Amazon’s earns a 4.3-star rating from 11988 reviews, showing that the majority of online shoppers are very satisfied with their purchases.
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amazon treats her faithful customers of many years like dirt - buyers beware!
I have been an Amazon customer for more than 7 years, with purchases of more than USD$8000 yearly (all purchases are recorded either via email or print-out Amazon account summary). The reason I am writing this review is to expose what Amazon does to her faithful customer.
I make purchases of at least 20 to 30 books in each order several times a year, so I do consider myself a “big” customer of Amazon’s (let the reader be the judge). The reason I make such regular purchases is this - I am doing research and require books for my papers. Besides, I am a bibliophile and an avid book collector.
The quality of Amazon packing has progressively deteriorated over the years. In the early 2000 (i.e. from 1999 to 2003), Amazon shrink wraps my books for delivery. In the last few years, the packing has decline to such an extent that, several books were simply thrown into a box – sometimes with nothing and sometimes with a plastic bubble on top – and the books were shipped all the way to Asia with such flimsy packing. Imagine 10 books in one box (the orders of say 30 books were often split into a few shipments). What do you expect to see when the books arrive?
Needless to say, there are badly damaged books in every shipment.
I never requested for replacement of books with minor damages i.e. slight dog-ears, little dents, or even a mark here and there. Thus far, I have only requested for replacements when the damage is substantial i.e. numerous dog-ears, dents to corners of books, torn covers (even torn hardcover jackets), or crushed pages.
Apparently, Amazon dislike customers asking for replacement, even when customers were to send back those damaged items. Recently, I asked for a replacement of a damaged book which was an expensive item. The damaged book was sent back to Amazon, but Amazon sent me another damaged book as a replacement! I do not know if the damage was due to transport or originally there, but the book had dents, crushed pages throughout, and markings.
I therefore requested for a second replacement for the damaged book. But this is what I received from Amazon in my email the next couple of days:
Email from Amazon Management:
Date: Wednesday, 27 August, 2008 11:03 PM
Hello from Amazon.com.
A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.
In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.
Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.
If you require additional assistance, or have any concerns, feel free to contact us directly at mailto:[protected]@amazon.com.
Please do not contact regular Customer Service again, as they will no longer be able to assist you.
Regards,
Account Specialist
Amazon.com
With the aforementioned email, I can no longer access my Amazon account. What’s more, all my standing replacement orders and credit card details were frozen and taken by Amazon (can’t I at least DELETE my credit card details? What about those well-known Amazon hackers who hack into accounts to steal credit card details?). What’s most frustrating is that – I cannot even log into my Amazon account to stop SPAM mails from Amazon from being sent to my email account.
This is what I wrote to Amazon after receiving the aforementioned email.
Date: Thursday, 28 August, 2008 12:06 AM
Dear Amazon,
Re: Closure of My Account After So Many Years As A Customer
1. I do not understand why you have closed my account without even discussing this with me. The alleged "extraordinary number of incidents" were not due to any faults of mine.
2. Take for example, the numerous paperback books I ordered. In order to prevent damage due to the packing of MANY books into one box, I have been splitting my orders recently (and PAYING MORE as a result) into lesser and lesser books. Go and check it out: it would be cheaper and more economical just to purchase all the books in one order. Instead, I choose to pay more and split the books up into several orders (like 10 orders). With each order, I have to pay a shipment surcharge. I am willing to do so because the packing is very poor, and the books often arrived damaged. The soft-covers were often placed into a box with nothing, or a simple plastic bubble. The books become damaged when the corners of the books rub/knock against the inside of the box or when the books rub/bang into other books within the box.
3. Hard-covers were more resilient to transport, but not all books come in hard-covers. Even so, I have hard-covers damaged every once in a while. Some hard covers had badly torn jackets.
4. Thus far, I have returned damaged items as instructed.
5. Furthermore, I had appealed to shipment (like writing to them) to pack my books well i.e. to wrap my books in a plastic shrink wrapper. Once in a blue moon I get books wrapped in a shrink wrap, but even so, the shrink wrap was done such that the corners of the TOPMOST book were bent inwards (due the to hasty shrink wrapping or carelessness). As a result, the book was damaged.
6. Other than the packing problems, I had no other complaints against Amazon. I never complained when my orders were delayed for months. I never complained when you say that a book was in stock, and when I ordered, you cancelled my order because there is no stock. I never complained when you cancelled an order because the price was allegedly a “mistake” (too low and couldn’t make a profit?). Why didn't you just pack my books properly? There were even times when I had to re-order the damaged book because your replacement book was damaged as well.
7. I am a book collector, and I will want my books in new or reasonable condition as I had indeed paid for NEW books, not damaged ones. I will accept the book if it has no dents, severe dog-ears, torn or bent covers.
8. Lastly, I have purchase books from you for more than 7 years, and have given you much business. You could at least DISCUSS this issue with your long time customer.
9. This is not the way to deal with a faithful customer of so many years.
Yours sincerely,
XXXXXXXXXXXX
Conclusion:
I would like the readers to be aware of how unprofessional Amazon is even with her faithful customers. Buyers beware!
Update:
Seems like the problem is widespread!
http://forums.slickdeals.net/showthread.php?t=908910
/URL removed/
http://forums.highdefdigest.com/blu-ray-bargains/50451-anyone-elses-amazon-com-account-get-closed.html
http://www.complaintsboard.com/complaints/amazoncom-c93533.html
http://www.epinions.com/content_442900319876
they closed my account and no refund
Here's what I received from them via email. — Hello from amazon.com. A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments. In the normal course of business, the occasional problem is inevitable. the rate at which such problems have occurred on your account i...
Read full review of Amazon and 136 commentsterrible customer service people create mistakes that cost us money
Amazon.com's supposed customer service is difficult to deal with. The Web site didn't offer the kind of help I needed, so I finally unearthed their phone number (cleverly concealed) only to talk with someone whose English was difficult to understand. He created a problem which resulted in my having to reorder. But following the "help" suggestion that explained I could combine orders (and thus save the shipping costs of the added item), I found that you can only do this if you manage to complete the "combine orders" in a nanosecond or less. If a minute elapses, you cannot combine orders. The second person I talked to was totally incomprehensible, and I really am not sure what we were talking about. The final result after a couple of phone calls, cancellations, reorders, and frustrating attempts to get the right book back into the order was that I had to pay shipping for a book that should have been on the first order (and thus not charged for shipping). Does Amazon perhaps seek out people whose English is so difficult to understand that customers wind up just hanging up and resigning themselves to do business elsewhere?
I purchased a refurbished ipod nano from Amazon. I received a very worn and used unit with no battery. Amazon refused to refund my money. Amazon is a flea market, they do not stand behind what they sell and do not care about their customers. If you buy online do not use amazon.
A lot of companies outsource their services, especially customer complaints. You are actually talking to someone in India most likely, hence the thick accent. Also, culturally people in other countries are not used to being able t complain or confront their superiors or bosses and find that Americans are not respectful enough of superiors or may be too whiny. I was told once that 50 degrees inside my house was not to be complained about. I immediately requested an American representative stateside to discuss my broken furnace. Politicians especially Republicans are paid big bucks by lobbyists to outsource our jobs and even our medical records which are read by techs and doctors outside he US. Our medical records and billing are done by India and other foreign countries. Talk about national security. All theses foreign countries know all about your medical history.
Essentially to hide in a cave and send out disturbing emails that you can't respond to. It recently happened to me. I received an email from an "account specialist" regarding a purchase somewhere in the past. Problem is, however, they lock your account and you can no longer gain access to fix the problem. The customer service reps are completely clueless and know nothing more than you do. To make matters exponentially more frustrating you cannot contact these "account specialists". You can't email them and you can't call them. Evidently, unlike the rest of the modern business world, these people don't have phones. Not even the customer service reps can connect you to this group of people. So, they lock your account and accuse you of doing something wrong. And, to push your frustration to a new level, you can't contact anyone to learn about the problem or attempt to fix it. Welcome to Amazon.com. Yes, this is how they treat their customers. Much like criminals. It's an interesting if not inept concept of operating a business. Guess what Amazon, you aren't the only merchant on the internet. In fact, there are plenty of competitors that understand how to properly treat a customer. Perhaps the loss of my business won't impact you much. But it's obvious I'm not the only upset customer. There's little wonder why your ratings are in the toilet. Similar to many other over-sized companies out there who have lost touch with the customers who support their business. Keep ignoring it. The marketplace will punish you accordingly.
I have had a similar experience.
So what IS Amazon's phone number for complaints?
I have a complaint, too.
Thanks
rip off
I only sold items on Amazon.com for a few days when the Seller-Performance Team at Amazon.com blocked my account. I found that I had included my email address in a seller comment which was breaking Amazon's policy. Then I agreed to their terms and they re-opened my account. Later the next day, someone from the Seller-Performance Team once again blocked my...
Read full review of Amazon and 46 commentsmoney stealing
In April 2008 we received order from Sheila M. for Panasonic PV-GS80 MiniDV Camcorder. The product was considered new-open box because the box was not sealed by the manufacturer anymore but the product, the camcorder was never used, therefore, brand new. Before shipping it to the customer, weve taken it out of the box and checked everything was ok and that...
Read full review of Amazon and 2 commentsfraud & scam
I read your post, this is a big problem. Is there any class action going on? If not, should there be? Imagine how much CASH, Amazon held by closing all the accounts. If you know anything, let me know. I will do the same. Selling on Amazon was my job, I would not have risked it for anything.
Lucas.
This is their scam, they con real businesses out of money, they wait for you to sell a decent amount then they close your account and keep all of your money! Amazon.com is a bunch of criminals who need to be jailed they are nothing more then thieves
I don't believe this came from you.
From: order-update@amazon.com
Subject: Amazon.com - Your Cancellation [protected])
Date: March 5, 2010 4:24:30 PM GMT-07:00
To: jgreenbe@u.arizona.edu
Dear Customer,
Your order has been successfully canceled. For your reference, here`s a summary of your order:
You just canceled order #[protected]
Status: CANCELED
ORDER DETAILS
Sold by: Amazon.com, LLC
yeah they did the same thing to me then held my money for no reason and they still holding my money 6 months later they are worse the ebay scammers!
I had my amazon account for years and have 100% positive feedback. I have recently opened a business and put a few products up for sale. After giving them few thousand of dollars in business in just 2 weeks they closed my account without telling me why. Impossible to get through to anyone other than regular reps who only say " I cannot help you". They fore thousands of dollars for 90 days after already being closed for almost a month. They do not provide any info at all! I have no idea what why or how. I am in the dark with frozen funds and no seller account. all i get is that its a permant action and any further account will be closed. as if im a ccriminal and black listed. i called a million times and sent a million emails to different department. Amazon is a complete fraud. They also insited i give them all my wholesale contacts with links on where i get my products as I was the cheapest price on their site. what a scam! I gave my customers better customer service than I ever got on amazon. I had all tracking numbers updated onto amazon, and replied to all inquiries the same day. all my customers are happy. The couple that received non working units I immediately replaced and they are happy too. I have NO disputes, no claims, no chargebacks, no bad or neutral feedback. I have NOT violated any policies.
Does anyone have any idea what the heck amazon is doing?
money stolen
We opened a Merchant Selling Account with amazon.com in February 2008. Over the two months we sold above 40 products through their website, however, we never received payments for those. In April 2008 amazon.com stopped our activity, in May 2008 we received an email stating out account was suspended. When we wanted to know more and resolve the problem, amazon.com ignored our effort and simply stated their decision is final and they will not even consider discussing it. Our money, of course, never made it to our account. When we reviewed our account statement we noticed amazon.com charged us percentage for each sale on their website, they automatically took the money from our account. We never got paid, we never got money for our products that got sold on amazon.com!
We tried calling amazon.com to find out what is happening only to find out the department taking care of such issues does not have a phone line, our only option is to email them and wait. So we emailed them. After a while when we’ve got no response, we tried emailing them again, still, no response.
Seems like amazon.com only knows how to take money away, once they are the ones to pay, there is no one to take care of it, no one to pay, no one to take care of the merchant!
Amazon is ripping off millions... but they still dictate the market. Something needs to be done. They always use the excuse that you did something wrong to block you. It seems this happens to the people that start to notice that they are losing money and all the hidden fee's. That in reality Amazon is ripping them off. Most people do not realize amazon has fee's etc... hidden. They make it complicated to see a true picture with their reports. Plus their shipping department take YOUR inventory to sell under the amazon name and then report it as lost.
Wow -- They need stopped. Boycott Amazon Sellers.
The bank issues you a statement credit after the card is issues, the discount doesn't apply directly to your order. Call Chase bank and verify that you got the statement credit. If not, then complain to the bank.
I purchased two items at Amazon omn Apr 8, 09 taking advantage of a $30.00 rebate using the Amazon card. On checking out I found that the 30$ promotion had not been applied. I called and after complaining the responder said he understood the issue and he would issue a one-time credit of $20.00. He also gave me an 800 number to call 2 days later to verify that the credit had been applied.
I called, there was no credit and an indian from india said he did not know anything about. The advertising was fraudulent, the purported credit was a fraud and of course the customer is left holding the bag.
Large companies can get away with anything. Advise to others (too late for me), watch your ###!
Prime membership and shipping
I order lots to books and dvds. I thought an Amazon Prime membership would benefit me. Amazon Prime promises 2 day service, but that may be for the first few orders. After a few orders, it was all downhill. I wanted 2 day delivery. Instead, it has been a major headache. After a few on time deliveries, Amazon decided to push me to the back of the shipping...
Read full review of Amazon and 97 commentsterrible customer service!
Amazon.com hides its contact number for a good reason. They don't want to hear from you. In my most recent experience, I painstakingly researched several records, items of clothing, and a computer that I placed in my shopping cart. This was the largest order I was about to place with them ever. The very next day, when I clicked my cart open it was empty. I have just spent 3 hours with various Phillipine and India operators, two of which closed the phone on me, another had me wait 20 mnts to access a supervisor who did not help. 3 hours of pure frustration.
Before doing anything, these people want the e-mail address, the name, billing address and the last 4 digits of your credit card to protect YOUR privacy! All this to find out why THEIR computer is malfunctioning.
Lets teach all these companies who forgot about proper consumer service a lesson. Let's take our business elsewhere. Dell's demise is benefiting Apple. Amazon will probably learn its lesson too late as well!
I tried to purchase "The Vikings, Complete Second Season" on DVD, but instead I was sent something to watch on the television. I do not want this item, and I will not pay for it, if it appears on my statement I will contact my account company and have it removed. Please correct this mess if you value my business.
buyer beware!
On April 27, 2008, I purchased the Motorola
HomeSight security system from Amazon.com. Once the order was placed I
was told that I would be receiving the security system from Axsecure.
I really didn't think that much of the notice because I believe I have
received other items from other sellers on Amazon's site anyway and so
far I had no complaints.
Doing business with Axsecure was a HUGE
mistake. I received the security system 3 days later and was shocked.
I thought this was great. WRONG! I opened the box to find NO receipt
for the security system and ONE confusing page on how to install the
software and what to do if the installation failed. In the meantime, I
am looking at the system and I find one piece that I am unable to
figure out what it is for. There was nothing to tell me what each
piece was, how to use them, or which plug went to which item. This is
the first time I have dealt with anything like this.
I have to
say at this point, I am wondering if I paid for a refurbished security
system and not a brand new one, which is what I paid for.
I
decided I wanted to return the system, so I tried to get information on
Axsecure. The only information was an email address. I sent an email,
but there was no telling how long it would take to reply and I wanted
to get the system in the mail ASAP. I called Amazon.com to ask how to
return the system. I figured that since I placed my order at
Amazon.com, they had some responsibility in helping me get a refund.
It
seems Amazon.com hires people all over the world to be customer service
representatives. I went threw language barrier after language
barrier. I had to repeat myself so many times that in the end I hung
up on the first 2 representatives. I kept asking for a supervisor, but
all the representatives would do was ignore my request for a
supervisor. I finally called a third time and told the representative
that I was not going to give her my information and that I wanted a
supervisor. At first I was told there were NO supervisors. When I
told her that not 5 minutes before, I was told there were supervisors
there, she then told me they were ALL busy. I told her I would wait.
After
2 minutes the representative came back on the phone line and told me
the supervisors were still busy. I said, I'd wait. Around 5 minutes
went by and the representative came back on the phone line and said
that the supervisors were still busy. I told her that, I was still
going to wait if it took all night because I had nothing to do anyway.
In less then 1 minute I had a supervisor. What a waste of time. He
cared nothing about my problem. He kept saying it was not Amazon's
responsibility and that I needed to contact Axsecure. I ended the phone
call letting the supervisor know that I was filing a complaint with my
State Attorney General's office.
I immediately went online and
filed my complaint with the Attorney General's office. While finishing
up with my complaint, I got an email from Axsecure. I received this
reply in bold, black letters:
sorry no returns on open items they have a tech support # its a great system
Had I been informed that there would be NO returning this item when I was ordering it, I WOULD NOT HAVE PLACED THE ORDER.
I
called Amazon.com back and I was now more than furious. I finally got
someone that understood English. I told her that it was against the
law to sell something WITHOUT informing the customer of a NO RETURN
POLICY. I told her I got an email from Axsecure stating they do not
have a return policy. She told me I was correct. Suddenly, I was
receiving customer service. She was extremely nice. At this point I
didn't trust her either. This representative asked me to hold while
she did some research. Amazon has a guaranty for satisfaction. She
was going to file a claim and issue me a refund.
I asked what to
do with the security system and I was told that I could either keep it
or send it back but was never given an address to send it to.
I placed a call to Motorola Homesmart and told the representative that the Homesmart system was a piece of junk. To my surprise he agreed. On top of that he told me that the system I purchased was OBSOLETE! Not only is it obsolete but if someone has purchased this item and needs a new CD, they are NO LONGER available and the consumer is out of money. Now I know why Amazon told me I could keep it if I wanted to.
In
the past I have rarely had problems with Amazon.com, but this time was
a real learning experience. You have to beware of ordering things that
are being sold by other companies. Before you place an order, call
them or email them and find out what the RETURN POLICY is. You also have to worry about whether or not you are getting an obsolete item. If Amazon doesn't know or
can't tell you how to find it on their web site (I was given
misinformation), DON'T place the order.
I
received a couple of emails from Amazon.com telling me how to check the
sellers return policy, but guess what? The information I received was
worth nothing because what I was told to do, couldn't be done.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dead on that's exactly the customer service I just received from them!
The description of their customer service is dead on how they just treated me, plus there is way more to that Ive described in my facebook comment on them !
scam and fraud!
I searched the net for 'Canon PowerShot SD790IS 10MP Digital Camera with 3x Optical Image Stabilized Zoom' the best price I got was $229.95 from amazon.com so I naturally placed the order, received a confirmation and thought I was going to get my order in a few days. Well the next day I received this email: Greetings from Amazon.com, We're sorry, but the...
Read full review of Amazon and 5 commentsNot worth what I paid
On December 30th, 2007, I purchased the book "Stalking the Soul" online. The most inexpensive price listed was $79.97. Since the book had been recommended by Dr. Alice Miller and since the reviews were so "glowing", I thought I would be getting a textbook sized book or workbook-type book. I also expected a very high quality product for that price. What I got was a book that was poorly translated and which had basically no new insights for me. I also discovered to my disappointment that the book lists in the US for $22.00, representing an overcharge of $57.97. I have repeatedly emailed amazon and livrenoir to request the refund of the overcharge, so far, without success. The book is in no way worth more than the list price of $22.00 and they have no business charging more than that, if that, for it.
The complaint has been investigated and resolved to the customer’s satisfaction.
scam and cheating!
Amazon send me an email stating that I had violated their policy WITHOUT telling me what policy did I violate. They blocked my account and withheld my money. Amazon customer service asked me to email [protected]@amazon.com and NO ONE has responded to my request of an investigation of my account? Amazon held my money and states that they will hold my money for 90 DAYS! But No explanation what caused that action? I have NO one filed claim my account on A-Z claim.
Without any warning or explanation of what is going on? Amazon decides to close my account and I cannot find any customer service at Amazon is willing to explain to me.
Amazon does NOT respect seller at all but takes commission from us.
Amazon does NOT respect buyers at all either, I have had this problem happen to me as an buyer on amazon, I am happy that their longer targeting whole familys but still I don't like this type of drama that amazon has picked to use, when they don't agree with you about an A-Z claim, and close your account because of it, even if you sent them an bunch of jpg images showing that the product was damaged from the 3rd party seller had sent you. also note I wish bing.com removes their amazon gift cards, I don't think they should support them anymore, I wish they would provide gift cards for book places like barnes and noble instead of amazon, or somewhere the buyer doesn't have to be afraid of the online store closing their account and acess to the gift cards that they earn by doing web searches for months at a time etc.. I hope you get my point here.
as an buyer and student buying books I had this problem while using their A-Z claims about gift card from bing.com sources, also not sure but I think they broke some califonia law on gift cards not sure, and again I don't plan on using amazon.com anymore myself, since I don't want them to cause my family any more problems then they have done so by this message to me, afterwards they reply with an different message and different subject back to me on this topic of closing my account, the item which got it closed was an used dvd set that had came damaged, that one item made it pass their A-Z claims limit I guess I was never awere their was an limit untl I got the message below at this point its too late, if they did break California law someone else needs to go after them for it, since I don't like this kind of drama, nor problems from the one item that clearly I will not see an refund to my gift balance since they closed my account, also note I am an learning disabled student that they sent this message to. my learning problems are in English and math subjects if your wondering about that.
Your Amazon.com account has been closed
Hello,
We have closed this account because you have filed A-to-Z Guarantee claims on an unusually large number of your orders. While we expect the occasional problem with an order, such large numbers of claims can suggest that customers are misusing our A-to-z Guarantee.
If you had open orders on this account, those orders were canceled when we closed the account.
Any digital content you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Account menu on Amazon.com (www.amazon.com/manageyourkindle).
If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.
Sincerely,
Account Specialist
Amazon.com
Item listed for $136.91 and was charged $169.70. #[protected]. Cancel order and membership immediately.
Lee Ray 111 Stamping Ground Rd. Frankfort KY 40601
Amazon has stolen my money. They refunded a customer of theirs that claimed the product did not arrive. I provided all the tracking and conformation as well as a copy of the USPS label that was created that clearly shows the person received the item. Amazon never responded to my emails and I closed all my listings and will never do business with them again. I too would like to inform any future sellers about the scam that AMAZON promotes.
Mike
evregreen9mile@gmail.com
Same thing happend to me today. Amazon has cancelled my selling account without any reasonable explanation.
If Amazon is questioning my integrity without any justification I do not want to do business with them and neither bring business to them. Therefore I have closed my Amazon account and I will never use their website again.
I suggest you all do the same.
I would file a complaint against them through the better business bureau or the state attorney general. It's what I'm about to do, if I don't hear from them about closing my account for no real explanation.
I bought a stainless steel pressure cooker 23 quart for 79.99. When my confirmation email arrived the charge was for 525.27. There were 5 more stainless pressure cookers in addition to the one I was trying to order... all for 6 quart pressure cookers. I did not order these items so I called Amazon and was informed they could do nothing because they were not involved in the transaction ?!?!?! I yelled of course you were involved as these 5 different companies are on your site and only Amazon has access to my credit card.
This is not resolved but my intentions are to refuse shipment. Also I will call my credit card company and tell them not to pay for this unordered merchandise. I sure hope this works...
AMAZON IS SCAMING SELLERS. MY HUSBAND WORKS FOR A LOCAL NEWS STATION & I GOING TO JUMP ON THE CHANCE TO LET THE WORLD KNOW .
My funds are also being held. I gave proof of everything, proof of all purchase, proof of all shipping, even proof from buyers who are happy playing with their purchases. I have no claims & 100% feedback. They will steal your money. I WILL ALSO BE WILLING TO GO ON A TALK SHOW.
Amazon restricted certain item listings from being sold during the holiday season. They did this without notifying sellers what items were being restricted and which items were not.
As an average user, I had no idea what Amazon.com policies were in regards to item listings. I usually sell stuff if I have it, on average a few times a year. Early this December, I sold some items on Amazon's listings. Amazon does not allow normal users to create pages, only to add seller listings in already premade pages under "NEW", "USED" and "LIKE NEW" conditions within these "other buying options" listings.
they closed my seller account, but not before suspending thousands of dollars of equipment that i have purchased is being held on amazon for 90 days! I have proof of everything, proof of all purchase, proof of all shipping, even proof from buyers who are happy playing with their purchases, while I am out of the purchases costs of these items, as well as the items themselves. Its like I've been robbed.
Yea amazon closed my account and is holding my money for 90 days, I have gotten no responses from alliance@amazon.com, I really need the money and I have no idea how to get it all they told me is Ill have it in 90 days. If you find out anything new about it please email me keep me updated
--Wesley
amazon refund nightmare
Well, I have shopped with Amazon for years and was one customer who spent a lot of money with them. I did most of my Christmas shopping thru them as well as gifts all year round. I never had a problem with them until now and did it turn out to be some mess! I ordered a camera from them on Dec 8th. I received it on Dec 12th and realized I ordered the wrong camera. I called Amazon and Mary was the person on the other end. I explained to her I ordered the wrong camera, that the mistake was mine and can I return it ASAP so I could re-order the correct one.. She assured me I could and sent an UPS shipping label to me. I then explained to her that I wanted to place an order for the correct camera and get it in time for xmas but that I would need the refund credited back to me before I could do that.
Needless to say, credits go much much slower than the debits! I asked if there was anyway she could expedite things for me. She advised me to get that return camera back out to her as soon as I can. A little while later I get an email from Mary saying: Due to the circumstances surrounding your order, I have made a one-time exception to our standard policy. For an advance refund.
I thought that was a great gesture on their part and I was praising Amazon! Indeed on 12/13 I went to the site and found under that purchase: refund settled; amount of $216.31 (minus shipping) refunded back to bank account and they sent me an email to confirm.
I waited a day and then re-ordered the correct camera thinking that the deposit from them would should be back in my account before they took the new amount out.
On Dec 17th I get a notice from my bank that I have an overdraft and I find out that Amazon never deposited the money back into my account. SO on the 17th I placed my first call and got Miah and after going over everything she advises me to contact Telecheck. Now, this just did not seem right to me. I didnt pay with a check and I didnt like the feeling of being blown off by her. I call Telecheck and after a long waste of time I find out they cant help me. So I call Amazon AGAIN and now I get Mary! Now Mary seems very helpful and assures me with a speech that this is going to be settled, not to worry, she will take care of this for me. She advises me to fax my bank statement to her for verification of bank fees and showing no deposit yet from Amazon and also advises me to call my bank and check on their end as she felt they could be holding things up for some reason (huh?) Yeah, whatever. One other thing: she is forwarding an inquiry to their billing dept to find out where the money went. She follows up with an email confirming her advice to me and ends with saying I will hear from them in 1-2 days. I faxed my bank statement and also called my bank and the manager did a search of their records and just as I had suspected, they had received nothing from Amazon. I call back a third time that day and got Reena and just asked her to update my status with a note that my bank is not the one holding up the money.
Well, I had received no communications whatsoever from Amazon and decided I was going to call on the 18th and see if someone could give me an update and see if anything is moving ahead here and making progress. Now I get a Ron who gives me that very same speech about being certain he could resolve this and leaving me all warm inside. I go over the whole story AGAIN and he then proceeds to put me on hold. He comes back on and tells me it's too bad I didnt get him from the beginning because he could have helped me then. Now, it's too late, everything is pending and everything right has been done on their part and there was nothing more to do. I was getting the blow-off! Oh, he says, one last thing, he'll give me a $30 gift certificate for my troubles. He'll get that off to me right away. Well, thanks for that gesture.
Dec 19th- no word from Amazon regarding anything, no money and no stupid $30 gift certificate. Now they are just adding insult to injury!
Dec 20th-called AGAIN got Angelo this time who gives me the very same exact speech but says it like he REALLY REALLY means it! reiterates all the same things to me: sending an inquiry to billing and now he'll up that gift certificate to $60 because he's really really sorry about all this! He makes arrangements to call me between 10 and 11 am the next day to tell me how the inquiry with billing goes.
Well, by 11:30 the next morning after getting no phone call from my friend Angelo, I call and get Alvin who makes me go through the whole damn story AGAIN and he proceeds to give me that VERY SAME EXACT SPEECH and I realize now with horror that they are all just reading a speech off a piece of paper. I get a chill from this. I ask to escalate this now and pass me along to a supervisor. After making me hold for 45 minutes (!). I'm pretty sure that I spent an easy 6 to 8 hours on the phone by now.
Now I get Kirk the supervisor! Now here's someone who should be able to get to the bottom of things. First I get that speech which she recites a few times during our conversation then makes me go over everything all over again! No one seems to pass on the info or read the notes that everyone tells me there are entering into the computer. Just wasting my time...
What do you think happened? After much pleading with her to please give me my money back before Christmas as I could really use it, she implies several times that she's suspicious about my bank being the problem, she will forward this to billing (this is the third freaking time I heard this). I told her this was done twice before without results and why did she think I should expect results this time? She told me she has friends in billing and she will get to the bottom of this eventually. Essentially, the supervisor offered nothing more than all the other people I talked to, she really blew me off and didnt even comment on the missing gift certificates. She wasnt going to go there and made that perfectly clear. She also made it clear that I wasnt going to get this money by Christmas and she didnt know how long it would take. Basically, I have been given a royal run around by this big company who have wasted hours of my time, cost me bank fees, took my money and kept it and didnt keep one promise any of them made to me. I am disgusted big time with Amazon and will do everything I can to publicize my story and embarrass them! Also, I paid with a credit card and am filing a complaint with them to recover my money as I dont think Amazon is ever going to give me back my money!
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently noticed that on my Prime Video bill that is paid by my credit card automatically that I was getting charged twice a month for both Prime Video and Roku subscriptions (which I was told by the representative was owned by Amazon). I had not been checking my credit card purchases as I should have and this had been going on for four months. I called and got a representative and he said he couldn't see where I was charged twice so he sent me to a supervisor. The supervisor once he realized I had my credit card statements in front of me acknowledged that it looked like that had happened and would refund the overcharges. The thing is, he acted like it was business as usual. They were charging me 10.59 twice a month for Prime Video and 8.47 twice a month for Roku Video. I had him cancel both subscriptions until this was straightened out and the rep said he would refund me the overcharges within the next three business days. This conversation happened yesterday so I'm not sure if they will follow through or not but it occurred to me that with their 1.5 million subscribers if they double charge a percentage of customers many may not even notice it if you are buying movies etc.. After looking up reviews for this and the problems other people have had I think I may be losing faith in the integrity of this company.
Every time I need to return a product from Amazon I never see the refund posted on my credit card even though they claim the refund was issued then I have to gather all of the information and mail it to Billing Disputes. I don't know why it is such a problem on their part, makes me not want to order from them anymore.
I purchase a hose pipe and as soon as we put it on the tap it split right down the middle been trying to get in touch with chinatera for a refund but can’t get any sense out of any one just keep saying I didn’t order any think .its come in on my statement I paid £12.99 for with a number next to it .
Its a business within a business. Cumulative amounts of funds being held for refund is a very large one. Each day they hold the cumulative fund is a lot of money being made in interests.
Sounds very familiar...the numerous calls with numerous customer service reps with all sorts of promises and nothing is resolved. Amazon simply sucks!
That is really bad service!
This is a game. The drudgery of trying to navigate their system is known to them, easy money! They probably make more money off of restocking fees and miscellaneous charges or holding the money than selling things. That's the new reality. Unmitigated Greed
I am having similar issues with amazon... I have been a happy amazon customer for years.. last couple of years.. I have had amazon prime... I have a business where we offer language lessons.. a student had a portuguese textbook.. I wanted to order the same book for my portuguese teacher.. I found it on amazon from a 3rd party seller for $35.. and a workbook that goes along with it for $26 from a different 3rd party seller... the workbook arrives.. the textbook didn't.. so I sent the email through amazon asking where my textbook was.. says it was delivered.. but I never got it.. they refunded my money.. the same day I found the textbook from another 3rd party seller "orange zebra"... few weeks later.. got a delivery from them.. I open it up.. it wasn't the textbook.. it was the workbook (for $26.. that I already ordered and received from another 3rd party seller)... but I was charged $53.49 for the textbook that I didn't get... I emailed the seller through amazon.. called amazon.. emailed again.. called again.. talked to several people who all told me different things.. sent me links for postage paid return address form to send the wrong book back.. long list of things to make sure you do to send this book back.. I had to call again.. (4th time).. to get the postage paid form.. finally got them to send me a link that worked.. printed it out.. put the return form in with the book.. taped it all up.. all good... few weeks go by.. I email orange zebra again through amazon.. and ask if they got the book back. amazon also sent me a number to contact "orange zebra"... I called.. it was an air conditioning and plumbing business.. I called twice.. finally in an email they asked me if I could send them the tracking info.. I didn't send it like that.. I just mailed it in regular mail.. so.. they are saying they never got the book back.. amazon then denied my claim.. I am not only out $53.49.. I don't even have the "wrong book" any longer.. zero.. nothing.. but out $53.49.. I am furious that I got ripped off.. I am afraid to order it again.. because I am already out $53.49... I had to call again.. and tell the story again after finding out my claim was denied.. this is terrible business for their part... I cancelled my amazon prime.. I am not going to give them $12.99 a month for nothing.. I have ordered thousands of dollars of items from them over the years.. and the first time I have a problem (well 2nd if you count the first book I never got).. they deny my claim.. I guess I wasn't meant to have this book.. and plus.. I don't have my $53.49 refund.. "do not order from"orange zebra"I think it is a scam.. the"wrong book"they sent me had a sticker on the back which said"goodwill $1.99"... so.. they got $53.49 for a $1.99 book (that's even if they got the book back)... wow.. I am in the wrong business..
Update: after writing to the president I received a call within a couple days and all was resolved. Was also given a gift card for all the problems.
I purchased a Samsung Electronics UN55MU6490 Curved 55-Inch 4K Ultra HD Smart LED TV (2017 Model) Order # [protected] Ordered on November 23, 2017. I recieved it on November 28th and it did not work. Only half the Screen would display. I called Amazon and started a return on the item and UPS picked it up on November 29th. The UPS and Amazon confirmed they received it back on December 4th. I was told that as soon as they recieved it my refund would be processed in 3~5 business days which would mean that according to what they said I should have received a refund no later that Dec. 8. Today is December 12 and I have called many times, still no refund. Very disapointed in Amazon.
fraud and cheating!
I've had the same horrible experience that Amazon.com has done to me. As a loyal Amazon.com user for the past several years, this is the single most WORST experience that I've EVER experienced with Amazon.com. They further cancel your account without so much as a rebuttal, without so much as a reply that what their terms and conditions are, or what it entails. I believe that a lawsuit against this company is warranted, if not to get our money back, then at least to show the rest of the country what a HORRIBLE company Mr. Bezos's company has now become, and the way that it treats its loyal customers and 'supposed' Amazon.com friends.
The complaint has been investigated and resolved to the customer’s satisfaction.
What is the AMAZON telephone number and /or mail address?
I recently found out the my book is listed as Available for Sale at Amazon.com, have you authorized them to sell my book? And also if there were purchases, how do I know about my royalties? Please clarify this. Thank you!
Amazon cheats by selling the new phones online.
I have ordered new i-phone 4 and i-phone 5 through Amazon few weeks before. And paid in full for the new i-phones, but the sellers cheated me by shipping me the old/used phones. I came to know about this fraud when I visited Apple for the performance issue of these phones. I bought the new i-phone5 in Feb, 2014 but Apple says it was activated and used in 2013.
When I came to know about the fraud, I contacted Amazon but it doesn't 'act' on this report. I have got really funny reasons from Amazon for not refunding the money - Amazon gave a reason that the order has passed 90 days so A-to-Z guarantee claim cannot be filed and in addition the seller has ordered a 'shampoo' through Amazon, so money cannot be refunded. Below are my order and product details and also the response from Amazon.
I have all the supporting documents and communications, please suggest me what to do?
Order and item details: Product: i –Phone 5, Black, 16 GB, New.
Order Placed: February 9, 2014
Amazon.com order number: [protected]
Model: MD654LL/A
Serial Number: F2LKRRD9F8H2
Amazon.com does not take care of its sellers! They rob them! They create new fees and ruin sellers businesses! They recently created a $1.00 referral fee to all sellers on Amazon.com they said. That was a lie and I have proof. Anyhow the $1.00 is the minimum Amazon commission on items less than $6.67. All items like $1.95 retail have to be jacked up atleast $1.00 to cover the new fee. 2/3rds of my inventory is small items. I think Amazon has put me out of business because of this, I think. We will see.
I have a personal friend that sells on amazon.com and does about $700, 000.00 in sales per year. Amazon.com did not impose the new fee on them! That is my proof of their lies and how they are robbing the sellers. They hand picked sellers to impose the fee on so they wouldn't lose the big sellers/
I am looking for a new place to sell at, online!
Thank you!
AMAZON ARE DEFINATE SCAMMERS, CHEATS and FRAUDS. I have had both a seller, a buyer and an affiliate account with them. My affiliate account was making about $140 to $310 per month. Not big money...but some money and it was consistent...I even had 7 specialty stores for Amazon (Star Trek, Levi Jeans, Paula Dean, Barbie, Book & Bibles, Cell Phones & Computers) .
All of a sudden...I stopped getting paid...for 3 months in a row! I finally called them. I explained that I could see hundreds of orders...but had not been paid. They said, "because none of the products you purchased apply." I said, that's bull crap! She put me on hold and came back in like 15 seconds...and said, "This is an affiliate program not a discount program we do not pay you for your own purchases." I said..."listen, out of the hundreds of items maybe 10 belong to me. Again on hold for about 15 seconds...she came back and said, "We also don't pay you to refer your friends." I said that is the stupidest policy I ever heard. (Sorry I don't have much patience with Amazon). Besides, there is no way I know all those people. Again, on hold for about 15 seconds (I realized she was just asking someone what to say.) She came back and said...now you will not believe this... and she said, "That includes all your Facebook friends." Now I am really out of patience. It's true...I have nearly 1000 Facebook friends...but I can assure you I probably know about 50ish. She said that was their policy and would not be paying me. I said, "that I don't think any of the orders come from my Facebook "friends""...she said, "Sorry sir" and hung up.
Now comes my seller account. We have sold thousands of items all 5 star feedback (on Amazon, eBay and our own site). When we got a 1 bad feedback on Amazon it turned out they went to eBay and bought something there within 10 minutes and left negative there too. She opened a new account on eBay to buy from me and she could have bought both on Amazon...obviously, she wanted to leave the negative.
Then I received an email from Amazon saying, "It has come to our attention that the comments field of one your listings is being used inappropriately. Specifically, Asin:XXXXXXXXXXX." I checked...everything looked fine to me. They said I had 24 hours to comply or I would be suspended. REALLY FOR THAT! You would have thought I pissed on a goddess Adi Shakti statue (one of their [India's] deities) ! Well not 24 hours but 37 MINUTES they suspended my account. So I called them. The rep looked at the item...and told me to do what the email said. I said the emails says nothing. He said well I looked at the item and it does not appear to be inappropriate in any way. By the way, you cannot talk to the review board...and you cannot email them. You must send a ticket to support and they will forward it. Anyway, I told him that I didn't know how to fix it. He said he didn't either...I told him I was removing the item...and that should fix it...he agreed. :) I removed the listing. I figured I could re-list in a month or two and all would be fine.
The review Board said in 24 hours they would respond to me. It was 9 days later when they finally responded to me to tell me that, "a review of your account indicates you have misclassified the condition of your Marketplace items." 99%+ of my items are BRAND NEW and marked as such. The few, maybe 4 items that are used are marked as such. Really, again?
Oh and they said, "in order to reply to us...do a search in Help for Appeal." Why not just hit an Appeal button? Two other pieces of info...the first issue, "It has come to our attention that the comments field of one your listings is being used inappropriately. Specifically, Asin:XXXXXXXXXXX." ... this was the purchase from the buyer that left negative feedback. Now, I know it is killing you...but what did she leave negative feedback for? Purple? She said our movies were recorded on DVDs with a purple tint. Say what? You know I went and checked all kinds of DVDs...data, movies, etc...and there were some purple, some silver and some gold. I even went back to our vendors where we buy DVDs and movies and asked them...and most of them never heard of this. One said that CDs are solver and DVDs are purple. How about contact me and say, "I don't like purple?" I would have gave her money back...and she could have kept the item...she only spent a few bucks.
Anyway, I would stay clear away from Amazon! By the I have sold for over 15 years on eBay and no negative feedback until this Amazon buyer came over. Attached is the 1 star I received from this customer. I feel like the CIA blacking things out...but when you have a custom that says, THANK YOU {My Business Name} or they mention me by name or they mention the product by name...I have to black it. :) The circled transactions...this was my double trouble on both Amazon & eBay. Like I said...the Amazon order came first...then 10 minutes later the order came on eBay and she had to open an account on eBay for that order. Both items were available on Amazon...and connected since they were related products. To me, and perhaps I am too close...she just came to try and attack my business. Oh...you will notice the one 4 Star Feedback on Amazon (The rest are ALL 5 STAR!) The 4 Star Said, "Great customer service! Love the info on the DVDs." What happened was, She played the DVDs fine on her home DVD Player and on her computer. But they kept saying "No disc error" when she tried to play them in her Van's DVD Player. At first she said on the first 2...I asked if she would verify all 10 DVDs and let me know. She didn't respond for about 4 days...so I sent PRIORITY MAIL the 2 discs that wouldn't play in her car...but played on her PC & HOME DVD Players. The day I shipped is the day I heard from her. Oh well...dumb luck. She said she didn't have time to check them all yet. OK...I re-burnt a special order from her...changed the Parameter's and slowed the burn from 10x (Some burn as high as 24x---but I find too many errors" I slowed hers to 4x...and adjusted the burn parameters on a full set...and mailed her PRIORITY MAIL again...they arrived 2 days later and she checked them in her Van...they all worked fine! Now she had two full sets...one for her house and one for her car plus 2 more to give away...keep whatever. She left m4 4 Stars.
I was a little taken back so I emailed her...and she responded very kind and very polite and said, "I thought you would be pleased with 4 stars...5 stars is for perfect and this was not perfect." I thanked her for being so generous and for being a great customer. I guess she is right. But I wonder how many people guarantee that their media will play in every machine on the planet? I wonder how many would manufacturer her a complete order (stopping production...delaying other orders) in order to adjust parameters that MIGHT work in her other machine? But is fine...I will take the 4 and she wasn't trying to hurt me...she was leaving what she felt was a fair feedback...and I do thank her.
We do not use permanent marker, peel & stick labels and we use top of the line media for our product. When it arrives at your door it is professionally packahed...and other than the "purple" tint...it's absolutely perfect. I get emails all the time saying how please they are and how they wished there was more space on feedback.
But back to Amazon...stay away. They have hundreds of dollars of my money on HOLD for at least 90 days...if I ever get it. But I should be so lucky...I have read where they suspended accounts and they are holding thousands of dollars. I have read, $5000, $7000, $15, 000 and $770, 000! And the later took a loan for $200, 000 to ship his products...he had a run on his item after his product was featured on some TV show. Amazon suspended him for some ridiculous thing...to date I have no idea if he ever got paid. There was/is an active class action suit in Seattle, WA against Amazon.
They will lose this class action and have to pay. BUT...they will keep doing it. The only way to get them to listen is to hurt them. ALL SELLERS BOYCOTT THEM...and ALL BUYERS BUY SOMEWHERE ELSE and cancel your AFFILIATE PROGRAMS...you aren't being paid anyway. By the way...the other day I bought a book about a month ago for $25.00 off Amazon...I would have bought it else ware but it was out of print and I couldn't find it...even in some of the rare book stores on liine...so I broke down because I really wanted the book. IMMEDIATLY in my AMAZON AFFILIATE ACCOUNT (all my links are down)...out of curiosity I looked and sure enough I had a payment to me for $1.36. I thought it was 6%? Oh well...LOL...they will probably read this...realise their mistake and reverse it.
OH yeah...as far as feedback getting removed on Amazon...forget it...They have "Guidelines" and the fact you have proof of fraud from your illegitimate buyer...they don't give a flock of seagulls in Alaska! I have ran out of patience with these fools and the more I read how other sellers and affiliates have had their money stolen...and their accounts suspended for no reason whatsoever...it makes me want to set that place on fire. Good Luck!
I PAID 145$ TO AMAZON FOR A WATCH
AND THIS is whatt i have got for my 145$
Greetings from Amazon.com.
This message is to inform you that we have closed your Amazon.com account.
We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.
We are unable to discuss other accounts with you but please contact us should you have any other questions; we'd be glad to assist you.
Sincerely,
Account Specialist
Amazon.com
http://www.amazon.com
and the worst part..no body is ready to hear now...they just disconnect the conversation...m keep on sending the copy of above mail
I am an international worker of Mturk. I was doing my job quite well and my hit approval rate was 98%, still they suspended my account without any prior information saying that I have violated the participation agreement(I don't know what it is exactly). They forfeited my earnings of $200. When the requesters make any mistake Mturk did not care about it, but when a worker make a mistake they are banned.
I strongly believe that some legal action should be taken against them.
I am an international worker of Mturk. They suspended my account too without any information and my earnings were forfeited. They have no specific reason for doing so. I strongly believe that legal action must be taken against them.
What can we do about this situation. I am a seller and I keep getting screwed by Amazon...has anyone figured out a way to screw them back...? Please share info...plz, plz...this seems to be the only fair thing left to do. An eye for an eye.
I started selling on amazon a month ago and sold a few things. Unfortunately someone filed a A-Z claim on me. I provide all my shipped items with a signature confirmation/tracking just in case someone opens a "item not received" claim to screw me. Well it happened. I was a new seller I had no clue what to do when the claim was filed, i am EXTREMELY disgusted with the way Amazon handled this situation. I believe that Amazon should treat both the sellers and buyers with the same respect not 0% to the sellers and 101% to the buyer. They gave me 3 options either refund buyer, escalate claim to amazon, or other options which includes contacting the buyer. After reading so many posts, I was shocked to learn I am 100% going to lose the case either way and had to refund the buyer without my item back. I was fine if they returned the item to me but they message me telling me she'll think about it and let me know her decision. After 14 days still no response and it seems like amazon had already made there decision which was of course in the buyer's favor. They took my money and said that the buyer can keep the item. I'm out on a 50$ item which I sold for 44.95 with shipping. Also the fees are so high! I sold the item for 44.95$ and the total I received was ~36.68$ that is about 8$ in fees! This is definitely higher than ebay's! At least ebay will protect you (seller). I had a case on me once on ebay for "not received item" the tracking proved that it was signed and received so I won the case easily. But with amazon it's different, if the buyer (probably a scammer) filed a "not received or any case against you" you will 1000% lose your money and your item. SELLERS BEWARE! IM NOT BEING RACIST OR ANYTHING BUT I JUST WANT TO ADD WE ARE TREATED LIKE BLACK PEOPLE BACK IN THE DAYS AND THE BUYERS ARE THE WHITE. EVERYTHING THEY SAY OR CLAIM IS RIGHT. KEEP IN MIND BEFORE SELLING ON THIS FRAUD WEBSITE. AMAZON, WITHOUT THE SELLERS THERE IS NO BUYERS. I'm so mad for losing my money and item! They also suspended my account, they told me they can't tell me. Ok? Whatever. I'm done with this website this is the most DISGUSTING place I've ever ventured. This is so nerve racking, worrying about how they'll steal your money either today or tomorrow... Hopefully no more dishonest buyers open claims for the next 90 days... Just read NatM post and I totally agree
account cancellation!
I received email from Amazon that my account has been closed because someone told them that i have another account with them. When I called amazon they did not want to discuss this issue. Nobody would return my phone calls. I was selling items on their website and now they are holding my money for 90 days (who knows why). I never had any other accounts with them and wanted to resolve this issue. They basically told me that they can shut anyones account off anytime they feel like it and I should move on with my life.
Amazon seller central ripped us off!
We have an account with Amazon.com seller central, we use their marketplace to sell our products. They recently launched an assault on us, they suspended our account and they put a freeze on $5380.00 balance for the next 90 days. They failed to give us any reasons for account suspension, we offered them multiple opportunities to resolve the issue in an open dialog but they refused to call us and communicate with us. They actions are not fair, they are flexing their muscle against many other small businesses and they need to be reminded about the rules and regulations of interstate commerce and treating small businesses fairly. We ask for your help to get this matter resolved, we would like to see our account reinstated and our funds released as we fulfilled our commitments to Amazon and to the customers.
To all Seller Central members who got recently been suspended, the reason Amazon is doing this is to cut competition's and use YOUR money ZERO % interest! Email me to join in on a possible class law suite against this mad beast and claim whats yours!
Different situation for me, but I found Amazon seller support team members are incompetent and not well trained knowledgeable in general. I recently was wronged by A to Z guaranteed claim by a buyer who received the product, a software key code via message attachment but claims that he no longer want to download the software. Since this is first time I encounter this, not knowing what I need to do, I called seller support for advice. He put me on hold for a lengthy time and told me no need to do anything as he was able to verify I did deliver the product and due to the nature of the product, it is not returnable since the buyer continue has access to the code. Apparently he gave me the wrong instruction, I should have represented myself in the A to Z guaranteed claim. 3 days later, the refund was issued to the buyer. I called seller support explained what had happened with the previous support's name and email proof, I was told not to worry that the matter should be reversed that I just needed to appeal. So I need, I received the judgment quickly that appeal was denied due to the fact that I didn't represent myself within 3 days regardless the fact that I was mis-instructed by Amazon seller support member. Thinking that I might not explained what had happened clearly, I re-appealed detailed with sequence of events and with emails as supports, again, I received a rude reply from Amazon A to Z guaranteed claim team that they won't change it's decision and won't respond any further.
I have received 38 notices since AMAZIN suspended my account on 7/8. I have sent 18 PLANS of ACTION. Today I got this - "Hello,
You have not sent us an acceptable plan to address the problems with your account. This is against our policies. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.
Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com "
The first suspension is based on accusations of selling inauthentic products. Each accusation was fallacious.
I made it very clear to Jeff@Amazon.com and whomever else would listen that the accusation were false and some were made by other sellers that want to squelch competition. I did not hold back with my assessment
I know that this was wrong. Jeff Bezos and Amazon want total compliance without the free exchange of ideas. I believe that in my case I am being punished for speaking out and Amazon is dragging this out but will ultimately close my account
This is not my sole means of support and I am working on creating my own viable web site. However, Amazon's action are barbarous and unflinching. While they might sing "We are the World" at company meetings they should follow with a rendition of 'Dark Side of the Moon"
I know enough about the law to know that a lawsuit for just the closure of my account would probably be frivolous. However, the ceaseless and cruel manner of doing so may be fodder for a lawsuit based on the psychological and physical harm caused. No one anywhere should treat someone in this manner but Amazon is a cryptic world in of itself with little connection to the unwritten laws of compassion and empathy
Hello,
I am wondering if anyone can still get access to their vendor central data that is 2014 and older? Please email me with the answer if you can.
Gpatmont@gmail.com
thank you
Recently Amazon started targeting my fingertip pulse oximeter product. First they suspended the product because my description suggests use by health care practitioner. I removed any suggestion as required, but they keep sending emails that states that it is not fixed and there is no telephone number to the product monitoring division. Now, they targeted another product (Xiaomi Mi Wrist Band) and they claim I need a letter from the manufacturer that states I am an authorized dealer. Interestingly, there are tens of sellers small and big who sell my products.
My first impression is that they are biased against certain sellers. I wish we could start a class action against them.
My short term solution is to have my own eCommerce website.
I would like to join the class action. We recently sold a $200 item only sent back to us, problem the item was not the same item we shipped out. It was broken and looks obvious the buyer exchanged it out. We have been going back and forth with the a to z by email for 2 months now, well the buyer gets a full refund and a brand new item. We even sent their joke of a claims department pictures of the item before we shipped it and pictures of what was sent back to us and nothing. Amazon also added $20 charge as well. What do we need to do? Please contact me at 1124.cks@gmail.com.
I am with you an this! I am Josh Dismond, I created an amazon account to sell merchandise. I bought $2000 with of items to sell on amazon for a profit. My account was suspended with the reason of counterfeit items. I provided proof that I purchased these items outright and I should be able to sell them. There is no way I can counterfeit a bluetooth device or camera system or a home theatre receiver amongst the many Item I bought to sell on the site. The performance department sent me an email that even with the evidence I provided that I indeed purchased these items and they are not counterfeit, they are still keeping my account suspended and after a few more emails to them they have not responded at all completely putting a stop to my small business and efforts I have in supporting my family from products I purchased. I am a father of 3 small children and have always worked very hard to provide for them and I feel that I have been taken advantage of. I am a middle class citizen, so $700 means the difference of putting food on the table for us to eat and a roof over our heads. For Amazon its a drop in the bucket but yet Amazon find it necessary to take from me and let a customer take from me and leave me out to dry. First they suspend my account and hold my funds for 90 days, then a customer puts in a claim for an item being broken and did not power on, I had proof to provide that the item was working before it was sent out. They said they send me an email on Sept 15th and since I didn’t respond they just gave the customer their money back. I never revived the email, I contacted seller support who told me that then they just deducted the money from my account without mandating the customer send back my receiver, they also told me they were having problems sending emails out due to the high volume of emails being sent for seller problems. I was willing to show proof that I did everything I was supposed to when putting the listing on the site, Amazon seller support just decided since I didn’t respond they would just give the buyer their money back and let them keep my product I sold. I have found many times these buyers will purchase an item in working condition, put a claim against amazon, and send back a complete different Item that is the same product but broken, and get their money back virtually keeping a product for free. Or put in a claim and get their money back and once they do, they stop responding because they know that now they got a free $230 receiver and I am now at a loss of money and the product. This is called stealing, with Amazon being a willing accomplice to these actions. They do nothing about it and this put the sellers business in jeopardy and Amazon doesn’t care about the well being of the sellers that are sold with the promise of a lucrative opportunity to make a profit selling on amazon. I can’t just let this situation go after the blatant disregard to me as a seller or respect for me selling items with integrity and simply trying to not get taken advantage of.
I had my account suspended just over two weeks after I had opened it! Thankfully I had not put anything up to sell and therefore, Amazon has not taken any of my money.
They said that the account was suspended because it was related to another account. The only way it is related to another account is because my son has an account which had also been suspended (currently being resolved). But the only reason they could link it was that my son was visiting with me for a couple of weeks and used the internet at home. This equals the use of the same IP address for two accounts and that is NOT allowed. Where do I go from here? Any answers to kingnickol@aol.com
I am UK based and would love to hear from other UK amazon seller who have had similar problems.
I have exactly the same problem. Our account has been suspended for negative feedback for non delivered item and missing 1 of 3 items. On the top of this Amazon does fulfillment for us. So actually this is their fault and they received negative feedback not us. Even so, no explanation, reaction, and the last email that our account is linked to some already closed account that is a horrible lie. It is so dishonest I am frustrated I can’t even tell them they are incompetent idi...ts. We are happy to join any a class action lawsuit. office@4GLte.eu
I am an organizwer and have strong ideas on how to counter Amazon's practices.What can I do to help. I am particularity ininterested in aggrieved sellers from MIssouri.
PeterPePeter
phburkard!burkardlaw.com
So I am just curious if anyone else is having this issue or they did not notice this issue.. I am not a big seller, but I do have a few things, but usually in ones or twos. When Amazon's Warehouse damages your product, they refund less that the amount that was owed on the item.
How this works is that lets say that you are selling a book for 10$, the warehouse damages the book for unknown reasons. Amazon is going to give you FMV for the book for the book, not what you are asking for the book, but Fair Market Value. Which could be less than half of what you bought it at. Then they take fees from that amount. reducing to maybe a quarter of the amount of what you were asking for.
My question is how is that ethical? I mean, they are storing your inventory, protecting your inventory, and shipping your inventory all for a fee. But should the warehouse damage your product, they refuse to give you full value for your item.
For an example, if you store you stuff in a storage unit, and lets say the manager/owner decides that he is going to move things around in the process he damages some of your stuff. How would you feel if he told you that he was only going to give you a quarter of what the damaged stuff is worth, and he will be expecting you to still pay your monthly fee for the storage unit. Does that sound right? Why should we pay fees if they are the ones that damaged, lost, and/or destroyed our products? Isn't that part of what the fees are for, to protect our product to be sold to their sellers?
I have had a lot of inventory (to date over 100 items, some of those items were several hundred dollars) damaged or just flat missing, that was stored in the warehouse in Kentucky. I have I have requested that an investigation should be done as to just my stuff come up missing, but I have been refused. just saying that "that is not a service we provide". I told them that I was not asking for a service, I am asking for an investigation be done for my missing inventory.
So the scam is that when your product goes missing or damaged, they reduce the price you are asking for the item to the fair market value, then they charge you the fees as if it was sold, and give you what is left. The thing is that they state that they give you the full price as if it was sold, but that is not true. Several of the items I had that have gone missing were worth around 200$, but amazon only gave me 50$ for the item. Then they took out their fees on top of that. I just find this unethical business practice.
I am not sure how long this post will be active before they take it down, but I just wanted an answer and I had been refused an answer every time.
alerts system!
I have not ever encountered such unreliable services in my life until this month when I missed the deadline of my credit card payment by 1 day. I know I am a busy person, but I also like to pay my bills on time. To be safe and to not miss my payment deadline, I enrolled with the Chase credit card Alerts, which would alert customers for many functions, which include payment deadlines. I appreciated this system because on September 2007, I received an alert email to remind me that my payment would be due in 7 days.
Last month, I did not receive any alert email from Chase; as a result, I did not pay my bill on time. I called and emailed the Chase customer services to ask why, but none of them could provide me the reasonable answers.
Worst of all, when I called and spoke to Tyler, one of the Internet Chase credit card adviser, he told me that I should not rely on this Alert system to pay bill. I was in shock. Chase provides such Alert system to help customers, but customers should not rely on Chase. What a slap on their trustworthy words!
However, I was not satisfied with what Tyler said and seeked second opinion from other Chase advisers. I spoke to Patricia and she told me that my email server could have filtered out their emails. Again, I disagreed with her because I have been receiving all other emails from Chase except my alerts email. I asked her if there was any change in their system that Chase didn't inform their customers to aware of, and she said no. But, from her, I learned Chase did change their email address and they did not inform customers about the change. Instead of using [protected]@alerts.Chase.com, they just started to use [protected]@cardmemberservices.com as their email address.
The latter imposed two issues: 1) fraud email address without using Chase as part of the domain name, and 2) negligence of informing customers about recent change of email usages.
Although I am responsible for my lateness, I don't agree that I am the only person who would be responsible for the whole situation. I post this statement because I think Chase serves millions and millions of people in this world. Imagine if Chase serves 4 million people internationally, only 1/4 of this population, who relies on the alerts system for meeting their payment deadline, could bring them a profit of $15 millions dollars plus finance charges imposed on the statement.
If some of you like me enrolled in this system and did not receive any alerts email last month, please respond to this statement to see if we could make a case. I plan to carry this on elsewhere; if you have any other advice, please feel free to offer here.
Thanks,
Tina.
If you would better organize your bills, without relying on an alert system, perhaps you'd pay your bills on time. If Chase sent you a bill showing your due date, then they did their part- the reminder system is just additional assistance they provide. Get your head out of your rear.
I too have been scammed by amazon.com chase visa, and twice. First time I had a 4.99% Interest rate until bill was paid off, I had the account for two years and was late 1 day past the due date, mind you I had paid my bills on line thru Washington Mutual the same time every month, but this time it was one day late that was in July. They would not reverse the late payment and raised the interest rate to 22.49%. I was irate and I knew it would do me no good. So what I did I paid them off and ate the big interest rate. I had 4 Chase accounts and paid them all off thru a Home equity loan, and closed all of our Chase accounts. That was in Aug 07. I then received convince checks in Oct from CBSI Bank. It was for 0% for 6 months and 1.99% until paid off. So my car needed to be repaired and I had some other wants, and used the check, at 1.99% until paid off. Two weeks later my checking account was overdrawn because the check was denied; they told me the bank account was closed. So I tracked down the bank and found out it was Amazon.com Chase and it was the account that I had closed. If I would have known, I would never have used the check.. I called and was told that they set up those promotions 3 months in advance and so they go ahead and send them out. I did not have a choice and had the account re-opened so the check would go through. I was charged a declined check fee of 39.00 and a Finance fee of 150.00 at 16.99%. I then got a statement dated 10/15-11/14 which showed a check of 5000.00 at 16.49% interest. I made a payment 11/26 for 150.00 which was due by Dec 9 and did not notice that the charge was for 1000.00 more then what I wrote the convenience check which( 4000.00.) (According to chase that is a different matter) I then had trouble with someone taking mail out of our mail box and so I just paid all my bills Dec 2nd for January so I would be safe. I did not receive a statement until today 1/19/07 in the mail. It states that I am over due 180.00 and that my minimum is 434.00 due by 2/8/08. I called and talked with a supervisor Rebecca P. she refused to give me her last name or any other confirming number that I could refer back to in a letter or if I had to proof I talked with someone. She just said that it would be in there notes if they had to identify her. She told me that she was sorry but that the Dec 2nd payment was before the closing date and was considered and extra payment for Dec and I was over due for January. She would not budge on this. Even though it was a different check and clearly was for payment in January. I explained this and, she said that I could have gone on line and read that if the payment was made before the closing date the 14th of the month then it would be considered an extra payment.. I could have also got on line and down loaded my statement and should not rely on the mailed statements. She kept saying that they already had a late payment July (one day late) and they could not reverse the interest rate. I now have an interest rate of 16.40 because: I wrote a convince check on a closed account that did not show an account number, or a name of chase on it. And even though I made a second payment of 150.00 it is not considered a payment. (Guess that was in fine print) This really sucks and something needs to be done. Please someone if you can help I am paying over 150.00 in interest a month. Because 1. I was sent a convince check that was on a closed account that did not reflect that it was amazon.com or the account number and because that I made a payment before there closing date. I was also told that all credit cards practice this procedure. I have never had a credit company practice this procedure. I would understand that if I made a payment with extra amount then it would be just extra on the account, but come on it was a separate check and different date.
Thanks to any body that can help
Kathy
charge back
I had ordered some books and dvds from Amazon.com in May 2007 when I was in Turkey. In about a month I had to leave Turkey and return to India. When after three months of ordering, I did not receive the product , I cancelled the order.
I had advised amazon.com well in advance that since I had left the country from where I had ordered, the amount should not be refunded to the same country’ bank account. Below are some of the emails that I exchanged with amazon.com.
Kindly check my above order which I had given in May 2007, but I am still to receive any of the item. I had ordered these while I was in Turkey and had used Turkey's credit card.
Since I have not received any of the items even after 3 months, kindly cancel all my orders and refund my money to this account.
Name : Philip Hou
Bank's Name : UTI Bank
Account No. : [protected]
Bank's Address : Navghar, Lucky Palace,
Near ST Bus Stand
Vasai - West
Thane - 401202 ( Maharashtra )
India.
As you said that " > 08/15/07 11:02:44
[protected]@amazon.com to me
show details 16 Aug
Dear Philip Hou,
Your order has been successfully canceled. For your reference, here's a summary of your order:
You just canceled order #[protected] placed on August 15, 2007.
Status: CANCELED
_____________________________________________________________________
1 of Mary-Kate & Ashley Collector's Set Around the World (When in Rome/Getting There/Holiday in the Sun/Winning London)
By: Mary-Kate Olsen & Ashley (Actor)
Sold by: Amazon.com, LLC
1 of The Challenge
By: Ashley Olsen (Actor), et al
Sold by: Amazon.com, LLC
_____________________________________________________________________
Because you only pay for items when we ship them to you, you won't be charged for any items that you cancel.
Thank you for visiting Amazon.com!
- Show quoted text -
On 16/08/07, Amazon.com Customer Service wrote:
Greetings from Amazon.com.
First let me apologize for the inconvenience caused. Please be assured that we are here to make things easier for you. We will take
each and every action to prevent you from bearing any loss.I'm sorry, but it appears that your order has been lost in shipping.
I've placed a new order for the items to be shipped to you as soon as possible.
To ensure that your order is delivered quickly and efficiently, and that these items are not held up by delays in customs clearance
procedures, we create a replacement order with charges when an international order is lost, damaged, or incorrect. The charge for
this order is $55.98.This same amount will be refunded to your original order. Both the charge and refund will be applied to the credit card used on the original order.
Here are the order details:
Order Number : [protected]
Shipping Speed : Expedited International Shipping
Estimated Delivery Date: August 23, 2007 - August 29, 2007
cust.[protected]@amazon.com to me, orders
show details 23 Aug
Hello from Amazon.com.
We're writing to confirm that we have processed your refund for $55.98
for the above-referenced order.
For more information on how we calculate refunds, please visit our
web site at http://www.amazon.com/refunds
We hope this is a satisfactory resolution for you. However, if you
have any questions or concerns, please use this link to contact
Customer Service:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html
Thank you for shopping at Amazon.com.
Amazon.com Customer Service to me
show details 26 Sep
Thank you for contacting us at Amazon.com.
I am sorry to hear that you have not yet received your order. However i checked your order and I see that a full refund for the amount of $64.69 has been issue3d to the credit card you have used to pay for the order. I understand that you no longer use the credit card. I am sorry but, we are unable to reverse a refund as we would have to re-charge the cancelled card, and charges can not be applied to closed accounts. If you have another credit card with the same issuing bank, the bank can normally apply the refund to your other credit card. If you no longer have a credit card with the issuing bank they will issue you a refund check. Please contact the issuing bank about the refund on your cancelled credit card. For your privacy, your bank will only speak to you about your account. Again, I would like to apologize for the inconvenience you have experienced and express our gratitude for the patience you've displayed thus far.
Thank you for shopping with Amazon.com--we look forward to seeing you soon.
Best regards,
Sanju S.
Amazon.com Customer Service
Sir/Madam,
Earlier I had requested you not to refund money to the credit card used on the original order since I have already left that country. Kindly refund money to my above account. Or if it is not possible to refund to the above account kindly inform how the amount can be refunded or redeemed.
regards
Philip
Your Amazon.com Order (#[protected]) Inbox Amazon Order
Reply
Reply to all Forward Print Add cust.[protected]@amazon.com to Contacts list Delete this message Report phishing Show original Message text garbled?
cust.[protected]@amazon.com to me, orders
show details 23 Aug
Hello from Amazon.com.
We're writing to confirm that we have processed your refund for $55.98
for the above-referenced order.
For more information on how we calculate refunds, please visit our
web site at http://www.amazon.com/refunds
We hope this is a satisfactory resolution for you. However, if you
have any questions or concerns, please use this link to contact
Customer Service:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html
Thank you for shopping at Amazon.com.
Now I have found that the amazon.com has charged back the amount to the same old credit card which I had cancelled before I returned to India. And it has become next to impossible to get back that amount even after months of emailing to Garanti Bank of Turkey.
I don’t know whom to blame.
Philip
+[protected]
To whom it may concern:
Sorry about that I don't know where to ask (or contact)about my problem. Although the bill for the book, "A Streetcar named Desire(Dramatized), by Tennessee Williams, $ 10.95, Reference [protected] which I ordered on 17th of this month through Kindle reader to Audible com." was already charged to my VISA credit card, I don't get the material in my Kindle yet.
I am grateful if you would kindly examine(investigate)what has happened to the above-mentined book.I am very sorry about my poor English. I hope you would understand what I meant.
With best regards. Kusuo Horiki JAPAN
My order was shipped in a timely fashion, however UPS claims it attempted delivery 3 times and got no answer. I am disabled and it takes me a while to get to the entry bell. I had not been out of the house for any of the three deliveries. UPS either did not give me enough time to answer or just buzzed once and I did not hear the buzzer.
My order was returned to you by UPS and you gave me credit. I don't want credit! I want my books. Please reinstate my order. If possible, resend via Regular post or do not require a signature to accept. UPS will leave the package if no signature is required. PLEASE send my order back. I await the delivery anxiously.
I received an e-mail on Wed. Sept. 24, 2005 stateing that the D.V.D. that I had ordered titled "Hidden Places" had been returned and that they were refunding the purchase price of USD $13.97. However, I have received the D.V.D. and did not return it, so the refund is not necessary. I would appreciate you taking care of this matter promptly. Thank You.
Customer: B. Kay Ochs Re: order # [protected]
I need to return "allo "allo Series eigth, which is a duplicate order, Thank You.
David C. Miller
I have been attempting to return a unopened DVD of 'Allo 'Allo, series eight ueing to following address-http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html with no luck. I can not put the screen. Would you please mail me a return authorization, Thank you, David C. Miller
You expect Amazon to be able to refund a different bank? Even if they could do that, which they can't, that would open them up to a world of scammers.
giving money back
Amazon auction site gave a customer his money back and let him keep the item too. He said it was broken, but never offered to return the item. He had my address on the package, but I still have not received it. Amazon did not care and let him have his money anyway. What business gives money back without first receiving the item, broken or not. On top of that, since he gave me a bad review they have cut me off of their seller site. How fair is that. BEWARE! they do not take care of the sellers.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I place many orders at amazon as well. Mine are typically small orders of one-four items at a time. I have noticed that if my purchase is from a secondary distributor, then packaging and the quality of the items once received is less than I would expect from amazon. I have complained but have not heard back from them.
does it happen only to foreigh customers?
no complaints from customers within usa?
i agree with serious collectors, i too want my purchases well protected !
AMAZON should respect international customers and keep their accounts open as long as customers are purchasing
Amazon have become a disgrace. I have shopped with them from their earliest days, but not any more. Books used to arrive in mint condition tightly wrapped to a strong piece of cardboard. Now they just throw the books into a box, throw in some plastic air cushions on top and send it off. I am in AUSTRALIA. Virtually all my recent purchases from Amazon arrived damaged. By the time I got them, the return period had expired. As a previously loyal customer, I sent an email explaining the situation. I received an obvious cut-and-paste stock-phrase letter telling me to use the packaging feedback radio button, as if this in any way solves my problem! Emailed a goodbye letter, got back another reply from a different individual using the same stock phrases. Cut-and-paste is wonderful. Amazon, do not outsource to India. It never goes well. Goodbye Amazon. You were great in your day.