Burger King
Reviews and Complaints

After a long hard day of work we stopped at bk in poplar bluff missouri to grab some food. We ordered the family bundle, 3 whoppers, 3 cheeseburgers, 3 fries. We drove home and sat down to eat and finally got a good look at our whoppers... Omg, what horror. They looked like they were eaten before or dug out of a garbage can... What a mess! There were no tomatoes, 3 small shreds of lettuce and just sloppy made. I called the manager, joseph, and complained. He wanted me to drive all the way back to have him make it "right". We were tired, dirty, and hungry and driving back was the last thing we wanted to do. He said we will get some coupons in about 2 weeks (how do I know the food will look any better) but I want to complain again about about happened last night (july 31st at about 7pm) why were we not told they were "out" of tomatoes, why was there 3 shreds of lettuce on that sandwich instead of actual lettuce and why in the world did they look absolutely pathetic? Are the employees so lazy or so poorly trained that they cant make a decent looking sandwich? They were not busy and certainly no reason why care could not be taken to make presentable looking food. Maybe if bk had qualified and responsible managers the crew would also take pride in the food they sell. From what we could see from the drive up window there was quite a bit of silliness going on between workers... Such a disgrace. I took pics and only wish I could send them to you but I cant on this post and I honestly dont know how to get them from my phone over to my computer... But it was nasty looking... Nasty! Please... Do something about this... Please. We dont go out to eat much and when we do we expect much better from the places we eat. Thank you cindy hartranft 2116 cr 607 poplar bluff, mo [protected]

Stopped in your business location in Livingston, AL yesterday with son-in-law to eat lunch on our way to Jackson Mississippi. Temp outside was 100 degrees, temp inside was over 80, (no Air Cond). Line to place orders was backed up to the door. Finally got to the counter to place our order for a Whopper with cheese and bacon, (as advertised on the sign just above the counter) after ordering was told there was "No Bacon". Ordered One whopper with cheese, Onion rings, and Dr Pepper, Chicken sandwich, Onion Ring and coke. When the girl went to get our drinks and brought them to the counter, told us they were out of ice. Received order finally sat down only to find out we had one onion ring and one fry (not what we ordered). They said they would cook some and bring them to us. Sat back down to eat, finished eating, as we were leaving, I asked about the Onion rings, they gave me some to go that were over cooked. While placing our order the manager was getting money out of the safe and told other employees she was going to get change, I was going to complain to management as we were leaving but she had not returned. Employees were complaining that they were being over worked and needed to get off and go home outloud in front of all of us patrons standing at the counter. Piss poor business, Piss poor management, Piss poor employee attitude, Piss poor food, Piss poor atmosphere, Piss poor air-conditioning. I will also be filing complaints with the better business bureau and the Alabama Health Dept. This location should have the doors locked and business closed immediately!

My wife and I placed orders on the bk app, thinking we could use the free whopper offer. Upon arriving, we were told we couldn't do so. Problem is the gm was very rude and unprofessional. With no explanation, he says "you're not getting these." I asked why and he asks "what do you mean?" I told him we ordered fries and drinks as instructed, THEN that's when he explained we had to order at the driver thru, saying "if you read your receipt, it tells you." No it doesn't. Nowhere does it state drive thru only or can't use with bk app. I asked if he could ring up the fries and drink to get the whopper and then void what we already ordered. He says "I'm the gm and I'm not gonna do that. He could have either tried to work with us or, at least say I apologize but I can't do that. He needs to be retrained and learn mannerisms and professionalism. I had an issue with him a few months ago but I let it go, thinking he may have had a bad day. Now I see that's not the case and if he treated us that way, he's done it to others. NOT ACCEPTABLE as someone that contributes to his salary.

Incident: July 26.2023 @ approximately 12:45 at the Burger King in Lytle. Texas.

I went in and order 2 Whopper Burgers, onion rings, french fries ansss 2 drinks.

after about 15 minutes I wanted to know where my order is and I'm told by the the manager they are filling on line orders. There's something wrong with this

picture. You have a paying customer waiting for their order while on line orders

are being filled when the on line customer isn't even there . Keeping a paying customer waiting for 15 minutes is just not right. My husband met me there on his lunch break which with this kind of service did not make my husband a happy camper. Something needs to corrercy this, In store cuatomers should come first!

Thank you PLM

I was scammed when I received change from a meal that cost $35.22. I gave her a $50 bill for and should have gotten $14.78 back. She only gave me $11.53 back. When she handed me my change back she said she was short quarters. Being a gentleman, I thought for a second and thought. I'll be nice and accept my change short of $.25. I am from out of town so I was driving away an hour after this and thought. Why didn't she just give me 2 dimes and a nickel. Then I pulled out my wallet and saw she also keep 3 dollar bills too. So, I only got back $11.53 instead of $14.78. She was a Mexican gal about 5 feet tall and black hair. I tried to call the restaurant but they took the phone off the hook. I should have called the police. I had no way to get ahold of the owner of the franchise either. No telling how many times she uses the scam. The trick saying, "I am short quarters" diverts your attention off of the bills you're supposed to get back. I hate scammers. Can you advise the owner that she is doing this? At least my conscience will know I tried to do something about this scam.