Captain D's
Reviews and Complaints

My husband stopped at captain ds to bring me my dinner at work. When he got there the fish was two tiny pieces that were hard and tasted like it all had been just sitting in warmer all day. I asked him to return to captain ds and ask them could I get some thst was not hard as rock and been in a warmer for hours. None of the food was eaten and he took it back and the manager who knew he had just been in there refused to replace the meal because she said he didn't have a receipt but he said if they had given him one it would ot been in the bag and he never found one . I love captain ds and have never had to complain before but I just think the manager was just being ugly and didn't want to replace the food I don't know why. He had the other food we weren't trying to get anything for free we just wanted what we paid for that was up to standard of how it usually is. I just think it was extremely poor customer service and ridiculous that it wouldn't be replaced when they knew he had just been in there and had the food they had given him with him. I just wondered if all customers are treated this way and are treated so poorly . This is the worst experience I've ever had at captain ds of all the years I've been a customer. I'm disappointed in the service and the poor quality of the food and just wanted to let someone know how things are being conducted at this location . Thank you.

I went to the one in Thomasville Ga. This will be me and my family last time. 2nd time this week we Spent 26 dollars today. The sides were cold.(okra, corn and fries) The fish was the size of the butterfly shrimp. We spent $40 earlier this week being we thought maybe it was a first time mistake. Completely disappointed and lesson learned. Will not waste hard earned money.

Just left our Newberry, South Carolina Captain D's on July 22, 2021 around 6 PM, and I need to voice a complaint.
Before placing our order, we were not addressed by the cashier, nor were we greeted in any manner.
No, "Welcome to Captain D's. May I take your order?" No NOTHING in so much as a greeting.

The dining area was very dirty. I searched for a clean table that also had clean seats. There were water rings from cups, greasy smudges, crumbs on most of the tables and several wadded up napkins on three of the seats which were also sprinkled with crumbs and bits of food.

I went to the restroom to wash my hands and there was NO LIQUID soap in the dispenser. I had to ask a male patron if he would open the door to the VACANT men's room so I could pump some soap into my hands. As I rinsed my hands, the lavatory would not drain, thus I left three inches of sudsy/dirty water in the sink.

Upon returning to our booth, I noted that my shoes were sticking to the floor as I walked and they felt slick with grease. ( yuck)

After my husband brought our tray of food to the table, he had to return to the counter to ASK for ketchup, salt, tartar and cocktail sauces, and butter for my baked potato. The server brought them to us as if she were walking the plank on Captain D's trawler.

I WILL COMPLIMENT the quality and the tastiness of the food though.
My fish was perfectly cooked, slightly crunchy batter on the outside and tender and white on the inside.
My baked potato couldn't have been any better. The slaw was --and always has been--delicious.
And I could eat the hush puppies by the mound. So no complaints there.
Very yummy food.

However, the dining area needs a cleaning overhaul.
ASAP!
And the employees could show a wee bit more enthusiasm towards their customers and their job assignments.

Thank you so much for reading.
Have a good evening.

Sincerely,
Terrie S. Mayer

Email: [protected]@gmail.com
Cell phone: [protected]

Seeing that I LOVE seafood, I want to make it known that I have a complaint. I have filed a complaint previously regarding ordering online and still waiting for my order 25mins+ later. I did receive a call from the Manager and it still happened 2 more times. I've gone to the store and waited over 25mins+ for food. This is NOT FAST FOOD! I now go 12miles from my home if I want Captain D's, rather online or drive thru! TODAY(July 17, 2021 @
715pm CST, I visit the store and there is NO CALAMARI! They have to get BETTER! ALOT BETTER! IM NOT ONLY person in the Community who complains about this store.
Store: Cahokia, IL 62206

The Captain D's on Battlefield Blvd, Chesapeake, Va. has twice messed up our order. The first time I had ordered 2 meals and only got one and the second time which was Monday, June 14, 2021, they got our order completely wrong. We did not get what we had ordered, we got one meal that we didn't order. We had ordered through Door Dash and yes they have credited us our payment, but the funny thing was, our Dasher told the people at Captain D's that this wasn't our order because of how I spell my name. The person that works at Captain D's said it was, read the name. The name was Charlene. I spell my name Sharlene. No effort in correcting this problem from Captain D's.

On Friday 5/7/21 at 1545 I purchased early dinner at store 3266 in Salisbury NC. I was appalled to find no employee or the I assume manager on duty behind the counter wore face mask. That is a state issued order for people serving the public to wear masks. Normally I would have just left without paying or food but I was really wanting popcorn shrimp. It was overcooked by the way. anyway, I will not return to this store as a result of their blatant disregard for the safety of your customers..

The drive-through cashier was very rude. As simple basic question and got a rude answer. Didn't put shrimps in our bag. Would not eat at this restaurant for a very long time.👎🏽X100.

It doesn't take Thousand words to explain rude service...

4/24/2021 @ 7:55 pm

I arrive there at 10:30 am when through the drive through sit for ten minutes no respond at 10:44 got out ask was they open lady said not yet it this the third time going and they always not open

Tonya has been very unprofessional, rude, and does not even let the employees explain something she just hangs up in their face very rudely. She treats the employee that I'd like to keep anonymous very unfairly. She threatens his job constantly, hangs up in his face when he's trying to update her or let her know what's going on, and many other things. It's easier to explain over the phone but she is very unprofessional and is not acting the way a manager should. My email is: [protected]@gmail.com if you have any questions. Thank you for your time.

I have started patronizing Captain D's after several years and closest one to me is in Orange Park Florida. The fist three months I was eating at Captain Do's three times a week and the fish was cooked fresh. The last two times I bought my fish, Captain D's has failed to cook the fish fresh. The last time I visited the Branding Blvd store, I specifically asked for my fish to be cooked fresh. I was told by the employee, "they always cook their fish fresh". I thought to myself, okay, maybe Captain D's is back, but to my disappointment, I was wrong.