Cash Crusaders
Reviews and Complaints

Going to take cash crusaders table bay to ombudsman due to apparently not needing to follow consumer act. Bought 2 phones and they are slow,low storage without many apps installed. We are unable to install a security app, poor quality phone, it does if support my needs of someone who just needs what's app and one security app and I should have know by the name doogee (dodgy) and I was told they don't follow the consumer act and not interested as phone was switched on. Wait for it I will do everything in my power to make sure the branch fails and people get to know the cheap [censored] products you sell.

Dobsonville cash crusaders is absolutely rubbish. They treat people like nonsense, and the owner is very rude! I mean I have been to many cash crusaders and never been told that I can't wear a cap or sunglasses in the store.

They have many cameras but yet they tell you the reason is "Security reasons". I mean what kind of security hazard is wearing a cap, binie or sunglasses? They don't even search for firearms or weapons when entering the store, but for safety they are worried about a cap?

And it's like they choose who they tell that nonsense to, as some customers will be wearing them and continuing whilst they demand you to remove yours!

NONSENSE and I want their head office number to take this further

I bought a fan that was coasting 550 rand at cash crusaders entrance 3 Boardwalk. It came in pieces and I had to assemble it. I used the manual to do so and I was successful. But over some time or a day the fan would start to bend and not stand straight. Tried fixing it before I could return it, but with time it would bend again. Now I went back for exchange and they refused. The fan was still as New. I decided that they can have the fan because I am not going to take problems to my place, then one of the guys suggested that I rather sell it. And they gave me 240 out of 550.

I visited Cash Crusaders at Northcliff Piaza on the 13-10-2024 where I wanted to purchase a Dixon Portable Bluetooth Speaker that was priced at R299. After product testing a cashier with the name of Thandiso assisted me with payment when it rang at R399 when I kindly approached her and trying to explain to her that consumer law states it been given to me at advertised price she had a very rude, unprofessional attitude with me and when I asked to see the manager to walked away. Another employee assited me in directing me to the manager who avoided me at all cost and kept me waiting outside the shop for approximately 45 min

Good day

I went to your branch yesterday in desperate need of cash.
I was disappointed when i was not assisted because you only take GHD brand and my brand was Tame c'est la vie.

If i compare prices for both it's the same.

I came back disappointed, please review this product because it's the latest brand used for weave installation.

Your positive response in this regard will be highly appreciated.

Kind regards
Hloni

I am struggling to get a clear information about my phone which I took to cash Crusaders buy back and was put on the floor while it was extended. I have emailed all the documents needed and SMSES but no one is telling me anything nor any acknowledgement of an email. I went to the shop since the 23/06/2024 until this date I even contacted Elijah who works with the buyback shops. Your intervention is needed. Thank you

I tooked out a loan with Cash Crushaders Fichardtpark Bloemfontein.

It was only with the branch for 10 days when I came home and opended my bag there was sand on my keyboard area and My laptop was locked in and an administrator was loaded on my laptop.

Cash Crusaders has invaded my privacy.

There need to be taken action here. This is unexpected

I bought a laptop at 1 of ir outlets at Sunnyside, it was tested it n it looked fine bt when I got home it was dark it was showing anything I returned it after a day they gave me anada 1 which is not charging. I haven't used any of de laptops n I'm scared of they give me another 1 it might also give me prblms so I nid a solution 2 de prblm that I have

I bought the projector, it has frozen after watching 1 movie, switched back on but had red lines across the screen. We returned it to the shop, where we were told that we had to have broken it because it worked at the shop. They never fully tested it, a built-in speaker doesn't work, screws are missing. This I went back for a refund, and they told us that we broke it and there will be no refund. The projector won't switch on after cash crusaders had a tech look at it.

What can be done?

I have pawned my laptop at Cash Crusaders Southdale branch, when I paid for collection on 2/03/2024, I was informed they can't get my laptop, the staff member (Thapelo) informed me to give him 5days to get a new one, he then got a different laptop that didn't work properly and wanted to give it to me, I informed him it's not the same laptop and the one he wants to give to me does not work...

I would like my original laptop back or to be compensated for a replacement of the exact same make/model and specs.

Today is the 17/03/2024, I was informed by the manger to log a complaint and email the store...

I need urgent feedback as this laptop is my primary source of studying and this issue is taking to long to resolve.

My laptop is a hp 13.3 Elitebook, X360 (256GB) 16GB ram G8 intel-core I5

I brought a speaker at Cash Crusaders Tokai Junction and I it had a year warranty it started giving me problems after 5 months I took it back to the store for repairs it's almost 2 months now and tthet didn't call I went to the store to find out when I'll get it back they just said they still waiting I'm really very disappointed because I always buy my items there and I would always recommend Cash Crusaders to people if I hear they wanna buy stuff but what I'm expiriencing now after spending R1000 on my speaker and not getting it back

The customer service at you buy shop in Mount Edgecombe is absolutely pathetic, you guys accept items and then when we want to pawn the same item again proof of purchase is asked for please direct me to your terms and conditions for pawning items and a picture displayed in the buy shop in Mount Edgecombe Durban that states proof of ownership is required! I went into the store to pawn my samsung A53 which was previously Pawned at your store last month and a couple of times prior to last month, the buyer was assisting me and then another buyer told the guy assisting me that they will not accept the phone without proof of purchase and treated me as if I was a criminal, I have other items currently Pawned at your store. On the system it shows that my samsung a53 was previously Pawned do why ask for proof of ownership now?

I went to Makhado branch, I received horrible customer service. The cashier was super slow when assisting i stood for more than 15 while she was assisting the person in front of me, due to work demand i was called back and i had to rush back to work, asked for the item to be set aside and i was assured of that but when i went back i was being told the opposite and the item was sold as they are sales driven, how i don’t understand as I didn’t take more than 35 minutes to go back to the branch

I have loaned from Cash Crusaders Brits in the North west, using my laptop..Today I went to pay for an extension of R150 (as stated in their message) , When I got there I was told to pay R385 as they have changed shops or else they are selling my laptop. I was told this with no communication or made aware of such. I am pleading with head office to contact me on [protected] before this matter escalates. How do they change shops without informing their customers and why should I be told to pay R385 without being told before hand.