Dollar General
Reviews and Complaints

Dear Sir or Madam;
Hello, My name is Marion Threatt. I am the current CEO of Clearing Services in Memphis TN and a long time contributor to my neighborhood and my community. I have been giving my services to the local Dollar General stores in Memphis for years: buying clearing material and other supplies for my company. My experience there has always been pleasant until one Sunday afternoon. On Sunday May 27, 2012, I was a little dirty from helping my neighbors that day. My sister and I went to Dollar General to purchase a 2pk Super Glue gel (#[protected]-140). As we went to the register we were rudely checked out buy a female cashier. The register didn’t have a closing sign or anything on the register. She then told me rudely that I had to get into the other line after we had waited 9 minutes in that line: while she was staring at us. She then proceeded in saying that “You can go some where else sucker ### ###. “. I then asked for her manager’s direct number and she replied “You can’t touch me. I am the assistant manager for the company. The company can’t touch me anyway. I can say whatever I want to any customer.” After this, my sister and I left the store. Her actions have led me to write this letter. Any employee, including the managers, who are disrespectful to their customers in such a horrible manner, should be terminated from the company. Not only does this give the manager a bad reputation, it also makes the company look bad. To continue the quality service I have experienced before this incident, I feel it is in the best interest of the company to have this manager removed. If you have any other questions or need any more detail my name is Marion Threatt, my email is [protected]@hotmail.com, and my cell number is [protected]. Thank You.

Sincerely,

Marion Threatt

I was in Dollar General in Parsons, KS 5-22-12. I parked my vehicle out by the street in a parking space. When I went to leave there was a car parked 4 feet behind me and I was unable to back out. I went back in the store to see if they could assist me in having the person move their car, and the cashier nor the manager, were any help at all. I told them if there were lines in the middle of the parking lot, people would know where to park. He informed me that the middle is not for parking. Everyone seems to just park here and their in the middle because they do not know that. He states that is why they have so many fender benders. Then obviously, a sign needs to be posted stating no parking except in designated striped parking places. I actually wiggled my way out of the parking place, but will never go back to that Dollar General...

I was just in the Eaton, Oh DG when i made a purchase for $5 & change, gave the cashier a $20 bill and received $4 back in change. When I noticed in the car I went back in & spoke with the cashier. The manger LISA never apologized, accused me of lying, saying they had cameras. I advised her that I wanted to view the tapes then & she would see the cashier shorted me $10. I requested that they at least count the drawer for my missing $10. She said I had to call back after closing and if she was STILL THERE then they may be able to return it but i can't prove it. WTF! I have never had such RUDE customer service in my life. She never apologized, That's CUSTOMER SERVICE 101 always apologize to the customer for an error or perceived error! This lady was just worried about being right. I am calling corporate Monday for the way I was treated, the fact is I work for a retail customer based higher end Home office where customer service reigns. I make that $10 in less than 30 minutes at work, it's not the $10 its the basic premised that she felt I should go out of my way to make sure she doe her job. FYI the correct response to this LISA is apologize for any inconvenience that the situation has caused, actually listen to the customer with out alienating them with accusations even if you think they are wrong. Offer to CALL THE CUSTOMER after you count the drawer. Offer some type of appeasement, ie small gc or etc. Or to do away with the whole issue you could have offered my $10 back on a gift card and that would have resolved the issue and guaranteed repeat business! You are a poor manager & DG should be ashamed to have hired a manager that don't know about customer service. Take a class's at Sinclair.

I went to the dollar general because my daughter needed a quick and cheap pair off shoes. On the back wall signs were everywhere that said "all casual comfort shoes $5" my daughter picked out a pair and they rang up $10. I noticed this and told the cashier. I even took her to the back wall and showed her all the signs. She said she couldnt help me and that they were $10. I asked to speak to the manager on duty, and she screamed to the back really loud for a woman named julie. The manager slowly came to the front of the store while a line of people waited to check out. I told the manager what had happened and that the shoes were supossed to be $5. She said she was just the assistant manager and couldnt help me then turned her back and started checking out people on the other side. I asked for her to get the main manager and she said that the manager doesnt answer phone calls. I asked for her name and she said, "i'm not scared to give you my name" and wrote it very sloppy on a piece of paper so I had to asked her again so I could write it down my self. Very rude and this was total false advertising. This happened at the dollar general near the corner of shipyard and carolina beach rd. The cashiers name was monica hines and the asst managers name was julia lowe. Do not shop at this store!

The only store at the moment in this town is the Dollar General and really corporation office needs to investigate the store more closely or more often, To which the management lynn advises applicants this place does not drug test, is stating to my daughter has she is doing application how she is in need of some drugs "seriously", When you have a manager that advises a consumer that she smokes pot and advises her employee April smokes pot and also steals but has not yet fired this employee When you are shopping in this store with children and your suppose to trust a cahier that manager has already advised you steals you have a city full of people that have complained of the customer service in this store, when said manager is smoking it with employees in back by dumpster, Is this just such a small town that corporate office just don't care or what?

I recently went to store #12012 and found the employees generally rude and disinterested in customer service in the past. Today's experience involved two female employees who were stocking shelves, or at least supposed to be. When I went down the aisle with the person accompanying me they whispered and as soon as we walked past the end of the aisle I heard one make a rude comment and the two start cackling. When I walked passed again I was greeted by the same behavior. I talked to a manager who seemed less than willing to even act as if his employees were in the wrong as the two walked past to go out and get carts. One of which smirked as they walked past. I informed the manager I would not be returning and that he needed to teach his employees how to behave in a work environment if he did not wish to lose more customers.

This is not the first time there has been issues at this store and I am positive it will not be the last.

My husband and my to small kids and myself went into Dollar general today to get a few things, the cashier was dressed like trash. A young girl with way too much of her top showing, and the gentlemen that said he was the manager was staring at her the whole time. I felt very uncomfortable being in there and my kids seeing her dressed that way. I thought this was a family store, not a Hooters. I will NOT EVER be back!

I will not shop at this store ever again.They fired the entire management team and brought in all new people.They are very rude ans not friendly at all.when you go in there they act like you are bothering them.A very good friend of mine has been accused of stealing twice by the new manager, she even called the law and had her and all her belongings searched in front of a store full of other customers.they did not find anything that was stolen on her...in my opinion she should sue their ### off for false accusations, embaressment, slander and any thing else possible and the manager should be fired...

Hi. I am the spouse of a Dollar General Manager. I always thought that Dollar General was family oriented and that they cared about their employees. In the last three years my spouse as gone from working 46 hours a week to working 60 plus and my spouses District Manager now will only let my spouse have 1 day off a week. I'm sure the D.M gets at least two days off and I have been told from some of friends that shop in my spouses store that the D.M. has been heard screaming and talking in very harsh tone and telling my spouse they are ignorant. This kind of behavior is totally uncalled for. I spoke to my spouse about it, but my spouse doesn't know what to do, for everyone believes the D.M. I also believe it is not fair that if a manager that works for Dollar General that is they need extra hours for the store.that they have to take their paid vacation hours to give their employees more hours to keep the store clean tidy and recovered fully or to get extra work completed that the D.M directed them to do so. I also believe a Dollar General store should be given hours by how much money they make for the Corp. not by the volume of customers they have. Come on Dollar General get it together ... Money is nice ... but family is ones life also.

My friend and I went to the Dollar General and was buying wax and tomato juice. Not only did the employee look like something that stepped out of a SYFY show, (very scary) he never looked up, said hello, and decided in the middle of my transaction to restock his dime supply. He had enough until I was gone. He put my floor wax in with my tomato juice! No, he did not put one in a sack and then put the sacked merchandise in another sack, he had them side by side. I looked at my watch and it took him over 4 minutes to do 3 items. Then he almost forgot to give me my receipt. No thank you or nothing. By the time I was done, there were 6 people behind me, waiting in line and shaking there head. The store was a disaster and it wasn't because of getting new merchandise, it was just dirty! See ya Dollar General, no more will I be back.! Your lose because I go to Dollar General at least 4 times a week.

I'm a military wife and working part time for dollar general. I started this job since may 2010 and didn't have any problems until we were under new management. I would work 4 hrs and 30 min's (Break) was taken out. Just so this manager could save payroll and get that nice bonus at the end of the month. I wasn't the only one whose time was missed with and we decided to report it in sept.2011. The district manager was told and she said no one had the right to steal from us. She took the sheet and tried to figure out how many hours the company owes each one of us; mine was 17 hrs and 45 min. I was told it would be in this weeks pay check. When I went in to look at my pay check stub; it was not in there. It is now jan. 2012 and yet no one wants to fix this problem. I'm a working person and would like to get my hours that is owed to me. Now we have a new uniform policy and they expect me to go out and buy a black pullover shirt to wear. I feel if they can't pay me for my hours, then why should I go out and buy a shirt to wear for this company when they should be able to provide for us. I'm not a piece of dirt you can cover on a rug. I work holidays and weekends and I even come in for other people and I work over the time i'm suppose to do and this is the appreciation your company gives me. I'm about to move again and I will never work for this company again. I will let better business bureau know about the situation. It really upsets me that you all think we are the thieves and when you take from me and not willing to apologize or anything makes me think you all are not to be trusted. The video cameras should be on yourselves instead of me! I do want my money! Thank you!

I went into the store on 12-24-2011. Had 4 items in my cart, my husband called me and told me I had to hurry and come home. I grabbed the items and put them back on the shelf. I grabbed a book by the front door and opened it just to see what kind of deals they had before I came back, I was just looking for stocking stuffer's... The mgr at the store, who's name is patrick stood there and in a rude way said"your in a hurry huh" why don't you remove the items in your purse before you go"he grabbed my purse and rudely searched it, found nothing and then threw it back at me, almost spilling my things on the floor. He then tells me"people that have big purses tend to steal this time of year"I say you know what, that was very rude I want your corps number, they would not give it to me. Then I told him, how dare he assume because I had a big purse I stole something? I then took him to the isle I put the items back in, and showed him exactly where they were on the shelf. He took them and shoved them back like he was mad because he didn't find anything on me? I then again asked for the phone number to make a complaint, they again would not give it to me. The lady at the register said he was the mgr and there wasn't a thing she could do! My sister has her own store in ohio so I called her and she said I definitely need to report him. Which is what I am doing. I am in the process of hiring a attorney over this because he had no right to snatch my personal belongings, for one.. He had no reason at all other than my purse was too big to even look in my things, and he rudely threw my purse at me and got mad when he couldn't find anything. I have never been that humiliated before in public. I want something done about this, that man doesn't deserve to work around humans. I am very disappointed nothing was done when I wrote the company a few days ago. My family and friends refuse to go to that store now, and I will never step in there again. If this isn't the site I should be at please let me know so I can turn him in to the right place. I'm positive it was on tape so if they pull it they will see how rude he was to me and what he said. Then after all of that happened he says to me" this is the time of year when people tend to steal" I told him he accused the wrong one with me and walked out. Id like something done about this.

When my grandson visited the dollar general we have found on numerous occasions where the employees and manager are outside smoking. In fact one time the manager was at the door calling for the other employee to come outside to smoke. We were the only ones in the store at that time. They left the store unattended and no one was there to afford us help if needed. My grandson has asthma and when he is exposed this causes him difficulty in breathing. Pls inform your employees it is not professional to smoke outside by the entrance door while customers are entering your store. It it continues we will have to shop elsewhere.

I am the spouse of an employee for dollar general and I just want to say why do it seem like the store manager get all the benefits. At my spouse store the store managers never work nights maybe one weekend so they make the schedule to benifit themselves. The store never work the salary hours but is getting paid more than anybody on the job but then when the dm coming they stressing everybody else to get it right as if they been doing their job. Then when they go over in payroll they want to cut everybody else hours when they the ones getting all the paid hours of not working. By the way my spouse is a keyholder and a male. I have heard that my husband has to work mostly nights because if someone rob the place he can handle it better well he's not a security guard. So to whomever is in charge of the payroll for the stores payroll you need to look into your store managers not working their salary hours but getting y'all salary money.

To whom it may concern,

I have bought many bags of said pistachios! I am also upset about the fact that the serving size went down yet the price went up! This is a time Americans need every bang for their buck! But my main complaint is that the last bag of pistachios i bought, about a week ago, was the nastiest pistachios I've ever tasted! They tasted bad, most were like they were soggy, some salted some not, some were just plain rotten! I've actually told many people in the past that these pistachios could go up against some of the more expensive brands! Now I wish i could retract that statement! I doubt i will get anything out of this! It seems no one cares about customer service in this country anymore! Heck now a days, which i wouldn't doubt this email does as well, goes to some foreign country where you can't understand them and they could careless about your problem! Well i hope someone cares about the quality of your product and concerns of your customers! Unless something is done for me, I will no longer buy ANY of your products, and be sure to let everyone I know, the terrible quality!

Thanks, Brad Dugan
226 faldo dr murfreesboro, tn 37128 brad.[protected]@comcast.net [protected]

My mother and I picked up four items and she told me that if I wanted one of the items that I would have to play along with her and say that it was on sale when it was not. So the cashier said that it was not on sale and my mother said the sale item rang up as full price. She already wroted a letter on this. They refused to check to see the item if it was on sale or not so my mother said she did not want the item it it did not scan at the sale price. It was on regular price but one of the item i wanted was in the wrong spot so my mom said to pretend that we dont know it is regular price. My mom was mad because they refused to check the item and there was more of the toy item i wanted because she said while i get in line you put the rest of the toys in there so they give it for that price when they see it is on the sale rack. They refused to check it out two people refused so she said forget it and now because of them I am sad and won't get my toy because they refused to check it out. She says thanks for making a little child sad.

From Wendy age 11

Mt daughter and I stopped in this afternoon to check out the next store. We picked up a few items, and when checking out, one of our items rang up at the wrong price, I notified the sales clerk and she stared at me dumbly like I was speaking in a foreign language. After a few moments, she said the item must have been in the wrong location. I finally told her that I did not want the item if she was not going to honor the sale price posted on the shelf, under the item. She called a supervisor over to void the item. This person was told that the item was marked on sale but ringing at full price, and she did not acknowledge me - simply voided the item, them grabbed it and walked away. Neither employee tried to verify the item was marked on sale. I can honestly say that even though this new store was put up a stone's throw from my house and would be hugely convenient, we won't be back.