Chevrolet
Reviews and Complaints

I am looking for 2023 Surburban LT. I just want the base LT model in the sage color. I am in no hurry to purchase and would like to order one if no one has exactly what I want. I look online and I see the LT list price starts at 62,700.

I request quotes and all they want to do is quote me on vehicles they have on their lot. I finally got one to quote me at it was the base Lt for 69,000. I am retired and on fixed income. I am looking to purchase a Suburban to travel. I have the cash to write a check, or I can finance if that would get me a better price. I want to purchase just like i used to when i had company cars. I selected what I wanted and when it came in all I had to do is write a check and sign for it. It's almost like they want to hold on vehicles and sell to the highest bidder and If I do not purchase it someone else will. No incentive to buy from any particular dealer. Salespeople tell me it is a matter of supply and demand. I tell them it is taking advantage of the supply chain problems and I call price gauging. I know people that purchased cars a while back and they owe more than what their car is now worth.

I know the economy will change soon and prices will get more reasonable. Because of the way the deals now do business will cause them to go out of business. Any way is there someone or place I can order a vehicle and get it for close to the 62,700 dollars. Please let me know Thanks for your help in advance

Dear Chevrolet,

I hope this message finds you well. My name is Erick Cook, and I have been a loyal customer of your brand for many years. I take pride in owning one of your vehicles - a Tahoe which I purchased on May 2022. Your brand has always stood for quality and excellent customer service, and it is these values that have kept me loyal.

However, regretfully, I write to you today to express my deep dissatisfaction with my recent experience at your local dealership and a missing chip. Over a year ago, I was informed that my vehicle was missing a chip that was vital for its performance. Despite the long wait, I remained patient, trusting in your commitment to customer satisfaction.

Finally, the chip arrived, and I scheduled an appointment to have it installed at the local dealership. However, upon arrival, I was met with disorganization and a lack of professionalism. The process, which I was initially told would take an hour, turned into four, then hours, and dragged out into the day. We had to pick up the car without the service being completed. The staff seemed indifferent to my predicament, and there was a notable lack of communication about the progress of the installation. I tried calling half a dozen times to get a status update on my Tahoe and was continually rerouted, never reaching a human.

What's more, the behavior of the staff was far from what I expected from your brand. They were dismissive of my concerns, and their rudeness only added to the inconvenience I was already experiencing.

This entire ordeal has not only cost me valuable time but has also caused significant stress and inconvenience. I am disappointed as this does not align with the standards I have come to expect from your esteemed brand.

As a loyal customer who has advocated for your brand in the past, I deserve better treatment. I kindly request compensation for the inconvenience caused by the missing product for more than 14 months and the poor service I received. I am hopeful that you will address this matter promptly and restore my faith in your brand.

Thank you for your prompt attention to this matter. I look forward to hearing from you soon.

Best regards,

Erick Cook

My husband has a 2018 Malibu Hybrid that I was driving to an appointment today (he had my vehicle). I was on the interstate and my front drivers side tire shredded. This sort of thing happens, I get that. However when we looked for the spare there was none to be found! there was a tire patch kit, but as the tire was shredded that did me no good.

As a result of the lack of spare tire I missed my medical appointment. To say I'm frustrated is an understatement. I like to be independent and I definitely could have changed my own tire had there been a spare. What could have been a 15 minute swap out has now turned into a 3 hour ordeal trying to get the car to a place that can replace the tire.

Im not into asking for charity or anything free... but everywhere i look i see that gm stands behind their vehicles and will repair or fix their products... well 4 times now i have come to gm and spoken with someone in customer service and begged for help ... begged for help because i have a vehicle that is not safe, and has caused my husband to never want another gm truck again despite the fact that chevy is all he has ever owned... we just keep getting told that because we didnt have it worked on by a certified chevy dealer that they cant help... well we cant afford to get a certified mechanic or dealer to fix our truck because of ALL THE ISSUES we are having and have had since day 1. its a death trap. i just pray that this truck isnt going to end up being the reason someone dies... we have had several close calls... but we cant afford another truck... our vehicle is our livlihood and without it we cant work. we are a lower class hard working family on fixed income that cant affford a newer safer vehicle because we are constantly having to fix the one we have... and make the payments on top of that... we cant save up for another one! we are about to loose everything we have and just keeps going deeper into a hole because of this truck. the frame is cracked in a few places, electrical issues like i have never seen before, the roof is leaking badly. the frame is severely rusted... all of the major issues were hidden from us last year when we bought the ttruck. a year later, we are about to lose a roof over our heads because we cant keep this truck going to make money we need to survive. cant even take our mother to the dr. we are her caregivers and are afraid to even let her ride in it... and i have several pictures and receipts to back up my complaint as well

I currently own a 2018 Chevy Equinox and have family members who have Chevy Trucks and Traverse's. I have been shopping around for a new vehicle and was going to get the Traverse, but then I see this article:

https://www.msn.com/en-us/movies/news/lgbt-film-festival-loses-corporate-sponsor-s-public-support-ahead-of-2023-pride-programming-parts-of-our-country-don-t-want-us-raising-our-voices/ar-AA1c58tM?ocid=msedgntp&pc=U531&cvid=cf396ed333144224953dbae351cd45be&ei=14

Even though you didn't want to be mentioned as a sponsor, you still gave your money, so you were still a sponsor. What has happened to our history of American products who stood for family values. You have caved to the left who are sadly suffering from mental health issues.

No more Chevy's for me and my family even though we have had a long history of owning them.

I have a 2015 equinox at the time i bought it i was given one key which i cant find i contacted a dealership little did i know it was going to take an act of congress to get a replacemnet i understand making it hard for person to get a replacement if they dont own the car but i do i am 79 if i had known i was going to encounter this trouble i wouldnt have bought the car i am on a fixed income there is no way i can afford the cost i am looking at seems to me there has to be an easier way

peggy burke

[protected]

175 avon road apt 4

sparta, wi

I have a 2017 Chevy Tahoe that a bought brand new for 66,000 and some change. I have to replace the transmission after only 80,000 miles. I have always purchased Chevy vehicles and this one has been a nightmare. I few months back I had to replace the radiator and condenser...1300.00. I would not have purchased a 66,000-dollar vehicle if I had known this. Please give me some guidance.

Good Morning,

We have a Chev Captiva 2.2LT 2015 Model, we have ordered parts in January 2023 and paid in Full with CMH East Rand, accordingly to CMH east Rand Boksburg South Africa, the parts come form Stellantis South Africa, i have be back and forth with this company and up to date no joy. E-mail upon e-mail calls and more calls, till now no communication as to when this part will be expected. .

We are now currently 7 months without a vehicle that can't drive. I need some assistance regarding this problem.

Please can someone give me the details of the person or persons that i can speak to, in order to get this problem resolved.

I however can forward all communication and Pictures to ensure that this matter can be resolved ASAP.

Regards

Wendy Paddock

I bought a used 2019 Chevrolet Traverse in November 29,2022 from Hendrick Chevrolet Monroe, paid cash. They said they needed time to check out the car and make sure all is okay. The car was finally ready on December 7, 2022. Our cars battery went dead on Monday, April 10, 2023. My husband went to the dealership to see if they would prorate a battery since we only had the car for four months. Their comment was battery was good when they checked it and that's what you get buying a used car. We go somewhere else and buy a new battery. When the new battery is placed in the car it then begins to automatically cut off at red lights and extended stops. The car NEVER did this prior to the new battery being installed. We didn't even know the car was equipped with the auto off. I looked on the website and it states the car will not use the auto off when the battery is getting weak. SInce, it was not doing this when we bought it clearly the battery was weak according to your own website. I again ask for the manager to contact me but he had the sales person contact me. I currently own 3 Chevrolets but will be trading all three as soon as possible. Poor customer service. I knew I should have gone with Toyota. Lesson learned.

I took my Tahoe for 60,000 km service. The service advisor called me that the car is ready. I waited for almost 2 hours as the car was not ready.

Due to this delay a financial consequence got impacted at my work. I filed a complain but they said we treated that internally.

I need my right and fair compensation due to this delay which caused financial implication at my work.

I have a question related to break fluid life vs color vs viscosity. My local dealers service tech “recommends the break fluid is becoming dark and discolored recommend preforming break fluid flush soon! $201.69 non warranty cost. First of all the vehicle is a 2019 Silverado that was purchased 4/29/2022 with with 20542 miles. The recommendation came from a recent service done at 24806 miles on March 10th 2023. This is a certified vehicle with a 12K 12 month bumper to bumper warranty limited warranty! My paperwork says items not limited to batteries, break pads, linings, shoes, rotors, tires, or any service or normally considered “maintenance and ware are excluded from warranty coverage or required to be preformed or replaced as recommended by GM Maintence Schedule. Since GM recommends that break fluid flush is not suggested / required till 45k, I have an issue “why this is my problem”! To support this it’s only come up on this last service, the service prior on on October 17. 2022 with 23083 miles it wasn’t an issue (not stated on that report). So this suggests to me that the break fluid went bad in 6 months or more importantly 1700 miles! So the truck now needs a flush, tires and break pads on a certified vehicle. I guess I can’t complain about the pads or tires and a battery that’s been recommended to be replaced, it clearly says they aren’t covered but the fluid flush put me over the edge! VIN # 2GCVKPEC 6K1167594 purchased from Chevrolet of Milford CT. Respectfully, Paul J. Estok 3RD. Cell # [protected].

i have owned nothing but Chevy's and all have been the best. up until now by the farthest the most expensive chevy i have ever bought to be now the worst chevy i have bought! 43,000.00 and nothing but electrical problems. if it rains to much, it shorts out the electrical and the doors won't unlock ! now the touch screen on the stereo won't work and the stereo changes channels on its own ! you need to fix these issues apparently it is wide known on the web that most are having these issues! not only is it annoying to try and drive while your stereo decides to start randomly changing channels or changing from AM to FM to XM to USB and all over the place! and you can't stop it unless you shut it off, but the total inconvenience of taking time off work and taking it in constantly to a dealership and having to deal with a rental car!

Hello.. my name is David Rodriguez [protected].. I just emailed Mary Barra the ceo and now im here to do the same.. I bought a 2014 Chevrolet truck 8yrs ago and now, next month, I'm about to pay it off here at the location in midland tx.. and what's strange to me is, I went in to get my filters change and suddenly my AC doesn't work anymore.. I have been having problems since I bought this truck from 5 recalls, a keyed up side of truck when I first got it.. radio and AC goes off and on when it wants to.. went to get a oil change, and they left my dipstick out and got oil all over my engine, and left also with a very low tire near the rim, it was why they wanted to get me free filters for the inconvenience and after that, my AC doesn't want to work and I feel it was some plot, scheme, scam or sham to literally have me dish out more money before I pay off my truck OR they want me to buy a new one.. the cost to fix my vaporator they say would be $2700, what the heck is this location running.. unprofessional and totally taken advantage of the customer who is finally paying off a Chevrolet AND WAS considering to make a new purchase but after this, I don't know if I can ever buy another Chevrolet after my first experience has been disappointed and frustrated,8yrs, I struggled and went to refinance the truck because of hardship, and now I have $600 left to make my final payment only for this midland Chevrolet in texas ruining my moment with a COINCIDENTAL issue all of a sudden, to my AC.. this is unacceptable and a possible BBB investigation report may be submitted if no resolve comes out from this serious matter... this is texas and it gets very hot, and to have a paid customer endure this heat only to deceive and swindle them into a new truck or break his financial livelihood, is reckless, heartless, and truly inconsiderate to the client.. I shared my experience with manager Brandon at chevrolet of midland tx, and he showed no concern or come to a resolve.. I am not going lay it down on this matter.. and if the E.E. O.C. must get involve, it shall too understand the severity of this situation.. I don't want to wnvolve any other entity to make people look down on chevrolet, I loved chevrolet, my first truck, lifetime oil changes, and over $40,000 on a $20,000 truck.. and now, im being asked to pay more for something that was running fine, before they touched it again.. this has been pain and anguish on my behalf.. how can I ever recover..? and going to FORD wasn't on my agenda.. thank you for taking my complaint, and I hope to hear from someone soon..

Sincerely David Rodriguez (wife) Tanya Rodriguez..[protected] or [protected]

4702 west county rd 116, midland tx 79706

My family purchased our brand new 2023 chevrolet suburban in october of 2022. We had to get our truck towed about a month ago, which was very dissappointing as our car only has about 3500 miles on it. My family was left stranded at a gas station until our ride got there. It was determined it was a faulty fuel pump which is still on order our car is not fixed yet. It has been at the chevy dealership in avenel, NJ for about a month. We were given a chevy traverse as a loner, but im paying over a $1,000.00 a month for a suburban im not driving. My wife and four kids really depend on this car, we are driving to florida March 31 and really need our car fixed ASAP. Please can you get this issue resolved for us. I want some type of credit for this monthly payment, and my truck fixed. Thank you.

I am a loyal Chevy customer, owner of a Colorado, Equinox, & Cobalt.

In Feb 2023 My 2108 Colorado with just over 21,000 miles joined the apparent hundreds of thousands (millions?) of Silverado & Colorado owners dealing with the "Chevy shake" issue. The issue has been around for years and is acknowledged by the dealer service reps. It is clear that Chevy is aware of manufacturing defect(s) causing this issue. It's disappointing that Chevy chooses to ignore the issue and place the financial burden solely on their customers.

It appears that the solution to the problem is for the customer to pay to diagnose and fix a number of possible causes elevating in severity & cost. I'm at the 1st step - flush/replace the defective transmission fluid with a newer correct version at about $500 dealer charge. This is a bandaid fix with no guarantee that it will be the eventual solution. Time will tell.

Next up would be replacing the torque converter or possibly the aluminum drive shaft etc... more potential $$.

Hi I am asking for your help in getting some work done on my 2017 impela. I took it to mcgrath chevrolet in dubuque iowa. They said I need a new reciever for my xm radio. I am getting the runaround. I have an extended service plan for this car. It ahs been 2 weeks and they keep telling me there looking for the part. I even called out to delership and thay act like they did not know what I was talking about. Can you please help me. If you need further assistence my phone number is [protected] my name is richard hesseling. Please help me

Purchased a 2023 Chev Suburaban Premier on 1/21/2023 from Ted Britt Chevrolet. It was a certified preowned vehilce with 2200 miles. On 1/24/2023 the check engine light, traction control and ESC lights came on. I was told by the manager at Tedd Britt Chevrolet named Angel to take the vehilce to the nearest Chevy dealership instead of driving it back to them because they are 60 miles away. I took the vehilce to Bayside Chevy in Prince Frederick MD. Bayside had just worked on my 2022 Z71 Suburban the week prior because the heat and defrosters had stopped working. Bayside kept my 2022 Z71 a week trying to diagnose the issue and took the entire dashboaord off only to tell me that it was just a blown fuse. That is why I went to Ted Britt the trade it in for the 2023 Premier. Now that the 2023 Premier vehicle is at Bayside they are saying that it is a fuel injector issue and they dont know when the parts are coming in. So I am without an SUV for who knows how long. I only had it for less than a week. My husband and I have purchases 2 Camaros, 2Corvettes and 5 Suburbans in 20 years for business and personnel use. We are being told by Bayside that our only option for a loaner car is to take a 10+ year old Chevy Malibu. I have kids to take on college visits and I own a business as well. I have always owned Suburbans and are in desperate need for on now. The dealerships that we are dealing with are not handling our issues. Ted Britt Chevy is passing things off on Bayside Chevy and Bayside Chevy and vice versa. We need this issue resolved ASAP.

My car was taken into Edwards Chevy Cadillac in Council Bluffs, IA for an oil change and tire rotation. The service was completed in less than 20 minutes, and I've waited much longer for just an oil change. It made me feel uneasy and unsure that the multi-point inspection was even completed, let alone the tire rotation. The paperwork took longer to complete than the service did. I made a complaint with the dealership, but they will not respond. I checked with two other Chevy dealerships regarding the service time for this, and they both stated that it should take at least 40-45 minutes, if done properly. Due to the fact that I spent over $100 for this service, and they will not respond to my complaint, something isn't right.

My 90 year old mother’s car has been at reliable Chevrolet in Springfield, Missouri since the early October. First they told us it was a thermostat problem. Then the next day they said we needed a new camshaft. Here we are end of January and they said we could pick up the car today with a new camshaft. As it turns out, there is no new camshaft and they tried to put two used ones in there that didn’t work, this is unacceptable. My name is Timothy Penn. My ninety year olds’ Mothers name is Noreen Penn.

Timothy Penn

823 East Seminoler

Springfield Mo.

65807

[protected]

From: [protected]@biffduncan.com

Sent: Wednesday, January 4th, 2023 2:52:55 pm

To: "[protected]@Chevrolet.com"

CC:

Subject: [EXTERNAL] Re: Fw: [SR:9-[protected]], Chevrolet Request for your Contact

ATTENTION: This email originated from outside of GM.

They gave me your number. If not you or them then who would know

From: [protected]@Chevrolet.com

Sent: Wednesday, January 4, 2023 8:03:43 AM

To: Patrick Glynn

Subject: RE: [EXTERNAL] Fw: [SR:9-[protected]], Chevrolet Request for your Contact

Good morning,

I do not have access to that information, you would have to reach out to the dealership to obtain the brand.

Thank you,

Chevrolet Customer Assistance

Trisha

From: Patrick Glynn

Sent: Thursday, October 27, 2022 3:52:13 PM

To: [protected]@Chevrolet.com

Subject: Re: [SR:9-[protected]], Chevrolet Request for your Contact

am still not satisfied. My Chevy 2017 Chevy Impala LT Vin#2G1105S30H9150273 Has only 37484 miles and has the exact same problem as that detailed in Service Bulletin #n182186881-01 EVAPORATOR CORE LEAKING but according to my Chevy Dealer my Vin# does not qualify for extended warranty shown in the Technical service Bulletin. I don't know why since it is exactly problem detailed in the bulletin. Please call me at [protected] to discuss and explain why my vehicle isn't covered. Also PIT5099P Dated 6/13/2022