Burger King
Reviews and Complaints

I ordered a double quarter pounder King sandwich, I was charged $10.35 at the 48th and Holdredge location. But yet I got a single quarter pounder that was cold, the Dr. Pepper was flat and and the employee at the window wasn't friendly and seemed to not care at all. Really frustrating that I spent money on a order that didn't even come out correct, and the pop was flat. I hadn't been got food there recently and I'm not sure how soon I will actually go back, especially when I spent good money for fresh food.

Hi. im Florence Pasco, currently resides at Trondheim City. I would like to complain about food poisoning from the foods we ate yesterday at the said branch. we ordered two burgers and fries. thats the only food we have eaten before we felt something bad, vomit and diarhea. I was lucky enough that i dindt gave my toddler a bite. i felt pity about the children who have been eating there yesterday. i wish you could to some actions regarding this. Quality control and Cleanliness. been there and never had problem except yesterday. Now my husband and I are both trying to rest. Hopefull to hear something from you. thank u so much.

Upon entering your Burger King restaurant I was not greeted by any staff. Upon placing my order I was told by Colin which happened to be a assistant store manager, he told me I had 20 minutes until the dining room closed. I haven't even got my food so now I feel rushed. I waited at least 10 minutes for 2 Whoppers and 2 chicken sandwichs. Colin ended up dropping the French fry scoop I bet he didn't wash his hands? After I got my food I went outside to my car to eat because I felt rushed. Colin approached my vechile and asked if I was waiting for food I replied no he then said " I need you to move I have a truck" meaning I guess a food truck. As I worked for the restaurant business for years also the retail establishment I believe customer service is very very important. Colin had an attitude, he was badgering his crew on the sales floor making remarks such as " cmon on waiting on Fry's" or " I already told you that" this looks good as a assistant store manager. Also when I recieved my food it was placed on the counter and Colin turned around to continue drive thru orders. I guess drive thru is more important. Upon leaving I was not thanked or please come again. I will definitely will not be coming back to Burger kind there is a Carl's Jr right down the street thank you for your time and consideration. My Whoppers were cold!

I ordered 2 cheese burgers plain and a large fry. I ordered my boys an order of chicken fries. I was the only one to get sick. Within 1/2hr I started with severe stomach cramps and diahrea. I woke up 3 hrs later with volmiting, stomach pain, diahrea and fever. 12hrs later the volmiting had stopped but the stomach pain, diahrea and fever have continued

Ok I ordered two king meal deals, two cheeseburgers, and two funnel cake fries my total was $14.19 I gave the boy at the first window $20.19 he gave me bk $4 so I got short $2 I didn't mention it when I got to the second window well the girl hands me two bags then ask me did u pay at the first window I said yes I did well she got the manager so the manager came to the window and said I had paid for the people's order that was in front of me she said two whoppers I then said no I paid for my order I then told her I paid him $20.19 and I then mention the $2 that I was shorted the manager says well I'll have to count the drawer to verify that I then told her I wasn't even worried abt the $2 but I did pay for my food I'm not a theif. The manager rolls her eyes then kinda gets an attitude very unprofessional I go to this bk all the time just pisses me off that she acted like I was trying to pull one over on em and to top it off they forgot my 2 cheeseburgers WOW

Regarding BK # 3082

I went to the store to order my luch, I and other clients waited on line for 10 minutes, meanwhile none of the employees took the time to acknowlege our presence. Finally I asked an employee if they were short of staff. He's attitude was very unprofessional, the tone of voice that he used showed that he was anoyed by my questions. Another client on line saw that and there was a verbal altercation that went on between the employee and the client. So the client left, and the employee took my order, then when he handled me the food, there was no ketchup and I asked him for some, so he said they're over there meaning by the soda machine. I looked in the bin there were none, and I told him that there was not any, the employee rolled his eyes like I was anoying him, and while he is attending to other clients on line, he said to the another emploee " you know what, I'm leaving". This is just a complaint to show how some of your employees are lacking customer service skill. and his attitude shows that he cannot work under pressure and can't controll himself in certain situation. His name is Frederick. I was in the store around 12:45-1PM

January 20, 2019 ordered fully loaded no egg on biscuit, chicken on biscuit & 2 hash browns $9.25 the biscuits were old like took out of freezer & left on counter hash brown were hard & soaked in grease employees acted like we were bothering them this is location 3535 I do believe you all cannot keep people there everytime new employees. use to would have to wait in line they were so busy no nobody there & I see why been going to BK since I was 16 yrs old now 62 I actually have 4pc set of glasses & BK doll from years ago so sad to see you all go down hill like this yes you may contact me JFChavers 8166 Blanchard Latex Road Shreveport la [protected]

Today 1-20-2019 I ordered two back. Double cheeseburgers. First the buns were so stale And hard I couldn't even bite into it. Next on both burgers the burgers were burnt and way over cooked and not edible. Also one burger had pickles one didn't and there was half a piece of bacon on each burger only. I wouldn't complain but last week at same restaurant I waited in drivethru line for 26 minutes and when I got to window and commented I was told well you have option to always come in. And then when I got home order was WRONG. Seriously? First I am in a wheelchair and hard to go in secondly there was only two cars ahead of me in line. I usually eat the twice a week and will now go to McDonald's which. Is right next door after these two experiences. I understand sometimes there is issues but to be treated that way and twice at sameness spot is ridiculous.

My wife went to order us some spicy chicken sandwiches, she went inside to place her order instead of going through the drive through because she thought it would go faster. I had warned her that the last time I ordered inside it took 30 minutes before we got our food but she was certain we would get it in a timely fashion. I waited outside in the car while she went in, 27 minutes later she comes out with money in hand telling me she had to ask for her money back (5 minutes before coming out) because they were taking too long. Everyone else had gotten their food in the drive through and inside. The cashier was extremely rude and got an attitude asking why? What's wrong with her food? My wife told her that she had been waiting for twenty and she hadn't gotten any food, the cashier told her that it takes 6 minutes to cook the chicken and that there was some sort of miscommunication bc someone else got our food in the drive through, my wife told her that no one had told her anything. The cashier went in the back and talked to the manager before she came back and started to give her her money back all the while talking loud about how much she didn't like working in Stuttgart and that she wasn't from here, she was rude and loud and made a huge scene for no reason whatsoever. I don't know why this particular Burger King is ok with terrible service and slow, inadequate, rude employees but that seems to be the thing their. Never Ever going back to this place it's a joke

I ordered a sausage croissant this morning, plain sausage, and he said ok that will be 3.09. I got it but i said that's kinda expensive. He was nice and im sorry, but i still think that is way overpriced for a piece of sausage on a little croissant. I like this but i will go elsewhere. I can use a coupon to get 2 croissants, potatoes and coffee for 4 dollars so that's crazy.

Store #4032 12:38pm Order #242
I was waiting to use the restroom when an employee went in front of me and sprayed the entire room in cleaner then came out and said to go on in. Every surface was covered in a foamy cleaner, I had to use toilet paper to wipe up the toilet to be able to use it. I think that it was rude and inconsiderate of the employee to leave it like that and never return to finish cleaning up.