Burger King
Reviews and Complaints

I placed the order twice because not sure it went thru or not- order No. 42 & No. 44 on 8/28 about 11.20 am. I went to the store to stop the order. The manager told me she won't make the order. I use support to cancel the order. It didn't work. I email to cancel the order. It didn't work. The support team always end

the chat. I didnot pick up the order. Please refund $ 10.21 X2= 20.42 to my credit card. Please confirm you get my message. call me at [protected].

On 08/26/23, @ 11am, I ordered the Classic Chicken Wrap. What I received was the BK SHAFT! I took a picture of the wrap which was 100% wrap, 10% lettuce, tomato, and a small piece of chicken! Talk about FALSE ADVERTISING! I was told by an employee that they were told to cut the chicken in half. The piece of chicken I got looked like it had been cut at least three times. SHAME ON YOU FOR DECIEVING THE PUBLIC!

August 24th 2023 at 12:30 p.m. I ordered two bacon cheese double Whoppers and all of the bacon on both of them was completely raw my wife ended up eating half of her Burger before she noticed and she is almost 8 months pregnant. This is unsafe for anybody especially a pregnant woman. I am very upset I spent almost $25 for lunch and got raw food. Also waiting in line where they are only taking one order at a time letting that one car drive up to the drive-thru window get their food and then leave before taking another order is ridiculous. There were 20 plus cars waiting in line and they were not utilizing their time properly.

Burger King order # 62. My order was missing the drink. I order from Burger King on a very regular basis and this has happened before. I noticed at the time of delivery the Door Dash delivery person said I needed to contact Door Dash which I did I am a disabled senior citizen and am unable to leave my home. I called the Burger King where the order was placed. This Burger King hardly ever answers the phone and after a few tries they did answer today. The manager was rude, uncooperative, and less than helpful. I know it is only the drink, but I think it could have been handled in a better and more timely manner. I think the manager needs some more training. She just told me 'I will not send someone from here. I know every negative complaint affects 10 people. Maybe customer service may be improved.

My husband ordered a Rodeo along with a Original Chicken Value meal. The crew member was very rude and kept interrupting him as he was placing our order, so it took about 5 minutes just to place the order. Then we got bumped at for an additional wait. The chicken had like a 1/2 cp of mayo on it. The rodeo was swimming in bbq sauce. I have pics. Store #2415 Transaction ID [protected]-031553. I have multiple friends and family that get horrible food and horrible service EVERY single time. We have decided not to return to this establishment. Thank you.

Monday 07 of August around 6.30pm-6.45pm I was shocked by hostility of BK employee named Arizona in St. Enoch Centre, Glasgow.

I can not stop crying over it and neither can my 11 old son.

So, that's my story from today...

Today afternoon we were doing the last school shopping for my kids. We treated this as family day as due to the rising cost of living we no longer can afford traveling to the city centre. It was supposed to be fun and as a prize children could choose a place to eat. My daughter and her dad went to the food court, and my son asked about Burger King. I agreed as we always enjoyed a clean and friendly Burger King in St.Enoch center. After all, it was my son's treat (I did not plan to eat there). At the time we came there were no other customers. My boy wanted a Doritos box, which we successfully selected on screen but could not deselect salads and greens from his burger so my son suggested that it will be faster if we go and order from the counter. And it definitely was making sense as we spent a long time figuring out how to order. I did ask, politely, if we can order a box with no salad and a girl told us that we need to order on screen. Told her about the struggle to deselect greens and she said she can not take an order and we need to get back to screen. Really have no idea how from peaceful talk she went crazy angry and told me that she will not serve us and we must leave. I did not say anything rude and unpleasant (after all my son was next to me) but she said that I made a look which she found rude. Did I? I wondered... It definitely was nothing personal towards her and she should not assume it was . If anything, I wonder how long it takes to get fast food and the second half of my family probably ordered and finished their meal... Arizona started to be vocal and loud, trying to argue, her male colleague came from the back, stood for a while and quietly went back. I did not want to argue. Not in a public place, not with my son next to me, not over food I wasn't going to eat. I just needed help and quick order. I politely asked about her name and asked if I could see the manager. She said there is no need, asked her about the manager's name, she refused and pointed to the wall with BK info informing me that I can send a complaint to the general email.

This point, it was already too much for me.

Being refused to serve was new for me and one of the most humiliating experiences I had. I know the importance of quality, high standard customer service. I spend decades being in service to others!

Anyway, to avoid her angry attitude I turned back ready to leave and as we were leaving my son said : "Don't worry, we can try again on the screen. Let's try again!"

I knew how much he was waiting to have Burger King and we stopped to order again. Few minutes later came another girl and told us that she came to tell us we will not be served. I asked her "Why?" and she said that she doesn't know exactly why, but we needed to leave or she would call security. I said I don't mind security because I do nothing wrong. My son is ordering food himself. Another "we will not serve you" as at this moment came Arizona very loudly telling us to leave, talking over me; new customers started coming, placing their orders and staring at us silently. For me all this bullying, abuse, and very rude inappropriate behaviour completely took my confidence away. Humiliated me in front of my son, other customers, watching from a distance, partner and daughter. I was shaking, could not say anything , was lacking words and panic attacks raised my heart palpitation, caused dizziness, stuttered speech made me vulnerable in front of bullying staff. I could not reason with Arizona as she became more and more horrible with a threatening body posture. Body language was clear that she is in power and she is not looking for a peaceful ending. When I asked her, and she was standing opposite to my son, how does she feel, refusing 11 years old child food and service she just said: I don't care. You won't be served. Me and my wee boy left extremely upset.

I never thought I would feel so humiliated by someone whose job is to create a positive image of the place she is working, a big Burger King who pays her for first class customer service and for serving food. What a let down! I am still shaking, crying and trying to explain to my son that we all may have had a bad day and unfortunately we were the only customer in this moment who unfortunately was on her way...

I only wonder how strong her bullying attitude is towards other employees of BK , because both of Arizona colleagues were witnessing the situation and no one cared about mediating or easing the arising conflict, they quietly supported her outburst and were doing what she wanted. Blayre probably felt completely pushed and used. With last vocal Arizona performance she was persuading Blayre to just get back with her and leave us , which made me really feel very stupid and small. What a stressful situation for me, other clients, BK stuff, my son it was...only because he wanted a £5.99 doritos box! And all could be a very straightforward and pleasant experience for everyone. I should be able to order directly and human service should be available to us all. If it wasn't possible, Arizona or Blyre could help us to do it on screen. After all, we were only customers there when we came to Burger King. This story needs to be treated seriously because this could be very unfortunate physically and mentally for clients or/and staff. I also would like to know how you are going to solve this situation.