CB Travel Agencies and Tour Operators Booking.com wrong confirmation date on booking

Booking.com review: wrong confirmation date on booking 5

Desiree Smith of ZA

Oct 30, 2014 7:22 am EDT

Review updated: Sep 05, 2022

Resolved

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Today I made a booking through bookings.com for 29 Nov 2014 for The Cabanas Resort at Sun City as we are going to watch a show at the Super Bowel on this date. After doing an availability search on the date that i wanted I selected the book this room button & went through the payment process. Once the payment verification was done I received a confirmation only to find that the date was booked for 29 Dec 2014. I immediately called them to notify them of the mistake. They said they are not aware of any glitches in their system & they can not change the dates because the venue was fully booked on the 29 Nov 2014. They also said that if I wished to cancel the booking for the wrong date that I will still be charged the full price due to it being a special price offer. I will never make use of their services again & will never recommend them to anybody.

Booking.com response

Oct 30, 2014 4:09 pm EDT

Booking.com customer support contacts

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Hello Desiree,

I am sorry to hear about this. I have located your booking and I see that you selected a Non Refundable policy which does not allow changes nor cancellations. My colleagues have contacted the hotel on your behalf as it is their own policy and not Booking.com's but unfortunately they were unable to allow the changes. I will try to reach someone else at the property and will send you an email to follow up shortly.

Regards,
Lissa
Booking.com Customer Service Team

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

5 comments

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Jwinkler555

1 comments

Jwinkler555 of US

Jun 23, 2016 2:45 pm EDT

This same exact thing just happened to me, and customer service told me the same exact nonsense. Your website is misleading consumers, making them think they are booking for a certain date, and then ooops! Guess I just didnt think such a big company would need to mess people over like that. I will also never use booking.com again. My birthday weekend is ruined thanks to their sneaky tactics.

Namik Yas

1 comments

Namik Yas of US

Jul 05, 2016 11:51 am EDT

They did that to us too we 2 booking and not just one. They said the same nonsense to us after we called to cancel... they didn't do a thing about it.
Worst company ever! They frame people with prices and dates. Don't ever book a thing from this company because they rub you and I'm taking this to court!

danos

1 comments

danos of CA

Sep 04, 2016 3:37 pm EDT

Verified customer

Same problem for us. We booked a hotel at niagara falls for the labour day weekend and didn't notice wrong date on the confirmation. We searched for the correct date and the website showed a very competitive price and we booked immediately. We showed up at the hotel and they said it was booked for a night 3 weeks away. Booking.com is a scam! I would never book again from this website.

Yi-Ling Phan

1 comments

Yi-Ling Phan of US

Apr 30, 2017 4:45 am EDT

i've got the same situation as well! Suppose to book a hotel on 25 June at easy hotel london but they got me the wrong date. I've tried to call the customer service but they just told me that they will send an email to the hotel and seek for refund but they never get back to me. When I called them and asked again they just told me that it is non-refundable. I will never use booking.com again. This is going to be my first and last time!

Ash Asiri

Sydney, AU

1 comments

Ash Asiri of Sydney, AU

Sep 05, 2022 8:57 pm EDT

Happened to me as well

I searched the the right date and time

When the ticket was issued it even had my date of birth listed 1st of June instead of 6th of Jan

And a dye issued was wrong

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