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CB Travel Agencies and Tour Operators Booking.com Hotel reservations and cancellations, and lack of confirmation with pin and cancellation options!!
Booking.com

Booking.com review: Hotel reservations and cancellations, and lack of confirmation with pin and cancellation options!!

M
Author of the review
9:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Good day,

Actually, this is not a good day, since the time of 08.00 h I have been trying to get two cancellations done,

and I am totally frustrated with the LACK OF SERVICE, being blocked by the SO - CALLED Client service department!

Recently I booked into two hotels via my account Booking.com is Spain, see the details above please.

I never got the usual official confirmation, wanting to cancel and no possibility AND THEREFORE NO PIN/CODE BOOKING RESERVATION SUPPLIED_ I contacted the hotels, yes Booking.com had sent

On the reservation(s). THEY declined me cancelling my booking directly with them.

After long searching through useless information, not supplying any real contacts, I finally got as far as a so - called client service desk(s).

You could ack all those working there, as your methods are they act like artificial intelligence machines, repeatedly I sent them the Info (see attached here)

No result no confirmation including the chance for a client to do the same themselves, and repeatedly, like a stuck copy machine they just re requested the same details, of which I can only reply as you see in the attached, above (I hope you will read it fully) Repeatedly I sent the next acting useless reply all of this, at NO AVAIL!

Then I asked the relevant hotels to supply me with the booking codes/pins etc. they had relevant to my reservation to supply “you” with.

THIS has also not functioned.

ALL I WANT IS A CANCELLATION; DONE BY BOOKING:COM, as they are those who apparently have the power to do such.

You can see the various methods of contacts to the reserved hotels in the attachment, over which I get no reaction or confirmation or ANYTHING, useful from the Svc.- Desk!.

It must be, much simpler for the clients to cancel something, If I was to be sent the (otherwise usual) Confirmation of booking (S), normally

One has the pin/ reservation codes included and a link for cancellation(s) I have got NOTHING (AGH)

So in that case one can have / use the included Link to make a cancellation. Even that is not being supplied to me BUT THE BOOKINGS HAVE BEEN MADE TO THE HOTELS

I promise you, If this is not delt with simply and confirmed to me immediately that all has been deleted, I will NEVER use Booking.com again and tell others to avoid “you”! Who wants to have such hastle over a booking for a vacation. NOONE.

I request without any other “Bla Bla” on the part of Booking.com, that BOTH HOTEL RESERVATIONS are CANCELLED and that this IS CONFIRMED TO ME PROMPTLY!

To this Mail : [protected]@hotmail.com

Please do me a favor, and if YOU are not exactly the one to deal with this, send it on, on my behalf, and inform me to whom and Mail-Address, of whoever. PLEASE

I want a useful reaction NOW Please and promptly.

Bairbre Antoinette Krueger

+34-[protected]

Sent 11.03.2024 14.23h.

Information:

Hostal o pensión

8 Plaza de Cervantes, 28801 Alcalá de Henares, España

23-26.06.2024

Hotel Contact: Tel: [protected]

Mail: [protected]@hotel-cervantes.com

La Posada de Rosa

Carretera CM-1003, km 21.10, 19248 Hita, Spain

26.06.24-29.06.24

Hotel Reservations Direct Ph. No.

[protected]

MAIL AND OTHER INFORMATION OF HOTELPOSADO!

Teléfono

[protected]

Email

[protected]@hotmail. es

Dirección

Ctra. de Soria s/n

19248 HITA – Guadalajara

I did not get a Confirmation with a Code and or PIN for either booking, but a Mail stating the choice of each hotel made!

1) The Posata Hotel told me they have got the booking from you, But I could not cancel the booking directly with them!

2) There is no place to crry out the cancellation as no confirmation with pin/code was sent to me!

3) Please delete Both. And inform the hotels respectively.

4) The E-Mail by the bookings was: [protected]@gmail.com

5) I am Bairbre Antoinette Krueger (Genius 2 Level)

6) My Account Mail was [protected]@gmail.com changed today to [protected]@hotmail.com

My Address is:

C/ dels Arbocers

Gata Residencial/ (Urb)/Puerto37/M4

03740 Gata de Gorgos

Prov. Alicante

Spain

Tel: +34-[protected]

aktuelle Mail contact [protected]@hotmail.com

If necessary I should be able to send you the type of Mail re my bookings that I received, so please request them if needed.

Otherwise please delete all bookings as stated.

Thank You

Bairbre Antoinette Krueger

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