Dollar General
Reviews and Complaints

I was a store mgr. For dg for over (2) years. I found a better paying job with better hours and worked a notice. I left the company in august. During the 2nd period (May, june, july) I earned a period bonus. I had also lowered the store's shrink percentage and earned a nice inventory bonus. These bonuses totaled almost $3, 000. Shocking update! Dollar general only pays out bonuses to employees who are employed when they feel like sending out the bonuses, not when you actually earn them. I received nothing for the 2nd period numbers that exceeded sales and customer goals and received nothing for the entire year that I worked with my staff improving inventory numbers in the store. Once again you give dollar general everything... They give you... Nothing.

I myself have worked retail for many years and am well aware of how things work. If a product is on a peg with matching product name and upc/sku number said product should be given at price labeled on peg. This however, is not the case at dollar general in harlan, ky. Instead of following proper policies we were rudely told over and over "it's on the wrong peg" and then she decides the mature thing to do is to stomp off and go look for herself and then come back and repeat "it's on the wrong peg". As if her attitude and rudeness weren't enough, at the other register another employee was doing nothing (Literally) while the line we were in was at least 10 customers long. As well as a non-employee standing at the registers visiting and eating. It takes a lot to turn me against a store, but the way this place is run did it for me.

Last week, I purchased a door bell unit from a different retailer. Upon installing it, it required 3 "D" cell batteries which I do not have nor usually use around the house. I went and purchased 2 packs of 2 Energizer batteries for a total sale of $7.50. I went home and installed 3 of these batteries only to discover that the door bell did not work. I assumed that it was the door bell and not the batteries so I returned the door bell to the retailer and did not exchange it for another as I was not satisified with the unit and wanted no more of them. I then placed the batteries back into their packages and taped them closed (for all I know, the batteries could have been defective and not the bell unit). I then went to Dollar General and asked for a refund, as I had the receipt for the purchase. I told my story to the cashier and she was very friendly and understanding. She then called her male manager and he came to the register and I explained my story to him. He immediately refused the refund and told me that batteries could not be returned and asked me if I would purchase a package that had been taped shut and I told him that I had purchased merchandise that had been previously opened from other retailers. He then became loud and verbally aggressive and continually argued and refused my refund request. I then asked to see the Dollar General refund policy and he directed me to a different register so that I could read the sign, telling me that I had to move so that other customers could check out as the line was backing up. I then read the policy and no mention was made about refunds of batteries and I questioned him, he still was loud in front of the other customers and told me that they are considered as electronics and that all store items can not be listed exactly in the policy. I then asked for his customer service number and he aggressively directed me go online to the Dollar General website and voice my complaint. I then went home and did so and it is now 4 days without their response. I guess that they don't care about their customers and I'll shop at Dollar Tree or Family Dollar instead. Hope everyone else hears this and does as well!

A recently opened and refrigerated jar of Clover Valley stuffed green olives has a layer of mold on top. I called Dollar General yesterday and reported it and the person I spoke with told me that someone from Clover Valley would call me and I should keep my line open. That was approximately 1:30 pm. No one has called and I doubt that anyone will until at least next Mon. Fine. But she should have told me that. Leave my line open? Are you kidding? That, plus the fact that neither Dollar General, which sells Clover Valley products, nor Clover Valley make it easy to send them a complaint. Easy? Maybe I should say impossible. Very unhappy with both complanies.

I'm a loyal customer to dollar general for many years. I watched as they built the store. I could not wait until the opening of the store. I have always been very kind to the employees and I seen many come and go. Also I seen many management changes. But I always shopped at this dallor general store #9274. Today I was approached by clay the asst. Mgmt. And was told to go out and leave my purse. I complied with the request and returned with a very small change pocket. He came to me in the store and said a skinny black lady was in the store earlier with a big purse and when she left the store it appeared to be full. I just looked and thought what does that have to do with me? I went to check out and had to go back out to get my wallet and checkbook. I did not get to use my coupons. I turned to all of the people behind me and several other women had very large purses and mine is a medium size. This action was not only embarrasing but was abusive and discrimination against me for no reason that I could think of. My purse is a medium size and half the time do not even bring it in unless I have a large list of items and coupons to use. I went out to my purse in the car 3 times to get checked out. Clay had left and I called crystal to get the phone number to corprate she added nothing could be done until virginia comes back from vacation. I'm very disappointed and hurt to have been treated in this abusive manner. They say he discriminated against me and it is a small store in a small community and if this treatment continues it could close the store #274

I work 10 hours a day all alone in store and no breaks if you have problem with dollar general I want to hear from you email me please ty

Never work for a company that thinks more of the $ than the people and there family that work for them. I worked for them for five years and was forced out because my rm said I had to much tragedy in my family. Two sons both killed in car wrecks one in 2006 and the other in 2009

I, or anyone in the pac a sac on hollywood in amarillo just didnt care for the personality of the skinny black truck driver and his large black wife buying a case of beer and 2 sixpacks also and it says dollar general on the trailer, and this is saterday night at 8 pm, so if you care, do something, if you dont, thats fine, since no one really does crap that is their job to do anyway

I recently went into our local Dollar General Store in Giddings, Texas and did not like the new girl that they hired as assistant manager there. She was very rude to me and very slow on checking people out. She rolled her eyes when I told her that I had something to return and said something under her breathe about dumb white people, and when I asked her to repeat herself she said she didnt say anything. But I know what I heard and I didnt appreciate it a bit. The new manager that recently took over the store was doing just fine until this girl came along, even though she was still learning the ropes. Why they gave her such a rude person to "help" her is beyond me, but she sure isnt worth it. Get rid of the bad one before you loose more customers.

I was hire on feb 19, 2002 work for 6 half years at different stores until I transfer from dollar general 2301reeves st dothan alabama 36303. To dollar general 185 old hwy 134 daleville 36322. I knew the manager due the fact we went to school together. Who name is evenly dixion who nick name is dannett. She had her niece workin for her the reason why they did not know because the niece use her marry name knight instead of her mother name who last name is dixion which is her sister. There were compliants but no one never check it out. But to make along stories short. One of my old manager wanted to hire me back on. She could not due the fact she put down not too rehire. I'm just findin this out after two years. I talk to the area manager he said that I didn't show up for work. But I won my case for unemployment she could have block that, because that sayin work was availble but she did not was present for the phone interve. But who would want to run your company some one who can use it to there advantage. Some that is willin too work.

We recently purchased the Everpet brand dogfood for our dog, who up to that point was happy and healthy. We began to feed it to our dog and within just a few days he began to get very sick. He got so sick that the following morning when we woke up we found him dead with several spots of blood, as well as him bleeding from his mouth. The vet said, without doing expensive test to be fore sure, that bleeding from the mouth is typically caused by either an organ shutdown or by poisoning, but that she would lean towards poisoning seeing how the dog was healthy. We are currently in the process of having the food tested but are also contacting the company for some results in releaving the situation. It looks like their food is poisoning ALOT of people's pets and something needs to be done about it.

On saturday, 6/26/2011 2;30 pm, I was at the register in the dollar general, galeton, pa having trouble with the credit/debit card machine yet again! This is an ongoing problem w/the card swipe equipment. As im pulling out different cards to pay for my purchase. Im so embarrassed since people are on line behind me and the line is growing. Finally a card works and im talking to the cashier about why the card I just paid with got declined the 2 previous swipes. Along w/ 2 different debit cards, all visa. As I continue to load my cart w/bags a different cashier, who was not helping other customers by opening the other register, started to tell me, loudly, that I need to do something about my cards because I always hold up the line... Bla bla bla... Everyone was looking at her as she chastised me like I do it deliberately! She was addressing others on the line like I wasn't even there! I just wanted to crawl out! Well there is always someone on line that has card problems every time im there! My cards are always paid off and are always swiped with more then enough money to pay! I even use debit and I know dam well I have the money in the bank to pay! I shop there 5 days a week and this happens at least 3 out of 5 trips! My so, husband and I just purchased the local pharmacy and I can assure all my customers that no one will ever be treated and/or humiliated like a 3rd class citizen looking for a handout at our drug store!
P. S. There is never a problem at any other stores, food stores, sears, loews... Etc... With my cards.

On june 24, 2011, I purchased approximately $50.00 of items at the dollar general in knightdale, n. C. I was buying some various items for a belated father's day gift. I purchased an "as seen on tv" item—a nondestructive, waterproof wallet. It retailed for $10.99. Upon returning home, I realized that the packaging was taped and the item had been previously opened. Since this was a gift, I preferred a package that had not been tampered with. I returned to the store approximately 1 hour later. I approached the cashier who had checked me out and explained the situation. She then called the so-called store manager, darryl. I originally had preferred to swith the opened package for an unopened one. When the manager got to the register, I explained the situation. The manager, darryl seemed extremely bothered and accused me of opening the package. I explained the situation and he still did not believe me so I then requested a full refund for the product. Darryl, store manager, said in an extremely sarcastic tone "so "you" didn't open the package, in a very accusatory tone. He said that several times, an I continued to explain that it was like that upon returning home and opening the bag of items purchased. This made me extremely angry and I sugggested to the store manager, darryl that if he did not believe me, he should pull his security camera and watch what I took off the shelf if he was going to continue to accuse me of lying to him. This was all carried out in front of a line of approximately 5 persons. He embarrassed me and angered me severely as he was so extremely sarcastic and accusatory.

Several years ago I once had a return for a damp mop that had a metal handle. After using the item for approximately 20 minutes, it bent in half exposing a very jagged metal edge. I almost sliced my hand severely. I had purchased that item approximately 2 hours before this happened. I returned to the dollar generaal store in knightdale, n. C. To return the defective item which only retailed for approximately $8.99. , darryl, store manager refused my return, said " I " broke it and would no accept the return. I then contacted the manager's immediate supervisor, mike moore. Mr. Moore stated that the corporation had just sent out information on returning items and darryl, store manager, he had not followed proper standard operating procedure. That has recently been reinterated by company management protocol and this information was given at that time to store manager, darryl. Mr. Moore asked me to again take the mop back to the store and the manager, darryl would "gladly" accept the item for refund. It seems that if the manager, has to do a void, or is called to help a customer, it bothers him intently. This occurs all the time. I chose at that time never to return to a dollar general store due to this first incident but did continue to shop there for some particular items due to price. The store manager, darryl, in knightdale, n. C. Severely lacks any customer service skills or store loyalty. I will contact all administration associates with dollar general and give a recount of this extremely uneccisary, rude treatment by this manager.

I have proudly been employed by the home depot corporation for 12 years as of sept. 2011. We realize that the customer is the most important, they pay our salary, and continue to recommend the home depot to others. We, at the home depot are extremely disciplined in customer service and our corporate strategy has definitely, without question, proved to be extremely successful. We know to treat customers with the utmost respect no matter the situation. I have been truly shocked by the treatment by this manager, on many occasions. If any of my fellow associates or store managers. Or assistant managers, or department supervisors, or treated our loyal customers in the fashion that this manager, darryl at knightdale nc, we (No matter which position) would be terminated immediately. I have seen the many complaints about management with the dollar general and am know amongst those who have commented on this extremely unprofessional, annoyed, distasteful manager, darryl, dollar general, knightdale n. C. Thank you for allowing me to express my discontent. I truly hope that this information reaches the appropriate dollar general management executive and addressed in an expeditious and severe manner. This cannot be allowed to continue. - karen m kalas

Please help me get justice on how i was treated at the dollar general on the night before fathers day. Our family shops here quiet often as the "dollar" is mighty tight these days. I had just got done working & stopped in to grab a fathers day card, it was about 5 minutes til 9 "closing time" & apparently "they" were in a rush to get home. What has happened to the "people" of this great country of ours? I was totally caught off guard when this happened.
Http://www.Youtube.com/watch?V=cbaoand3k_w and http://www.Youtube.com/watch?V=heaknkfqpbs

My receipt says 9:04:45 or 21:04:45 military this was after it was all said and done. Couldn't they give me 5 minutes?

Please pass this on!