Chevrolet
Reviews and Complaints

My complaint is in regards to vehicle quality.
I have a 2011 Silverado 3500 HD Dualy, LTZ (approximately $65K new). Over the last 7+ years, I have had several complaints with repairs being done by Coughlin Chevrolet of Newark, OH all under one warranty or another (I purchased a 7 year, 100, 000 mile extended warranty). Most notable of these has been replacement of glow plugs, twice. Seems you could just replace the whole set rather than one at a time.
My extended warranty expired in November of 2018. On April 3, 2019, I put the truck into the shop to have the rear brakes replaced, less than 58, 000 miles on the truck. Initial estimate was $500.00. When the first hub was taken apart, the repair technician found the emergency brake had fallen apart, new estimate for repair - $1300.00. When the second hub was taken apart, the technician noted metal shavings on the axle end. Investigation revealed a spun bearing and destroyed seal. Since that allowed FOD into the rear end, the axle was now in need of replacement. No new axles were available, so a third party rebuilt one had to be procured and installed. Bottom line, my $500.00 brake job was now $6, 205.67 including taxes. All on a truck with 57, 980 miles on it.
If that isn't enough, two weeks later, I got an operator message stating the DEF had 767 miles remaining. I promptly put 5 gallons into the DEF tank. Next day, I got a message stating the DEF system required service see manual. Back to the dealer. The technician investigated and determined the DEF tank heater was bad. The tank had to be replaced. Bottom line is another $856.17. Truck still only had 58, 383 miles on it. Seems strange that with only approximately 58, 000 miles on it, this truck has cost me over $7, 000 in the last 6 weeks (6 weeks as I was waiting to see if something else failed). None of the last repairs was under any warranty due to the age of the vehicle (89 months). But with only 58, 000 miles, I am having issues trusting the truck to do any real work. It has never been misused and has only towed a 6, 000 pound trailer twice, both times for short (10 to 20 mile) trips.
I am attaching scans of the repair tickets for the last two repairs.
I do not think that Chevrolet has built an axle that is equipped to handle the dually wheel base. There should be some type of recall or reimbursement for the amount of money I have had no choice but to invest in when the purpose of a dually is to perform better than any other truck on the market.
Please respond to my inquiry to inform me if there is any type of help you can provide or an explanation for the defects in my vehicle.

I recently purchased a preowned 2018 Chevy Equinox, which I really like. My complaint is that I really like OnStar, which I have had in my previous Chevys. I also have it in our Traverse. The problem is that the Equinox doesn't have the capability of storing numbers in OnStar. I talked with OnStar company and My Chevrolet and was told by both that this model isn't equipped to store numbers. I can make calls on OnStar, but have to say the number I'm calling. How in the world is a person supposed to remember all the cell phone and landline numbers to make calls?! The convenience of making calls on OnStar in this model is gone. Why would General Motors support OnStar and not include this function? Very, very disappointing. I am not a fan of Bluetooth and find it isn't nearly as easy to use as OnStar. If I could, I would take this Equinox back.

We wish to congratulate you once again on this note, for being one of the lucky winner selected on this year chevrolet company micro-soft award 2019,
We facilitate with you and your family and especially for being a citizen of india, this award was set-up in united kingdom by chevrolet company.
Your cash prize of five hundred thousand pound sterling (£500, 000) will be deliver safely to you through our accredited delivery officer.
Let it be known to you that all taxes has been paid by chevrolet company, therefore you will only be required to pay for local custom duty notarization clearance fee of £205 equivalent to india currency (rs.18, 500 inr) to india custom in clearing and registration of your consignment from the custom department in your country as a citizen of india.

Our delivery officer mr. Eric johnson will arrive india on tuesday morning and you are to provide him a copy of your id card (any valid government id card) to enable him identify you before he will handover your parcel to you.

Reveived this mail, want to know if its true

Hon'ble
Neither company nor any authority since January 2017, after getting claimed with id documents get delivered my winning at my address as stipulated. As attached with full address complaint was done on other complaint board India, but done nothing yet. Fraudsters for their selfish reasons blocking, altering, delaying to-and-fro data and issuing even fake cheques. Dozen and dozen times complaint is being done to:--------

-UK her Majesty the Queen,
-World Lottery association,
-UK high commissions,
-UK PM website 10,
-UK Action Fraud,
-UK Home Ministry,
-UK Bank of England,
-So forth.

Kindly my this winning on UK action part and officials is to be delivered at my address with all documents and with 18% interest for delay and harrassment.
I'll be so thankful to you.
One Indian complaint-board is investigated my all winnings are true.
FBI with others investigated my winning are true.
Beneficiary,
Govt. Adhaar # [protected]
INDIA

-

Hi,
I'm Fabeha Perwez
I got a same mail as the other people get and the courier man name is paul Bankz so i just want to confirm that this mail is true or not because the demand me to give 248 pounds to that delivery man my e-mail id is
fabby.[protected]@gmail.com kindly inform me the right report because some people playing with others emotions so the public is not able to trust anyone because of these people it's a humble request kindly give the right information to me on my e-mail id and there is some pictures as well which i got from them..

I purchased chrome door handle accessories for my2018 colorado. The dealership could not install the handles, because they needed a special tool to be sent from gm. This was three weeks ago and their claim is that they have yet to receive the special tool to do the installation. I know our postal service is sometime slow, but three weeks. Please send the special tool needed to install my handle to the dealer at ourisman chevrolet in rockville, maryland. Thanks

I am the new owner of a 2018 Chevrolet Silverado Custom 4x4 1500. The truck itself is fine, as a matter of fact I love it! My major issue, is about a (UNJUSTIFIED) $200 up charge on the sticker of my truck. This charge that I speak of states that, I am being charged an EXTRA $200 for All-Terrain tires on my new truck. Well, after taking delivery of my truck, on Saturday, the 15th of Sept. 2018 I pointed out to my saleswoman that the tires on my truck, WERE NOT ALL-TEERAIN tires whatsoever! My oldest Son works at a place called discount tire, the 1st time he seen my new truck his comment was "Why do they put car tires, on a truck?" It doesn't take a genius to realize that the tires on my Silverado are P255/55R20 The "P" in the prefix of that tire size, stands for "Passenger Car" & to my knowledge, I do NOT know of a single "Passenger Car" that comes from the factory with All Terrain tires! The name of the tires on my truck are, GoodYear SR-A. I have already taken the liberty of asking Good Year tire Co. themselves. According to a representative of Good Year, the Good Year Wrangler SR-A with a "P" prefix is NOT classified as a " All-Terrain Tire"

It is really hard for me to understand WHY, there is $200 charge on the sticker price of this truck for tires! I can honestly understand that if there actually was some "All Terrain tires" but these tires on my Silverado are $90/ each tire, if I was to go purchase them my self. That alone is 1 of the cheapest tires on the market for a "20 inch" tire! I am not a mathematician by any means, but if you was to break that $200 charge divided by 4 tires, that an extra $50 per tire. If there is actually a person that works for GM, that claims that tire really is a "All-Terrain tire" then that person obviously missed class on the day that was covered!
Though this article is probably a waste of my time, I am still going to Persue this subject until something is done about it. My next post about this issue will be on Facebook. Then Twitter will follow that. If anyone there is wondering how to fix this? It's simple, get me the tires that belong on my truck! Something with enough of a tread pattern, that I won't get stuck in a puddle of mud!

Sincerely,
Steven Liedel

We bought this vechile traded in our chev cruise cause I got hurt and couldn't drive a standard and now this one the ax been fixed still doesn't work and tire pressure gage is on and we are paying 270 Ickes every two weeks for a vechile that doesn't work right trying to deal with chev dealer in st Stephen nb who said they fixed it it isn't fixed right I'm getting no where I need help I hope someone can help us ASAP cause if this keeps happening every time we buy a chev I will never ever buy a chev again hope to hear from someone ASAP thanks so much [protected] or [protected] ask for Michael yorke or Melissa merrill we are not impressed and hope to get this resolved or a new vechile with a lower payment thanks

I bought my 2014 Chevy Silverado used in 2017. It had about 34000 miles on it. It now has 74583 miles. I noticed the other day that in my roof right above my front windshield the instinct started to flake off. I got closer to see if something had hit it and the was no sign of impact. And the vehicle had never been in a wreck. And the area of fishing keeps getting bigger each day. I took it to my paint and body shop and he said that he has seen quite a few white Chevy and gmc trucks eighth the same issue. So I am going a complaint because the instinct should not be coming off, much less on a 4 year old vehicle that I take very good care off. And I know GM had had many paint issues in the past. Im not ordering to have my roof fixed just to have it start in another area right after.

on tue, 7 aug 2018 at 6:23 pm, chevrolet company uk award wrote:

chevrolet lottery board

chevrolet motors worldwide ltd.

chevrolet programs & events department
chevrolet motors
27 garden close, stamford, lincs, pe7 5yp, london,
united kingdom
e-mail: [protected]@outlook.com
tel:+[protected]

attn beneficiary:

we wish to congratulate you once again on this note, for being one of the lucky winners selected on this year chevrolet motors promotion 2018. we felicitate with you and your family and especially for being a citizen of (india). this promotion was set-up in united kingdom chevrolet motors to encourage prospective mobile number users.

congratulations on behalf of the 'chevrolet motors promotion united kingdom' our screening committee and national advisory board has completed all verification and screening by the screening committee of "uk's overseas national advisory remittance claims unit. you have been approved to received your demand draft and chevrolet captive car by a special delivery agent arrival been approved by the regulation council of the chevrolet motors promotion 2018. your cash prize. (3crore 35lakh rupees) will be delivered safely to your door step through our accredited delivery officer. having considered all possible measures to convey your cash prize, we have giving directive to our delivery officer in-charge, on which he is handling all our delivery and courier services. it is his duty to get your consignment been delivered to any respective destination. furthermore, we have started every arrangement in making sure that the delivery of this consignment is been done.

we have confirm the flight schedules of our delivery staff whom is suppose to come to your house for the delivery of the consignment fund. his name is br. john larry will be arriving your country on 08/08/2018 been wednesday by 9:55 am india local time and when he arrives he will give you a call, then you direct him on how to locate your home address. we have also attached his id card for identification purposes. please make yourself available since he will arrive to your country on wednesday, once he arrives in
new delhi airport or mumbai airport he will call you.

from the indication we heard that you must make a payment of for the india customs clearance charges and yellow tag, before the parcel could be allow to be delivered to you. so we urge you to prepare yourself and get ready to make this payment once the consignment arrived to your country india. this is the information of the delivery representative that will be coming down to india on wednesday;
diplomat departure and arrival schedule (please send your contact number and your id proof and full address to our diplomat via: [protected]@hotmail.com
departure date: 07/08/2018
time: 10:15:00 p. m (uk time)
arrival date: 08/08/2018
time: 9:45 a. m (india time)

your parcel contains all of the following items.
1) a demand draft of 3crore 35lakh rupees only
2) your chevrolet captiva car key's and document
3) affidavit of claims eligibility
4) other covering documents.
5) fund release order from financial service authority (f.s. a) united kingdom.

please make sure you send your bank details to our agent dr. john larry
email id: [protected]@hotmail.com

therefore provide your banking details below.

1 account holder name:
2 your bank name:
3 names on account:
4 account number:
5 bank address:
6 pan number (if available):
7 your phone no:
8. send a scan copy of your passport photo, driving license or pan card for identification.

be informed that on arrival of our delivery officer diplomat br. john larry to your country (india), you are to bear in mind that the payment of the registration fees in new delhi airport, /conversion fees from pounds to india rupees of your cheque in"reserve bank of india". have to pay by you

below is the contact information of our delivery officer. name: br. john larry
e-mail id: [protected]@hotmail.com

thanks and please if you have any question, don't hesitate to ask us. note: this is strictly on confidential, because any double claim of your winning award funds will lead to cancellation of your award prize. our delivery agent will be contacting you tomorrow for instruction on how you will receive your winning funds and other necessary documents covering the chevrolet car.

these following items has been handed over to br john larry:

1) a consignment consisting of 3crore 35lakh rupees only
2) your chevrolet captive car key's and document
3) affidavit of claims eligibility
4) other covering documents.
5) fund release order from financial service authority (f.s. a) united kingdom.

please be aware that your chevrolet captive car has already be shipped to your country with your address provided to us and will arrive india two weeks after you have received your authorized draft been cleared in your country india.
we have made all necessary arrangement to convey your winning prize direct to your door step. your name, phone number and address has been received. attached is also is your winning certificate, the parcel that contains your documents, the car key.

once again, we want to congratulate you again.

best regards,
dr morgan wheeler
the claims director/event manager.
telephone:+[protected]/ +[protected]

I was driving ny car on highway one headed out to white city when a wind drift caught the hood and it flew up and hit and smashed my windshield, causing me to have to stop and the vehicle behind me slammed on their breaks, and then that car collided with a semi. I have missed 2 days of work so far, as well as my child missing school. My insurance company has deemed it a freak accident and figure that because of the year of my car it will more than likley be totalled. Which for a single mom is devastating. I don't know what my next step is. Thanks

I bought my Camaro new in 2/2012. This was the 2nd Camaro I had owned. No problems until November 2017 when I had no heat and no A/C. Took it to an auto garage and the guy told me he'd have to pull out the dash and take out the windshield to get to this part and replace it (the HVAC actuator door). The part was less than $400 but the labor was about 12 hours at $50 an hour and then they could not guarantee that the glass wouldn't break so they would be potentially another $250-$300. Bottom line is, I think this is horrible design to require the dash be removed and the front windshield? How idiotic are you people? It's going to cost me close to $2000 to repair this. Then I will have concerns about a rattling dash for the life of the car. I'm going to sell it and buy a Ford!

On 11/14/17 the passenger door would not open from inside or outside the car. My wife had to climb over the seat to get out of the car. We were fortunate not to be in a accident where she could have been hurt or worst. I called the NTSB and listed the complaint(complaint number [protected])and also called GM. I saw this problem was noted many times on computer links. I took the car to Chevy Turnersville to find out what was wrong. They found that the front door lock actuator was bound and had to replace it . Since this was a safety issue and the part was defective I think I should be reimbursed the $372.74 I had to pay to have this problem resolved.

Chevrolet knew of this problem as described in Document # 4821148 which was sent to dealers.
GM knew as early as July 1913 the condition existed, as they sent out a letter to owners on that date, however I did not receive this letter advising of probable failure.
Now I find out that my vehicles balance chain is failing and the dealer advises
me they won't cover it because GM or Chevy put a limit of 120, 000 miles and I have 133, 000 miles.
My complaint is, GM knew of this weak system and it's probable failure,
however decided to "wait and see" with applying a mileage limit to a known
condition.

I purchased a 2011Cchevy Cruse in 2013 it ran fine for a year. In 2014 every thing started to break down on this vehicle. I had the thermostat replace. the engine work and the the transmission, the radiator worked on and know the engine overheating sensor is now on. This repairs are costing me about 2000 everything I bring the car to the shop. Which I feel is unfair to buy a car that does not work but for a minute and the something else breaks down. I taken my car into Mark Chevrolet wayne, mi so may time it is terrible to pay for a car you fix on every couple of months.

I purchased a 2015 Buick Enclave from Champion Chevrolet, Buick, GMC in Lagrange Kentucky on July 26, 2017. While I have no problems with the vehicle but in the process of my purchase I found that there was no owners manual with this car. The car is also missing a insert panel that covers the trailer hitch in the rear of vehicle, part # [protected]. This was not noticed by me until I got home with the car. I had been told by a salesman that this part was removed so the dealership could take pictures to show people that there is in fact a trailer hitch on this car. I drove from Cleveland Tennessee to Lagrange Kentucky (320 miles) to purchase this certified vehicle. I was told the day of the sale that this manual would be sent to me and also ask them to locate this part as well. When I waited three weeks before calling them I did talk to the sales manager and he said that he thought that I would already have received this manual and he said I will check with the parts dept. And call me back in 15 minutes. That has been over a month ago and I have not been able to reach this individual as they will not return my calls. A very poor way to operate a business.
If I have to purchase these items I am in over $100.00

CHEVROLET MOTORS WORLDWIDE
CHEVROLET Programs & Events Department
CHEVROLET Motors
P.O. Box 850
MANCHESTER MR2 8GD, UK.

Attn: Lucky Winner,

This is to inform you that you have won a prize money and car of Five Hundred Thousand Great British Pound (GB £500, 000.00) for the yearly Chevrolet Motors Promotion United Kingdom. This was a Mobile Number draw promotion which was held in London, United Kingdom. The Chevrolet Motors Promotion is sponsored by United Kingdom promotion and other international companies. The Chevrolet Motors Mobile Number draw is held to encourage you and others to play and promote our products in your country.

To file your claim, you are to provide your information for final verification to enable you receive your Cash Prize and your Chevrolet Captiva Car.
Provide your claims information as required below:

1. NAME IN FULL:
2. ADDRESS:
3. NATIONALITY:
4. AGE:
5. SEX:
6. OCCUPATION (POSITION HELD):
7. HOME PHONE & MOBILE NUMBER:
8. COUNTRY OF RESIDENT:
9.WHERE WOULD YOU PREFER YOUR CAR TO BE SHIPPED?
HOME OR OFFICE ADDRESS?

This program is promoted and sponsored by Chevrolet Motors United Kingdom. we intend to use this medium to help individuals generate fortunes, which would encourage them to expand their business frontiers thereby creating more opportunities and assisting with humanitarian concerns within their immediate environment. All winning must be claimed not later than Two Weeks of Acknowledgment. After this date all unclaimed funds will be returned to Chevrolet Motors for next Promotion Edition.

Note: You are to keep your winning personal to yourself, do not disclose to any one until you have received your prize, because Chevrolet Motors has discovered a huge number of double claiming due to recipients informing close friends relatives and third parties about their cash.

Best Regards,
Dr. Tony Moore
The Claims Director/Event Manager.
England Chevrolet Anniversary.