Canada Post
Reviews and Complaints

A package was sent via Canada Post to the UK. Over $250.00 and 9 weeks later no word on the package since it left Canada (supposedly) 8 weeks ago. Could have paid $450.00 to have it there in 6-8 days! Guess I should have…ot gone with a far more reliable company like FedEx or UPS. Or put the apple Tag into my package to keep an eye on it.

Barbaric considering the current times we live in.

Absolute Robbery!

I am so disgusted at your prices and non stop price increases.

Can you please explain why a magazine cost 20 dollars to mail and is not paper mail?

Van you please explain why its cheaper to send out of country then the next block?

I am constantly guessing at your rates this is so unfair how can one know the best way to ship things? It cost 12 dollars to send a penny to the states.

Yesterday I was quoted 238 dollars to ship 12 pop bottles empty from canada to london.

I received your solutions card what a joke I save like under a dollar evertime where are the discounts?

Governments the enemies within

Extorting all they can from the poor

Your service is way overpriced what the heck ever happened to affordable mail? Such a rip off for us trying to make money using a government service. This world needs less government ripping us off.

My recent experience with Canada Post's Express Post service was extremely disappointing. Despite paying for express shipping, my package remained in Canada for an extended period, causing a delay that now jeopardizes an important appointment and flight. This delay is not only inconvenient but will also result in significant mental and financial damages.

I contacted Canada Post to address the issue and requested the package be sent back to me, but they were unable to expedite the process. This lack of flexibility and the subsequent consequences have left me frustrated and dissatisfied.

I hope Canada Post takes this feedback seriously and improves their service to prevent such costly mistakes in the future.

I ordered a small item from the US. It was tracked just fine until it landed in Toronto:

International Transit

Departed

TORONTO, CANADA

December 19, 2023, 12:36 am

Nobody can tell me what happened to it after that or where it departed to. I keep getting the textbook answer, it's still on the way. It either got lost and CP won't admit it or the plane is still circling the airport (since Dec 19th) and will dump the package when it runs out of fuel. I'm thinking the former. Any correspondence with CP states the same thing: Get the sender to launch an investigation. REALLY? Like it's the sender's problem? WHAT A JOKE!

Tracking ID: [protected]

I got a message from Amazon stating that the delivery was attempted on 2023/11/21 at 3:24 pm. As there was no delivery notice I checked my cameras and clearly no attempt was made to deliver the package. This has happened multiple times in the last 6 months. I work from home (where the package was to be delivered) so I doubt I wouldn't have heard the doorbell. Canada Post's service is not what it used to be...

My, dad shipped out a parcel and the receiver (Amazon) never received it and it has been over 5 weeks! Now he's out of his money. 😞 He's called both Canada Post and Amazon and no one has been helping him. He's gone in person to Canada Post and one of the employees even remembers my dad returning it. My dad has filed a complaint and was waiting to hear back something and he never heard back. When he call yet again he found out his case was closed.

This is getting ridiculous. The parcel is lost and you owe my dad money. Please make it right.

Re: Undelivered Shaw Direct Satellite Receiver from Canada Post.

Hello,

My name is Audrey Antoine from Fort Simpson NT. I have my sister ( Candra Antoine) assisting me through her email.

There have been numerous calls and complaints to Canada Post and Shaw Direct for the huge unnessesary delivery delay with Canada Post for my Shaw Direct Receiver that is still sitting in Edmonton AB since August 18,2023. Tracking number [protected].

Shaw direct is telling me that its between Canada Post and the customer.

Canada Post is telling me its between Shaw Direct and the customer.

No one wants to take responsibility and assist us.

Our emails / Phone calls from both parties are continually being ignored.

PLEASE call me to confirm that my Shaw Direct Satellite Receiver will be shipped to my home address ASAP.

From:

Audrey Antoine [protected])

PO BAX 382

Fort Simpson NT X0E 0N0

On Sept. 5th/23, 3 envelopes were mailed from the U.S. which had nail strips inside. On Sept. 12th, I received 1 of the 3 envelopes ripped open and the contents damaged! I contacted Canada Post and their response was "mail gets damaged." No kidding! So, who eats the cost, me? When I inquired about my other 2 pieces of mail, I was told sometimes mail gets damaged going through their machine (so... what did u do with it? Keep it? Throw it out?) and without a tracking number, there was nothing they could do. Are you serious? You lost it, find it! I have been receiving mail from the U. S for almost 3 years and never had a problem and I would like Canada Post to be accountable for their unacceptable service.

Hello,

i wish to file a complaint to canada post for unnecessary holding my shaw direct order for the tv machine order. Shaw direct tracked the order to canada post in edmonton as of august 19th where the order is being held due to weather. This is unacceptable.

The tracking number is [protected].

To hold this order for this duration is totally unnesscesary. Please have the order shipped as soon as possbile to the recipiant:

audrey antoine

box 382, fort simpson, nt

x0e 0n0

575 Southworth St. Welland Ontario unit 121... we have parcel lockers and they are not being used by male carrier as pkgs are being sent to depot for pick up at Shoppers Drug mart on Ontario rd Welland Ont. Time of deliver was Monday Sept 11th 2023 at 12:00 noon... this happened many times and I don't think the mail carrier is using the installed parcel lockers at this address

It is with great frustration I'm writing to inform the disappointment in the pick-up of my mail. This has happen on a number of occasions. Again to-day, Sept 7, 2023. I placed my mail in a rural mailbox at the end of my driveway. I place the flag up to indicate mail for pick up. BUT this dose not happen. My new mail is place over my out going letter. There was one time it took 3 days before my letter was taken. I live in the country and not convenient to bring my letters to the post office. These incidents only started this year. Otherwise excellent service.

Twice today while at home a delivery notice was left instead of the delivery person coming to the door to obtain the required signature. No attempt was made as I was in my house all day in the living room near the door. So now instead of getting my packages today I have to wait until they bother dropping them off at the post office. This is extremely poor service. Ups and fedex manage knocking on the door just fine.

Package supposed to be delivered between Aug 23-28 and this is the response I get from Canada post(picture included)(I understand delays but when you guys didn’t even process it and it’s sitting somewhere that’s not ok) it passed threw the border on on the 20th that’s it no updates nothing else and I was ignored right after this reply in pic when I said it passed the border on the 20th was sitting for 15 mins no reply.

I'm not getting any more responses threw support on the website