Burger King’s earns a 1.2-star rating from 4612 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Chicken jr burger
On May 21 2021 at 10:3pm, my husband and I went through the drive-thru at the Burger King #1693 located on 6003 s. Orange Blossom Trail, Orlando Florida 32809 (order 89) We ordered 6 bacon cheeseburgers and 3 chicken jr and paid $9 plus taxes. Our order came up short! We only received 2 chicken jr burgers but we paid for 3. It's not right that we paid for something that we didn't receive.
Read full review of Burger KingVeggie burger
I ordered a veggie burger
I got a pice of bread with maniose and no patty
I called them as soon I noticed but was already on freeway
I gave them my number and they never called back a few weeks later went back and they say they could not give a burger I was mad and will not go there again
I think it was the punk kids in the back making them
Sevice sucked also
Desired outcome: A impossible burger on the house
Service
I have been going to Burger King on hwy 20 beck drive in Waterford 3 or 4 times a week and lately they have gone down hill. Lately I was told I could order food up to $15 only. That is not possible when you have a family with you. Today I was told they could not serve sandwiches as there was only one worker and he could only do fries, drinks or dessert...
Read full review of Burger KingWhopper with cheese
Ordered 2 whoppers wcheese for lunch on my way through Oakdale, Ca. Meat tasted old and all I could stomach was 12 had to toss the rest. Very disappointed!!! Jerry Hathcoat [protected]
Read full review of Burger KingPrice of food rip off
I have never complained however I was traveling and stopped with my husband At 327 Ruby Road Wilmington, Ct. I neededto pay $22.00 for lunch when I can pay $3.79 for a bacon cheeseburger is ridiculous plus $2.79 for a small ice tea. I am sending you a copy of my receipt. All items are over priced and I would like a refund. We visit Burger King in Vernon, NJ and it's half the cost. Just sad. Ty! Dawn Chase
Desired outcome: A refund.
Does it matter. Won't follow through anyway
I am not exaggerating when I say the last 4 times I went to this store I waited in a normal sizel drive through line for 20 plus minutes aaaaand they messed up my order. What kind of employees are you hiring. You actually think these employees deserve $15 an hour? If you do something is wrong with you. I'm tired of spending $35 on me and my family to eat...
Read full review of Burger KingBurger King Gift Card
Not sure how to handle this? My gift card refuses to be read at the register. They tried to input the number but still refuses to take it. I have $6.79 left on the card and the answer I get from your help is "throw it away". Not really sure I want to throw away money!
My card number ends in 8295. Will Pro it all numbers upon request.
Hopefully you have an answer other than throwing away money .
Expecting your answer,
Karen M Radtke
Appleton.WI
Service
I just left Burger king in Las Vegas at the corner of Rainbow and spring Mountain. I love burger king but I don't know if I will ever return. I ordered 2 whopper's and 2 double cheese and then sat in line behind 2 cars for 20 minutes. These idiots could have had the car at the window pull out and wait in a space. The driver in front of me pulled up said something and pulled in front of the store and went in I'm sure to complain I just shook my head as I drove by the window. I went home hungry and pissed off your staff ruined my night. Manly because I love burger king but cant let service like this be rewarded with my money. I will of coarse be sharing this story with everyone I come in contact with. This really sucked because you have a manager or head person that is to ignorantly to see there is a problem at the drive thru window. There was 2 cars in the parking lot so don't let them tell you they where busy.
Desired outcome: Training on how to run a drive thru. Manager or supervisor awareness
Poorly trained employees. Rude staff. Weak managers who won't address food issues.
After ordering at drive trough noticed a charged I had a question for. Manager looked me in eye and walked around counter. Was told bogo on receipt. But did not account for additional charges. Cashier said she could not add up receipt as she had no calculator. All the while not giving me the food. I finally in frustration gave up and lefty. Did not want...
Read full review of Burger KingInept management
An employee's husband was killed in a car wreck this past Sunday. The state troopers appeared in person to inform his wife of his demise and she contacted her immediate supervisor to be relieved from her shift. Her hands were shaking so badly that the state trooper had to take the phone. The supervisor told the state troopers that she could not leave...
Read full review of Burger KingStore #5339 giving expeditor receipts
I'm a regular patron of this location. I've noticed that they have a habit of handing out expediter receipts vs actual receipts. This means you have no survey code to obtain a free whopper. Yes, I think this is intentional.
Read full review of Burger KingFish sandwiches and lack of supervision of workers
7:55 Sunday evening, May 9th, I purchased 2fish andwiches at the Burger King at 2972 N. Alma School Rd. in Chandler AZ 85224. When I got home I unwrapped the first sandwich to find the filet to be desiccated and brittle. The tartar sauce was discolored and translucent. The second sandwich was only slightly less desiccated, but still not edible. I tried to...
Read full review of Burger KingParking lots and customer service in minnesota and other state
I went to Burger King Restaurant #5846 at 4605 Hiawatha Avenue, Minneapolis, MN 55406 on Tuesday, May 11, 2021 at 5:33 p.m. (Order #48). Central Time. When we got there, we found a huge pothole in front of the drive-thru order area in a narrow area just large enough to steer straight and get to the order intercom area. I called the store last year due to...
Read full review of Burger KingOver charged for wrong food
We went for dinner
ordered a double whopper with Medium fries
a medium junior whopper meal
another junior whopper meal with a large onion ring and a vanilla shake
for the last meal I only got a medium shake with it no fries or not onion rings
so they charged us 3.81 for onion rings extra
The burgers were tiny
so the bill was 32.59
plus the 3.81 for the rings This was so messed up we paid 36.40 for not much food.
Please advise us
Desired outcome: Money back
Lack of professional courtesy
On 5/11/21 At around 6:40 PM I visited the Burger King number 20942 located at 4355 E. University Dr. in prosper Texas. After ordering my food in the drive-through, I pulled up to the window and was asked for my payment. Then a young black woman, with "bleach-blonde" highlighted braids, who had engaged a conversation with her coworker, handed my order out...
Read full review of Burger King2 sandwiches for $5 promotion - 05/11/2021
Good Afternoon: I tried to participate in your "2 Sandwiches for $5" promotion today at 1:00 pm (PT) at the Burger King located at 11300 NE Mill Plain Blvd in Vancouver, WA 98684. Despite the valiant efforts by the Manager (she wouldn't provide her name) she was unable to retrieve the promo code (I believe it was 6206) in her system. The entire staff wa...
Read full review of Burger King and 1 commentNurse Aides "on the front line!"
At Eastgate, Cincinnati Ohio on 5-9 at 8-8:30 PM I ordered 2 whoppers only Lett, Tomatoe, Mayo and cheese. Very Sloppy! next to no lettuce! They were not even busy! Not the first time but, will be the last unless Quality control gets better! There are way too many competitors out in Eastgate to choose from!
Desired outcome: Quality control!
Contact with store
On 4/8 order 573 at store 5208 I was served 2 inedible breaded chicken sandwiches I gave my time working with the bk area manager to help with this issue in return I was promised 2 ocs I called store 5208 on 5/8 to make arrangements to pick up the ocs the phone was picked up then hung up the employees of store 5208 cannot make hand breaded chicken sandwiches that are edible and do not know how to use a telephone
Lack of a/c at the alvin texas burger king
The A/C has been out going on three weeks now. It is roasting in this store. I have no idea how the staff can work like this. They have to leave a side door open just so they can get air flow in the kitchen. The convenience store that's part of this building had a/c at first but theirs was out a couple days later. There is absolutely no excuse for it to be...
Read full review of Burger KingMissing purchase in drive thru
My med fries were left out of my order with a cheese whopper in drive thru @ Store #20733, 16224 S Park Ave, South Holland, IL. 60473 Order 33 Paid $8.52 Merchant Id: [protected] Survey Code: [protected]-011317 Saturday, May 08 2021 Very disappointing to get home to find an incomplete order of food!! This store should be held accountable!
Read full review of Burger KingBurger King Reviews 0
If you represent Burger King, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Burger King
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
-
Burger King Contacts
-
Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number27%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
-
Burger King emailsmedia@rbi.com100%Confidence score: 100%Supportprivacy@rbi.com100%Confidence score: 100%
-
Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
-
Burger King social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 23, 2024 - View all Burger King contacts
Most discussed Burger King complaints
orderered vegetrarina burger at manchester airport, but served with chicker burgerRecent comments about Burger King company
Food
Taco John's
154 reviews
Subway®
1 review
BURGER KING® App
7 reviews
Boston Market
206 reviews
Five Guys Burgers & Fries
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!