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Booking.com

Booking.com review: Travel credit

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Author of the review
2:27 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Booking.com offered me a deal on the 15th January 2023 to receive 10% back in Travel Credits if I was to book an eligible stay before the 17th January 2023. I booked an eligible stay within the specified time and received an email on the 16th January 2023 advising me that my travel credit would be applied to my account after i completed my stay. My stay was completed on the 5th June 2023 and on the 21st June 2023, I received an email from Booking.com that my travel credit of $141 AUD has been paid into my wallet.

I never received this travel credit and have emailed and called them on many occasions now and am constantly being told that the credit would be applied and it still has not. When I email them, they ask me to call them and I end up staying on the phone for extended periods of time with no resolution.

The customer service is atrocious and I am tempted to never book with this company again due to my poor experience.

I held up to m end of the bargain and booked the accommodation with Booking.com when I could have booked this accommodation with any number of accommodation websites or directly with the property.

Desired outcome: I would like to receive the $141 travel credit which i was promised for booking my accommodation with booking.com. I have completed my stay and this was the reward i was promised.

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    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 25, 2024
  7. View all Booking.com contacts
Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

Most discussed complaints

this is a scam!
7
(opinions to this review)
 The property
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 Hotel booking was not allowed to stay manager told me there was no booking under my name
1
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 1799624761523491395
1
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 Immediate resolution appreciated
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