CVS’s earns a 1.3-star rating from 3362 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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pharmacy and general store now..
You are failing filling rx correctly. Not showing correct refill. Not telling me rx is ready. Have to call prescribe to re-prescribe. Have to be on hold for one hour for various general or pharmacy or manager or anyone... 1 person at the store only.. She sounds like a child. I keep being on hold. You do not seem to be a quality company anymore. You change. Now you say I have to keep adding to the complaint here as I continue to hold and you are taking up my whole life and minutes... I still have not proof my rx is ready... No text like you always send me. Blah blah blah store 169...
receipt
To whom it may concern,
I have gone to cvs a few times this month, both retail side and pharmacy. Upon getting my receipt I realized that my receipt was pretty long, I thought it was a bit of a waste of paper but I see you want to give your customers coupons. Today however, I went to the pharmacy and the receipt got even longer and i'm talking ridiculously long. 5'3 to be exact. I've attached a photo and I just think that with this enverionmental crisis going on. This receipt is pretty wasteful and makes cvs seem very unaware of their carbon footprint.
Sincerely,
Concerned customer
the phone in refill request for medications.
The pharmacy changed to a new phone in refill request about 3 months ago. This new system had not worked properly since being implemented. After using the system and then going to pick up your meds, staff say no record of refill request. They admit to on-going complaints re: to above but have not done anything to resolve the problem. This is a inconvenience...
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This pharmacy has lost my son's scrips on multiple occasions. We are even reassured by various pharmacy employees that something would be filled and then the do not fill it. It is absolutely crazy. I don't understand how it can be run this poorly... We waste so much time trying to make sure something would get filled. We have had to have our doctor call I...
Read full review of CVSunethical behavior
On Saturday, November 2, 2019 @ 7:22 p.m., I went to the above CVS location (Store #: 6054) with my mother to purchase a couple of items. When we arrived at the register (Register #02/Cashier #: 1766795) that was assigned to Jake, he rang up our items. My mother was going to pay for the items using her OTC card. I realized that some of the items my mother...
medication
Call today to get my prescriptions filled and was treated very rude. The 2 woman I spoke to were very rude. They told me my 1 medication only had a 30 day fill, which I need to have a 90 day fill as this is how my insurance pays. She said for me to contact my doctor to expedite request for 90 days faster. Kept telling her if they could contact my doctor...
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I have been a loyal customer of CVS pharmacy for over 15 years. I moved from MA to CA about 4 years ago and have been with this one CVS location the whole tiime. Since switching to this pharmacy I have had trouble getting one particular prescription almost every month. I have been on this medication the entire time. My doctor sends in the prescription and the pharmacist says they have not received it. It is sent in multiple times and then I'm told it needs to be sent a different way or they need verbal confirmation. My doctor's office always responds, but somehow there is a disconnect in the pharmacy and I eventually have to get a paper prescription, waiting up to over a week without medication. It is always approved from my doctor and other doctors in the case of a drug interaction.
Yesterday ( Sat. November 2, 2019)I called in a refill for my Librax prescription. My CVS bottle says I have one refill remaining. The automated message said " your prescription needs approval from your doctor and will be filled by Wednesday ". This was not acceptable to me because I was out of medication. Without this medication my symptoms worsen exponentially. I spoke with the pharmacist in person who pulled up my chart and says that I have no more refills. That is not what the automated response said. If I had not asked about it I would have been waiting 5 days without medication and not understanding why. I told the pharmacist that my bottle says I have one refill remaining. The pharmacist said that controlled substances can only have 3 months of refills. If that is true why does the bottle say I have a refill? How is someone supposed to know this policy?
Also when I saw my doctor last month he submitted a new prescription with 5 refills. This is evidently not in your system. Again a problem that I was completely unaware of.
Now I have to wait until Monday and get a paper prescription from my doctor and bring it in.
I have been told by CVS staff that I cannot call in a refill for a controlled substance before it is due so what do I need to do to not run out of medication ?
If your store has policies about refilling certain medications why aren't you sharing that policy with your customers?
I would appreciate a response with your refill policy in detail so that I can understand what needs to be done prior to getting my prescription.
Thank you
Jennifer Sharkey
inept, imbecile pharmacy staff
11/2/2019 Today I went to pick up a prescription, which I assumed was one of my usual ones. When I got home and took it out of the bag, I saw it was something I told them to remove from my account over six months ago! I took this stuff back and they refused to refund my money, telling me they couldn't take it back, that the dr. Called it in! Not only could...
Read full review of CVS and 1 commentexpected pick up time of prescription
I drop a prescription refill off yesterday(Thurs 10/31). I told the young man at the window no rush, it's not due for refill until tomorrow, Friday(11/1). I log into my account at the website this morning @ 11. The status says call in for refill. I thought that odd since I gave instructions to the guy previously. So I waited until 1PM, and checked again...
Read full review of CVSprescription meds
I have never been so angry! I went to my regular cvs store in cedartown, they were out of my pain medicine. Stated it would be 2 weeks before they had it back in (out of forms). I asked them where I could get them filled. I then tried walmart, they wouldn't fill because I use cvs! I called the cedartown store back for some help she the told me to go to cvs on maple street in rome ga. I drove 20+ miles to cvs in rome. Cvs there wouldn't fill my scripts because my doctor is "out of town"! That is just crazy! I finally ended up driving another 30+ miles to go back to the town where my doctors are (cartersville, ga)! They filled them, finally!
I do not understand the issue with narcotic meds, if u have the multi-security paper and a id why couldn't any cvs fill my meds?! I'm in your computer system, they can see the last date filled an that I fill them every month! This doesn't make sense! A normal trip to my pharmacy took over 2 hours and 60+ miles out of my way!
If you take these type meds for years, you cannot do without them! Not only would you be in withdrawals but could possibly die! I think your rules need to be rethought for people who actually do not abuse their meds!
I have pain med script for over 3 years now .Cvs on bankhead hwy.Carrollton ga.Told me were out of meds and could
not order untill monday because new pharmacy manager wouldnt be in untill 8am missing man from manufacture
who gets in earlyer .Today is thursday.Was told meds wouldnt be available untill next wednesday or thursday.Also
couldnt tell me where i could script filled in one of their other stores but to have dr. send script to other pharmacy.
HAVE DR> SEND WHERE? CANT TELL YOU THANK YOU FOR YOUR TOTAL LACK OF SENCE
unethical behavior
Around 11am-12pm I tried to purchase a bottle of alcoholic wine on November 1st 2019. The cashier accepted my ID which was completely valid. She was about to continue the purchase when she made a very rude mocking face. I became slightly annoyed and told her that "I cannot help that I look young." She replied that she could refuse service to me and I asked...
Read full review of CVS and 4 commentspharmacy
I had 2 prescriptions for my mother through hospice. I was told they needed more time -15 min. 20 min later, they called my name only to tell me they could only fill one. They could do a partial on the other. Clearly I needed it, so I said yes. They decided they did not feel like doing it, so she came back 5 min later and said "are you sure.. You haved the...
Read full review of CVSharassment
She continued to follow us around the store name is Ophelia Street and all she did was sit there and curse and yell at my boyfriend that she needs to leave the store and he got very very offended cuz she was profile where do they do that what kind of what kind of business are you running I'm going to call my lawyer today I talked to him about this cuz I am going to file a lawsuit because this has happened before another stores and I'm getting sick and tired of it
manager
I went into CVS on Cloverdale to return some items, (a wrist brace, a black ace bandage roll, and a set of magnetic eyelashes) and to get change for a $5 bill, which I had all of the items in a little white bag. I also had another roll of black ace bandage that was opened that I couldn't return because the packaging was missing. I got a store credit and...
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Been with cvs pharmacy for many many years, I have never been treated so unprofessionally or rudely. I hate complainers!!!, but can't let this one go. I'm pretty sure i'm not the only one who has had issues with this person, she had no problem with her behavior and it seems no one else did. That this person is allowed to behave the way she did to a customer...
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My prescription had been placed by the doctor over 2 weeks ago and it still had not been filled so I decided to call. That was a big mistake - I was on hold for over 45 mins. The pharmacy tech was extremely un professional with her tone and attitude. She was inconvenienced by my call and my need for my medication and showed zero empathy towards me the...
Read full review of CVSFilling prescriptions
This is not the first time I have had an issue with filling my prescriptions. However, this most recent time is a huge ball drop on their part. I had a corneal debridement on my left eye on Wednesday, October 23, 2019. I dropped my prescriptions off on Saturday October 26, 2019- this was for Vicodin for the pain the debridement brings, and Tobradex which i...
Read full review of CVSpharmacy issues
Misinformed and unhelpful staff; especially the heavy set Caucasian male with the dyed hair. The large man of Middle-eastern descent was a pretty confused individual too but I have not seen him in a while. I can write a book related to all of the mishaps at this place, but in the last experience, CVS gave me a partial dose for my prescription without ever...
Read full review of CVSpharmacy
Dr. Orest kozicky's office sent a 3 month prescription for Polyethylene glycol 3350 NF powder to this pharmacy on 10/21. I never got a call that it was ready for pickup, so I called on Saturday, 10/26. I was told repeatedly that the doctor never contacted them. I wouldn't accept that because the doctor's office called me to let me know that the prescription...
Read full review of CVSall of the new ladies that work in the pharmacy.
The reason that I like CVS is because I have always had such great customer service with everyone there. They have all gone above and beyond to give me the best prices checking all the good RX and just going above and beyond. Lately they have hired some less than par pharmacy techs and even possibly the pharmacist who don't give a damn if you get the lowest...
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 05, 2024 - View all CVS contacts
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