Chowking
Reviews and Complaints

Order# 1253586

I ordered by 10:45am but the item arrived at 1:30pm, it took almort 2hours to deliver it. To make it worst, the store didn't even notify us and didn't call us to apologize.

I tried to contact the store but to no avail.

When the food arrived in 1:30pm, i didn't accept it.

Your food service is very poor in performance.

Joseph Bertol

[protected]

July 26, 2022 12:30pm

We ordered at chowking sm val thru grab delivery. We had 2 orders of pork chaofan with siomai and drinks. The rice of the chaofan tasted like "sunog na kanin". It is disgusting! We paid for QUALITY food but look at what you served?! This happened to me twice already. This is not an isolated case already. Please act on this.

The store at the national highway General Santos City is disobeying the new law for the senior citizens rights. The store never wants to accept any ID from senior citizens. The new law is as long as the senior has a valid ID with a date of birth is should be acceptable, but the staff especially the cashier was very aggressive, rude and unprofessional. All store that we’ve been has no problem accepting any IDs from senior citizens expect the Chowking restaurant at the national highway general santos city.

It would be nice educate the staff about new laws and be more professional.

We've been waiting for more than 30mins and they're serving time is always poor. Sobrang onti lang ng tao na kakain at umorder pero they feel the same thing. nakakainip yung serving time nila. I really loved chowking kaya sana maimprove ito.

July 16, 2022 at 20:09 me and my friends passed by one of your branch at PETRON SLEX and ordered food for take out as we still need to travel back home to Laguna to save time. So upon receipt of the items, we did not have time to check as we were in a hurry to go home plus we trusted that the itema we bought are all packed and checked by your crews. So upon arriving home, I immediately opened my share of what I ordered of sweet and sour pork. Based on the receipt the contents of this order should be the sweet and sour pork, plain rice and chicharap. To my dismay only plain rice and the meet were packed without the chicharap. Please refer to the pictures captured for reference. Whqt will be your action for this? Thank you for paying attention

7/16/2022

11:40 am

Chowking Kabihasnan Parañaque City

I am complaining about your product cuz, The service said it would only take 5 to 10 minutes but I waited for almost 40 minutes and there was still nothing and I was expecting the part I said so I thought the product would take a long time because the thigh part was cooked so long but when I took the leg part and rib part I got. the product is too slow and what is being given is not correct.

Ang daming langaw na palipad lipad. Di makakain ng maayos. Imbes kakain magbubugaw pa. May dumapo sa food di ko napic

Counter (nica) at yung nag assembler nila ng food

concern kolang pwede pala kayo mag serve ng walang hairnet? close contact kay customer? nag bababa ng face mask? mabagal na service porket mag store close na? hindi ko nakita name nung assembler at nung nag seserve pero meron akong picture wala akong nakitang gumamit ng sanitizer after transaction sa pos 1 and my ng hingi ng spoon and fork direkta niyang hinawakan ang spoon and fork without using tissue or hand gloves

Hi good evening

Gusto kulang sana I report yung cashier ng chowking malolos branch na si Patricia about sa attitude nya kanina.

Bakit?

Kaninang 12:07 nag punta kami ng boyfriend ko chowking malolos

Nag order ako ng 2 chicken lauriat saka isang medium halo halo

Nag repeat order naman sya but I’m not sure if 2 medium halo halo yung sinabe nya. Siguro dala ng sobrang sakit na ng ulo ko sa init di kuna masyado narinig yung sinabe nya. Yes it’s my fault na di ko masyado narinig yung repeat order nya

So Eto na nga nung na check ko yung receipt 2 medium halo halo pala ang nakalagay

Nag punta ko ulit sa kanya para ipabago yung order dahil Di naman kumakaen ng halo halo yung kasama ko

At first ayaw nya but sabe ko Pwede naman I void yan. Sabe nya nag repeat order kase ako ma’am so parang sinasabe nyang ayaw nyang I void.

So nag insist ako dahil nga sino kakaen ng isa pang halo halo Di naman kumakaen yung kasama ko nun

Sabe ko sa kanya di kase kumaen ng halo halo yung kasama ko kaya 1 lang binili ko

So vinoid nya but ang Di ko nagustuhan is yung padamog nya binigay sakin yung resibo

Di ko na sya pinansin since May mali naman talaga ko at first di ko narinig yung repeat order nya so hinayaan ko nalang baka pagod lang kako.

Pero yung mga sumunod na ginawa nya is Di na maganda

Dumaan sya sa table namin at iba tingin nya sakin masama yung tingin nya parang mataray ganun

Nung dumating yung order na halo halo sabe ng boyfriend ko tinitignan daw kami and nung paalis na kami ganun din tinitignan din nya kami ng masama.

So ang sakin lang sana ayusin nya attitude nya simple lang naman yung problem bakit kaylangan nya mag act ng ganun napaka unprofessional lang

Yes naiintindihan kong di madali trabaho nya but Ano ba mahirap sa pag void

Dati din akong empleyado ng JFC manager ako ng Mang inasal Plaridel brach kaya alam ko ang standard sa hindi

Sana lang mapag sabihan sya na wag ganun mag handle ng customer dahil Di maganda dahil magrerecflect yan sa branch nyo

Hoping na mabigyan to nag action and for our next visit sa branch nyo di na sya ganun

Thank you

We were in this branch for the first time Chowking Pasig Rotonda 3186 and because we came from the hospital after the check up naisipan namin bumili ng halo halo but when we entered the store we also thought of buying chowfan with drinks 07/11/22 12:16pm apart from not serving at the same time most annoying yet the drinks were not given The distance from our house to Marikina is still annoying because we paid and then were not given

Palaging nalang kulang ang items pang ilang beses na kming umo order dyan palaging may kulang kung hindi soft drink mga soup minsan kanin anf kulang ano ba nman yan

i ordered dimsum siomai but instead of it they gave us steam siomai and even the food is cold a chao fan . this is not a one time actually its a second time even the condiments that we want they didn't give much . we pay the right amount but we didn't receive the right service we want . so disgusting .

Nakakadismayang kumain sa branch niyo n anaka locate sa loob ng SM Dasmariñas 2nd level. Napakasimple lang ng instruksyon ko pero hindi mna lang na-execute ng mga crew ninyo. Bukod pa dun wala silang kabuhay buhay kung mag serve ng customer. May mga sariling mundo

I dined at chowking cogeo gate 2, I ordered yesterday, July 6 at 6:12 am, it's okay, the cashier took my order and my order arrived, it's complete. but the pork chowfan tastes like sunog this isn't just the first time happend to me. Unang order ko i dont remember what exact date and time yun pero sure ako na morning din yun. I ordered pork chowfan yung dumating na order ko lasang sunog sya. Di ko na pinansin kasi first time palang naman nangyare samin yun pero second time i ordered yesterday and nangyare na naman.

Aljanet Caintoy

[protected]

SM Bacoor Branch

Detailed Complaint:

Inaask po namin yung cashier to void transaction mag rereplace po kase ng order then Yung cashier is complaining bakit ivovoid. Sabi po namin magreplace nlng ng order then she is acting like super stress sa maraming tao ganun iaasta nya pinakita, pagiging mainitin ng ulo.

Then requesting din ako na intake out nlng Yung isang Chao Fan then the rest is dine in. Complaining ulit, na kala ba nya take out na, then biglang dine-in syempre dumating Yung kasamahan namin mahirap po ba Yung ganun? Di pa Naman po napprepare ang food.

What kind of employee is that?

We are not satisfied with the customer service.

Please help to take on action on that cashier.

You can also review the CCTV on that POS so you can preview the action and services of that cashier to us.

My bad experience in Chowking fast food chain happened just this evening in Chowking Acacia lane branch. We ordered 1 beef wanton noodles, 4 chaofan with toppings, and 3 regular size bola bola siopao. We are about to order also chicken and halo halo but the cashier said it is not available. Not available @ 7:20pm, dinner time? we ordered @ 7: 20pm and received our order @ 8:17pm. It took almost 1 hour to prepare our order where in fact there is no special with the foods that we have ordered. How hard is it to prepare chao fan? beef wanton noodles? do they have to cook the noodles which looks like an instant noodles in a clear plastic, because I saw the crew in the pantry opening one, and the 3 siopaos, will it take almost 1 hour to steam and put it in a box? and the cashier never told me that I have to wait that long for my orders. the toppings in the chao fan were not freshly cooked either.

And I also noticed, that the movement in the kitchen, because I can see them from the "viewing window" they've been moving so much, that seems not so busy. I followed up several times, but looks like they delayed it more, as I kept on following up.

I do not see any valid reason for them to kept us waiting for an hour for those easy to prepare foods. And the crew doesn't look apologetic because of their delays. They just ignore the reactions of the customer.

I just hope that the management will now work harder because the complaints as I have reviewed has been filing up. Some of the customers maybe just do not know how to properly file a complain to you, the reason why you do not received so much, and the crews just absorb the pressure and in-house complaints, then conceal it to the higher management.

With that, room for improvement is not possible and the company will suffer in the long run if no action would be taken out of the complaints you have been receiving.

And to remind you, your business is fast food chain which is expected to deliver faster, but the waiting time is longer than s fine dining restaurant.

Around 5:30 pm today july 3, 2022 my daughter asked to eat at chowking consolacion. We just waited patiently even if i saw other customers who just came and got their order. I asked my husband to check but he said the staff just look at him in a rude manner with no response so he went back at our seat. After 10 minutes i get up and asked the same staff about our order. He did the same just look at me and get my receipt. I waited and waited standing in front of him until my patience run out and asked to refund immediately our order so we can leave. I asked the manager that i would like to file a complaint but she just told me to call a number or scan a small of paper. And it added to my disappointment that even a manager doesnt know to handle or even apology for the misconduct of the staff or even to our nightmare experience with them.

I am patronizing chowking more than any fastfood because of the variety of meal. But im so much dissappointed kc ng order ako pero hindi kumpleto.walang chicharap which was punched in the receipt. Ok na sana kaso ang hirap na palagpasin dahil last week ung chowfan wala naman siomai. Paki ayos nmn po ang serving nio kc hindi po pinupulot ang pera.

Rizza Jane from Sushila Kaligayahan QC area

Chowking city mall bocaue fresh n' famous foods inc

G/f city mall bunlo bocaue bulacan. July 1 2022 16:57pm

Or# [protected]

Umorder kmi ng pork chowpan lasang sunog tpos wlng chiligarlic . Pang steam siomai lng daw ang my chili garlic.