CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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pharmacy
This incident happened on 11-22-19 @ 240 pm. Pharmacist Palak (a female in case she gave wrong name) from the Newfield Ave Store in Stamford was very rude and unprofessional. She doesn't listen I tell her I'm calling from a doctors office I give the name of the doctor, patients name, my name and what I'm calling about and she was very rude. She said I need...
Read full review of CVSwait time on hold over 30 min.
I called regarding my prescription and was placed on hold for over half an hour. They kept picking up and putting me back on hold without saying anything, which is the least they could do out of courtesy. When they finally spoke with me, they said they had to help someone else and put me back on hold - no apology or anything of the sort. This i...
Read full review of CVSpharmacy
My wife called in for her meds 3 days ago and one of the 2 was filled she was told the other was ordered and was but no time frame on when it would be ready. Then a Customer Support member spoke to the store and a Certain Pharmacy worker that has Created Many issue's and was told the meds are there but would not be ready till after 12 noon on 11/21. Now on 11/21 we get a message that the meds are out of stock and on order no time when it will be in.. The Customer Support member had a Ticket number created for this so to follow up. This type of issue and other's that were much worse have gone on for 2 years...
One Employee there is causing issue's with my wife's scripts I and my mother in law NEVER have an issue. The thing that gets me is this employee told a CVS Support member it — Was there and would be ready on 11/21 afternoon time — ..
long wait times and unprofessional behavior
Let me begin by saying I never file complaints or actively research or call when there are service issues. However, I have to admit that my level of frustration with CVS on Covington Hwy has reached its peak. Unfortunately, the Rite Aid that my family and I preferred closed near us and our insurance companies insisted that we use CVS. My husband and I have...
Read full review of CVSpharmacy
I presented to this pharmacy on 11/18/2019 to pick up a prescription for hypertension that had been called in 4-5 days prior only to find that it was on backorder. The pharmacy had not bothered to notify me that this medication was out of stock. While there, I observed the phones ringing and no one answering and there was 6-7 staff present. On 11/20/2019 I...
Read full review of CVSsensipar rx not able to process, claiming it needs a tar on medicaid
Rx was called into cvs on San Fernando Rd store in glendale, ca for sensipar for a dialysis patient with medicaid insurance. the technician lady was so persistent that this medication was not covered by medi-cal. the Rx was then called to rite-aid and it was covered, filled and ready to be picked up within 24 hours. NO TAR needed, NO AUTHORIZATION needed...
Read full review of CVSprescription
I have called in my complaint four times without a call back. My complaint is with the pharmacist name "Anastasia" that was very unprofessional and rude when dealing with my complaint on the phone and in the drive thru. I dropped off my prescription off on 11/4/2019 and was told it would be ready by 11/5/2019. I waited in a long line in the drive thru on...
Read full review of CVS and 2 commentspharmacy
They were short handed today sat the 16th I assume because drive thru closed due to to staff issues. Line inside was 15 deep the pharmacist was making it clear she didnt want to be there even said she could just leave as she walked up feo t because someone pages her as she was passi g the long line of ppl. I dont have a name because she had street clothe...
Read full review of CVSpharmacy
I have two issues: 1) My husbands's prscription refill app said it would be ready after 1pm on Saturday. When I arrived, there was no record of it. and had to be re-submitted. Where is the initial request? 2) After trying to contact them by telephone several times, I went in to pick up a refill and casually asked if there were any shingles shots. The response was positive but, since I had a flu shot two weeks earlier I woud not be able to get the shingles shot. I was told to come back after a certain date and one would be set aside for me. I even asked if they were sure and I was totally reassured I would be able to get it. I even left my prescription with them. When I returned there was no shingles shot and no record whatsoever of my request. I was told to keep calling or coming back. You know it is IMPOSSIBLE to reach anyone by phone .
Mary Morgan
[protected]
[protected]@yahoo.com
service complaint
Prescription called in on 11/8/19 and went to pick it up on 11/14/19. I was only one waiting on th 14th and noticed two technicians filling prescriptions and one person at separate desk doing paperwork. I stood the for approximately 4 minutes waiting. While I was waiting I noticed the pharmacy phone kept informing, two calls waiting, then the phone said...
Read full review of CVSpharmacist unprofessional behaviour
I called in a prescription from cardiologist and spoke with the unprofessional pharmacist named Jeanie. When I inquired about the directions on previous filled warfarin prescription and the number of days filled by insurance, Jeanie told me that "I did not know how things work". Its unfortunate that she continued to argue with me over the phone, since I am...
Read full review of CVSimpatient pharmacist
I would like to inform you about my horrible experience with the pharmacist Jing. I had questions about a medication I was prescribe by my specialist. She told me I was wasting her time with my questions and every time I would ask another question she would talk over me by saying that the medication is not in stock and that her time is being wasted and she...
Read full review of CVSthey don't fill prescriptions
Last week my doctor prescribed me a medication to get filled at my local cvs. I did not receive any notification on whether it was filled or not, and the website and pharmacy call-in said it was still "in process" which I had never heard of it taking that long before. I went to the pharmacy to ask about my prescription in which the pharmacist told me it wa...
Read full review of CVSprescription refill
I had ordered a refill for two medicines through the CVS pharmacy. When I went to collect it they told me they only filled one and that the other one they did not have it. They said something about their warehouse and production supply. I asked them if they could see if another CVS had it and send it to them but they said no and I need to cone back in about...
Read full review of CVSshockingly unsanitary pharmacy incident, management indifference
After repeated phone calls to customer service and district management blatantly avoiding me, then falsely dismissing the still pending complaint as "resolved", I am pursuing this issue through The Vermont State Board of Pharmacy and Office of Professional Regulation. The public will be made aware of this incident.
On Oct. 16, 2019 I visited the CVS pharmacy in Morrisville, VT to pick up my prescription. The order was not ready and as I waited I witnessed the pharmacy assistant rub the box containing my medication on her face and across her lips repeatedly. As astonishing as it sounds I simply watched frozen in horror and disbelief, unable to utter a word. I confronted the pharmacist privately, still shocked at what I had seen, and even more shocking was her response. She did not seem at all surprised, and certainly not bothered. Upon returing home I called the pharmacist, who once again completely dismissed me by saying, "Everyone has a different level of what bothers them"! This should not even be an issue, let alone one for debate! Customers rightfully have an expectation of cleanliness and no product or prescription belongs ANY WHERE NEAR AN EMPLOYEES FACE AND MOUTH. Period.
medication refill
Last month I picked up my script and thought wow that's awesome it's cheaper this time. A couple of weeks later I went to fill my husband's medication and the pharmacist stated it will be ready tomorrow. 2 days later I went to fill the script and I was told it's to early. I advised them I didn't pick up the script yesterday as I was told. They stated I picked it up 2 weeks ago. Apparently when I picked up my script they charged my husband's insurance. So I had to pay cash. How does this even happen... Then today I pick up my husband's other script. I thought man that's getting pricey. I get home and was only given 3 pills and insurance was not charged. Costing me over $30. So I called to ask to have the issue fixed. I was placed on hold for over 30 minutes. I hung up and called back, this time was on hold for over20 min before someone picked up. I was asked how can I help you and I started to speak only to be told you will have to give me a minute I'm busy doing something else... They come back on, I explained my issue very kindly only to be told call back tomorrow when the regular pharmacist comes back. I told him how long I was on hold and why I would appreciate it being handled now. He stated "I believe that, just call back tomorrow and someone should be able to help... I didn't even call this Med in... y'all contacted me via text, messed it up then charged me full price. What has happened to this pharmacy. Wal-mart is really starting to sound good:
If someone actually reads this please contact me via cell phone [protected] or email [protected]@gmail.com.
Thank you in advance for your time
Stephanie
pharmacy/service
Visited this CVS to pick up a prescription my doctor called and was rudely told by a tech there to step to the other line. I asked why and she said step to the other line. I stepped to the other line and the pharmacist ask what did I need. I said I'm trying to pick up my prescription, but was told to step in the drop off line. The pharmacist looked up my...
Read full review of CVSnot answering the phone
Pharamcy will not answer the phone except when they are about to close. People need to be able to contact them about their meds. There is no reason anyone should have to drive from their home to talk to them because they will not answer. My mother is 93 and she just can't hop in a car and go see about it, she has to get someone to do that for her and they...
Read full review of CVSthey never, ever answer the phone.
Ive on several occasions have held on almost for a hour waiting to speak to someone about new meds, meds in general. Have stood there in the store on ost @ scott
And have just stood there... Not a one took just a couple of minutes to take a call. They were suppose to have learnt multitasking because they have slow service or just passed a test they were'nt ready for... Lied about qualification's.
pharmacy
I called to see if I can pick up my medication at a different location they said no I googled your policy and it says you can transfer a pick up of meds said it's as (easy as 1, 2, 3) I'm in Kyle Texas need my meds have too drive to Austin to get them now what's the policy on this is it yes or no if it's yes your employees don't know how to help this is really a inconvenience
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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