Burger King
Reviews and Complaints

Your Burger King location in Mesquite Texas located on Galloway near Highway 80 has a giant sign saying LOBBY IS NOW OPEN! It is not and has not been since I walked a block out of my way back on May 19, it is still not open as of today! If you questioned the manager about it they get very belligerent and they are very disrespectful to customers. I am handicapped and walked a block out of my way thinking the lobby was open due to the big giant sign that says lobby is now open. And then today my son and his wife were pulling a trailer I need to get something to eat and they went there saying the sign lobby now open and could not get served. This is not a one time one day thing this is gone on for too long. If you cannot open your lobby quit putting up a giant sign that says you are open. It is a big deal to some people it does inconvenience people and it seems like y'all do not care in any way that it's inconveniencing your customers. I'm pretty sure I was attacked on social media when I expressed my views on it by BK employees. When I mention the fact that I thought it sounded like a Burger King employee because the way they were talking and defending they left me alone. It sure is funny Chick-fil-A seems to be running fine. Their line can be wrapped around the building and I don't mind getting in it because I know it's not gonna take that long but as with Burger King there could be two cars in line you'll sit there for 30 minutes and they act like they're doing you a favor. I believe Burger King has lost all sight or interest in customer service. I have always like Burger King hamburgers but I can do without and probably will from here on. I will go to someone who actually appreciates me and my business. I'm sorry but when you only have one thing to run and that is the drive through and you cannot get that right there is a huge problem not with the customers but with the corporation and the management there. And I'm sorry if you cannot effectively run your business then you need to close it and combine employees into one Burger King so you can properly serve your customers.

Trying to purchrs good but was closed

North Randall location
Never open between 10pm-11pm. When hours say close at 11pm. And this is always
Please handle this and own up to hours of operation.

We stopped in tonight approximately 30 minutes ago after running errands. We went inside to place order, paid and waited. I received our bag of food and proceeded to home. When I opened the bag, I found I was missing one order. I ordered a 10 price chicken nugget with ranch and received the ranch on!y.
So, my wife did not have anything to eat and too far for us to drive back.I checked the receipt, was billed and paid in full. Really disappointed, probably will not return again. Simple order, seriously...

You have a BOGO... Well I went to the burger king in Shippensburg pa today and ordered a BOGO Whopper n chicken fries.
I did not get anything free unless ur flipping whopper is 8.00 or the fries are 8.00 because that's what I was charged! Where or what the hell was the free item?
I want reimbursed.. Or Free food

Thank you,
Brenda
brenda.pyne [protected]@gmail.com

I have contacted Burger King corporate about this before and they didn't seem to care. My app sends for a code and tells me to go to the email and the code never comes. it's been doing this for more than a year. So therefore my app is worthless which means I miss out on all their specials. Codes seem to be important but they do not ever come, never. Not even in a week!

I entered Burger King lobby last week, Monday I believe it was, around 11:30a. Since Missoula does not make masks mandatory anymore, I entered without a mask. A young gentleman met me at the register desk and I proceeded to give my order. After I concluded, the associate said "You are not wearing a mask, so we cannot help you." Then walked away. A couple days later, I was doing Doordash at the same time. I received a fare from BK and since masks are not required anymore in the city, I did not have one with me. Instead of going into the lobby, I went through the drive through. The same man told me I cannot get this order, I had to go into the lobby. I just left and cancelled my pickup.

I went to our local Burger King at 6544 N. 76th St, Milwaukee. I have a gift card that comes from Microsoft on a sheet of paper with a long code number. Apparently the people there do not know who to enter this information into the register. As a result, the cashier gave me a hard time and would not take my gift card, saying it was not a legitimate gift card. I worked hard to get this card and every time that I would use one there, they did not understand how it worked! I am getting sick and tired of this happening. Who trains these people? I know it is a long number to enter, but I still should be able to use it.

There is a sign less than 10 feet from the order taking speaker which advertises frozen Fanta and coke drinks 16 ounces for $1.00 .This is the second time I have tried to order this drink only to be informed that it is no longer available .
I requested to speak to the manager at the window and asked him why he did not remove the sign .he stated that he had no responsibility for outside the store .
I then was served by a very surly employee who handed me a Fanta when I explained that I had originally ordered a frozen Fanta but since they did not have it I had changed to a coke . He very unwilling made the change .
I am a fast food franchise owner and understand the difficulty of hiring a good crew . I would however suggest that you train your managers a little better and empower them to situations where ever occurring at your stores . Surly employees reflect very badly on your organization.

About a month ago I went to Burger King In south Portland Maine near the maine mall I ordered a whopper And firstly I was shocked it cast $6.50, and secondly it was cold had browning lettuces and generally tasted terrible, it also gave me diarrhea . I am dissatisfied. I would like a refund or a coupon for a free whopper at a different location.

You have the worst customer service and you don't respect customer.. Customer has no right.. A burgers take more 3 hours.. I didn't receive it yet it's
Kuwait jahra city

Every time I visit the Canyonville Oregon location, at 180 Gazely Bridge Road, I go to the drive up, in the afternoons, they are busy, and my food is Always cold, now once I can understand but always, how long does this food sit there anyways. I have always liked Burger King, the food is good, its a close location, and the prices are not bad, but if I cannot get hot food, I will have to drive further away to McDonalds.

This restaurant service is horrible! You are repeatedly waiting in line for 10 to 15 minutes just to order! Love your Jalapena bites and would buy them everyday if not for the extended wait! I am told over and over again "one minute please" but have to resort to horn honking, asking to be served! Then excuses, " sorry I'm only one person trying to do three peoples jobs!" This is unacceptable. This is the furthest thing from FAST food ever!

So sad at this location there is no tomatoes no toilet paper and no soap in restrooms. Do they even have soap in the kitchen area or are they not washing their hands? And it's not even busy right now very sad. It would be sad if health department inspectors were to come in to tables are also dirty stains all over them. Mostly upset to no veggies in the building come on now!

At this particular burger king they closed the doors and are only using drive thru. Thats unaccetable. I spoke to manager and she didnt give a good answer. Its the burger king @ 12371 s orange blossom trail in orlando, fl 32837. Also the app has never worked at this location. At times service has been really slow which im assuming its lack of workers.

We arrived at the Burger King restaurant May 23, 2021 at approximately 9:50 PM. We left at 10:10pm without receiving service or a response. The sign on the Burger King store said that they close at 11 PM Sunday night.

We saw a man sweeping the floor inside and another man hiding behind the grill. Our eyes met and he still did not respond when I knocked on the window, nor did they respond when we spoke loudly to the intercom in the drive-through and we honked several times and they still didn't respond. We first spoke in a much quieter tone. A delivery driver for door dash also was trying to get service and he told us it's a very bad Burger King try Wendy's across the street they're much better

Waited in line for 15 min trying to get the app to work but it did not come up, got to the window and got out of line and got back in line again still trying to get the app to work still nothing, got back to the window and wanted to get one of the app specials but they cannot ring it up without the app or what ever, just got a set of 3 of everything I ordered and 1 soda payed full price no special, (thanks for nothing) got home and missing 1 of my fries I am really happy by now. Things have worked fine in the past but today was frustrating