Chevrolet
Reviews and Complaints

I hope all is well with you and yours. I am writing to inform you that my husband Darius Pettigrew Jr. Dropped his financed 2018 Chevrolet Colorado at Miller Buick GMC in Woodbridge on Monday May 16. 2022. His pick-up cut off while he was on the highway twice and after one week with the dealership Chevrolet does not know why.

Today is May 23, 2022 and my husband continues to have no vehicle . Last week he was taken to work and returned home by his aging mother who has a failing kidney. This week we have had to rent a car at 55.00 dollars plus daily. Last Friday prior to me opening up my complaint I spoke with Matt who is reported to be the service manager at the dealership and who stated to me that they don't know what the problem is with the car and that my husband dropped off the car without an appointment. Please be advised that prior to the car being towed over twenty miles to the dealership, they were contacted that it was in route, so in other words Matt is saying there is no reason to provide him with optimum customer service. The same individual went on to inform me that if we had an extra car we would not be in this situation. I was totally appalled and blown away by this statement due to the fact that I do have a car however my husband and I have two different work schedules and he has to leave in the early hours of the morning.

The service manager went on to defend his stance. He continually stated that my husband would have to wait and find his own transportation to and from work. He stated that Chevrolet did not have any loner cars and that they would not assist us with securing a loaner or rental while his car was waiting over one week to be serviced.

To date my husband has had to initiate every communication between him and the dealership as it relates to his car being prepared and the estimated cost and duration of the required repairs still has not been provided.

I have never seen such poor customer service. This particular dealership should be investigated and restrained by the corporate office. My husband continues to finance a car that is not in his possession to drive while also having to pay for a rental. The inconvenience and total disregard to serve the customer is an abomination of the American way.. I will continue to forward this complaint until a solution is provided for my family and so that no other customer is treated with such disregard and disrespect as an American... We Are losing because we have lost the respect for common decency as a people of the great nation...

Saundra Curtain-Pettigrew

[protected]

[protected]

I purchased a new Chevy 2500 HD High Country 6.6 Duramax in March 2022. After only 200 miles on the truck, a "Service Emissions System" message appeared on the drivers information center. The truck had 278 miles when I was able to get it to John Thornton Chevrolet in Lithia Springs, GA where I purchased it. The service department diagnosed the problem as a bad throttle body and the truck is now not drivable. I was told that there were no parts available anywhere in the country, and they did not have any idea when a part would be available. My truck has sat in the back lot of the dealership since mid April 2022, and I am now making payments on the vehicle. There are no parts, but GM is still building and selling these trucks one after another. I purchased this truck in good faith, believing that GM was a reputable company. I have called Chevrolet Customer Service, but they are no help. Wow, what a company. Unbelievable!

Check engine light came on and blowing specific code referencing ignition coil/electrical.

Took to my local dealership in hopes of being treated honestly and fairly.

Paid almost $900 for ignition coil pack(electrical burnt smell+car won’t start), and labor with invoices specifying a coolant hose spraying onto engine computer and hose was fixed; also mentions connectors such as ECM being sprayed on. Less than 24 hours later, check engine light is back on so again have to have it towed to dealership. New invoice states ECM connector not reconnected all the way, all is good now so they claimed. This was beginning of March 2022. Over three weeks ago now, then electrical burnt smell, immediate loss of engine power, and engine light plus multiple others flashing. Car immediately towed to dealership, notified them of cars arrival.

Two days later, I’m told of the issue which was ECM plus two other connectors melted and due to previously hose spraying issue and after pulling teeth I’m told $2000 for labor to replace three connectors+wiring harness and not covered under service warranty given a month ago. Told me it’s because they fixed the hose issue and vehicle hadn’t blown codes after (not true as stated above) and that these issues weren’t a problem when they did hose repair… again, not true because my invoice clearly states information pertaining to these specific connectors, and have emails and voicemails from services advisor stating “unfortunately I had hoped we had got to the spraying of coolant in time, however now it appears we did not. These repairs will fix the issue once a for all now though.” They clearly acknowledged this to be a previous problem and just they had just hoped this wouldn’t happen due to previous issue and damage….

The second trip after that was less than 24 hours after the $900 repairs again specified the ECM connector. I’ve sent multiple emails regarding this matter to not only the service department manager, but also to the Location’s Director and I’ve waited a full week w/o even an acknowledgment of my email.

I’ve taken amazing care of my vehicle and this 2012 Chevy has not had this type of issue let alone recurring issues since I’ve had it (bought 11/2020) and within a matter of just a couple of months and only dealership mechanics hands have touch it…. I’m a single mother who’s looking for honesty and honoring of what I’ve paid for in terms of efficient repairs to the extent needed to be able to say $900 “total repairs,” and NOT a selected amount of repairs based on service advisor’s private opinion, private opinion until his hopes didn’t ring true, that is!

To whom ever receives this hope you and your family are doing well Im the owner of a Sonic 2014 (blue) I've own this car now 5yr and just reached 100 mile so with that being said i work from home i don't travel much. My car is park in the garage or the car port. The paint on the car as you will see very much faded which never in my years(as a owner,/leased)cars have i seen this happen and according to others no-one has seen this happen. The prices they want to charge is a lot, but in this case i feel i shouldn't be the one to make this repair, because its the defective paint that was used on the car when car was being made my Chevy as well as my handle on the drivers side peels also. I love my car and its paid in full but its a eye sore. Please Chevy repaint my car, so i can really be please to see my car at its best look. The i will be sent shows the dull look from the hood to the top of the trunk at the trunk you can see there's still a shine below the trunk area minus the pollen.

In the first week or two on January we filled out a build sheet for a Siverado 3500HD. Ordered it and the pickup came in the 02/24/22, right color and and all. BUT after taking it home the wife and I noticed on the proof insurance that it was a 2500HD. Was told I could pay $1000.00 and have heavier springs put in or return it and order a new one. Camping season is here and the wait for another would not work. I offered to buy the airbags and compressor in the dealer would install. NO is what I was told. I really thought that they could have helped a little on this. The Dealership in Norfolk Chevrolet Buick, GMC of Norfolk Nebraska.

This is the first GM pickup I have owned in forty plus years. I have been Ford all the time. I don't know if there is anything that can be done about this little problem. Thank you for your time.

Sincerely

Mike Nahrstedt

82960 551 Avenue

Madison, Ne 68748

Phone: [protected]

email: [protected]@hotmail.com

I purchased a 2017 Chevy Colorado in March of 2017. I just got my vehicle back from the most recent problem. I have owned 4 Chevy's in the past with no issues. This truck has stranded me 5 times, I've had to hitch hike and haven't been safe. I have been blamed by Chevy for not driving enough. Numerous dealerships have had it, and each time the problems kept happening. My mechanic here found out mid Feb. because I was stranded again so the truck got towed there. My mechanic found a bulletin from Chey they put out in May of 2018. Chevy never found it because they said my VIN wasn't entered into the system even though it is my exact vehicle and problems. Chevy never found out the issues, they just kept blaming some other department or the other dealerships that worked on it. Each time the truck had to get towed to the closest dealership which is an hour and a half away because the one in our county closed. So I was never given a courtesy vehicle, and each time the dealerships had the truck 2 weeks to 2 months. I have to run a business thus the reason I bought a new vehicle I was told it would be safer. I have had nothing but troubles, stress, anxiety and not being safe with this truck and Chevrolet isn't standing by their mess. I even bought the extended warranty and that has been a hassle. And all of this could have been taken care of it had the person entering the bulletin didn't miss my VIN number. This is a blatant disregard of my safety and purchase from one of Chevrolet's dealerships.

My wife and I ordered a 2015 Corvette Stingray from Win Kelley Chevrolet. We have been having the dealer do an annual oil change every spring. Historically we have been paying $150 for the service. Koons Chevrolet purchased the dealership several years ago and charge us about $150 in 2021. I took our car in on Monday April 4, 2022 for an oil change. The dealer has never displayed their pricing information and did not give me an estimate when I dropped off our car. I received a text message telling me the car was ready and I was shocked to see the bill was $269.80! I consider the charge excessive and Koons business practice unethical.

Purchased new 2021 Equinox in July 2021 and within 2 weeks the dash cluster went out, took to shop waited 3 hours for replacement. Now with less than 8k miles the front end feels like it is coming apart. The ordered a drive axel and I drove 30 min to dealership waited several hours to find out they ordered wrong part. Now they ordered both front drive axels. I've not heard back so who knows how long I have to drive thos junk.

End of January of this year my 2016 Silverado, which has the 6 speed transmission, started to shudder badly at 124,00 miles. I contacted my garage and after a test drive they concluded that the torque converter was bad and needed to be replaced. February 7th the torque converter was replaced and while doing so, a lot of metal was found when the transmission was flushed. After the torque converter was replaced, my truck would drop into neutral when I would come to a stop. Went back to the garage and they concluded that the TCM is possibly bad. After replacing the TCM, the garage test drove my truck and it was determined that there was a bigger problem and that my transmission needed to be replaced. I know that GM is aware of these transmissions failing earlier than they should but yet the customer is responsible for the replacement. I have always been a GM customer and have been happy with everything up to this point. .

I have a Chevy Malibu 2013 Eco. Ive had it since 2015. The rocker panel below the driver side door has rusted. It started as paint bubbles and has now spread toward the back passenger side. The paint has broken off and now there is a huge rust area visible along with the paint bubbles. Ive also seen this problem on a few more Malibus same as my car. I have pictures of my car and one of the other Malibu Eco's that I was able to snap pictures of. I believe there is an issue somewhere causing water to get inside and rust out that area and its not due to any fault of mine. Maaco did take a look at it and said that a 2013 shouldn't be rusting like that and it would at least $1500.00 to fix. The rocker panel has to cut out and replaced and painted and find out how water is getting inside to cause this problem.

The first four pictures are of another Chevy Malibu Eco same color that I saw at the grocery store. Thats how my Malibu started to look. The next ones are of my Malibu.

Going home from work on 2/15/2022 the accident happened about 415-430 am early morning. I hit a deer it spun me around, as I tried to correct my vehicle it was too late. I hit the side of the drop off of the highway and I rolled and landed in a ditch. My car wouldn’t open till finally I hit the unlock button. And could barely open door, climb out. Had to climb up to get myself help, I had already felt bad pain in my back and my left arm. Finally got up out of there, realized it was still dark and couldn’t see. Had to climb back down to get my glasses, finally found them. Climb back again, barely couldn’t leave my arms cause if the pain to wave for help. They called the EMT, took me to the hospital. They ran ct scan found I had a vertebra fractured compression by l1 and my arm bad contusion. They said I was very lucky man and they were surprised that my airbags to go off on the unpacked.

Purchased a 2022 chevy trail boss Lt two weeks ago. Three days after purchase a "Service Power Steering No Assist Soon" came up each time when starting the vehicle. Took it back to the dealer where I purchased, almost two hours away, was informed the entire steering column would need replaced. The part came in, was installed and did not work when installed. This is absolutely ridiculous and uncalled for. I paid over $55,000 dollars for this vehicle and it is already failing. I should have stayed with what worked a Toyota. Very unsatisfied and disappointed in chevy. Buy America, see what you get, totally screwed, regardless if it's covered under warranty or not, I am very disappointed! The dealership where I purchased the truck (Charlie Obaugh Chevy) is doing what they can, but you, CHEVROLET, are ultimately responsible. Now I'm driving some little piece of crap rental while my $55,000.00 new truck sits two hours away! What are you going to do Chevrolet to make this right, and turn me into a happy customer? I'm guessing nothing, since I've already purchased the truck. If you care to contact me my number is [protected] (c) [protected] (h), name David A. Broce, 188 Lemon Lane, Lewisburg, WV. 24901.

I took my 2017 Chevy Camaro SS in to get serviced at Winn Chevrolet. My Service Advisor name is David. I have 29,000 miles on my vehicle and I purchased and extra extended warranty. My check engine light was on previously before I brought it in. They kept my car for 3 days and said they couldn't find anything wrong with it. When I picked up my car, I tried to let my convertible top down, the dashboard warning indicator code stated that my canvas in the back wasn't connected. I brought it back to Winn Chevrolet and after it was examined by the technician. I was informed the brackets that hold it together was broken. I then asked the service advisor were are the broken pieces in my trunk, He couldn't find them. The service advisor refuse to take responsibility for the broken brackets and went and got the manager that sits beside him. The manager stated that they would cover the labor, but I would have to by the parts. I told him that my check engine light was still on and that I would be leaving the car so they could find the problem once again. I check back the next day and I was informed that I might have a vacuum leak and they would have to clean my fuel injectors to find the problem and that service wouldn't be covered by the factory warranty or my extended warranty. I was also told that the problem may be a bad lifter. I informed them that I would pick up my car tomorrow that they have had a total of 5 days and have done nothing to correct the defencies.

I purchased a 2018 Chevy Colorado from Reliable Chevrolet in Albuquerque in late December. They made all these promises that they take care of the customers. I got a 12 month 12,000 mile bumper to bumper warranty. I took it in for a noise in the heater and for the tires bouncing and a molding that is torn. They keep the truck for 2 days and then told me that the bouncing is normal. I have had 5 trucks before and know when the tires are out of balance. Then they tell me that the noise in the heater is normal. Which is bull because I went to drive a new one at another dealer and it doesn't make any noise. Reliable Chevrolet in Albuquerque makes all these promises and lies.

Recently, I had a very disappointing experience at one of your Chevy dealers. My wife drives a 2006 Chevy Trailblazer SS. She loves this car. We have maintained it and it looks great and still drives like it's new. We maintain this car to showroom standards. To us, it is a great advertisement for Chevrolet that a car lasts this long and still looks and drives so well. Many people comment on our car, and some people take pictures of it to show to their friends, and several have asked to buy it from us. People in parking lots come over just to look at it. However, a week ago, my wife started the car and it shut off immediately. I tried it and it did the same thing. We took it to a nearby Chevy dealer in Fairborn Ohio, and they could not fix it, said it needed a PCM/ECM part that was discontinued. They said they checked with every Chevy dealer in the country, and no one had that part, #[protected]. I had to pay for the diagnostic analysis that was performed, $164.40, and I received nothing in return. How can a Chevy dealer not fix a Chevy car. They told me the car was undriveable. My wife wants a car that she can drive, not one that sits in the driveway, as this dealer said it could not be driven. A friend of mine told me to try using the other FOB we have, and I went to that dealer, started the car and drove it home. My friend has found the aforementioned part needed, and he is going to fix our car for us. This whole dealer experience is unfair and not customer oriented, and I will never go to that Chevy dealer again for anything, as I feel they did not treat me right, and did not accept the challenge to fix my car. Other individuals I know have said that they have never heard of having to replace a PCM/ECM on a car like ours.

Frame rusted. Truck is unsafe to drive. The rest of the truck is in good shape. I've looked online and see this is a common problem with this model truck.

I took my Malibu in due to a vibration when driving over 55mph an a clunking noise. Service adviser stated he and the mechanic test drove my car on two occasions and found no issue. Took my car to another Chevy dealer, they found that the transmission mount and both control arms needed replacing. This is the second time Henderson Chevrolet found no issues and issues were found at another dealer. Service adviser swore the car was driven to test but also stated his mechanics worked on commission. I take it the service adviser and mechanic don't care to do work that is covered under warranty.

2013 Chevrolet Silverado 2500 HD, dash cracked 3 months after the extended warranty ran out. I contacted Chevrolet and they did offer to pay half for the repair but was still going to cost me $800. Little did I know the dash was going to crack in 3 more places. Very cheaply made. Further since, I have had to replace replace 2 exterior door handles and every single automatic lock on the vehicle and both front automatic window motors. The radio LED display is out and I cannot tell what channel I'm on and today I noticed rust forming around the third brake light on the roof. This truck only has 61, 000 miles on it as it is not my daily driver. A new truck now costs as much as a house so that is not an option so I guess I'm stuck with it. I've bought Chevrolet vehicles my entire life and currently have 4 sitting in my driveway. I had hoped they would instill more quality in their vehicles considering the prices of new vehicles but I was wrong. What a shame.

Just purchased a 2021 Trailboss LT from MacIntyre Chevrolet in Lock Haven, Pa the end of July. I had the dealership order and install the Tonneau Hardcover for me. From day one of picking my truck up, I was having issues with the cover folding back easily into the hard box. While on vacation, a week after purchasing my truck, the cover came off of the track and was extremely difficult for me to get back on. The rubber stripping around the cover is torn and the track on the one side is bent. The dealership has been a nightmare to deal with and will not replace it for me. I've been trying to get this issue resolved for over a month. The dealership is only willing to fix it, not replace it. I had a second dealership look it over that is closer to my home, Frederick Chevrolet, in Lebanon, Pa and their tech told me that the cover wasn't initially installed properly and that's why I was having issues opening and closing it.

I would like to buy the Montana that you currently ONLY sell in south America. Why are you always behind the times?