Burger King’s earns a 1.2-star rating from 4612 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Poor service
I went to the Burger King on Rt. 31 in Clay, NY. It was approximately 10:50am. I ordered 2 whopper juniors with cheese, no pickles. Normally the first window is closed but it was open and I was told to stop there. 10 minutes go by and finally a girl showed up at the window. She tried to open it but couldn't. 5 minutes later, a big guy in a blue shirt who I assume was the manager came over and opened the window. It wasn't locked, All he did was push on it. Then she couldn't get the register to work. Because she simply didn't login. I finally get my order and drive home. I was given 2 whopper juniors - no cheese and they had pickles. You have a serious staffing problem there.
customer service/ manager
Ordered on their mobile app. went to the that bk drive up and waited 15-20 mins in line only to have someone drive up in the other lane to get waited on in 2 mins.
Got to the window and ask for the manager only to get him to cop a attitude and tell me i only was in line for 2 mins when MY WIFE and I waited 15 20 mins !
He was rude and not ready to solve this at all and as a manager was not good with customers.
He had no customer skills and was clearly not there to mend this problem only to shout at me !
This took place at the spencerport BK at 5pm on 9/22/2023
They also messed up the order to.
My son was missing items and they over cooked the chicken fries
Desired outcome: refund and apology
No service
When I entered facility there were —4people (cooks) standing in the back doing NOTHING! I saw one person getting an Oder ready. Up front there were THREE Women standing around talking Spanish. The people (cooks) in the back were speaking Spanish! I felt like I was in MEXICO, smh in todays times I can only wonder if they were Illegals. There was one white...
Read full review of Burger KingBacon King Meal
My order was placed using the online app on 9/18/23 at approximately 6:36 pm. Almost my entire order was wrong! I ordered the Bacon King meal without ketchup & mayo and add onions and light mustard. The sandwich I received had ketchup & mayo and no onions or mustard. Ordered large fries but received a medium. The only correct item was the medium coke. I did NOT have it my way.
Read full review of Burger KingOrder wrong, no receipt and no reconciliation.
On September 7th, I visited the Burger King Store at 740 Academy Drive, Bessemer, Alabama 35022. I ordered the Family Bundle and an extra order of onion rings. After I returned home, I noticed that the onion rings were not in my order, and I did not receive a receipt. I called the store to report the issue and left a message on voice mail. I never received...
Read full review of Burger KingPaid for something I did not buy
On 9/7 my husband went to Burger King in Methuen #4899 ordered two whoppers with cheese and bill came to $23.71. But on checking my bank account, we were also charged $8.23. My husband did not get a receipt. On 9/14 and on 9/17 we purchased the same order and only were charged $23.71. So, my question why we were charged an additional $8.23 on 9/17/2023. Who did we pay lunch for? Please advise. Janet
Read full review of Burger KingFilthy
The workers are friendly and helpful. It's a shame they have to work in a dirty restaurant. The bathrooms were absolutely disgusting. The only toilet in a stall in the men's room was full and looked like it hadn't been cleaned in days. The women's restroom was dirty and the lower half of the wall buckled in like someone ran into the building with their car...
Read full review of Burger King#1 meal
I ordered a medium #1 meal no onions and no cheese I was charged for a large meal. At the drive through window I asked the price of a medium meal she stated my order is medium with cheese and no onion. I told her no I did not order cheese. She said no #1 comes with cheese. I repeated no I ordered no cheese. She then said yours has no cheese. She never did...
Read full review of Burger KingWhopper Jr, meal
I decided to patronize burger King after I received coupons thru the mail one of the deals was 2 whopper Jr.'s and fries for 5.99. I had not been to BK in a long time probably pre Covid, so on 09/13/2023 at approximately 7pm at your location on 1390 Vernon Odom Blvd 44320 I ordered the meal. I didn't mind waiting the 10 to 15 minutes because I thought that...
Read full review of Burger KingCustomer service
Good morning, I was a at your drive-in window in Madison, Georgia, I waited a while, and no one answered, and I said is anyone there. I ask a second time and the young lady was talking and she said to me " i wasn't talking to you with a very negative tone. I said to her that was rude. Needless to say, I left the store because I didn't want her to serve me...
Read full review of Burger KingMissing order
Placed order through Burger King App 7th September, which is partnered with Deliveroo.
delivery driver delivered Uber eats order that was clearly not what I ordered as I didnt order through Uber.
I have been trying to complain via deliveroo and Burger King to no avail.
no-one taking responsibility for this error and im know down meal and money.
trying to get hold of customer service is ridiculous.
I will not be using your services again as all you have done is rob me of my money.
shorted my order and cold fries
We stopped to get food and when we got home (8 miles away) we found the we were missing one of our two whoppers and the fries were ice cold. I tried for hours to contact the store and they never answer. I tried to leave a bad review at mybkexperience,com and it wouldn't take the survey code. You have insulated yourself and it allows you to steal with...
Read full review of Burger Kingstore # 9796 in Escalon, CA
I do not even live in escalon, but I was going through & that was where my grandson wanted to eat. We ordered 2 meals totalling $27.56. I was the driver, we take our 20 minute drive to get to my house & we are missing our burger & fries on one of the meals. I called & called [protected], the # on the receipt, I left messages with my name & number that...
Read full review of Burger KingVanilla milkshake
My name is Kimberly Joseph. I am a citizen of Trinidad and Tobago. I came to visit Port St.Lucie to visit some family on the 11th Aug.2023. We stopped off at burger king on sun the 13th Aug.2023 where I ordered a milkshake and drank the entire cup of it when I received it. As soon as we got back home, I started to vomit and got diarrhea. This happened for 3...
Whopper with extra onion
I ordered a double whopper with extra onions and repeated to the order taker. She acknowledged by charging me an additional ten cents for the extra onion that I didn’t get. This has happened more than once at different locations within El Paso, Texas. I don’t think this is an ethical practice. You are charging customers extra for something they are not...
Read full review of Burger KingOnion rings
This is what I got from a medium order of onion rings at the Watertown NY store on Arsenal Street. Pieces and burnt parts and fries. 09/5/2023 @ 635 pm. I told the cashier about it but they didn’t care and told me they all look like that. I did not get any more onion rings or any refund from the store. I am sending you a picture of my onion rings and a picture of my receipt with the date and time.
Desired outcome: Free onion rings for 1 year .
Size of meat in Whoppers Jr, false advertising
I recently purchased the two whopper Jr's for 5.00 dollar deal, at home when I took my first bite there was no meat, I thought that they forgot to put the meat patties in the burgers, when I opened the burger to check, the meat patty was the size of a silver dollar, this is outright false advertisement, on the online menu and TV commercials the patties are bigger than the bun.
Read full review of Burger KingOrder issues
I used the Burger King in Manitowoc WI this evening. Everything was fine. When I received the food I commented that the bag didn't seem right but I was assured that everything on the receipt was in the bag. When I got home I found that I was missing the Whopper with Bacon that was ordered. I have tried calling this Burger King but am not getting any answer.
Desired outcome: I paid for the Whopper with Bacon and would like to be compensated for that.
Food and Service
went to burger king 09-01-2023 at 1:49 pm. Ordered 2 whoppers with cheese and 8 piece count of Mozzarella sticks to go. got home and realized they gave us chicken nuggets instead of mozzarella sticks. Took the chicken back to get the mozzarella sticks, the girl gave the sticks to us with no bag. The whoppers were very sloppily put together and cold. Didn't get a welcome to burger king or any comment except can i help you when we walked in. when given our order no thank you or anything. Just gave us the bag and walked away.
Desired outcome: I would home they would get management and workers that care about customers and the way they present food to them
burger king employee
Customer Name: Rick W. Employee Name: Chris ( Employee Cook) On [protected] I walked into the Burger King at 3390 Terry rd. Jackson ms. and no body was in the kitchen area. Time was 11:39 am. I yelled for some assistance and clapped my hands loudly. still no employee presence. A 43 yo man walked in with a name tag Chris and told me that he was the cook. He...
Read full review of Burger KingBurger King Reviews 0
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Overview of Burger King complaint handling
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Burger King Contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number27%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Supportprivacy@rbi.com100%Confidence score: 100%
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
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