Captain D's’s earns a 1.4-star rating from 611 reviews, showing that the majority of seafood diners are dissatisfied with their meals.
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Products and service
I was in the Florence Boulevard location March 1 2021 3:15-4:45. Walking up to the counter there was a huge spill on the floor you had to step over to order. After ordering while waiting on my order to be cooked I mentioned the spill to a girl bringing food to customers outside. She said yes something was leaking and walked behind counter. I told her it was dangerous and should be cleaned before someone fell. She walked into the kitchen. Another customer brought hush puppies back to counter complaining they were very dry. Worker said "Yes we're out of onions so they can't be cooked right. Would you like another side. " he ordered corn. The cook came out of the kitchen questioning the girl and customer loudly. Finally giving the customer the corn but still complaining as he reentered the kitchen. I saw 3 kitchen workers wearing their masks on there chins. Not covering mouths or noses. This was not including the girl taking food to cars but she wore hers in the same way. We got our food and it was good, except the hush puppies, they were definitely way too dry to enjoy.
We ordered a 10 piece fish with okra and macaroni and cheese to go. Asked if we could get fries instead of hush puppies but were told no. So told them to not give us hush puppies anyway. Got to our car and checked out order there was no Mac and cheese so had to go back for it.
The spill was still on the floor when I left over an hour and half after I pointer it out. Was still not marked with warning of any kind. This location was not only out of onions they had no salad of any kind. No fish tenders, which I'm not sure how a fish restaurant can be out of fish of any kind. They also had no chocolate cake. I will be eating at other local restaurants for a while now. This place had A LOT of issues!
There were only 4 other people eating in the dinning room 1 was the gentleman questioned by the cook. 2 other people ordered and sat down before we left. There was no reason for the slowness or service at this location
Desired outcome: Do something about this locations employees!!
The manager in training
Jimmy Dempsey 3:53 PM (0 minutes ago) to me I am writing you to complain and put in a complaint on the manager in training Jasmine for the Captain D's on Colonel Glenn in Little Rock Arkansas today is February the 12th 2021 and the incident happened at 3:32 p.m. I was on my way home and decided to stop in the Captain D's to where I can go to the...
Read full review of Captain D'sProduct and service
When placing and order on 2-3-2021 I had to repeat my order several times because the employees had a difficult time hearing the order. The employees repeated the wrong items several times to the point I was yelling to place the order. After ordering, because of the four vehicles in front of my vehicle, I waited at least 15 minutes before getting to the...
Read full review of Captain D'sNot wearing masks
While ordering our food in Bossier City LA we noticed two employees with their masks just wrapped around their necks and two not wearing them over their noses just covering their mouth We don't like wearing them ourselves, but the sign on their door requires us to wear them do you allow your employees to wear them as they please? Maybe you should educate...
Read full review of Captain D'sPoor quality of food & employees being rude, no customer service
On Jan.7, 2021 @ 8:30 pm. Captain d's in McMinnville, T.N. My husband & I placed a To-go order for a Sea Food Feast (But with ALL FISH no shrimp or crab). Keeping in mind that We drive 45 mins one way to get Captain's D's fish. After a few mins our order was bagged & we left. In the car I began to check our food and discovered that our order was wrong. We...
Read full review of Captain D'sIncorrect dinner on take out order.
I had an order for dine in and an order for takeout. Take out order was incorrect, I called but waiter there wanted me to come back to store on other side of town. So I told him I would not do that. I have been please with Captain's service but this is the second time this has happened. I think they should check the dinners better, in the future. I am a loyal customer of Captain D's.
Desired outcome: replacement coupon for senior 10 piece shrimp dinner.
My food order was wrong
I was in your Gastonia North Carolina store on yesterday December 23rd and I ordered a fish sandwich with extra lettuce and no tartar sauce when I got my food I had extra tartar sauce and no lettuce so I return the plate and was told just to keep the one that they had given me and they would make me another one so they made me another one and before leaving...
Read full review of Captain D'sMy food and the manager Roxanne
Me and my brother mom went to Captain D's on Sunday December 20, 2020 and we both did separate orders. And the lady was been very disrespectful hurrying us up on the speaker and when we got to the window she was being very nasty and after she took our money she slams e window and and say that it will b a few minutes and didn't give us our drinks b4 she...
Read full review of Captain D'sCustomer service
When placing my order Valencia had no patience and was not nice at all. When we got to window she was not any better. I asked for sauce and was told there was none. She never acknowledge us a customers and was not happy to be there. I suggest Valencia receive training on how to service the customer with a smile or other wise she should get out of the front of the restaurant.
Read full review of Captain D'sLobster sandwich
I was at the Jasper Alabama location today for lunch and the picture of the lobster sandwich looked really good even though I wanted fish I decided to try it. I started eating it and about half way through one of them it hit me that it was missing the lettuce and it looked nothing like the picture. It was just plain and I was very disappointed. I asked the...
Read full review of Captain D'sGeneral manager
This is my child 12th grade year and she is already failing two classes due to being word from 10am until 11pm at night on the week ends. week days when she do work she is scheduled from 5 until close, which is 10:30 or 11 pm. She gets off the school but at 4pm. she have homework throughout the week and the weekend. she has never missed a day. I was told by...
Read full review of Captain D'sA worker
So I went through drive thru today at 1:02 and kenya's ha was in drive thru her attitude was so bad so when we went to get our food she was not polite at all our total was 32.25 and we didn't get what we ordered we didn't notice it until we got home and looked at it my mom ordered a 3 piece catfish and she got fries and slaw but instead she got the regular...
Service
Service: I ordered food on wednesday night sept 25 2020 when I got home the order wasn't right. I called back to restaurant and spoke with stephanie she asked me to come back so she could get my order right. I went back a second time got home and it still wasn't right. I called her back she said to come back. I let her know I wouldn't be driving back up...
Read full review of Captain D'sService / attitude
Two nights ago, I went through the drive-thru at above-referenced Captain Ds around 7:00pm. I ordered a healthy meal of white fish/rice/baked pot/broccoli/soft drink & asked for no butter/margarine but Lemons/Vinegar packets/sour cream. As I drove around to the window (long wait), I repeated to the attendant the extra items that I wanted/needed. I took the...
Read full review of Captain D'sFood
Captain D's at 1219 E Broad Ave, North Carolina Check Number 659 September 14, 2020, 01:02 PM Ordered and received a Two-Piece Fish Dinner, with Cole Slaw and Unsalted French Fries. Window Clerk asked if I wanted Cocktail or Tartar Sauce. I acknowledged "Yes" and received 2, small, half full containers of Tartar Sauce. After arriving home and opening one...
Proper hand washing
While waiting for my order to be prepped in the drive they. At store#3643 order #0136 by david guest #255. The young lady who seemed to be a trainee, called for assistance from another coworker. The coworker was engaged in conversation with bleached blonde slender girl and her manager who was in a royal blue polo shirt, standing in the threshold of the...
Read full review of Captain D'sFood
I ordered a 10pc. Meal for my family and a 4pc. Meal for an elderly neighbor. I have never seen fish with nasty black specs on it ever from a restaurant. Do they ever change the grease. I tried removing some of it but could not. For over $24 for family meal and over $9 for 4pc. This is ridiculous. I would like a refund or vouchers for free meals at another store.
Dining room closed
This restaurant has been open for pick up but now I have to sit in the drive thru to pick up my Uber eats order for my customer. It is taking a long time and I will start declining these like I do for Popeyes Why all of a sudden do they lock the front door with NO signage on the door at all to tell you that you cannot enter?? I'm at the Columbus MS Alabama Street location
Read full review of Captain D'sManager is racially harassing my daughter
My daughter is being racially harassed at this location by a Manager, Kimberly Raymer. Ms. Raymer created a fake text message stating that my daughter quit her job and now my daughter who just graduate, just turned 18 and trying to work is not working anymore. When I called Ms. Raymer to question the text message she hung up in my face, and this is a...
Read full review of Captain D'sBilling
I called in a order to pickup food in smyrna, tn but the order went to antioch, tn location I paid for the order and I used the number on the order to cancel and the lady said they don't cancel orders The date was 05-11-2020, order no was 37538 the number to cancel was [protected] the lady was rude btw. The adress was 2705 murfreesboro rd antioch, tn...
Read full review of Captain D'sCaptain D's Reviews 0
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About Captain D's
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Overview of Captain D's complaint handling
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Captain D's Contacts
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Captain D's phone numbers+1 (615) 391-5461+1 (615) 391-5461Click up if you have successfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have successfully reached Captain D's by calling +1 (615) 391-5461 phone number Click down if you have unsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number
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Captain D's emailshumanresources@captainds.com100%Confidence score: 100%Supporttracy_paul@captainds.com99%Confidence score: 99%communicationrebecca_day@captainds.com99%Confidence score: 99%realestatecalls@captainds.com96%Confidence score: 96%mediainquiries@captainds.com96%Confidence score: 96%communicationwebmaster@captainds.com96%Confidence score: 96%itfaq@captainds.com95%Confidence score: 95%
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Captain D's address624 Grassmere Park Drive, Suite 30, Nashville, Georgia, 37211, United States
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Captain D's social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024
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