Booking.com’s earns a 4.2-star rating from 8226 reviews, showing that the majority of travelers are very satisfied with accommodation bookings.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
save yourself the headache and avoid this site!
Me and my wife were going on a vacation so I booked a hotel for 2 people. Few days before the trip I was contacted by Booking and told that our reservation was cancelled and that they found us another place to stay. They said that it was a nice place and provided us new address. When we arrived at the hotel it looked more like a motel. The place was a mess! Our room was really dirty and small, there were no towels and no toilet paper! I contacted Booking and asked for a refund. Originally we booked a room in a 4 star hotel and this place was more like a garbage can! They apologized and soon we received our money back. Terrible experience but I'm glad that they did fix their own mistake.
drumnadrochit lodges
Never pass your credit details to Booking.com. They just pass them onto the accommodation who then do whatever they want like the above shyster who took £287 then told us we couldn't stay there as Booking. com made a wrong booking (for one person instead of 2 adults and a child) and at £287 for 3 nights accommodation in a lodge for one! A more rip-off, condescending, parsimonious and sanctimonious individual I have yet to meet. And of course, Booking.com wriggled and squirmed but didn't have the decency to cough up the money back or de-list this obnoxious ###.
misleading advertisement
We use to make all of our Leisure bookings through Booking.com. And we always made use of Booking.com for all our business accommodation. Unfortunately we won’t use this booking agency again. And we will not recommend it to anyone.
The agents in the call centre, are incompetent, rude and not very helpful. The guarantee that the rates are the best rates that one will find is not true, and the policy that you will refund the difference if there is another agency that has better rates than Bookin.com is a hoax.
Last week we decided that we want to go to Sun City for our wedding anniversary. We had two options to book with our Holiday club credits or to book via Booking.com. We chose the latter.
I went online to search for accommodation using Booking.com. So I made the booking at the Cabanas Hotel at Sun City Resort, and paid R3956.
While searching online for activities to do in and around Sun City, I came across the website http://www.go2africa.com/ and saw they advertise accommodation as well. Fully knowing that Booking.com guaranteed that they offer the best price I ignored the advertisement and went ahead searching for activities. I then read that on a Tuesday they have a whiskey tasting evening but I have already made a booking for Wednesday April 20 – Friday April 22. I realised we are going to miss it, so I thought maybe we should book an extra night that includes Tuesday April 19. Imagine my surprise when I saw that Go2Africa are way cheaper than Booking.com. So I went ahead and typed in April 20 – April 22. And then I got a shock. R2140! I just paid R3956 at Booking.com. I immediately emailed Booking.com, telling them I found exactly the same accommodation with lower rates than that what I just paid at Bookin.com.
I emailed Booking.com on Thursday April 14, 2016.
Friday late afternoon, Booking.com has still not phoned or emailed me any reply. So I phoned the calling centre and spoke to one of the agents. He admitted to receiving my email.
Why hasn’t Booking.com followed up on my email with the other agency?
Why haven’t I received any communication from Booking.com regarding my enquire.
The gentleman that I spoke to (Zaijneb) went and check the link of the website that I have forwarded containing the evidence that the rates are a lot cheaper than Booking.com and agreed with me on the price on the website that it stated clearly R2140 for the exact same accommodation.
And then he told me that he is not sure but he thinks that they have not included taxes. And if I add the taxes of 14% and the amount of R2140 it will be much more that Booking.com. Now if you ad 14 % to R2140 you get the total amount of R2439.60. Still way cheaper than Booking.com. Anyway he told me to go and find out if the total amount includes taxes.
I then emailed the agency Go2Africa and enquired about the costs of the accommodation. The agency emailed me back, and assured me the following:
Sun City Cabanas Hotel
Dates: 20 – 22 April 2016
Room: 1 x Standard Twin Room with shower can accommodate 2 adults
Daily room rate from: R 1 070.00
Total for 2 nights: R 2 140.00
The amount below is what you will pay, it includes Tourism Levy as well.
Rates include the following: Breakfast at the Palm Terrance Restaurant, entrance to The Valley of the Waves and a complimentary shuttle service within the resort to the various hotels / activities.
I then forwarded the email to Booking.com. No one at Booking.com contacted me.
Today I made a follow up call and spoke to another (very unhelpful) agent. She opened my communication that I have send to Booking.com and went to check on the link of the accommodation that the other agency (Go2Africa) offered. She told me the price on the website has changed and it is not R2140 anymore. She then told me the policy is not valid. Because the amount displaying today on Go2Africa is much higher than the amount I paid at Booking.com.
I was very upset because :
No one from Booking.com communicated to me from Thursday April 14 either via calling or emailing up until today when I made contact again.
The agents aren’t helpful at all, they didn’t even went to check whether the other agency has a better price.
Zajneb the agent can’t do maths. And assured me that 14 % adding to R2140 equals much higher than R3956.
My first communication regarding the better offer I found was on Thursday and not today. I told Booking.com on Thursday that I found a better offer. I also told them on Friday. The agent agreed with me, but told me he THINKS (not know) it doesn’t include taxes, and that I must go and make sure, and phone back with the proof. Well I did. I went and emailed Go2Africa and I forwarded the proof to Booking.com.
The Booking.com agent I spoke to today went and check and told me the price on the website is much higher today than Friday. But the thing is I already contact Booking.com on Thursday. My first contact was on Thursday and not today. So the rates that were on the website on Thursday April 14 and Friday should be valid. Today was a follow up (because none of the agents communicated back to me) so today’s costs should not be brought into account.
The agency Go2Africa clearly states in the email (which I forwarded to Booking.com) that the amount of R2140 is still applicable and is inclusive of everything.
When I request to spoke to the supervisor the agent at Booking.com she refused. She upset me when she told me that the agent I spoke to on Friday afternoon (Zajneb) said that the amount displayed on the website of Go2Africa was more than the amount I paid at Booking.com. Indirectly I was called a liar. I was furious because he agreed with me on Friday that the amount is R2140 but he THINKS (not know) it doesn’t include taxes. I told your agent that all phone calls must be recorded, thus Booking.com should go and replay the phone conversation between me and the gentleman. She then told me it can’t be done.
Now it seems to me that Booking.com will use as many excuses as they can find to bypass the policy that they so eagerly advertised . Best price guaranteed what a misleading statement!
false advertisement
I booked the hotel in December and it was to be paid for when i arrived in Rome on 08/4/16. However when i arrived they not only tried to charge me well above what booking.com had confirmed but also was a completely different hotel to the 4* rating images advertised on their website.(Hotel was on a different street completely to advertised) It was advertised as 4* but is barely a 3 in my opinion and frankly dirty. To top it off i had also requested 2 single beds in one room which i received confirmation of, only to be told upon arrival that no such request had been made. Booking.com has not only advertised the wrong price, the wrong property and not followed any request i had asked. I have used Booking.com previously but will absolutely not be using it again after this complete and utter shambles of a booking. Embarrassment of a company!
cheating and changing the prices after I have confirmed my reservation
Dears,
I would like to share with you my dissatisfaction and complaint against Steigenberger hotels and Booking.com:
I have reserved three rooms each for 3 nights in Steigenberger hotel through booking.com.
I called the hotel to confirm my reservation and they confirmed.
I had a call from the hotel asking me to cancel my reservation telling that they had an "Error" in the posted price and of course I refused specially that I had reserved flight tickets for 6 persons!
My reservation was canceled by FORCE by booking.com telling that they had to do so after Steigenberger contacted them.
I tried to contact the hotel and booking.com and they refused to undo the cancellation
Attached screenshots of my reservation.
Your feedback and support are highly appreciated.
Thanks,
and who should pay for flight tickets that have been purchased according to the reservation? who should carry the responsibility for this mistake? No sir, it is not my fault the they put fault price!
www.bbb.org
For USA, Go to BBB: Better Business Bureau or file a complaint on their website.
In USA, go to BBB: better business bureau: https://www.bbb.org/
Go directly to the Consumer Protection Organization within your country. I did so.
Hello. Interesting - I am an attorney and investigating similar claims with airplane booking websites for potential class action lawsuits. I would be very interested in hearing more if you care to explore further. My email is receivership@ghostmail.com (generic email so bots dont pick up my regular email), will send my contact info and website in response. No obligation. We handle all of our litigation without out of pocket cost to our clients. Thanks, Adam
If the tickets were cancelled you get a refund, so no one pays.
They legally did nothing wrong. If the price is incorrect then they have every legal right to cancel the reservation.
I want to take action against them
Same thing happened to us can we take them to court!
false advertising
I recently booked a hotel based on the proximity to the airport (6.9km) advertised on the booking.com site. When it turned out that the hotel was actually more than 20km away, and that the hotel owner actually knew about the error on the site but passed it off as booking.com's error, neither party would compensate me for the mega taxi fares I ended up having to pay getting to the hotel and from the hotel to the airport. The hotel also had the cheek to deduct a "no show" payment from my card (after I left to stay at another hotel closer to the airport) and booking.com would not refund this either. I have reported the false advertising to the Advertising Standards Authority because booking.com have refused to accept any responsibility for the issue.
What was the outcome in the end?! I'm now in the same position!
hotel reservations
I booked a hotel in egg harbor nj in February and I cancelled in a timely fashion which was two days after I made the reservation. The Web site states the the cancellation was free. I would not be charged. I was charged for the cancellation twice. I was charged over 400.00 on a reservation is cancelled a month ago. Now the hotel and booking.com are giving me the run around on getting my money. They keep telling me the manager is on vacation and he has to refund my money. It been almost a week and I need my money. This place is a rip off. I want my money..
my hotel booking cancellation in ulm-germany.
I had booked room for 3 nights(9th March to 12th March)at Hotel Gasthof Adler in Ulm-Gemany (Booking No. [protected]). Unfortunately was delayed in transit and on arrival at hotel, was informed that on 10th morning i.e. before checkout time of 1st day of booking itself, hotel informed you & cancelled all 3 days of my booking. My wife was trying to inform Booking.com on phone from India about the delay but your phone switched off. Under the circumstances, I had to move to a different hotel and stay there. We also tried calling Booking.com from the hotel itself.
Besides, received mail from you that Euro 182.4 was charged to my account for all 3 nights. Request you to clarify the following;
1) Hotel confirmed to me that they have intimated you at about 8 am before checkout time of 1st day. In that case why am I charged for all 3 nights of reservation. If I am charged anyway, my room should have been available to me for balance 2 nights when I reached the hotel.
2) In case of late arrival, I may be charged for max. 1 day as the hotel had not kept room for me and I had to travel again to another hotel and pay for the balance 2 nights.
All of my associates who had traveled from Singapore, Indonesia & USA were completely shocked at this incident as they too have Booking.com services regularly just like me.
I feel that the charges are grossly unfair if the room was not kept vacant for me & I have spent again on another hotel.
Hoping to hear from you at the earliest as our confidence towards Booking.com is shaken with this unfair incident.
Best regards
Mandar Bhagwat
[protected] (India)
[protected]@yahoo.com
no affiliate support
I registered as a small business partner as an affiliate to booking.com in August 2015. It is now March 2016 and since day 1, I have had endless issues but I will focus on the main ones. I've been using booking.com for over 15years as a guest with a few issues, but as an affiliate I would recommend you steer clear of this badly managed, ripoff company.
1) NO ACCOUNT MANAGER: My profile states: 'Need some help? You can also contact your Account Manager, Steven Klue, directly at +[protected]. To this day, 100's of calls later to this number divert me to every other country in the world but the office in Cape Town. In fact, I have never reached Cape Town by phone, and I could probably drive to your office within a few minutes. I keep asking if this person exists, or if he is virtual. Not a single call-back. Not a good way to handle accounts (perhaps inexperience).
2) NO PAYMENT PLATFORM: There is no payment platform! So how do you justify taking such a large commission when your competitors (Airbnb & the likes provide a very secure payment platform (and host insurance) but only charge 3%. Booking.com is just another Gumtree at a huge cost (RIPOFF). You're better off writing your ad out on paper and sticking it on a lamppost.
3) BOGUS BOOKINGS: Bookings are not guaranteed for you as a partner. They are only guaranteed to the guest. This means that you could be sitting like a monkey for hours hoping for a guest to arrive. This has happened to me numerous times which has made my blood boil.
4) NO SHOWS: While you are sitting (like a monkey) waiting for guests to show up, you have to wait until midnight, as this is the earliest that you can mark someone as a no-show...ridiculous when a guest specifies that he/she will arrive by 6pm, and you're still waiting at 11pm.
5) PARTNER CANCELLATIONS: I have come to recognise bogus bookings within 2 seconds, but as a partner, you are not able to cancel the booking. You can argue with the contact centre until you're blue in the face, but it'll get you nowhere. My only solution here is to ask the contact centre (call, don't email as you will get no reply), to phone the guest to confirm an arrival time. 9 times out of 10 the guest would have supplied incorrect contact details. You will have to wait up to 24hrs before that booking can be cancelled and your calendar freed up to genuine guests.
6) CHECK IN TIMES: You can allocate a window, but it means nothing. So if you live offsite, you're doomed. Guests can check in until midnight...utter rubbish.
7) CARD MACHINES: This only works if you have the bank machines designed for large businesses where you can manually take payments before a guest arrives. Card machines for small businesses only work by having the guest present to swipe their cards on check in. Once again you sit and wait in hope that a guest arrived. Something the the booking.com teams need education on. Why is nobody researching all of this? What are the customer satisfaction teams doing all day long, and why is the account manager not managing his accounts and identifying problem areas. This is pure lack of pro-activeness.
8) PREPAYMENT/DEPOSIT: Now this is the most confusing part. You can state that you have a cancellation policy, but booking.com will not advertise your properties if you as for a prepayment of deposit until you have received...wait for it...xxx number of reviews, which let me add to this, nobody can tell you how many you need. Plus xxx number of bookings, which again nobody can tell you how many. Now where is the sense in that. Who in their right mind sets blind targets?
Again tonight, a guest does not arrive at the 8pm time that they said they would. I packed up and went home 3 hours later since I had been working since 5am. I reached the point of no longer caring if a guest is left stranded which is generally not in my nature. I see it as giving booking.com a little taste of their own medicine. Let them stress for a change, as it's no longer my problem and I have nothing to pay and nothing to lose anymore.
The 1 thing that booking.com get 5 stars for are invoicing for their commission, and absolutely nothing else (0 stars for everything else).
These are my main issues, and I will be flooding forums with the same message. Booking.com is the worst managed platform that I've come across.
P.S...booking.com please do not send me the any automated responses, even though I can see that you cannot keep up with all the complaints rolling in.
Some Examples for booking.com team, I'm too tired to cut & paste the other 10+ problem reservations.
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
false advertisement/sub standard rooms/no staff on site when fire alarm activated
I recently booked one of my staff into the Flying Dutchman in Southampton on the 14/03/16 and he was due to book out 18/03/16. Upon arrival he informed me the hotel was not what I had explained to him so I checked the hotel advertisement on booking.com and the hotels own personal website. The pictures on booking.com showed there was Jacuzzi baths, luxury rooms, restaurant and was rated 4 star, however this was not the case.
At check in my staff member was rudely spoken to by a owner when he complained of false advertisement and was told to just leave but need to pay the cancelation fee.
On the 15/03/16 my employee had to be moved to another room as the shower wasn't working and at approx. 3.20 am was awoken by fire alams going off throughout Hotel, there was not hotel staff members on site which I believe to be terrible in the event of a evacuation as guests in the hotel had to call the emergency services and check rooms were evacuated, this resulted in not further sleep before starting a shift at 7am.
I have looked at reviews on booking.com regarding this hotel and its mainly negative and along the lines of false advertisement.http://www.booking.com/hotel/gb/antico.en-gb.html?label=gen173nr-1DCAEoggJCAlhYSDNiBW5vcmVmaFCIAQGYAS64AQzIARTYAQPoAQGoAgM;sid=da766f69a98011f66168500c16e29401;dcid=4;ucfs=1;room1=A, A;dest_type=city;dest_id=-2608164;srfid=8f873921ae1038d8b3e37bc86dca7fd5a6a95bb0X1;highlight_room=
I have provided link showing pictures of hotel that were far from accurate.
Booking.com
Add to contacts
14/03/2016
Photos
To: [protected]@outlook.com
customer.[protected]@booking.com
Booking.com Booking number: [protected]
PIN code: 8964
Thank you, james! Your reservation is now confirmed.
Did you know you can book your business stays with Booking.com?
Get the print version
Paperless confirmation
Flying Dutchman
13-14 Terminus Terrace, Southampton, SO14 3DT, United Kingdom - Show directions
Phone: +[protected]
Can't see this map? Click here to view location and directions Hotel information
Make changes to your booking
Your reservation 4 nights, 1 room
Check-in Monday 14 March 2016 (14:00 - 21:00)
Check-out Friday 18 March 2016 (07:30 - 10:00)
Double Room £190.50
20 % VAT is included. £38.10
Total price £228.60
Best Price Guaranteed
You'll pay when you stay at Flying Dutchman
Pre-authorisation: To check the validity of your credit card and guarantee your booking, the property reserves the right to temporarily hold an amount prior to arrival.
Please note: additional supplements (e.g. extra bed) are not added to this total.
The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.
Is everything correct?
You can always view or change your booking online - no registration required.
• Edit credit card details
• Edit guest details
• Request early check-in or late check-out
• Contact the property
james, Southampton is near Bournemouth
Bournemouth
Planning to visit Bournemouth? Open your personalised travel guide, filled with information about where to eat, how to get around, and exciting things to see and do
Open your FREE travel guide to Bournemouth
Room details
This comfortable room with free Wi-Fi features Egyptian linens and has a flat-screen TV, tea and coffee making facilities and a smart en suite shower room.
Guest name wayne browning Edit guest name
Number of guests max. 1 person. Edit number of guests
Meal Plan There is no meal option with this room.
Prepayment
No deposit will be charged.
Cancellation policy
If cancelled or modified up to 3 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged.
Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.
Cancellation cost • From now on: £55.80
Cancel your booking
This reservation can not be cancelled free of charge.
Special Requests
Approximate time of arrival: between 17:00 and 18:00 hours
You have a booker that prefers communication by email
Important information
Please note that the bar gets very busy at the weekends and the noise can be heard in some of the rooms. The noise will stop at 01:00. If this is likely to disturb you, please request a quiet room using the Special Requests box when booking.
Payment
You have now confirmed and guaranteed your reservation by credit card.
All payments are to be made at the property during your stay, unless otherwise stated in the policies.
Please note that your credit card may be pre-authorised prior to your arrival.
This accommodation provider accepts the following forms of payment:
American Express, Visa, Euro/Mastercard, Maestro, Solo
Booking conditions
Guest parking Public parking is possible at a location nearby (reservation is not possible) and charges are applicable.
Internet WiFi is available in all areas and is free of charge.
See all booking conditions
Need help with your reservation?
Contact the property Phone: +[protected]
Manage your booking
You can view your reservation or make changes online anytime.
Email customer service
Local number: [protected]
When abroad : +[protected]
Keep this confirmation in your pocket
No data, WiFi or printer needed with the FREE app.
To rent a car, check www.Rentalcars.com
Need a car? Great deals on car rental guaranteed from our partner Rentalcars.com.
Check out rental car prices near your destination.
Have a great trip!
Booking.com Customer Service Team
my free of charge cancellation booking is charged!!!
Hello,
I made a reservation from booking.com on 14/12/2015 to Plaka Hotel for the dates between 18/03/2016 - 20/03/2016. It was written that, I won't be charged if I cancel the booking before 16/03/2016. My reservation code is [protected]. I cancelled my booking on 11/03/2016 and recieved the email from booking.com saying that there will be no fee for this cancellation. Later on that day Plaka Hotel charged me 87$ I sent mails to both Plaka Hotel and booking.com but they are ignoring me. I request an urgent refund to my credit card!
booking.com called the hotel and they said it is a preauthorization and will be cancelled later. For now, the problem seems solved.
hotel booking service
I have booked with booking .com for years wirhout any problems. However, lately it would appear that this service has become highly dishonest in their dealings. I booked a hotel on the understanding that money would be deducted on arrival. At no stage did booking .com alert me to the fact that the money would be taken immediately and they would charge me 300.00 to cancel. They only mentioned this AFTER THEY GOT MY CREDIT CARD DETAILS. When I tried to contact them, they refused to answer any emails. The exact same thing hapoened to my sister. I will never use this service again and would urge customers to contact hotels directly as I will be doing in future. Incidentally, booking.com has never guaranteed cheaper rooms, the price is the same whichever way you book
best price guaranteed?
I booked accommodation through Booking.com for Cape Town on Friday 4th March 2016, costing me £620. Soon after booking, I realised the same accommodation over the same dates was £575 on Expedia. Booking.com only had refundable bookings available so luckily I had booked this and it fell under their "best price guaranteed" rules. So, I called immediately after the booking and told them I would like the difference refunded or I would just cancel and book with Expedia. The person I spoke to in customer services, named Gerardus, said he would send me an email and I must reply with the details. He assured me that it would be dealt with straight away if I did this. So, I sent the link to the Expedia page as he requested with all other details. I also decided to take screen shots of the deal, just in case the accommodation became unavailable. I also sent this information via booking.com's online customer services form in case Gerardus was slow in dealing with the issue. No response. I left it over the weekend, assuming the department that deals with it does not work on a weekend and called first thing this morning (Monday 7th). First of all, it was lucky I took the screen shots (which they had not asked for), as the accommodation was sold out on Expedia now and they wouldn't have looked into it at all. However, they still would not refund the difference because it was a non-refundable booking that was for sale on Expedia, i.e. a different product. I explained that I didn't need a refundable ticket, as I had explained to Gerardus on Friday, but that's all that was available on Booking.com and if he had looked into this or advised me sooner, then I could have cancelled with Booking.com and booked with Expedia. Unfortunately, booking.com would not budge on this and told me it did not meet their criteria, forcing me to keep the more expensive accommodation with them since Expedia's accommodation was no longer for sale. It is perhaps my fault for not looking for cheaper deals elsewhere, however, I am a "Genius" member at Booking.com so accommodation has always been cheaper there in the past and I find the website easy to use. However, their "Best Price Guaranteed" is a joke and I'd be interested to see how many people successfully claim on this. What good is it if they don't look into your claim until days and days later when the other website's deal no longer exists. I did went beyond everything they required to claim this money back and due to their slow processing it has cost me over £45. It's not a lot but it's hugely frustrating and I'm disappointed that having been so loyal to Booking.com they don't seem to value my future business. I asked for a complaint's department but apparently they don't have one. Is that even legal? I can give my booking reference number and screen shots on request but I'm a little reluctant to post them on a public website before the trip.
non-refundable booking
Dear Booking.com,
I have been trying to sort out this issue since 22nd February where you unlawfully debited money from my bank card. I called you after I had problems on your website to advise that an error was made. You ignored this and immediately passed on my card details to El Guarapo who immediately debited full amount from my card, despite your assurances that you would EXPLAIN to El Guarapo the situation.
I have emailed you numerous times and have tried in vain to get through on the phone line.
You advised me that you would speak to El Guarapo to sort this out, . I have spoken to El Guarapo and they have said I need to sort out the matter with you.
We need to resolve this matter URGENTLY and I am asking for an immediate refund to my card.
hotel booking
I had booked a hotel in italy for the end of septemer and when I booked it said you can cancel up until september 24 which was 3 days before my booking. I then put in my card details to secure the booking but sadly had to cancel. I have now been told that I am being charged the full amount for the room. I have emailed booking.com and they haven't responded to me yet! I am pretty angry about the situation because it is clearly stated in big green letters about the cancellation and I can't find a policy anywhere. I am now going to lose £100 because of a stupid misconsumption. I don't know what else to do?
hotel (surcharges)
I have used www.booking.com for years. My first dispute with them over resort taxes in Las Vegas was upheld & they reimbursed me.
However, I have just returned from a week in The Cosmos Hotel in Moscow. I am training for a half marathon race this weekend so booked this hotel specifically because it had a gym, sauna etc. On the www.booking.com website there are references to a surcharge for parking & collection from the airport but NOTHING about a surcharge to use the gym facilities. It was -5degrees outside so I went to the gym & was charged 800Roubles (about €8) to use the gym. There were 2 of us so an extra €16 per day was simply out of my price range. I paid £272 for a week for this hotel & presumed this included use of the gym. I spoke to the manager at the Cosmos hotel who explained they had 100's of complaints about the surcharge but it was www.booking.com's fault because they had been told on numerous occasions to update their website. I have since complained to www.booking.com and they have literally fobbed me off blaming the hotel. This is "totally" unfair. I could have paid for an almost identical hotel approx. £100 cheaper but the www.booking.com page DID state a surcharge for using the gym, so I booked The Cosmos so all my fees were paid up front. What can I do from here to receive the compensation I deserve other than simply keep slagging them off on Facebook?
Your help is greatly appreciated.
hotel reservation
My family and I reserved a notel named flora hotel apt in cubai 2 weeks before traveling here with my friends credit card because I don't have international credit card. So some days before coming, booking.com emailed me and said ur reservation os cancelled and after that another email that they said we charged u 350 dirhams because of ir cancellation! But I didnt cancel anything!
So anyway I showed up the exact date in hotel and although I called them and said my problem and they confirmed me we have no problem and ur room is ok, they said we dont have rooms u should change it with another flora hotel 10 minutes away from this one. And they didnt let me talk. I tried to say I dont want it but before I do anything the bell boy took our luggages and left and we had to follow him. Here in this hotel we are not happy and at the same time this one is cheaper than the one we reserved but they don't accept to take the real fee and say u should pay what u dealt!
Anyway I will leave this hotel and this country but will never reserve any hotel from booking.com and at the same time will tell my all family and friends not to trust the good rates cause u may trap in an unknown country spending ur whole money. Nobody wants that.
horrible hotel!
I booked a hotel through Booking.com for two people. When we arrived at the hotel we were shocked. It was absolutely nothing what we expected it to be. The hotel looked more like a motel, was very dirty and needed some work and refurbishment. The room that we stayed in was terrible. Our bed was broken, pillows were dirty. Toilet was also a mess, and towels were stinky! Hotel manager was not helpful. There was no tea or coffee in our room, we had to buy everything ourselves. There was also no toilet paper. There were some strange yellow stains on the carpet and the worst part was the huge roach in the sink! Horrible place. No thanks to Booking.com!
complaints about the service from booking.com
Dear CEO Darren R. Huston and all concerning,
My name is Dr. Thavatchai Aroonrasmeruang, my BOOKING NUMBER: 155.700.892
The property name is "Pizzeria Restaurant Wieser" Address: Toning- Stoeckl- Weg 2, 39030 Rasùn di Sotto, Italy
I made this booking on Saturday 20, Feb and on Monday 22, Feb I received the call from the property told me that the price I booked was not correct and asked me to cancel this booking and make a new booking with a new higher price. But I decide to call to booking.com customer service and ask them to help me for the mistake that I didn't make it.
After calling so many times and talking to different persons from customer service team but never have a chance to talk with the senior supervisor. Finally the man before the last lady that I talked to, responded to me very impolite, he said that "why you call to customer service everyday?" and didn't tell me for any progression of my problem and hanged up before finish the conversation. As the customer I have the right to call and ask for the best solution for my problem but why he said to me like that?
And now the last lady named "TAN" told me that the final solution that their senior supervisor concluded is "I have to accept the new higher price that the property claim now ( at first 60 EUR/night and right now 70 EUR/night ), " In general as the standard of travel agency after complete booking that means hotel, customer, travel agency have to accept all of the details in the booking include the price. If the mistake come from the property, they have to take all responsibilities, not the customer. And Booking.com as travel agency should help their customer and have the authority to deal with the hotel. But now Booking.com give me the solution that I can't accept and throw away all troubles to the customer like me. I am a doctor, if I do any mistake to my patient I have to take all responsibilities and solve the problems of my patient.
I think that now I am unhappy to stay at "Pizzeria Restaurant Wieser" and maybe the property will not welcome me so I also give the reasonable choice that I will go to stay at alternative property nearby named "Platzerhof" Via del Sole/ Sonnenstraße 22, 39035 Monguelfo, Italy but in this case I didn't do any mistake so the property and Booking.com should have the ethics and take responsibilities to compensate the difference of the room price and match all conditions that I must have from the old booking( I only ask for the difference of the price 150 - 111 EUR+ breakfast 36 EUR/3days ) but the solution from the senior supervisor is "NO"
So I kindly ask all of the concerning to review my complaints and find the best solutions for me. I always trust in Booking.com but right now I wonder that I should mistrust Booking.com or not because it's the second time that I have the problem with my booking ( in September, 2015 I also have problem from Booking.com with the Alaskan Wish Lodging Seward Alaska )
I ever had the problem like this from Asiatravel.com that is smaller agency but they can solve the problem quickly and I am very happy but not from Booking.com a worldwide agency.
My duty is so busy and I have to waste a lot of time during the past 5 days so again please kindly help me to solve this problem very quickly.
Hope to hear from you very soon.
Regards.
Dr. Thavatchai Aroonrasmeruang
I am very DISAPPOINTED and ANGRY because Booking.com double book us. When we get there to check in at the hotel at 3:30 pm tired from driving and spent the day outdoor, wish to clean up and relax a little bit in the hotel, they say they don't have my name not there and that they fully booked until next weekend. I tried to call your customer service for more than 10 minutes waiting on hold for operator no one picking up because everyone was busy while on their page it's saying they will answer within second. So we ended up driving back home last night because we couldn't any place to stay. Long and exhausted trip instead of fun weekend. Never gonna use them again.
very disappointed!
I booked a one night stay in a hotel in Germany through booking.com. I received a confirmation email stating my booking was accepted. Several days later I received another message saying that my booking was cancelled, since the minimum stay was for 3 nights. I contacted the hotel and spoke to their manager, he told that he never heard anything about minimum stay. No explanation from booking.com! I sent them a message, but never received a response. I'm very disappointed!
Booking.com Reviews 0
If you represent Booking.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Booking.com
One of the key features of Booking.com is its extensive database of properties. The platform boasts over 28 million listings, making it one of the largest accommodation providers in the world. Users can search for properties based on their preferred location, budget, and amenities, and can filter their results to find the perfect match for their needs. Whether you're looking for a luxury hotel in a bustling city or a cozy bed and breakfast in a quiet countryside, Booking.com has something for everyone.
Another advantage of Booking.com is its competitive pricing. The platform offers a Best Price Guarantee, which means that if you find a lower price for the same property on another website, Booking.com will match it. This ensures that users get the best possible deal on their accommodation, without having to spend hours searching for the best price.
Booking.com also offers a range of tools and features to help users plan their trip. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. Users can also use the map feature to see the location of each property and its proximity to local attractions. Additionally, Booking.com offers a range of travel guides and resources to help users plan their itinerary and make the most of their trip.
Overall, Booking.com is a reliable and convenient platform for booking accommodation for your next trip. With its extensive database of properties, competitive pricing, and user-friendly interface, it's no wonder that millions of travelers around the world choose Booking.com as their go-to travel resource.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The nature of your booking (hotel, flight, car rental, etc.)
- Details of the problem encountered (incorrect charges, poor customer service, etc.)
- Any correspondence or interactions you had with Booking.com's customer service
- Steps you have taken to resolve the issue with Booking.com and their responses
- The personal impact of the issue, such as inconvenience, financial loss, or stress
- Relevant dates and times of your booking and the issue
- Confirmation numbers or reservation details
Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.
Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
Overview of Booking.com complaint handling
-
Booking.com Contacts
-
Booking.com phone numbers+44 203 320 2609+44 203 320 2609Click up if you have successfully reached Booking.com by calling +44 203 320 2609 phone number 236 236 users reported that they have successfully reached Booking.com by calling +44 203 320 2609 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 203 320 2609 phone number 303 303 users reported that they have UNsuccessfully reached Booking.com by calling +44 203 320 2609 phone numberInternational+1 (888) 850-3958+1 (888) 850-3958Click up if you have successfully reached Booking.com by calling +1 (888) 850-3958 phone number 38 38 users reported that they have successfully reached Booking.com by calling +1 (888) 850-3958 phone number Click down if you have unsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number 295 295 users reported that they have UNsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone numberUnited States+44 208 612 8000+44 208 612 8000Click up if you have successfully reached Booking.com by calling +44 208 612 8000 phone number 34 34 users reported that they have successfully reached Booking.com by calling +44 208 612 8000 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 208 612 8000 phone number 29 29 users reported that they have UNsuccessfully reached Booking.com by calling +44 208 612 8000 phone number8%Confidence scoreUnited Kingdom+353 14 283 000+353 14 283 000Click up if you have successfully reached Booking.com by calling +353 14 283 000 phone number 8 8 users reported that they have successfully reached Booking.com by calling +353 14 283 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +353 14 283 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +353 14 283 000 phone numberIreland+61 292 559 200+61 292 559 200Click up if you have successfully reached Booking.com by calling +61 292 559 200 phone number 28 28 users reported that they have successfully reached Booking.com by calling +61 292 559 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +61 292 559 200 phone number 33 33 users reported that they have UNsuccessfully reached Booking.com by calling +61 292 559 200 phone numberAustralia+64 93 004 670+64 93 004 670Click up if you have successfully reached Booking.com by calling +64 93 004 670 phone number 1 1 users reported that they have successfully reached Booking.com by calling +64 93 004 670 phone number Click down if you have unsuccessfully reached Booking.com by calling +64 93 004 670 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +64 93 004 670 phone numberNew Zealand+43 120 5550+43 120 5550Click up if you have successfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have successfully reached Booking.com by calling +43 120 5550 phone number Click down if you have unsuccessfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +43 120 5550 phone numberAustria+32 22 075 800+32 22 075 800Click up if you have successfully reached Booking.com by calling +32 22 075 800 phone number 3 3 users reported that they have successfully reached Booking.com by calling +32 22 075 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +32 22 075 800 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +32 22 075 800 phone numberBelgium+45 33 443 340+45 33 443 340Click up if you have successfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have successfully reached Booking.com by calling +45 33 443 340 phone number Click down if you have unsuccessfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +45 33 443 340 phone numberDenmark+358 961 291 700+358 961 291 700Click up if you have successfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +358 961 291 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +358 961 291 700 phone numberFinland+33 153 251 312+33 153 251 312Click up if you have successfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have successfully reached Booking.com by calling +33 153 251 312 phone number Click down if you have unsuccessfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +33 153 251 312 phone numberFrance+49 211 9098 5000+49 211 9098 5000Click up if you have successfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have successfully reached Booking.com by calling +49 211 9098 5000 phone number Click down if you have unsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +49 211 9098 5000 phone numberGermany+39 683 365 700+39 683 365 700Click up if you have successfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +39 683 365 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +39 683 365 700 phone numberItaly+47 21 052 300+47 21 052 300Click up if you have successfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +47 21 052 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +47 21 052 300 phone numberNorway+48 224 892 000+48 224 892 000Click up if you have successfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +48 224 892 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +48 224 892 000 phone numberPoland+351 211 208 000+351 211 208 000Click up if you have successfully reached Booking.com by calling +351 211 208 000 phone number 1 1 users reported that they have successfully reached Booking.com by calling +351 211 208 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +351 211 208 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +351 211 208 000 phone number100%Confidence scorePortugal+46 851 758 000+46 851 758 000Click up if you have successfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +46 851 758 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +46 851 758 000 phone numberSweden+41 442 003 850+41 442 003 850Click up if you have successfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have successfully reached Booking.com by calling +41 442 003 850 phone number Click down if you have unsuccessfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +41 442 003 850 phone numberSwitzerland+86 216 080 7200+86 216 080 7200Click up if you have successfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have successfully reached Booking.com by calling +86 216 080 7200 phone number Click down if you have unsuccessfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +86 216 080 7200 phone numberChina+852 29 558 700+852 29 558 700Click up if you have successfully reached Booking.com by calling +852 29 558 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +852 29 558 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +852 29 558 700 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +852 29 558 700 phone numberHong Kong+60 322 967 800+60 322 967 800Click up if you have successfully reached Booking.com by calling +60 322 967 800 phone number 2 2 users reported that they have successfully reached Booking.com by calling +60 322 967 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +60 322 967 800 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +60 322 967 800 phone number33%Confidence scoreMalaysia+63 29 882 000+63 29 882 000Click up if you have successfully reached Booking.com by calling +63 29 882 000 phone number 5 5 users reported that they have successfully reached Booking.com by calling +63 29 882 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +63 29 882 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +63 29 882 000 phone numberPhilippines+65 66 033 400+65 66 033 400Click up if you have successfully reached Booking.com by calling +65 66 033 400 phone number 3 3 users reported that they have successfully reached Booking.com by calling +65 66 033 400 phone number Click down if you have unsuccessfully reached Booking.com by calling +65 66 033 400 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +65 66 033 400 phone numberSingapore+27 216 812 520+27 216 812 520Click up if you have successfully reached Booking.com by calling +27 216 812 520 phone number 24 24 users reported that they have successfully reached Booking.com by calling +27 216 812 520 phone number Click down if you have unsuccessfully reached Booking.com by calling +27 216 812 520 phone number 18 18 users reported that they have UNsuccessfully reached Booking.com by calling +27 216 812 520 phone number14%Confidence scoreSouth Africa+886 287 268 300+886 287 268 300Click up if you have successfully reached Booking.com by calling +886 287 268 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +886 287 268 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +886 287 268 300 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +886 287 268 300 phone numberTaiwan+971 44 358 200+971 44 358 200Click up if you have successfully reached Booking.com by calling +971 44 358 200 phone number 8 8 users reported that they have successfully reached Booking.com by calling +971 44 358 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +971 44 358 200 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +971 44 358 200 phone number60%Confidence scoreUAE+54 115 296 5600+54 115 296 5600Click up if you have successfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have successfully reached Booking.com by calling +54 115 296 5600 phone number Click down if you have unsuccessfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +54 115 296 5600 phone numberArgentina+55 113 956 4000+55 113 956 4000Click up if you have successfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +55 113 956 4000 phone number Click down if you have unsuccessfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +55 113 956 4000 phone numberBrazil+52 555 047 1800+52 555 047 1800Click up if you have successfully reached Booking.com by calling +52 555 047 1800 phone number 0 0 users reported that they have successfully reached Booking.com by calling +52 555 047 1800 phone number Click down if you have unsuccessfully reached Booking.com by calling +52 555 047 1800 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +52 555 047 1800 phone numberMexico
-
Booking.com emailscustomer.relations@booking.com100%Confidence score: 100%Supportmarlen.penner@booking.com100%Confidence score: 100%Supportcustomer.web@booking.com100%Confidence score: 100%Supportcustomer.service@booking.com100%Confidence score: 100%Support
-
Booking.com addressHerengracht 597, Amsterdam, 1017CE, Netherlands
-
Booking.com social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
- View all Booking.com contacts
Most discussed complaints
this is a scam!Recent comments about Booking.com company
The propertyOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.