Dillard's
Reviews and Complaints

Current Account Balance1 $322.02

Total Minimum Payment Due1 $86.00 Make a Payment

Payment Due Date 6/5/2023

Recurring Payments Enrolled

I was inquiring about my account why it was late when I was enrolled in recurring payment, The representative (JC) that was the name that was given was very impolite, talk as though I wasn't capable of doing my own transaction on line. All I wanted to know was why my payment keep been late when I enrolled in recurring payments. So I went ahead and made a payment online again. Confirmation#[protected].

Welcome, DANIEL DOLLARD

Dillard's Credit CardsYour last successful login was 5/17/2023 7:06 PM ET

Account ending in 9927

[protected] [protected]@gmail.com

Daniel Dollard

This employee was very rude and left such a bad taste. I should be able to shop without a classless person giggles with her friend and mumbles “ew” under her breath as I walk by. All I wanted was my Geiger sneakers but was left with such an unpleasant experience. I wasn’t aware of the mean girl atmosphere in a store friends, family, myself often shop at. I would suggest finding other staff or more training. This is not a reputation any business should have.

I always pay my Dilliard's bill on time!

I received my NEW Dilliard's card in the mail and called the number to activate. I was transferred to a person that person asked me to hold but would NOT tell me why I was put on hold! The new person told me she was recording our conversation continued to read me all of these disclosures etc.. And I could not ask any questions. After 15-20 minutes. I still do not have my Dilliard's card activated and by this time I was running late for a meeting. The collection person finally told me they could not activate my card due to a $40 past due amount? no one notified me... I had paid my Dilliard's account in full $132.00 and said person said she say the payment. After my meeting I check my email and Lifelock/Norton had sent me a message asking if I had made a payment to National Bank. I had never heard of this bank. Now your collection person had reported the late $40 to the credit bureau. No one sent me an email, or called me regarding a payment. I asked my bills from now on be delivered by mail! if I ever use Dilliards again.

Yvonne Gutierrez

Ordered a pair of expensive chiffon pants. Received in a mailing bag and delivered in my mailbox not even hand delivered. It was very wrinkled and not even carefully packaged. It's shameful that this fine department store is so careless with shipping. One of your competitors ships in a box with care and hand delivered. Will not order from your store in the future. Your shipping needs much attention. Very dissatisfied customer.

Husband purchased favorite perfume, Tresor at Dillards at the Avenues Mall in Jacksonville, FL. Only use on special occasions. Less 1/4 used when the spring and tube came completely detached causing it to be un-useable. Returned to the same Dillards where purchased to fix it. I was asked for the receipt, then told that there was nothing they could do. Asked to speak to manager. He went on and on about how the cap was at least 2 years old and since I did not have receipt (again, it was gift from my husband) I would have to contact Lancome for replacement. I asked him what would you do if I had a receipt and he said they would return to Lancome as defective and Dillards would give me a replacement bottle. When I asked him why he could not do that, again said the top on the bottle was "old"? This is unacceptable. I will never purchase another perfume from Dillards. I was going to purchase the new Versace fragrance as well but since Dillards manager was unacommadating and not honor defective merchandise there is no reason to shop Dillards. have been a Dillards customer for over 20 years. Lost sale and future sales. Shame on Dillards. Getting customers in the store results in more than just one sale.

Melinda Jordan

[protected]

Do not order on line from Dillards. They have the most stringent return policy I have ever come across. I ordered clothes from them for the past few years. This past February, I ordered many items. Out of these items were 2 dresses and a bolero that did not fit me. I returned them. They were returned back to me because it was over the 30 day return policy. Their 30 day policy starts from the date of purchase, not the date it was received. I did not even have the merchandise yet to see if I liked it before the clock starts ticking. I order frequently on line and I have never come across such a short return time. I am out over $300 because Dillard's will not accept the items. I called and spoke to a manager but all she did was keep reading me the return policy. I sent these back 45 days later with all the tags on and the clothes are still in season. I wore them for less than 2 minutes to only try on. There is no reason why these were not kept for return. It's not as if I was trying to return clothes I bought six months prior. I will no longer order from Dillards. Other large department stores have better and longer return policies.

I was in Dillards this afternoon and witnessed a lady treating my fragrance advisor very disrespectful. He was trying to move away from the lady but she just kept coming at him wanting him to except an apology. He was trying to do his job and asking for space the lady would not let it go and went to management. As I was leaving the store I saw this young man being walked out he had lost his job. I will tell you that you lost an excellent employee and my business and all of my friends and families business. You should be ashamed of your management team. This is a sad day when you take away employment from good young people.

Hello Alex,

I’m writing to you today about an incident that happened to my daughter on Thursday, January 26th at your Dillard’s location store 0373, Belden Village Mall in Canton, Ohio. It has taken me some time to cool off before I reached out.

My daughter is 17 years old and went to this location with two of her friends early afternoon to shop for Winter formal dresses. She was in the dressing room changing when one of the girls who worked in the Junior’s department knocked on her door, told her that she needed to get dressed that security was on the phone and wanted to speak with her. My daughter confused as to why security wanted to talk to her, but figured it was security and something must be wrong.

She headed over to the cashier’s desk and got on the phone with “security”. He explained that someone was filming her in the dressing room, and he needed to ask her questions to help with building the case. It started with what color is your hair, your age, etc. Then it went into, what color is your underwear, what color is your bra and some of the questions she wouldn’t even repeat to me because she was so horrified. She was bawling on the phone and this stranger, this man on the phone kept drilling her. He eventually stated he got all he needed and hung up the phone.

She felt completely violated and disgusted with herself; even though, she did nothing wrong. SHE was the victim. I have to ask, why in hell would any worker at this store put her on the phone with security? Obviously, this was a scam, but apparently your workers need trained and educated on these types of situations. She’s completely scarred, and I blame your workers 100%! I spoke to the manager, Sarah, and she apologized and explained that security would never call in and try to speak with a customer. This is completely insane and I’m baffled why a worker would think this is okay. As my daughter is bawling on the phone your worker did nothing! She should be fired!

I haven’t taken to social media about the incident, to spare my daughter’s humility, but I will if this is not rectified. She won’t even go back into the malls, thanks to your poor customer service. She said what was supposed to be a great afternoon with her friends turned into one of the scariest situations she’s ever been in.

I would like a response no later than Friday of this week or I will take to social media and explain the situation and point out the negligence of your staff.

Thanks in advance and I look forward to hearing from you.

Sincerely,

Terri Lynn

I went into the store on Sunday 01/15/23. I noticed that’s officer was in the store downstairs talking to an employee as I was going up the escalator. I found a few dresses that I wanted to try on and proceeded to the fitting room. When I came out the same policed officer was standing outside the fitting room waiting for me to come out as if I was stealing or attempting to steal something. Meanwhile I had taken all the items out of the fitting room as the good citizen that I am and paid for my purchase already. The officer pretended to be busy on the phone as if it was not noticeable. I was very offended by this experience and will not shop at Dillard’s anymore! You lost a great customer

I bought 2 bottles of cologne on 1/6/23 & around 2pm totaling approx $300. The gifts were given to someone as a birthday present. I watched the gifts be opened & to both of our surprise the least expensive bottle (which the cashier never got from a locked cabinet) wouldn’t spray & when inspected we noticed it was empty. I called store @3:15 when I got home, informed them of the situation & 2 store workers including the lady who sold the items to me said bring it back & it would be handled. She said she was going to have another bottle pulled to the side for me. When I went to the store to resolve it Brisa, cosmetics manager, Michelle the assistant manager, & Israel the store manager we’re all unable to help & said it was nothing they could do because they didn’t believe me. I wasn’t asking for a refund but just another bottle of the same cologne that I purchased but that was empty. Other employees stood behind the counter by these people smiling & whispering to each other as I stood in disappointment that my money had been wasted. Dillards administrator/corporate will be notified of this situation because this is an absurdity & I was deceived & given a defective product & no resolution as of yet. It’s crazy that a legit store can scam you just like you are going to a small no name store in a bazaar. I’ve shopped here for years & have never experienced any unprofessionalism as I have on this day.

On December 26, I purchased 2 pieces of luggage at the Spanish Fort, Alabama store. Both items were marked down after the holiday, although at the time of purchase no signage was on the floor by the luggage noting the markdown (it has since been added). I took both bags to the counter and paid. The clerk put a sticker on them and I left. On January 7, I brought both bags back to the store to return since, once I got them home, I realized one was too wide for the carry on limit on an international flight I was planning and the other was too large and I would need the next smaller size. The same clerk who helped me on December 26 looked at the bags and my receipt and said she could not take them back. Evidently I had purchased them on clearance and there is a 3 day return policy. She proceeded to tell me that it was 65% off which is how she knew they were on clearance. Two questions: Since there was no signage stating "clearance' on the display when I purchased them, how is a customer to know that it is clearance? Are we to do the math and once we determine the item is discounted 65%, understand we will not be able to return it? 2. I asked her why she did not tell me about the 3 day policy and that I was purchasing something on clearance. She stated that my receipt told me it was clearance. So - a customer must purchase the item and then find out the policy? To be fair-I did not look at the receipt for return language when I made the purchase, as with such a restrictive policy, I would expect this to be told to customers before they make their purchase. The clerk told me I could talk to the store manager about the problem. So I lugged the bags to the other end of the store to explain the situation. He repeated what the clerk had said, explaining that the"system would not allow him"to return the bags. I asked what would happen if I didn't have my receipt? Could he not accept the luggage and issue a store credit? He again said the"system' would not allow it to be returned into the inventory. I now have $160 in luggage that I cannot use and no recourse because I had no idea my purchase was in fact a clearance item and I waited a week to return it. After speaking with family about these events, I have learned of others who have had the same problem at Dillard's. Ultimately, it is most important that DIllard's review their policy and ensure that sales clerks and managers are honest and open about this restrictive policy and verbally tell customers before they make a purchase that they will only have 3 days to return if needed. I used to shop at Dillards for the level of customer service they provided compared to other area retailers. I am disappointed to find that my loyalty was misplaced.

I bought my wife pajamas for Christmas and the top buttom was missing. I took the PJ’s back to the appropriate desk and was treated very disrespectful. I cut the tags of before wrapping the gift but had them with the returned item. Your employee asked why I would cut the tags off. I’m 63 years old and always take price tags of gifts. She alao wanted to know how the button came off. I told her I bought it that way, she was insinuating i was not being truthful. I asked for the store manager. I went to another desk and went to customer service. The store manager was no jelp

Bag is used , and it was sold to me.. and it's damaged, and Worn on the sides.. My Name is Tonya Kendricks , and today date is Dec 25, 2022.my number is [protected]

Never Wore it.. tags are still on it. .This was giving to me on this Day as a Christmas Present, took it out the box, and it look like this. Open gift up just now.

Dec 21,@11:49.. it was purchased and wrapped up at the store.

On Black Friday I bought three bottles of face cleaner and one bottle of lotion from Estée Lauder counter with 25% discount and 10% Dillard’s reward in Dillard’s store in Sugarland TX. All the products have a return label. Later, I found a much cheaper price for the lotion in other place so I decided to return the Dillard’s’ one. All the products were in the shopping bag untouched till I went to Dillard’s today for return.

But when I went to the Estée Lauder counter request a return, the sales lady told me that the lotion can not be returned due to the discount. I told her this does not make sense because if it can not be ruturned it should not have return tags there. Then I went to the Customer Service and talked to the manager, the manager Rossie MR told me that the lotion can not be returned because the lotion bottle has been opened and used! (What an absurd and insulting excuse!) How that possible! I even did not open the outer paper box! Unless they sold me an used one!

I can swear that I have never touched the bottle! I can even do a biometric test to prove that!

This is the worst customer service experience I have had since I came to this country!

So in conclusion, if the product is indeed opened and used, then Dillard’s has sold me used product without telling me!

Second, Dillard’s refused my return by making up the excuse that the product has been used!

Such a disgusting shop!

I went shopping w/ my sister who was visiting from Henrderson, NV wpurchased a pair of Jessica Simpson shoes, My sister admired them and decided she would by a pair as well on 11/11/2022. The shoes she intened to wear to event that promted her vist were suddenly inadequate due to inclaimate weather so we both wore our Jessica Simpson shoes the evening of 11/12/2022. We attended an indoor carpeted concert. I walked from my car to the door and sat down the remianer of the night. The shoes were hard and exteremly uncomfortable. My Sister was alos in pain and complianed that she wanted to be sure to return before heading back home to Henderson. on Monday 11/13/2022 we arrive at Dillards and were told the shoes could not be returned because we wore them. We asked for management and were met w/ stone faces as they were unconcerned about customer satisfaction and contiued to stand their ground. MySister informed me after returning home to Henderson NV. on 11/15/2022 she was able to return her shoes without explanation and /or receipt. Im infuriated and I believe that I have been done an injustice and I want a REFUND! I have a copy of her return reciept. The store we purchased our shoes from is located in Cedar Hill, TX

The store manager is rude, unprofessional and disrespectful. She always has a bad attitude with all employees. Yesterday she made a employee cry. Today she bullied and harassed me. I have plenty of proof & I have multiple witnesses that have experienced or heard/seen her horrible attitude towards myself and other employees. Note that I will be contacting Human Resources, her managers, corporate office and if necessary, my lawyer.

The store manager chose to bully and harass the wrong person because I will be filing complaints and taking legal action if necessary.

I purchased a jacket in store. On the day of purchase, the store was closing within a few minutes. I wanted to open a Dillard's card to use for this; however, there wasn't enough time for processing. I used my chase Visa card to purchase this item (a jacket). I was told the return policy would be 90 days.

I returned to to store at a later time, and I wanted to purchase a more expensive item, and return the jacket. I did open a Dillard's card this time, and made the purchase. I was told the timeframe for returns is 30 days, and they would not process this return. The jacket is unworn, with tags attached. I paid full price. The jacket is still in stock.

Since the jacket is brand new, I did open a Dillard's card, and purchase another more expensive item, I would appreciate if Dillard's could return the jacket, issuing a refund or store credit.

I purchased a dress for my teenager on Sunday, September 19th for an event Thursday, Sept. 22. She put it on last night and hated it...meanwhile typical teen tore tags off. I tried to return and both ASM and Sales associate were perfectly lovely telling me policy...I get it. The ASM was going to make an exception but upon inspection found a dot stain that had to be there when I purchased. I am a faithful Dillard's customer in fact I think Dillard's looks the best they have ever looked and beyond great compared to competition. I do not abuse this policy as I am a former retailer/buyer (specifically a dress buyer) for a former dept. store. It wasn't a huge expense but if she isn't going to wear it I would have liked for the store to make an exception. I hate to return things for this reason. I did ask to speak to store manager, but they said she was unavailable. Please let me know if there is anything that can be done as far as an exception to the strict return policy. I promise I do not abuse this policy at all.

This was at Deerbrook Mall and again I am not complaining about the staff they were just doing their job. My name is Rachel Speyerer. [protected] email is [protected]@gmail.com. Thanks for considering this potential for making a loyal customer happy. I do have receipt and yellow sticker on tag.