Chowking
Reviews and Complaints

Oct 6, 2023 Friday nag dine in kami sa Chowking Walter Mart Trece Martires City Cavite nung magbabayad nako Ang ginamit Kong pang bayad ay bpi atm na Sabi Ng crew Hindi nagana ilang beses nya pinatry sakin Kaya ako eh nag try nalang Ng Union Bank ATM ko which is nag successful Naman na mabawasan suddenly nagcheck ako ngayon Ng aking nga accounts at parehas silang nabawasan how come na Isa lang Ang binili ko at dalawang beses nyo akong babawasan? Please gawan nyo to Ng paraan Kung paano ito mababalik sakin.

October 05,2023

8:30am

The service is very slow like snail. My order are just 2 fried shomai chowfan and 1 shopao. It takes half an hour! And when I order, the cashier is not even there! They didn't even think to move fast because some of their customers works in a call center time is very important. And the one that makes me more mad is the shomai is not fried. I waited half an hour then my order disappointed me. It's take-out that's why I checked it when I'm home already..

Hello,

I am writing on behalf of my brother, who is an employee at the Chowking establishment in San Jose, Occidental Mindoro. Unfortunately, he recently suffered an accident at work, resulting in burns to his feet. Despite the incident occurring during his employment, neither the boss nor the manager has acknowledged the situation or provided any form of compensation.

Im a customer in SM Seaside Chowking. Everytime i order in this store they keep on telling the customers to wait for around 30 minutes. Today i went to buy a chicken for my baby girl. They told me to wait for 30 minutes for it to be serve. And i saw two servers denying the customer to come in the store telling them of the waiting time for 50 minutes. But this ie everytime when their are many customers or no customers waiting. And the rude part is that they don't have common reasons for the waiting time and the server's and cashier don't have waiting the same waiting time. Hope you can address this concern because as I observe this is their habit already. Even the manager i talked to her but no actions. Yes the cashier told me to wait for 30 minutes for the waiting time when when i told her that i will report it to the customer service not anymore to the manager my order arrived in just 10 minutes. So meaning if the customers complain there's no waiting time. I have videos and pictures showing how they ask the customers leave the place because of them telling about the waiting time for 40 to 50 minutes.

Please do something. Your staff name IZA of chowking manila 2nd floor is talked to us so rude! We went there at exactly 8:30pm when we are about to order she said only take out order is available then nakiusap kami na saglit lang kme very quick pumyag namn sya pero sa labas daw kami kumain at nakapang take out na daw yung gamit nmen na kakainan. mataas na voice nya parang galit kinukuha orders nmen. Tapos kami napapansin na nmen pero hinahayaan na lang nmen nung magbabayad na kami thru gcash nagalit sya wala daw gcash so ginawa nmen cash nung iaabot na yung pera exact amount lang daw at wala ng panukli. Then i asked her to please lower her voice then biglang sabi nya ganun daw talaga boses nya. So we cancelled our order due to her customer service. She even insisted us na ganun daw talaga boses nya parang galit. Please make some action regarding my concern! Customer service is a big thing. I need action for that. Binastos nya kami and many people saw and heard it.

I ordered on sept 21, 2023 at 11:08am thru apps and paid it thru online apps too (gcash), but until 12:04pm I haven't received my order, so I called the store chowking iba zambales branch. Then a girl from the cashier answered and told me they don't see my order thru apps and told me she will call me back again to check for my orders. After 15mins no calls back and so I called the store again and a guy named jhonel rason who he told me the manager of the store that they were preparing my orders and I asked them what happened it's been more than an hour and answered me that they have internet connection problems and I need to wait for another 30mins for the delivery? My side is... You should have other options if you are using apps for ordering foods, 12:42pm delivered my order without any apology.

I ordered beef chow fan with beef siomai, however the cashier mentioned that they only served fried for beef siomai and when asked what drinks i was under the assumption that the drinks was included in my order. However it was an upgrade and even mentioned that the only available size for pineapple juice was automatic for a medium size.

I felt forced to pay more than i expected to pay as it was not clearly stated that it is a diff or an add on. The cashier was pushy. Her name was included the receipt.

I trust this message finds you in good health.

I've always appreciated the dining experience at your restaurant, and I believe you and your staff do an excellent job in providing top-notch service and delicious meals.

Recently, I encountered a situation that made me ponder about the restaurant's takeout policy. I often enjoy the food so much that I'd like to take home the leftovers. However, I've noticed that there's a charge for the takeout containers, and it got me thinking.

While I understand the need to cover costs associated with providing these containers, I'd like to suggest considering a more inclusive approach. There are many people, especially in our community, who may not be able to afford the extra charge for a takeout container but still don't want to waste the food they've paid for.

Perhaps the restaurant could explore options like providing a limited number of complimentary takeout containers per meal that is more accessible to a wider range of customers. This way, not only would you reduce food waste, but you'd also be considerate of those who may be financially constrained.

I truly believe this approach would not only align with your commitment to quality dining but also reflect a sense of community and empathy for all your customers. It would be wonderful to see your establishment take this step towards a more inclusive and sustainable dining experience.

Thank you for considering my suggestion, and I look forward to hearing your thoughts on this matter.

We ordered chicken lauriat and 1pc Chinese style fried chicken but the chicken has a foul smell. You’ll know if the chicken has gone bad by just smelling it. We’ve been eating in chowking and ordering their chicken but this was the first time we were served a spoiled chicken. The crew actually gave me a newly cooked chicken but it was the same! worst it’s not thoroughly cooked. The manager even had an alibi that the smell was due to the 5 spice. I also cook and know the difference of spoiled chicken and not.

Dear Managers, I hope this letter finds you well. I am writing to bring to your attention a matter concerning the unprofessional behaviour displayed by a manager named Lyra at the counter area of your establishment. As a costumer, I have always appreciated the quality of your food and the friendly atmosphere provided by your staff. However, my recent experience has left me greatly unsettled. I visited your premises as a customer and was quite disappointed to witness the constant nagging and unprofessional conduct of the manager towards her staff at the counter area. The manager's behaviour had a negative impact not only on the employees but also on the overall environment of the establishment. The manager's constant nagging created a hostile and uncomfortable work environment, which directly affected the morale and job satisfaction of the employees at the counter area. The staff members appeared visibly stressed and demotivated, which ultimately affected their efficiency and the overall service provided. As a customer, I firmly believe that every workplace should foster an atmosphere of professionalism, respect, and encouragement. Employees give their best when they feel valued and motivated, which ultimately translate into excellent service for the costumers. However, the manager’s actions contradict these principles and put your restaurant’s reputation at risk. I understand that managing staff can be challenging, but it is important to remember that leadership should be based on principles of respect, effective communication, and motivation. The behaviour I witnessed did not reflect these principles whatsoever. It is essential for a manager to lead by example and demonstrate professionalism at all times. I kindly request that you address this issue promptly and take appropriate action to rectify this situation. It is vital for the well-being and productivity of your staff, as well as for the satisfaction of your customers, to ensure a respectful and professional work environment. I appreciate your attention to this matter and believe that by addressing this complaint with urgency, you will be able to foster a more positive and productive workplace. Thank you for your understanding and cooperation. Yours sincerely, Concern Costumer

Good day, I would like to report an incident that happened earlier this day. We went to Chowking Robinson's Malolos to have our lunch. We already expect high volume of customers coz it is Sunday, but we didn't that after waiting for along time, the food that they served was very cold. The soup was not even a little warm, it was very cold and the rest of the food are also cold.

I hope that you'll be able to resolve this kind of situations because it was very disappointing.

order time:13:25

order served:14:10

Cannot submit feedback through the Chowking website and hence submitting this here.

This is feedback regarding this order: 1887935 which I placed online through the Chowsing website for delivery on 19th August 2023.

The local branch/store in General Luna, Iloilo City called up the intended recipient this morning directly and attempted to cancel the order. This is without informing me -- the one who placed the order. Had I not called later in the evening, I would not have known about this attempt. Additionally, if the recipient had not responded to this attempt, to report them for blacklisting because of the short notice cancellation when in fact the order was placed days before (13th August) and acknowledgements were sent to me via email and the recipient via text. The reason provided was supposedly that there was no available delivery courier. I had sent at least 3 messages to contact the Chowking store (as reminder, request for status and confirmation of delivery) but did not even receive an acknowledgement of my message, any response or even confirmation that the order has been delivered. The 'Track Order' in the Chowking website does not show the latest status and remains unchanged.

The order was eventually delivered using a third party delivery courier (foodpanda). My second concern is that the wrong address (not the address that I indicated in my order details) was provided to the third party courier. I found out about this from recipient herself who talked to the foodpanda delivery person. I even added instructions (colour of gate, landmarks near of the house) to help locate the address when I placed my order. The delivery courier eventually found the address thankfully.

My experience as well as the recipient's led us to decide not to place orders through delivery or online again.

Date: 08/16/2023

Time: 08:59

OR#[protected]

Ck1024

I ordered a medium halu halo and it took them almost 30 minutes to serve it. There was no customer in front of me. When I received it, it was small size. Staff are very unprofessional and unfriendly. They don’t talk to you eye to eye when I confronted them. I always visit this place whenever I visit Vigan City from California, USA. This was the first time that this incident happened to me. It’s a shame.

Hello Chowking.

Saw this current promo of yours, online. So I immediately run into my App to order food for dinner for my kids. It says there that for 8.8 Promo, we can avail of the 3 siopao with P88 off with just a minimum order of P399. Likewise, by using the promo code “CKDELIVERY88” the delivery fee will be waived as well. But nothing worked.

So I asked the store about it. But they apparently suggested to just cancel my order. So they can raise it to you Marketing Dept first. But I refused to do it. Reminding them that what we have placed for our order is not clothes or a shoe. We ordered food because we are preparing for our dinner tonight. Something that could not wait until the next day until you have a firm solution for the matter.

I am just disappointed client being a regular patron of your product.

So I hope you could resolve this. And come up with an acceptable solution.

You may also find the copies of your promo being posted online, and the payment which I made for our order using my GCash acct.

Thank you in advance.

dsm.[protected]@gmail.com

I actually order

• 1 Spicy chaofan w/ chicken and drinks

• 1 Spicy pork chaofan solo

But I received

• 2 order of 1pc chicken w/ drinks

• 1 longganisa breakfast meal

Actually it was fine for me because I received a product more than for what I want, its just the thing that my mom was craving for a pork chaofan but she will gonna eat is a 1pc of chicken. that is so inconvenience, I hope you make it right. I already report it on foodpanda and they already gave me a refund, I was giving this feedback for y'all to learn for this mistake. Thankyouuu

I complain for Chowking Tondo branch near Sto. Niño Church. I've waited too long until the guy get my order nor greeting me first as one of the customer service etiquette (I was the only customer waiting). Got the wrong order for CF3 fried siomai instead steamed siomai was served. Poor customer engagement and lack of staff. Very not satisfied. Did not enjoy my meal at all.

P.S. My mouth was cracking for all of the egg shells on the Chao Fan.

Today, August 10th, 2023, we dined in Chowking Santana Grove. We ordered the typical Chao Fan with siomai.

However, we were dismayed that the chili oil that they serve is more of a "bagoong". I can say by the smell and taste that the sauce is not a chili oil.

What's even disappointing is, they didn't inform us that the regular chili oil is currently out of stock. Yet, they served "spicy bagoong".

The bagoong is not a suitable sauce/dip for siomai. But what's more concerning is, it contains seafood. There are customers that have allergy to seafood. What if it causes allergy? It's a health risk.

They should've just informed us that the chili oil is unavailable and we could've looked for a different place to eat.

Hi gusto ko lang po sana iinform na yung product na nadeliver samin today (Pork Chao fan) is sobrang tigas po ng kanin, halos lahat yung 3 ordera same na ganun ang kanin. Sana magawan ng action yung gantong bagay, hindi po ako galit pero madalas na kami po na experience na matigas ang kanin ng chao fan yung parang hindi naluto na kanin po. Thank you I'll wait for your feedback po

NAME:Noemi Apellado

CONTACT NUMBER:[protected]

CHOWKING BRANCH: Sm Calamba

DETAILED COMPLAINT: Good Day! I want to inform you na Hindi binigay Ang resibo ko nung cashier. Since nakisuyo lang ako na intake out ako Ng food nung cousin ko. may Isang meal na wala don sa biniling food. Tapos wala pang resibo nakakadismaya nman. Pag dating dito sa bahay chineck Hindi binigay yung Food na take out at resibo. Tapos parang galit pa daw yung Cashier. Hindi na check yung food? Why? First of all madami syang but it na gamit second. Hindi na Namin. Responsibility yun third. Before ilabas Ang food make sure you complete the order of your customer and yes twice na to nangyare . Nung una Hindi ako nag complain dahil baka nag madadali lang talaga kaya nakalimutan. Pero Hindi eh kundi ako mag co complain baka maulit pa to sa iba! .Thank you!

No available Halo Halo when we came in 08/05/2023 & 08/06/2023. The ambience is so, hot air-condition is not functional. The promise time given is 10 minutes only and base on the receipt time stamp is 3:08 am we received our orders 3:38 already. Since we waited, we're expecting that our Food is hot and fresh but to my dismay only half of it are fresh and hot the half of it is cold and gummy. Buchi is one of my favorites since it is not available on other sister company of this fast food. It summer! Halo halo must be available at all times.