Canadian Tire
Reviews and Complaints

On October 5th my son took his car into Canadian Tire store # 457 in Kanata to have an oil change and undercoating. We were told it would take several hours. After an hour they called trying to up sell us on a wheel alignment and some other services, this seems like a typical thing as I saw many others online say the exact same thing.
We declined. Another hour or so later they called to say it was ready. My son went to pick it up and when he did he found a large portion of the clear coat on his hood was missing! He immediately brought it to their attention and they responded saying they could not have caused it. They took pictures and he came home. It just so happened that he had pictures of his own from an hour before it was brought into the shop which clearly show that there is no damage. We sent them the pictures. They asked us to take additional pictures of the car from the same spot at the same angle in the same light a few days after the incident. I refused and said we would take the car to them to take their own pictures. They did not want that but I insisted. It was taken back and reluctantly a of couple additional pictures were taken by them.
They kept insisting that there was no evidence on their shop video to support that the damage was not already there or that anything they did caused it. They asked me to take the car to a paint shop that they were friendly with to have an "expert" evaluate whether they could have caused the damage. Of course the expert had excuses such as the hood had been painted before, news to us as we bought it second hand, and that the chemicals they use wouldn't cause the damage. In the mean time I had launched a complaint with Canadian Tire Corporate and got zero assistance there. The case manager just pushed me off to the store and said the store manager will deal with it. Now today, October 17, nearly 2 weeks later I called the store and was told that there is no conclusive proof that they caused the damage and that they are not responsible. I quote "the burden of proof is on you to prove that they caused the damage".
I am writing this to warn everyone to beware of this shop, look online at other reviewers and you will find a trail of other incidents where damage was done and they take no responsibility. Take many good pictures of your car before taking it in so you will have proof even if they wont accept it.

I ordered a fire place and just pick up today. The customer service rep told me the wrong info. They confirm that fireplace come with one piece and no need to assemble it at all. The person talked like 100% sure!
Because too heavy we paid 100 bucks to others for move to the second floor of my house. When we opened. it i got shock coz there are many pieces that we can carry by ourselves. Also took long time to assemble it... If they gave us acurrate info we have more choice than that! And when the first time we went to the store, the display one was the last one with some scratches. I asked for discount but they didn't offer me also insisted that the display one is a brand new one.. So we order a new one which tooks two more weeks. Im seeking for the compensation for extra cost on me...please help!

Advertised tires at a great price .. went in to confirm the price and availability, arranged to come in the next morning at 9 am for installation. Service manager said they would call first thing in the morning to ensure the tires were there from another location. Never called. Then i noticed at the same online page the tire price was up almost $50 per tire. Typical 'bait and switch', which is highly illegal. It gets better. About two weeks later, another service manager from the auto centre calls and says he noticed that i ordered tires to be installed. i said i wasn't impressed that i never got a call back to install the tires at the sale price. he said, "oh well, you know we get busy and things get overlooked. So I asked for the tires at the same price i was originally quoted. He says ok, gives me a total price and says come in tomorrow morning at 1030 for installation. Then once again, says he will call first to confirm. Then he tries to sell me an alignment over the phone! I said no thanks, the alignment is fine. Guess what? Same ploy .. he never called back as he said he would. I'm done with your second rate company. Aren't you supposed to be a tire company first? Disgusting tactics and total lack of care and concern for your customers. You just lost another. Got tires installed at Costco.

I needed some new seat covers for my truck, so online I went. I always do my do diligent's and write the product number down and i always snap a picture just in case.
so off to the canadian store I go
I arrive and walk into the store and straight to the seat covers after a few minutes i found the product but the price wasn't the same as advertised on the website. I checked to make sure the product in the box matched the price on the shelf. Couldn't find the right price, so i checked there computer in the front of the entrance, still nothing.
I headed to the closest desk to the seat cover isle and was approached by a young fellow who checked the sku and product number, but also found the wrong price. I showed the young fellow the picture i took from the Canadian tire website and it showed the color and clearance price. He checked again, but still nothing. He asked a lady standing there and she mentioned she will look into in a minute, as she was helping a customer. A few moments later she came back and began to help with a little chip on her shoulders. She asked if i had the right product and i said yes and even mentioned that i had the product number and the picture of the product and clearance price. She could not find it on there computer either. She started to get frustrated and very unruly. She was getting snippy with me. She insisted i didn't have the right number or color and it didn't exist. I was appalled at this, so i took the seat covers and put them back on the shelf. I remembered they had a computer at the front of the store, so i went and checked there. I found the clearance ad, the price, color and product number and it was the same product and color I showed her 5 minutes prior. I brought her to show her and she got very defensive and denied it was the same product. I told her there is the proof and she got upset and snarled at me and i asked her about the clearance price and snarled back that she would give the price because she could and i corrected her and reminded her it was because it was stated in the ad. She still refused to believe the ad. All the way up to the cashier she was talking under her breath and at one point she rolled her eyes and said something to a cashier, as to say what an idiot ( referring to me ) because the cashier then looked at me then looked to the ground. I have never had this from a manager at Canadian Tire. I was pissed, but kept my cool. She told the cashier to put it through as a clearance and then brushed by me not saying saying a word. A customer who was behind me piped up and said what a [censored] i proceeded to tell him that she was a store manager, he couldn't believe it. We both agreed that the kids who worked there gave that kind of service, but never from a manager. I even heard a cashier say that Sherry the manager was a [censored]. Now that is bad. your own employee saying that. I believe she needs to be reevaluated and needs to be demoted until she takes customer service 101 and learns that the customer is usually ( always right ) right.
It is very sad that one persons behavior can ruin it for all, but I plan on shopping at a different store and spreading the word via social media as this is not the first time i have had or witnessed bad customer service. Nothing as bad as today. It really doesn't sit well with me.

Hello i travelled a far distance for a karaoke machine that was on special. I found it online, and when i arrived at the store it was the same number for the product but not the same product at all. I needed a 2 microphone karaoke and this one with the same product number only had 1 microphone and not the same appearance with no lights in the front. Very disapointed. Store workers said they could do nothing.

Hello. I purchased a deep cycle battery and asked the manager to test the battery for me to see how much life is left in the battery (not voltage) and he couldn't do it as he could only test voltage. I went to my vehicle and used my own battery tester that I purchased from mac tools and found the battery only had 64% life left and came back into the store and tested another new battery and that one also only had 54% life left in it. At that time I was told to just get my money back. I wanted to let you know that the batteries you are selling are not at 100% life as most people will not know to test for this and I am sure you want to sell a quality product.