Captain D's’s earns a 1.4-star rating from 611 reviews, showing that the majority of seafood diners are dissatisfied with their meals.
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Short product in to go order
On Saturday 02/11/2023 at approximately 6:30 pm I went into this establishment at 6722 Maynardville Hwy. Knoxville, Tn.37918 & placed a to go order. My total bill was $60.26. I ordered the Family Feast with with the fish & chicken & shrimp & 3 sides included. I also ordered 2 extra pint sides. I DID Not get the mac& cheese in which I paid extra for. Also...
Read full review of Captain D'sTemperature of food
Spent $31.40 on 2 Shrimp Skewer Dinners. The shrimp was only cooked on one side and was raw on the other side. The baked potato's were so cold they wouldn't melt butter. They have us hot potatoes but said the shrimp was cooked to order and there was nothing they could do. When l asked if they could cook other side she said no. Also said everytime were in there we complain, which is untrue. Very rude will NEVER go back!
Read full review of Captain D'sEmployee refused to give free add on shrimps.
I was a customer at Captain D's in Covington, GA (Hwy 278). I placed my order, and the employee gave me a total of $18 and some change. I then had to ask to add the five add on shrimps. My total was then $20 and some change. Once I got to the window I asked, Tamia, if my shrimp would be free since she did not ask me if I wanted to add them on. She replied...
Read full review of Captain D'sService and wait time
I visit Captain ds store number 3518 every Tuesday and Wednesday and on Tuesday I get my food in a very timely manner fresh and just perfect but on Wednesday I'm always waiting either 9 minutes or 14 minutes for food. I don't know if you have different people there but if you do whoever is there on Tuesday needs to be there every day. My macaroni and cheese be brown, and my rice be brown and hard. I spend too much money for my food to look old on wednesday.
Condition of building
We just visited the captain d's in Milton Florida... I have always enjoyed the food at other locations... The food was good... I'm telling you that you need to go to this store immediately for the condition of the ceiling tiles & black mold all over the exhaust ducts.
Once you have visited the restaurant you will automatically ask yourself why nothing has been done. Captain D's has always been a respectable family restaurant... you have MISSED THE MARK at this location... I'm sure for $1500.00 you can get this health issue fixed!
Desired outcome: Replace & clean the mold off
service
Every time I visit The Manchester captain ds. I'm always greeted with a smile I believe the manager's name is Joycia she is such a pleasant person. She always makes sure that my order is correct. And I overheard some of the employee's talking about that she may be leaving to move to another store. she is the reason I keep coming back her attitude is amazing. So please keep her at Manchester she would succeed.
Desired outcome: Is to let her stay and run Manchester Expressway please and thank you.
Incorrect order
Captain D'Souza store # 3775
After waiting in the drive thru for 15 minutes. I received my order, which was the Fish and shrimp meal. I should have checked the order before leaving. After I got to my destination to eat, there were no shrimp or utensils to eat with. So I paid $14.50 for two small pieces of fish, small portion of coleslaw and 12 fries with two hushpuppies.
Desired outcome: Refund. Employees need to pay attention to orders.
I want my refund
I placed an order online around 7:40am as I always do when I'm ordering for my lunchbreak at work (11am). They always get it right. I arrived there around 11:10. They said they didn't have an order. So I said I need a refund because I paid online. The manager would not help at All. She just rolled her eyes the entire time I was there. The other 2 worker...
Read full review of Captain D'sMissing part of my order
Ordered 3 senior dinners, 3 drinks and 2 slices of pie. Pie was missing when I got back to McCormick SC. Called 18 times and someone would answer phone and hang up. Unacceptable. Need to be reimbursed or need to get to 2 slices of pecan pie. My order came to $30.00 plus. We were there on Wednesday, January 18th around 2-215pm. Please resolve this before I seek help for social media. Thank you
Read full review of Captain D'sFood/rip off
01/17/2023 12:07pm afternoon Captain D's 3624 Reg#2 phone number [protected]) ticket#0028 carry out food tasted spoiled, Lemonade water down, Catfish three small pieces nothing like how it is advertised, false advertisement as well. I was charge for the corn on cob when that should have been the other side with meal. Everything was just horrible for...
Read full review of Captain D'sRude customer service
I went to a local restaurant. 3447 Main St, College Park, GA [protected] drive thru I tried to place my order the girl at the window never told they had nothing to drink when I asked for coke, she said don't have it. I ask for Pepsi, something don't have it. I asked ma'am what you have to drink. She snapped off & said I should have her that in the first...
Read full review of Captain D'sClosed early while cars incline at drive thru
On this date January 10,2023 my wife and I were sitting in the drive thru line at Captain D’s. They are open until 8pm. It was 7:26 when we got to the order box. We got a message that they were closed and come back another time. They served the car in front of us. They still had over 30 minutes to be open. No explanation, no apology, they simply switched to...
Read full review of Captain D'sFish tenders ordered, [protected]), were, extremely, greasy.
Ordered fish tenders (01/10/2023) that were very greasy. My visit was between 10:30 a.m. and 12:30 p.m. Took tenders back up to the counter and the lady said that they were suppose to look like that, (greasy), because they had just cooked them and taken them out of the grease. So, I told her that I would eat my fries and green beans and hush puppies and not...
Read full review of Captain D'sCleanliness not
Date:1-1-2023
Store # F-0006
Time: 11:42 a.m.
As my husband and I entered the parking lot we commented that we had never seen so much litter. At the entrance door there were food wrappers, multiple candy papers, cigarette butts, etc. Inside, we had to look for a table that had been cleaned, others had food crumbs, spilled drinks. The floor was dirty. The beverage dispensers have been out of service for at least 6 months to a year. Very inconvenient. The person who took our order was smiling and pleasant. However he was having to pull double duty as he had to deliver our meal to our table, very attentive. Kudos to him. BTY food is always delicious.
Desired outcome: #1 Get the beverage machine fixed#2 Clean up in a timely manner
worst experience ever
check #3168
511 s dixie blvd
radcliff,ky
i ordered $67 worth of food and it all was over cooked and i had to go back thru the drive thru to get things they missed. when they tried to say they were closed. one girl there need some new pants cuase the ones she had one showed more then needed. they were all cut up or torn . wont go back to that location again
Desired outcome: please refund
Service and treatment
Today i went to your location at 7331 Garners Ferry Rd, Columbia, Sc 29209. I used to visit this location at least twice a week because it was close to my job. I stop going in the early part of the summer due to poor customer service. I tried again today and got the same result. They were so busy trying to sell add on to point I didn't get my order correct that we went over twice. I order a three pics fish diner with 2 sides of chicken and large tea. I got a shrimp add on and three pics fish. I ask the girl at window about my chicken and she shrugg her shoulder. I went to go inside and the door was lock. I call the number four times and know one answer. I guess the only way i could get my chicken was to get back in line with the other 8 cars. But i just drove off and recall why I stop coming to this place.
Coupon
I want to talk to you about Coupons, I bring my Family of 4 to your establishment and we all want The Same Order, You will only honor one Discount, Let's Spin The Wheel and see who The Lucky One Is, Have It ever Occured to you that the only reason we are coming Is for The Coupons, With a Family of 4 you have to be mindful of your spending habits,It just seems so Dishonest when you lure a Person In That Way, knowing good and well, The Fine Print Is what it is.The next time I guess I will give each Family member their own Coupon and $10.00, or I will just not come at all.Because nobody wants to be treated like a Sucker. Fool me Once, Shame On You, Fool Me Twice Shame On Me, I pledge not to be fool by you again,Nobody even comes anywhere all by themselves anymore, and they have to come to a Resturant Glad you came and brought the coupon, but only one of you will get The Discount, The rest of you have to pay regular price, And this Is not false advertisement we ony schemed you in here, It Is not our fault If you are a Fool, Our Objective Is Only To get Your Money, You better learn how to
play The Game, Because you are only a Face, And your Face don't Resemble Dead Presidents. See That's What Matters Most. Here Endeth The Lesson.
Desired outcome: What Outcome? I've already got Played!!!
Food
Purchased a very large meal for my family of 6 as I often do with Captain D’s of Bluefield West Virginia. I ordered a family feast with additional items received the family feast meal however I didn’t receive the four addition pieces of the spicy fish I ordered. No slaw, no Mac cheese. Highly disappointed because I order from capt d’s often and things are usually correct. But not this time I almost had the correct food for everyone.
Desired outcome: I want either a refund or gift card from captan Ds for the missing items
Fried Whitefish
Regular customer for the best fried fish (fast food restaurant) , meaning your fried whitefish. Been buying this for years. Now, the fish had perfectly cooked crust, but the fish inside was very under-cooked, and slimy. Location 1665 Sycamore View, Memphis. Thought maybe just a bad day. Tried again one week later, exact same outcome. We went to a different location (7112 Stage Rd, Memphis) a week or two later. Same exact outcome. Weird that two locations had the same under-cooked fish. My thoughts are that the corp office made a decision to enable the stores to cook the fish faster , to get the order out quicker, by raising the temp. Problem is under-cooked fish. Have not been to Captain D's for a month, but went to store number one today. Same exact outcome. Today I requested the fish be cooked a little longer, but it was not !
From the best fast food fish to the worst ! Last visit.
Desired outcome: Let me know if this is corrected, and a free test meal would be helpful.[protected]@att.net
Service
For the second striaght times that I went to captain ds to order the the restaurant was already closing. they are suppose toclose a 10pm. It was 9pm and there was a car in the drive thru. So when I went around to the window the girl told me they were closed. All lights and Signs were still on. They had closed early so I could not feed my family what we wanted. It happend again today! Its was 845pm and I went to drive thru cause their was a car at the window once again. so I sat there wating to order for about 10 mins and no one came on so I drive up to window and ask the young lady if they are closed, and she said yes. Then I asked what time are they supposed to close and got no answer, then I told her about the other incident the other night, then she changed her story and said that the speaker dont wont at drive thru so I can just order at the window. That took forever because they had to pull stuff back out just to fufill my order. I Love the food but this is gonna run me elswhere for sure. I feel some kind compensation is in order.
Douglas Williams
145 Highpointe dr
[protected]
Restaurant Address:
Captain D's
102 Edgefield
North Augusta, SC 29841
Desired outcome: Free meals for me and My family for all the hassle and dishonesty from the employees
Captain D's Reviews 0
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Captain D's Contacts
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Captain D's phone numbers+1 (615) 391-5461+1 (615) 391-5461Click up if you have successfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have successfully reached Captain D's by calling +1 (615) 391-5461 phone number Click down if you have unsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number
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Captain D's emailshumanresources@captainds.com100%Confidence score: 100%Supporttracy_paul@captainds.com99%Confidence score: 99%communicationrebecca_day@captainds.com99%Confidence score: 99%realestatecalls@captainds.com96%Confidence score: 96%mediainquiries@captainds.com96%Confidence score: 96%communicationwebmaster@captainds.com96%Confidence score: 96%itfaq@captainds.com95%Confidence score: 95%
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Captain D's address624 Grassmere Park Drive, Suite 30, Nashville, Georgia, 37211, United States
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