a fraudulent charge. So this pathetic hotel can fight with the bank over the money if they really want it that badly!

Hide full review
1 comment
Add a comment
N
N
Netsuke
AU
Send a message
Feb 17, 2016 11:46 am EST

michael_B - You need to read the wording carefully as some accommodation places say they may take payment. This has happened to me with some accommodation places, but when I cancelled the booking(s), the money was refunded in full within a few days. It is not the fault of booking.com, but rather with the hotel. Not all hotels take part or all money at time of booking - you need to read the fine print.

I have always found booking.com to be helpful in my dealings with them.

ComplaintsBoard
P
9:20 am EST

Booking.com booking of a hotel

Dear all

I have had a complaint that has been ongoing with booking.com since early December. They say I booked using the wrong email address. For work reasons I ALWAYS book using my account. All I need to do is click a Log in button at the top and it signs me in automatically. I think I would remember if I entered all of my credit card details and address details again. Also my computer flags up red if I enter the wrong email address as you have to enter it twice. It comes up red and says "did you mean..." with my correct email address and will not let me pass the page till I address this. All this has not been enough for them and they are adamant it is my mistake. Even though they won't offer me any proof. They offered to refund me half the money and on my last email I agreed as I realised they were not going to take responsibility. Low and behold they have ignored me trying to contact them FOUR TIMES! They stopped replying with my ongoing discussion. I contacted customer services and they did not get back to me. I also contacted them using the contacts form and when they asked for my booking number they have also ignored getting back to me. This was 3 weeks ago. I always book with them every single week and find it disgusting that they will not give me any proof and they have ignored every single email since a few days before Christmas. Its now mid feb and I'm astounded by this level of customer negligence.

Parisa Hatami

Read full review of Booking.com
Hide full review
ComplaintsBoard
J
10:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com customer reviews

Booking.com accept customer mis-statements, incorrect facts and outright lies without checking the veracity of comments even when the host points this out to Booking, Com's so called Review Panel. I was advised over the telephone that their only concern is if profanities are used and that bookers can make any comment regardless of accuracy or truth, what a system, I gave them an opportunity to review one such guest, my next step is to seek legal council for libel and threaten the writer, why should I have to go through this

Read full review of Booking.com
Hide full review
ComplaintsBoard
R
4:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com charged for a booking that was not existent.

I have used booking.com for years and consider myself a loyal customer, until they made an error with a booking and have still allowed me to be charged for their mistake.

On November 16th, I was charged for booking that I never received confirmation for and that in my booking.com account cannot be seen anywhere either. As I never received confirmation/could not see the booking anywhere, I booked a new place, which I stayed at.

Upon contacting them, they advised me the booking was for a different company and therefore I needed to contact my bank and dispute the transaction, which I did.

"Dear Rebecca Smith,
Thank you for choosing Booking.com.
We are writing to you regarding your reservation [protected] at Perfect Days Charles Bridge 2, check-in date 2015-11-12, and check-out date 2015-11-16.
The accommodation has confirmed that the reservation was paid on arrival, but they say they did not charge the credit card provided. The charge to your credit card has been made by Malostranska Rezidence Praha which is not the same company.
In this case please do dispute the charges with your credit card provider.
Please feel free to contact us with any additional questions.
Kind regards,
--
Birgit
Booking.com Customer Service Team"

The bank came back to me and advised that when they contacted the hotel that the charge was taken for, they had a "no show" and thus the charge would go through (which has now put me in debt). When I called booking.com they advised that as I had the booking number now (the hotel gave this to my bank, who in turn gave it me, I NEVER received this), that this was a booking (why not advise me that the first time I contacted) and that there was nothing they could do, then hung up on me.

Again, I emphasis that this booking is not found on my side, no one contacted me about it, confirmed or called to find out why I never showed? Which means the room could have been resold also. As a customer of theirs for a long time, I will take this as far as I need to, to prove this was their error that they need to rectify and ensure their agents treat clients correctly, with respect also.

Read full review of Booking.com
View 0 more photos
Hide full review
ComplaintsBoard
L
9:33 am EST

Booking.com toctoc in rome

Wow! What a company disregard for safety!
I wrote in complaining of a safety issue. Our adult son ended up in the hospital with a concussion after hitting the doorway that was so low that he lost consciousness. Our daughter hit it as well but only ended up with a bad bump. Booking.com told us that they can’t guarantee any of their properties and there is nothing they can do !

I am enclosing pictures of the doorway. We are not talking that it is slightly low, it is incredibly low and dangerous and this is compounded by the fact that there are stairs right under them. The stairs go down from the living area to the kitchen and it is a very cumbersome and dangerous situation managing the stairs, having to duck and to time when to go up without hitting your head if you are over 5 feet 5 inches!
This property was recently remodeled and there should be a warning mark on the doorway. (red or yellow line)
I would have thought that booking.com would have been interested in safety issues, but I guess I am wrong. I am a healthcare provider and it is ingrained that you look after the well being of others. I think that it is obvious that money comes before safety at booking.com.
I will not only NEVER use their services again and I will go out of my way to tell everyone I can about the experience I had and show them your response! I think I will incorporate this into my lectures at the school I teach and demonstrate how not everyone cares about others.

Read full review of Booking.com
View 0 more photos
Hide full review
ComplaintsBoard
E
5:59 am EST

Booking.com booking services for rental owners

Im a vacation rental owner and I found out their site just does not cater well for this type of thing even though they say they do. Their internet interface (extranet) which is their booking management system is so complicated and full of errors that you encounter every possible thing that can go wrong: f.e when a customer books, the customer's credit cards would show charge declined, and we are supposed to then press the link on their booking system: credit card invalid so we dont get charged commission for the transaction. The link did not work and customer service (every time a different country!) could not fix, consequence I got charged 15% commission and the guest never paid or booked! I would get a booking, but then the cvc code for the credit card was not displayed for security reasons! Well, how can I charge it without a CVC code? Consequence: you guessed right, they charged booking fees, but I could not process the payment from the guest. On and on. Then they started to accept bookings from guests even though my calendar was messed up due to their complicated calendar system on the extranet (to close up a room - as they call it, you have this really antiquated spreadsheet system and you have to do multiple steps - (close entire room, then close from monday-friday, then the amount of hours or something equally weird), a nightmare to manage!
Dont use these people. I am Dutch and they are a Dutch company but this is such a back to the 90's internet set up that I am ashamed that they are from my country. So old fashioned in their internet dealings! Terrible.

Read full review of Booking.com
Hide full review
ComplaintsBoard
L
6:26 am EST

Booking.com horrible customer service

I booked a room through Booking. But due to the health reasons I had to cancel the booking few days later. When I made a reservation, I paid the full amount. So I contacted the hotel and they said that my booking was never cancelled and that is why they could not return my money. Then I contacted booking.com customer service many times and finally got in touch with somebody from the staff. They said that they need time to find the resolution. One month later I received a message from them stating they could not find the resolution, so there will be no refund. Please, avoid this scam service and save your money.

Read full review of Booking.com
Hide full review
ComplaintsBoard
R
8:25 am EST

Booking.com scam from bumi hegar guest house via booking.com

It is the first time I feel really disappointed with booking. com. I have used it a lot of times, but their service this time is not professional. This hotel bumi hegar guest house treat us terribly bad and we cant even create a review. How can people trust this site. This hotel said that we didnt come or no show so we cant wrote review about this hotel, and booking. com let this such a thing happen. We came there from another city, and we called the owner, and he said he gave the hotel to someon else already, we still understand, eventhough we are really tored that time, and we have booked the hotel, and he didnt give us a room, he told us to travel to the other part of city, which is 1 hour, he promise us a room with ac, etc, and etc. When we arrive there after 1 hour by taxi, the room is small, like 2x1m, dirty, with really small bad, with ac, or fan. What a scam. Thanks for booking. com for being uncooperative. We wish we could just write a review for this hotel so one else has the same experience.

Read full review of Booking.com
Hide full review
ComplaintsBoard
A
5:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com refusal to refund holiday booking following the death of my mother

I booked a holiday, not flight, with booking.com on the 11 November 2015, date of arrival Thursday 14 January 2016, date of leaving Tuesday 19 January 2016. Unfortunately my elderly mother became unwell on the 19 November 2015 and was admitted to hospital and sadly passed away on the 23 December 2015. Due to the Christmas and New Year period, her funeral was scheduled to take place on the 14 January 2016 the day that I was due to go on holiday. I therefore contacted Booking.com to explain the circumstances and to advise that I wished to cancel the holiday as I had rather a lot to contend with. I was informed that I could only reschedule the holiday and not have refund and that I would have to make my reschedule by the 14 January 2016, the day of the original holiday, the day of my Mums funeral. As I was dealing with the funeral arrangements and other related matters following my Mums death, the last thing that I could possibly consider was the rescheduling of the holiday and consider this totally unacceptable of Booking.com not to offer me a refund considering my circumstances. Please could you assist.

Read full review of Booking.com
Hide full review
ComplaintsBoard
R
6:38 am EST

Booking.com hotel booking service called booking.com

I booked a hotel for my trip to Chennai on 10th Jan 2016 thru booking.com. My Booking number: [protected] I received a confirmation for my stay at this hotel from booking.com and they reconfirmed it and followed it up with reminders wishing me a pleasant stay. I showed up at the hotel after along drive from the airport and was surprised to see that the hotel had changed management and its name recently. They obviously didn't acknowledge or accept my booking and summarily declined to make a room available. I was also informed that the property had changed hands more than 3 months ago. In fact i had booked the same property for an earlier trip planned for the last week of Nov and received the same kind of confirmation from booking.com. I was forced to cancel that booking due to the city getting flooded. This is the most unusual and agonizing experience i have had with reservations. My wife and I were forced to shack up with friends and start hunting a suitable hotel for our 36 hour stay in the city. Clearly booking.com is at best an incompetent operation or at worst a scam. they freely hand out ghost bookings and don't have a mechanism to confirm the bookings with the properties. I am just fortunate that i chose to not use my credit card on this site. Please BEWARE. never again pay through booking.com even if you use it to browse options. Suresh Iyer

Read full review of Booking.com
Hide full review
ComplaintsBoard
T
9:04 am EST

Booking.com scam site

I wanted to share my recent experience with Booking.com. I booked a hotel back in October 2015. I booked 2 rooms, because we were 2 adults and 2 kids. They charged my credit card for both rooms. When we arrived, there was only one room prepared for our family. I contacted customer service, they said how sorry they were, but there was nothing hey could do. Their agent assured me I would be refunded. Several minutes later they called me back and told they found us another hotel (for which I paid again). Few months passed and still no money. I called the customer service, they are now refusing to refund me, because the hotel doesn't want to refund them!

Read full review of Booking.com
Hide full review
ComplaintsBoard
P
5:29 pm EST

Booking.com misleading about rate / currency when reserving

I booked a room on Booking.com and it was quoted all in £gbp as 'best rate'. It was the best rate we found but when the booking reservation came through the price was confirmed as fixed in euro not £. I called to complain and they maintained that it was made clear that the price would be paid in the hotel's own currency. that would be fine except that it did not state that the price confirmed was converted to euro so suddenly we are now exposed to exchange rates at the point payment will be taken. have been back over the process and all the way through the price is given in £ with no mention that the price is now fixed in euro. This is totally misleading. At the end of the reservation it clearly states £375 = €510 and not €510 = £375

Read full review of Booking.com
Hide full review
ComplaintsBoard
R
8:22 am EST

Booking.com unable to receive refund after cancellation

Confirmation ref [protected] club mykonos south Africa. I booked a weekend away at this resort in November and was advised to pay the hotel direct, which I did. Unfortunately we have had to cancel this trip and requested a refund . Again booking dot .com advised me to contact hotel direct which I did 29th November . I still have not received my refund. Hotel say unable to pay into my UK account and have given them my sa bank account but still no joy. I have asked booking.com for assistance but they keep advising me to contact hotel. Where do I go from here, sent hotel another e mail today,

Read full review of Booking.com and 1 comment
Hide full review
1 comment
Add a comment
S
S
Susan68
US
Send a message
Jan 13, 2016 12:22 pm EST

such a shame and thanks for share, otherwise timeshare scheme is very risky too, and booking.com dont give any advice of that..so searching on the web i found this blog with many good articles in relation about, resorts blacklist, and many other good things that are useful to know, hope can be useful to you too and good luck.

http://www.timesharescam.com/blog

ComplaintsBoard
R
9:43 pm EST

Booking.com privacy

Booking.com and their associate hotel - The Renaissance by Marriott in Boca Raton took my private info when I booked two rooms for two weeks - $7, 600.00 and then it appears shared my personal information concerning our deal with third parties, including but not limited to Robert B. Schatz an attorney working for Audi of America a division of The Volkswagen Group who has recently been exposed in a humongous worldwide consumer fraud. I would suggest you really think very hard and seriously about using Booking.com for a trip if they cannot be trusted to honor their privacy agreement.

Read full review of Booking.com and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bookingmybutt
US
Send a message
Jan 05, 2016 9:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Please read about Booking.com - it appears they cannot be trusted to protect your private dealings and your private info

ComplaintsBoard
T
10:57 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked 4 hotel rooms for four families on dec 27-28th for two days using booking.com website. I got confirmation by email for the corrects dates. When we reached hyatt on sunday Hyatt said our reservation is not in there system. We showed the confirmation and Hyatt said booking.com messed up and they dont have any request. When we called booking.com they...

Read full review of Booking.com
ComplaintsBoard
R
3:06 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am not totally sure if this is a problem with booking.com or with Kayak, but there is a problem with the android app that these companies use. The problem relates to the display of details for the rooms. In some cases, when you are selecting a room from a specific hotel, it will not display the details for the room, such as whether it is non-smoking, etc...

Read full review of Booking.com
ComplaintsBoard
K
6:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com dishonesty

During april & june 2015 we enquired about accommodation in naples italy and wanted quotes. When filling in the forms they ask for credit card detail except the 3 numbers on the back off the card. We got the quotes but did not accept the quotes. The 2 hotels in question is hotel magri. S and andris hotel. When we came back to rsa we noticed that our absa credit card has been debited from magri's hotel for r4429.28 and andris hotel with r15532.67. The was for a family holiday to celebrate my 70th birthday in italy. This is a lot of money for the normal person what still about pensioners, the saying the rich will always steel from the poor. What a disgrace never ever will I use booking. com again. Reading through other complaints about booking. com it all seems to boil down to the same trick dishonest the site should be closed down. All I can say is dont use booking. com. Use trip advisor very good and trustworthy. Booking>com sharks ! Sharks! Watch out

Read full review of Booking.com
Hide full review

Booking.com Reviews 0

Looks like Booking.com has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Booking.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Booking.com

Screenshot Booking.com
Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers around the world. The platform allows users to search for and book hotels, apartments, villas, hostels, and other types of lodging in various destinations across the globe. With a user-friendly interface and a vast selection of properties, Booking.com has become a go-to resource for travelers looking to plan their next trip.

One of the key features of Booking.com is its extensive database of properties. The platform boasts over 28 million listings, making it one of the largest accommodation providers in the world. Users can search for properties based on their preferred location, budget, and amenities, and can filter their results to find the perfect match for their needs. Whether you're looking for a luxury hotel in a bustling city or a cozy bed and breakfast in a quiet countryside, Booking.com has something for everyone.

Another advantage of Booking.com is its competitive pricing. The platform offers a Best Price Guarantee, which means that if you find a lower price for the same property on another website, Booking.com will match it. This ensures that users get the best possible deal on their accommodation, without having to spend hours searching for the best price.

Booking.com also offers a range of tools and features to help users plan their trip. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. Users can also use the map feature to see the location of each property and its proximity to local attractions. Additionally, Booking.com offers a range of travel guides and resources to help users plan their itinerary and make the most of their trip.

Overall, Booking.com is a reliable and convenient platform for booking accommodation for your next trip. With its extensive database of properties, competitive pricing, and user-friendly interface, it's no wonder that millions of travelers around the world choose Booking.com as their go-to travel resource.
How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com customer service
Expand Collapse all
Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

Overview of Booking.com complaint handling

Booking.com reviews first appeared on Complaints Board on Jan 27, 2008. The latest review Customer service was posted on Dec 19, 2024. The latest complaint The staff interactions were pleasant was resolved on Feb 27, 2024. Booking.com has an average consumer rating of 1 stars from 8226 reviews. Booking.com has resolved 124 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.3
77093 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Booking.com Contacts

  2. Booking.com phone numbers
    +44 203 320 2609
    +44 203 320 2609
    Click up if you have successfully reached Booking.com by calling +44 203 320 2609 phone number 236 236 users reported that they have successfully reached Booking.com by calling +44 203 320 2609 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 203 320 2609 phone number 303 303 users reported that they have UNsuccessfully reached Booking.com by calling +44 203 320 2609 phone number
    International
    +1 (888) 850-3958
    +1 (888) 850-3958
    Click up if you have successfully reached Booking.com by calling +1 (888) 850-3958 phone number 38 38 users reported that they have successfully reached Booking.com by calling +1 (888) 850-3958 phone number Click down if you have unsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number 295 295 users reported that they have UNsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number
    United States
    +44 208 612 8000
    +44 208 612 8000
    Click up if you have successfully reached Booking.com by calling +44 208 612 8000 phone number 34 34 users reported that they have successfully reached Booking.com by calling +44 208 612 8000 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 208 612 8000 phone number 29 29 users reported that they have UNsuccessfully reached Booking.com by calling +44 208 612 8000 phone number
    8%
    Confidence score
    United Kingdom
    +353 14 283 000
    +353 14 283 000
    Click up if you have successfully reached Booking.com by calling +353 14 283 000 phone number 8 8 users reported that they have successfully reached Booking.com by calling +353 14 283 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +353 14 283 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +353 14 283 000 phone number
    Ireland
    +61 292 559 200
    +61 292 559 200
    Click up if you have successfully reached Booking.com by calling +61 292 559 200 phone number 28 28 users reported that they have successfully reached Booking.com by calling +61 292 559 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +61 292 559 200 phone number 33 33 users reported that they have UNsuccessfully reached Booking.com by calling +61 292 559 200 phone number
    Australia
    +64 93 004 670
    +64 93 004 670
    Click up if you have successfully reached Booking.com by calling +64 93 004 670 phone number 1 1 users reported that they have successfully reached Booking.com by calling +64 93 004 670 phone number Click down if you have unsuccessfully reached Booking.com by calling +64 93 004 670 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +64 93 004 670 phone number
    New Zealand
    +43 120 5550
    +43 120 5550
    Click up if you have successfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have successfully reached Booking.com by calling +43 120 5550 phone number Click down if you have unsuccessfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +43 120 5550 phone number
    Austria
    +32 22 075 800
    +32 22 075 800
    Click up if you have successfully reached Booking.com by calling +32 22 075 800 phone number 3 3 users reported that they have successfully reached Booking.com by calling +32 22 075 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +32 22 075 800 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +32 22 075 800 phone number
    Belgium
    +45 33 443 340
    +45 33 443 340
    Click up if you have successfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have successfully reached Booking.com by calling +45 33 443 340 phone number Click down if you have unsuccessfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +45 33 443 340 phone number
    Denmark
    +358 961 291 700
    +358 961 291 700
    Click up if you have successfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +358 961 291 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +358 961 291 700 phone number
    Finland
    +33 153 251 312
    +33 153 251 312
    Click up if you have successfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have successfully reached Booking.com by calling +33 153 251 312 phone number Click down if you have unsuccessfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +33 153 251 312 phone number
    France
    +49 211 9098 5000
    +49 211 9098 5000
    Click up if you have successfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have successfully reached Booking.com by calling +49 211 9098 5000 phone number Click down if you have unsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number
    Germany
    +39 683 365 700
    +39 683 365 700
    Click up if you have successfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +39 683 365 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +39 683 365 700 phone number
    Italy
    +47 21 052 300
    +47 21 052 300
    Click up if you have successfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +47 21 052 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +47 21 052 300 phone number
    Norway
    +48 224 892 000
    +48 224 892 000
    Click up if you have successfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +48 224 892 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +48 224 892 000 phone number
    Poland
    +351 211 208 000
    +351 211 208 000
    Click up if you have successfully reached Booking.com by calling +351 211 208 000 phone number 1 1 users reported that they have successfully reached Booking.com by calling +351 211 208 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +351 211 208 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +351 211 208 000 phone number
    100%
    Confidence score
    Portugal
    +46 851 758 000
    +46 851 758 000
    Click up if you have successfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +46 851 758 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +46 851 758 000 phone number
    Sweden
    +41 442 003 850
    +41 442 003 850
    Click up if you have successfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have successfully reached Booking.com by calling +41 442 003 850 phone number Click down if you have unsuccessfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +41 442 003 850 phone number
    Switzerland
    +86 216 080 7200
    +86 216 080 7200
    Click up if you have successfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have successfully reached Booking.com by calling +86 216 080 7200 phone number Click down if you have unsuccessfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +86 216 080 7200 phone number
    China
    +852 29 558 700
    +852 29 558 700
    Click up if you have successfully reached Booking.com by calling +852 29 558 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +852 29 558 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +852 29 558 700 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +852 29 558 700 phone number
    Hong Kong
    +60 322 967 800
    +60 322 967 800
    Click up if you have successfully reached Booking.com by calling +60 322 967 800 phone number 2 2 users reported that they have successfully reached Booking.com by calling +60 322 967 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +60 322 967 800 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +60 322 967 800 phone number
    33%
    Confidence score
    Malaysia
    +63 29 882 000
    +63 29 882 000
    Click up if you have successfully reached Booking.com by calling +63 29 882 000 phone number 5 5 users reported that they have successfully reached Booking.com by calling +63 29 882 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +63 29 882 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +63 29 882 000 phone number
    Philippines
    +65 66 033 400
    +65 66 033 400
    Click up if you have successfully reached Booking.com by calling +65 66 033 400 phone number 3 3 users reported that they have successfully reached Booking.com by calling +65 66 033 400 phone number Click down if you have unsuccessfully reached Booking.com by calling +65 66 033 400 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +65 66 033 400 phone number
    Singapore
    +27 216 812 520
    +27 216 812 520
    Click up if you have successfully reached Booking.com by calling +27 216 812 520 phone number 24 24 users reported that they have successfully reached Booking.com by calling +27 216 812 520 phone number Click down if you have unsuccessfully reached Booking.com by calling +27 216 812 520 phone number 18 18 users reported that they have UNsuccessfully reached Booking.com by calling +27 216 812 520 phone number
    14%
    Confidence score
    South Africa
    +886 287 268 300
    +886 287 268 300
    Click up if you have successfully reached Booking.com by calling +886 287 268 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +886 287 268 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +886 287 268 300 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +886 287 268 300 phone number
    Taiwan
    +971 44 358 200
    +971 44 358 200
    Click up if you have successfully reached Booking.com by calling +971 44 358 200 phone number 8 8 users reported that they have successfully reached Booking.com by calling +971 44 358 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +971 44 358 200 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +971 44 358 200 phone number
    60%
    Confidence score
    UAE
    +54 115 296 5600
    +54 115 296 5600
    Click up if you have successfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have successfully reached Booking.com by calling +54 115 296 5600 phone number Click down if you have unsuccessfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +54 115 296 5600 phone number
    Argentina
    +55 113 956 4000
    +55 113 956 4000
    Click up if you have successfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +55 113 956 4000 phone number Click down if you have unsuccessfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +55 113 956 4000 phone number
    Brazil
    +52 555 047 1800
    +52 555 047 1800
    Click up if you have successfully reached Booking.com by calling +52 555 047 1800 phone number 0 0 users reported that they have successfully reached Booking.com by calling +52 555 047 1800 phone number Click down if you have unsuccessfully reached Booking.com by calling +52 555 047 1800 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +52 555 047 1800 phone number
    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Booking.com contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.