CVS’s earns a 1.3-star rating from 3362 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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pharmacy
I am taking my Rx business to one of your competitors. This particular CVS store cannot seem to get my Rx's filled on the times that are promised. They cannot even get them filled on the right day. I'm tired of going in that store only to find out that my Rx that was ordered 5 days ago had not been filled. In the past week I have had to wait to get the Rx'...
Read full review of CVScustomer service
I went in too buy allergy meds I have my prescriptions there as well because the postal union insurance recommends u purchase there. I was walking too the back and saw there face masks on sale so I looked then changed my mind so I put them down the walk too the pharmacy then I was asked too open my purse 5 minutes later very rudely by the security guy he...
Read full review of CVSinadequate staffing afternoons and evenings
We are a family of five. We all have pharmacy needs (prescriptions). We have been customers in this store since 2003 or 2004. Due to the seemingly large volume of pharmacy customers with ever-increasing needs over these many years, CVS has perhaps unwittingly portrayed their image as a company striving for a singular goal, that being corporate PROFIT...
Read full review of CVSrestasis 0/05% eye emulsion
I went to pick up my prescription on 10/23/19 and was told the Restasis would could me $366.74 per the printout I was given by the Pharmacy Dept. I declined the order because of the price. I asked if that price was using my insurance and she said YES. I called my insurance company United Healthcare this morning and was told the prescription was suppose to...
Read full review of CVSgeneric crap drugs from india (aurobindo)
CVS is buying the cheapest drugs from Indian drug company Aurobindo. Aurobindo has had constant quality control problems which means crappy drugs that DO NOT WORK! CVS has always been a snake of a pharmacy by charging insurance companies more than the cash price. Also, they will charge customers their co-pay, even if the drug costs less than the co-pay. The generics that CVS is buying and selling are of questionable quality. I am transferring to another pharmacy.
pharmacy
I found myself with an ailment that required a few different medications and to be take in a specific order and at specific times. I was provided a small, starter quantity and the office called in my script. It took three days to fill and then they didn't have enough to last three days requiring me restart the protocol. The next script was called in and the...
Read full review of CVStech disclosing medication info without privacy to customer. changing ins information without consent.
Yes the tech named esther almora Was disclosing my medication one by one infront of everyone with no privacy. She also tried to change my insurance information i had to tell her 4 times not to. Very rude. Vengeful. Waited for prescriprion and she had not processed it. Waited almost 2 hes for emergency medication after emergency room visit. Spoke to a...
Read full review of CVSpharmacy
To whom may concern My name is Navil Perona and I am writting to complain about a situation I had with the pharmacy doctor today Oct.23, 2019 at 2:10pm. I had called the pharmacy two weeks ago complaining about my son ADHD medication because they were not the same as previously order they were much bigger. They advise me that they were the same just...
Read full review of CVSadderall 20 mg
My doctor called in prescription Monday October 14, I spent 17 minutes on hold on Wednesday but October 16 was told it was ordered and wouldn't be in until Monday October 21 or to check other pharmacies which I did. it is now October 23 and after holding for another 24 minutes now I'm told it won't be in until Monday October 28.… I was also told this may happen next month if they run out.. I cannot start and stop this medication to do so may cause seizures it should not take 2 weeks to order medication! Ever since CVS took over there are always issues I am so disappointed that because of insurance I have no choice but to use CVS. I am contacting my doctor next.
night manager/staff verbally assaulting me defaming me by calling me gay 2:20am
Hi my name is vernon wheeler and I have been a customer of cvs for several years. I get all my medicine from this cvs because I am diabetic. Today wednesday around 2:20 am right after I told my spouse to cash app me 5$ more dollars to get a battery for my watch at 2:16 according to my call and cash app time stamp. I just got off work at 1:55am from a...
Read full review of CVSred box / crt
I have scanned my cvs extra care card a few times and every time I never get special print out coupons /crt. I scan it because I follow others who coupon and they seem to get deals and extra offers using the red box card scan. This has stopped me from buying things because if im not getting the deal why shop. I understand not everyone will get the same...
Read full review of CVSprescription auto fill
Cvs continually refills whatever prescription is in the computer for me whether I need it or not. I have fought numerous times to not have my scripts auto filled. I am in the computer with instructions not to auto fill, but still they do it. I'm sick of it. I went in one time and they had filled a heart medicine that I only took for a week before I was put...
Read full review of CVSPharmacy Manager no longer filling prescriptions
The conversation that my husband and I were having with the pharmacy tech was regarding why after at least 10 years of going to the pharmacy that our medications were never available when we brought our prescription in. The prescriptions always had to be ordered and it would take anywhere between 1 to 3 business days. This obviously skews the insurance...
Read full review of CVS and 1 commentflu shot
Went to CVS to get my flu shot today and waited for over an hour and 45 minutes. A young woman was just ahead of me getting a shot and I did my paperwork immediately after her. She waited for about an hour and 15 minutes and I thought I would get mine next. I waited for 30 more minutes before asking if I could cancel the shot. The pharmacist looked shocked...
Read full review of CVSpharmacy
I get refills every month for my anxiety medication I receive emails about a reminder to fill it which I pretty quickly figured out that it's not able to be filled for a couple days after that and that's why I call the store and ask I'm not good with remembering dates I am NOT trying to fill it early I'm simply just trying to figure out the date, they tell...
Read full review of CVSdiscrimination
On October 15 2019 I walked into the CVS in Pacific Palisades to use the restroom I went to the restroom to find it locked with a note saying get the key at front desk something to that, so I went to the front and spoke to store manager Nabil Rahem and asked for the key to the restroom he said he would send an employee named Manny to open the door so I went...
Read full review of CVSthis cvs pharmacy will not fill my prescription for fenofibrate
I have been trying to get my 90 day supply prescription filled at the cvs pharm. on GarnersFerry road in Columbia SC for the last 2-weeks. I have valid insurance through
caremark. Caremark has called and talked to CVS several times and they will only say they can't fill it because they are out of the medicine, or that the insurance was declined, or that it want go through. I'm just thankful that this isn't heart medicine or I would be DEAD by now. I'm through with CVS, will take my medical needs to Wallgreens and have a nice day. CVS has been the worst pharmacy that I have dealt with since I went on prescription medicine, period.
Richard C Bush
[protected]@twc.com
hold time
I call CVS a few times a month. The hold time is sometimes 45 minutes Today was over 27 mins Drive through time is also insane 30-50 mins Can something please be done about this? Or maybe this is considered normal. I'm not sure. But I feel like I waste a significant amount or time here. When we are in line inside the store we watch them pick up the...
staff
This is one off the best cvs store to visit the staff is so respectful, helpful an patient. I shop here often for the deals an rewards or sales or with my coupons to get a good bit at a time, as they know I make basket for homeless, women shelters an needed ppl I go there an it make take a min to get Everything I need an they assist me An are so patience I never felt so good knowing I'm spending my money somewhere where the staff actually care! They are awesome it can be 10 min until closing they will not rush me an still make sure I get what I need! Awesome awesome staff! Store is always neat an stocked! Thanks MS. Payton
sexual harassment
There is a heavy set store manager that makes me feel very uncomfortable. He keeps on looking at my behind and breasts. And has a fresh mouth. This has happened on many occasions. I used to be a daily shopper at this store. I also get my prescriptions for myself and my family. This perverts name is Chris. Please, I advice that you watch this perverted manager of yours!
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 05, 2024 - View all CVS contacts
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