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Re: Cell C
I am very disappointed in Cell C as I have been a loyal customer for nearly 5 years with 2 contracts. One still active. Last year Aug 2006 I was contacted by one of your sales agents asking me to extend my contract that was expiring that year. I was not keen, until he offered me a Nokia N80 making it sound like the best, most advance phone in its range. I even took out insurance to protect this wonderful phone. Beginning Nov 2006- 3 months later the phone stops charging. I took it to a Cell C shop in the Sanlam Centre Ranburg where 2 shop assistants told me that I have to pay for the repair and it will take up to 6 weeks. I refused to believe them as I have a contract phone, and asked if I could phone head office from their phone which they also refused for me to do. Eventually I had to ask them if they scream and shout at all customers the same way. What an upsetting experience and appalling customer service. I then phone IXIA who fetched my phone from work and delivered it within a week stating that there is nothing wrong with the phone. After trying to charge the phone on 2 different charges without any luck, I sent it back on the 16 Nov 2006. It is now more than 2 months later, several phone calls with different answers every time, and no one phoning me for an update or follow up on the phone. The latest excuse is they are waiting for software as the phone needs an upgrade. Such an advance phone needs a software upgrade after 3 months of it being desperately forced unto me, making it sound like the phone of the century? I call this false advertising and theft...
Please attend to my matter urgently or else I will have to take it further.
The complaint has been investigated and resolved to the customer's satisfaction.
I have been listed on the credit bureau by cellc incorrectly, my accounts were paid up long before the contract end and proof of payment were sent however recently I realized that I have been listed and blocked for credit, please fix this urgently,
Thanks
Tsholofelo
[protected]
Receiving sms'es from CellC stating my account is outstanding/overdue - I have a debit order setup BUT no attempt was made from CellC to process the debit order at the end of May ( THIS WAS INDICATED BY THE CELLC BRANCH THAT I WENT TO)
Please advise
I contacted Cell C on the 23rd May to cancel my contract but they tell you it is cancelled but they still deducting my account. Why! [protected]. Then they say it will be cancelled after 30 days but they will still deduct in June
Good day
i keep on getting sms that i subscribe to trending and stahub for R5 a day.
I get phone calls every day from CELLC either they drop the call or no one talking.
I never subscribe to anything. I'm leave cell C today. im so done with you.
It is the 24th of June and my sim card is still not sorted out or resolved not even reconnected.
I was promised feedback and someone from collections department will contact me on the 14th and I am still waiting.
I complaining about the service you gave me on my contract. How can you block my contract number after I have failed to answer the questions about the swim swap and expect me to continue to pay the contract? I don't have a problem paying the contract but firstly bringing back my contract number so that I can continue to pay.
hello
may I ask you to please stop these rude desperate sounding agents to stop call in me,I dont want your so called benefits they fit nowhere in my life
if you have questions regarding this complaint call me [protected]
Dear Matthew
Thank you for contacting Cell C.
Please advise which number you are getting the calls from.
Regards
^MP
Most useless cellphone company in South Africa. They don't answer their numbers provided on their web site. You hold on for hours and hours without been assisted. The public should stay away from this cell phone provider.
Dear Sir/Madam
Thank you for contacting Cell C.
We're sorry to hear the opinion you have of us.
Please forward the details of your query to sm@cellc.co.za so that we can assist accordingly.
Regards
^MP
My phone was lost with my Sim card a year ago. Cellc deactivate my Sim because cellc refuse to sim swap
Dear Nafty Cole
Thank you for contacting Cell C.
We have received your query regarding the Sim swap.
Please forward the details of your query to sm@cellc.co.za so that we can assist with a follow-up on the matter.
Regards
^MP
I took airtime advance of R20 and I had repayed it with amount of R25 now my balance is 10c so please explain where my R2,70c when every day I have the same problem,if you don't fix this problem I am going to port
Dear Peter Adams,
Thank you for reaching out to us.
Please forward your complaint, number in question and an alternative contact number to reach you on to sm@cellc.co.za. Our support team will assist.
Cell C | PN
I made a payment,but it was not received I made it at Nedbank on the 6 of October
Hi Precious
Thank you for contacting Cell C.
Kindly forward your proof of payment, ID number, query and contact number to sm@cellc.co.za we will look into this.
Cell C | PN
I'm a victim of a fraud case. Someone tried taking an upgrade on my behalf. But was unsuccessful. I notified Cell C and sent in the relevant documents. Years later, I tried taking a credit with a different company my application is flagged. No communication or a clearance letter from Cell C to clear my name.
Dear Ayanda T,
We acknowledge receipt of your complaint and apologize for the manner in which this matter was handled.
Please forward your query, fraud case reference number, ID number and contact number to sm@cellc.co.za we'll have this matter sorted.
Cell C | PN
I missed payment and my account and my account was suspended.Now my account is in arrears with and amount of R3480 even though it was suspended.my monthly payment is R1135 and I only missed 2 payments.
Good day
Thank you for reaching out to us.
Kindly forward your query, ID number and contact number to sm@cellc.co.za we'll look into this matter.
Cell C | PN
I have paid my account in full; you guys listed me for the account. I have sent numerous emails to Cell c, with the proof of payment and still you messed up my credit score.
This is totally unfair and you guys just don't rectify any of it
Good day
Thank you for reaching out to us.
Kindly forward your query, proof of payments, ID number plus contact number to sm@cellc.co.za our support team will assist and have this matter sorted.
Cell C | PN
I would like to know how to contact cell collection department. I had a cellphone contract with cell. It get lost but I am still paying. What matters is that I can't get help bcz I forgotten that cellphone number. I don't even know the balance. Kindly get back to me. My contact number is [protected]
Dear Thandekile Mpumelelo
Thank you for getting in touch.
Kindly provide us with your ID number so that we can access your account. Please email us on sm@cellc.co.za and quote in the subject line:
CB: Thandekile Mpumelelo
Regards
Cell C | TG
I bought airtime for 150 rands and I only used R40 from that 150 but today my balance is R30. How are you guys using out of data what what but I had 2 mbs before I called the call centre
? your service is so bad
bunch of scammers!
Dear Lelethu Mlungu
Thank you for contacting Cell C.
You could have subscriptions on your account that are depleting your airtime. Dial *133*1# to deactivate and block subscriptions from depleting your airtime.
Regards,
Cell C | TM
Service is pathetic.. Paid my acc on 20 Dec 2023, but they have just suspended my acc due to non-payment.. I have been sending my proof to Cell C on a daily basis since Dec 2023.. The do not assist you... Not even 1 department... That includes the legal team...
Good day Prinsloo,
Thank you for reaching out to us.
We apologize for the unpleasant experience. Kindly send us the proof of payment to sm@cellc.co.za, please include your contact details and use the below subject line when sending an email:
CB: bibiprinsloo | Resume line | Cell C number
Regards,
Cell C | SR
I have trying to cancel my router contract that has been paid up and cell c agents keeps on giving me the run around and what is worse is that i am now being charge a lot of money. When i try to contact them they are always busy and they just cut my calls. Pls can you intervene.my contact is [protected]