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Cell C review: Cell c makes false advertising! 98

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12:00 am EDT
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Re: Cell C

I am very disappointed in Cell C as I have been a loyal customer for nearly 5 years with 2 contracts. One still active. Last year Aug 2006 I was contacted by one of your sales agents asking me to extend my contract that was expiring that year. I was not keen, until he offered me a Nokia N80 making it sound like the best, most advance phone in its range. I even took out insurance to protect this wonderful phone. Beginning Nov 2006- 3 months later the phone stops charging. I took it to a Cell C shop in the Sanlam Centre Ranburg where 2 shop assistants told me that I have to pay for the repair and it will take up to 6 weeks. I refused to believe them as I have a contract phone, and asked if I could phone head office from their phone which they also refused for me to do. Eventually I had to ask them if they scream and shout at all customers the same way. What an upsetting experience and appalling customer service. I then phone IXIA who fetched my phone from work and delivered it within a week stating that there is nothing wrong with the phone. After trying to charge the phone on 2 different charges without any luck, I sent it back on the 16 Nov 2006. It is now more than 2 months later, several phone calls with different answers every time, and no one phoning me for an update or follow up on the phone. The latest excuse is they are waiting for software as the phone needs an upgrade. Such an advance phone needs a software upgrade after 3 months of it being desperately forced unto me, making it sound like the phone of the century? I call this false advertising and theft...

Please attend to my matter urgently or else I will have to take it further.

Jul 10, 2019 7:10 am EDT
Cell C customer support contacts
Phone numbers
Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good afternoon Ntusenhle

Kindly send your ID/Cell C number in question, contact number and email address to sm@cellc.co.za so we can be able to assist.

^PN
Feb 17, 2023 3:25 am EST
Cell C customer support contacts
Phone numbers
Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good day Chantel

Please send a brief description of your query and the reference numbers to sm@cellc.co.za . Please also include the number in question and contact number.

Regards

NH
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

98 comments
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Hazel Bantom
US
Jan 05, 2019 7:14 pm EST

Please explain to me how my cellc number or 11years suddently become a contract number?
I have never signed a contract with the company called bleu label or what so ever?
Cellc you are to blame for this.I now lost connection on my beloved simcard and no one can assist me?

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Wilfred Ramafalo
US
Feb 11, 2019 7:55 am EST

My airtime has been disappearing without me even using it, I really don't understand why. Please fix this because haven't used this airtime at.

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Kineta Ramburuth
US
Jun 29, 2019 4:53 pm EDT

You can email me on Kine.tarmbrth@gmail.com . Please see photo below

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Ntusenhle
ZA
Jul 08, 2019 11:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had a contract with cell c which I settled in 2017 but did not recieved settlement letter and now im told that i owe cell c the exact amount that i paid.Ive tried to contact cell c several times but they does not pick up the phone

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Turnup Connections
US
Jul 10, 2019 6:03 am EDT

My mobile number is [protected] .sim card registration failed on every phone put in

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Shikara
ZA
Jul 15, 2019 6:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello there

I have been with Cell c for a number of years.

I've been on hold for hours waiting for the legal department all i want is a settlement letter - spent days trying to get this
and they are only open during office hours so I'm also wasting my working time trying to get help

I dont understand nobody even lets me know whats happening

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Johannes nel
ZA
Aug 07, 2019 11:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please check my debit order, its wrong.I upgrade 6 july 2019. Pay too much. What is wrong with jour system. When will i received my money back?
[protected]
[protected]
[protected]

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Sindisiwe1
ZA
Oct 07, 2019 11:06 am EDT

I called them three times last week but i haven't got help

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Maipato Skosana
US
Oct 07, 2019 12:55 pm EDT

I have been trying to get hold of your legal department for 8 days now but no one ever pick up the calls, I'm so frustrated as I urgently need paid up letter. One of the urgent gave me direct line and email address to supervisor but I can get hold her also.

please assist as I urgently need paid up letter

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Theobrand.01
US
Oct 07, 2019 7:08 pm EDT

LTE Data package [protected]

Notice of cancellation was given on 29 July 2019 already, ref no [protected].

On 30 September 2019 another payment was extracted from my account, so typical Cell C. Still reeling from the experience on the 29th, the incompetency was beyond believe.

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Trevor Human
ZA
Oct 07, 2019 11:05 pm EDT

Ek sien Cell C trek by my elke maand vanaf einde Oktober geld van my krediet kaart, ek dra nie kennis van enige transaksie wat ek met hulle het nie.Die vorige kontrak wat ek gehad het is tenvolle betaal.Ek sal waarder as dringend aandag skenk hieraan.

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Sebakeng
ZA
Oct 08, 2019 12:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

How do I pay Cell C to get adverse listing removed. My account with Cell C is 1748678.

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Thamsanqa khumalo
ZA
Oct 20, 2019 1:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My I'd is [protected] pls my contrct was finish pls help

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Ma mpho
ZA
Dec 04, 2019 12:48 am EST

I was at vaal mall today to do a swim swap.so was this lady Daisy Twala, that lady has attitude.she didn't want to help me.she was just chatting with her phone.after that, there was this guy came in, looks like they were friends, and then she started to talk with that guy, leaving me there with no help.please sort that lady.

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DeeW123
US
Feb 16, 2020 6:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

We can't escape load shedding. Fine. But when my area isn't load shedding, I should be able to use my router. It takes hours, sometimes days for my router to find a connection after load shedding. What is going on?

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Hamza ifi
US
Mar 11, 2020 11:55 pm EDT

Why I can't able to process my net package of 50Gb for 6 months

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BradyDev
ZA
Apr 18, 2020 8:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I called in to cancel my contract, now my bill has increased, when I haven't used it. I want a refund and want to cancel please

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Samantha Govender
Verulam, ZA
Jul 31, 2022 5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

A sales advisor sold me a Samsung Galaxy A22 dual Sim in the colour space Grey but when arrived it was actually a single Sim, called cs but no help so I kept the phone however I asked if the contract was capped and they said yes now my bill is over 1000 because they saying my line is an open .. promised call backs but no calls so far... APPALLING !

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Jaunh
Welkom, ZA
Aug 15, 2022 3:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I like to report this ridiculous cell c this place deactived my contract without any cancel from my side been 12 years with them now they have a problem to give me a contract and now i have a error on tge system i canot even get a phone at a cell c store

I want this clear my name clear i dont want empty promises again !

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Schoombee
Pretoria, ZA
Aug 30, 2022 5:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Complaint logged on 16/08/2022. Evidence of bank statements where the debit orders was collected from my account provided on 18/08/2022. Still no service from Cell C - on my own account I had to buy a Vodacom sim card, load data and airtime but I have a contract which is useless.

Cell C
Cell C
ZA
Aug 31, 2022 3:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Schoombee

Good day Schoombee

Thank you for contacting us.

We sincerely apologise for the unpleasant experience.

Kindly provide us with a reference number so that we can follow up on this matter. Alternatively, you may send us a brief description of your query to sm@cellc.co.za.

^NT

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Lee Cembi
US
Sep 10, 2022 4:33 pm EDT

LCD broken on a Psmart 2021, I have paid access fee already but the insurance has made pick up since 22/08/2022

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Zethu Ntumba
US
Sep 14, 2022 11:59 am EDT

Iam not satisfied about your service since March.i am begging for refund no one helped me.on 3march 2022 I ve paid 299 via capitec app because on February they didn't get the money on my account. So I have to pay cash.then the following month they double debit so I need a refund for that 299 I've paid using Nedbank account.

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Ntebomos
bloemfontein, ZA
Sep 21, 2022 7:21 am EDT

My contract ended 2017 with cellc ,they continued to debit my bank account..I have contacted cellc since then until 2019 on their different platforms.But it has not ended.My credit profile shows two active accounta with cell and one in default..Cellc may you please clarify and bring me to light..

my credit score is affected by this..

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Maria Kriel
ZA
Sep 27, 2022 12:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C refuses to do a upgrade even though I am due for an upgrade, they have [censored]ty excuses the entire time - WORST "SERVICE" EVER RECEIVED FROM ANY PLACE

DO NOT DO ANY BUSINESS WITH THEM!

I have been sent up and down since July 2022 just to find out the guy did not listen to me and also treated me like garbage.

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Mwezi Xabanisa
Whittlesea, ZA
Oct 10, 2022 7:06 am EDT

I settled my account on the 18th March 2022. The collecting attorneys, NormBisset sent me a paid up letter. But on credit beaurue it appears as if I'm still on arrears.

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yasmin kera
US
Oct 11, 2022 4:53 pm EDT

My debit order for cell c is supposed to go off on the 20th of every month. Cell c does not take the payment. I then get calls about my account being in arrears and get charged for late payments. Today I settled my account via EFT just for the same amount to be redebited again! It is extremely frustrating

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Nkululeko Rudolph
US
Oct 30, 2022 9:00 am EDT

I reported a fraud case and cellc stopped the debit order. And I received an email from sm@cellc.co.za mentioning that the contracts are canceled, But recently I still receive calls from your debt collectors saying I still owe and it keeps increasing and still appear on my credit record.

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Cell C
Cell C
ZA
Nov 01, 2022 8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Nkululeko Rudolph

Please respond to sm@cellc.co.za with the details of the collectors that contacted you, os that we can have the matter followed up.

^MP

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DUb Ok
US
Nov 01, 2022 6:11 pm EDT

Good morning.

I canceled my cell c contract two years ago, only to find out it's still reflectinh as open on my credit check. I need cell c to close my account and clear my name.

My email address dumongcampalala@gmail.com

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Gerrieb
Heidelberg Gauteng, ZA
Nov 05, 2022 10:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have logged a complaint twice I was phoned, and I explained that there is no reception here at Spaarwater Heidelberg Lesedi and both times I was told that it will be escalated to the technical department.

Once again CELL C network not available how am I supposed to work if Cell C network is never available?

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shaun steyn
pretoria, ZA
Dec 10, 2022 4:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

waiting for a upgrade ons ouer fiber line for 2 mothes now keep call whit no help at all we are in hermanstad 750 welthagen street we keep call for help but every time is the same old storie we must wait 24ours and it will be upgradet but never thit it be upgrade shaun richerd steyn [protected]

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Khensani Nedzi
Johannesburg, ZA
Dec 12, 2022 6:16 am EST

I canceled my contract with cell c but they still deducted my money from my account. I called them twice last month canceling the account

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Get more
Johannesburg, ZA
Jan 08, 2023 7:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to cancel get more for past four months, but still sitting with same ploblem, I don't need it, I didn't apply for it, I saw deduction in my cell c account, try to call get more but consultants are keeping me waiting, I'm really tired

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Kelebogile Vanwyk
US
Jan 10, 2023 10:21 pm EST

Hi I was told to submit a motivational letter which I did on Monday but today when call I am told stories I don't know if they want to authorise my claim or not because I was told to provide the Reference number but when I do I am told to provide some 5 number I don't even know what it is and I didn't receive that number.

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Chanelle Asoker
US
Jan 11, 2023 1:31 pm EST

I was contacted to process my upgrade only to find when I called to follow up the device is not in stock so the agent lied n misled me jus to get the sale or commission. I was lied 2 times since December if u view my profile. My number is [protected]

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Justin Bravery
US
Jan 24, 2023 2:02 am EST

i need my old phone number blocked as my phone was stolen [protected]

my name is justin bravery id [protected]

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Dhlaba
Brakpan, ZA
Feb 15, 2023 7:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My personal details were used to open a new contract at a Cell C shop. After I contacted Cell C and informed them about this fraud. They requested an affidavit, bank statements and so on. I provided the documents, got a response with reference: OL0470621 in 2021. Till this day this fraudulent account is appearing on my credit history and ITC.

Cell C
Cell C
ZA
Feb 17, 2023 3:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Dhlaba

Good day Dhlaba

Thank you for reaching out.

We're sorry to hear your issue hasn't been yet resolved .

Please send your query + ID number and contact number to sm@cellc.co.za .

Regards

NH

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Nozi77
Durban, ZA
Feb 15, 2023 9:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wrong order and i cancell the contract phone was collected from me before debt order take my money but they took my money but no contract with them im waiting for my money from September 2022 till today. I was told that i will get a refund but i don't know when

Cell C
Cell C
ZA
Feb 17, 2023 3:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Nozi77

Good day Nozi77

Thank you for reaching out.

Please send your query to sm@cellc.co.za .

Please include the reference number for the refund + the number in question/ID number and contact number .

Regards

NH

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Chantel Hebler
kempton park, ZA
Feb 15, 2023 10:24 pm EST

Been almost two months and have about 7 ref numbers to date nothing have been resolved also still awaiting a manager to phone me back due to a rude cell c consultant. Again this month got an account that i did not upgrade to . Pathetic to say the least

Cell C
Cell C
ZA
Feb 17, 2023 3:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Good day Chantel

Thank you for reaching out.

We're sorry to hear of the service received.

Please send a brief description of your query, the reference number/s we ca follow up on + the number in question + contact number and the number we can reach you on to sm@cellc.co.za .

Regards

NH

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Wnmk
kriel, ZA
Feb 20, 2023 5:09 am EST

i started call cell c on the 7th february 2023 requested ITC number but they fail to do so they even send me to shop wher i buy the phone but still there is no good outcom Keep on telling the IMEI NUMBER is wrong

NOVA 9 HUAWEI

IMEI NO [protected]

Cell C
Cell C
ZA
Feb 24, 2023 1:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Wnmk

Good day Wnmk

Thank you for contacting Cell C.

Kindly send us a brief description of your query to sm@cellc.co.za so that we can further assist.

Regards,

^TM

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Agreement Moriri
US
Mar 18, 2023 3:33 pm EDT

I literally just had enough with cell c now may you close the account I had with you the problem seems to be that you guys do not want to refund me my money then just close the account and keep my cash then I have things to do and your account keeps hanging on my name.

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Cell C
Cell C
ZA
Mar 20, 2023 6:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Agreement Moriri

Thank you for contacting Cell C.

Kindly send us a brief description of your query to sm@cellc.co.za so that we can further assist. Please include your ID number and contact number where we can reach you on.

Regards,

^TM

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  1. Cell C Contacts

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    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
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