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CB Travel Agencies and Tour Operators Booking.com Booking number [protected] - no show charge on apartments soliceto
Booking.com

Booking.com review: Booking number [protected] - no show charge on apartments soliceto

L
Author of the review
5:25 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi there

I have been trying to make a complaint through Booking.coms internal email Comms for over a week.

I am disgusted by the service.

In short - I booked a holiday for 8 nights to Apartments Soliceto in Alcudia Majorca to arrive 20-28th August. The cost was given as £2500 (Euros) plus VAT. 2 bedroom and confirmation said 2 Adults and 4 kids - even though we are 2 adults with my 2 kids.

This was my Max budget.

We changed the dates once after for an extra night to match flight change.

However on the 18th June the Apartments emailed through Booking.com to say as I hadn't said I had 2 kids with me - the price would be going up and it would be over £3K euros - which I could not afford.

On the 18th June - I replied to this email to say if this was the case I would need to cancel.

I had a booking through Booking.com in June - a night in a hotel in Carcassone. The price advertised included breakfast yet when I came to book - I was told it was just price for room - breakfast for my family was an additional £60!

£60 for 2 adults and 2 kids eating toast or fruit - is OTT.

On the 18th June - I felt like I'd been 'sold' into something twice at a lower price, with the intention to hit me with extra charges later.

I cannot afford to go over my budget by £400 in case of Majorca.

Desired outcome: I've been charged £2667.67 to my credit card and the Apartments are saying I was a 'no show'. But I replied on the 18th June to say I didn't want it anymore as cost higher than I was sold at time of booking. I need my money back.

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  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 13, 2024
Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
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Most discussed complaints

this is a scam!
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